Sold by: HolboxAI
Deployed on AWS
Vocalyx is a self-hosted voice agent integration layer for deploying AI-powered call automation within your AWS account.
Overview
Vocalyx is an integration layer for connecting customer owned telephony (Twilio) and voice intelligence services (Deepgram) within a controlled cloud architecture. Vocalyx is entirely deployed within the customer AWS account and helps customers provision and operate the required cloud resources using AWS-native services. Acting as a mediation layer it orchestrates call flow and service interactions without owning, reselling or embedding third-party services and the provisioned AWS resources. The product does not store or process customer data outside the customer environment, enabling organizations to adopt inbound voice capabilities while maintaining transparency, governance, and alignment with their internal security and compliance requirements.
Highlights
- Create a voice agent on cloud with your own AWS environment, your own Twilio number and your own Deepgram account in the most convenient way. Control the voice agent behaviour through prompts, select from a range of models and voices for a rich experience.
- All the AWS infrastructure for Voice agent remains under your control. The data flow remains between your Twilio, your deepgram and your AWS. The conversations between the voice agent and the customers remain in your own AWS storage device
- Feed your menu, policies, or service list and let the voice agent answer customer questions automatically. Provide a questionnaire or form and guide callers through onboarding, eligibility checks, or information collection. Share your rules and schedules to help customers understand next steps through a voice call.
Details
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Delivery method
Supported services
Delivery option
New delivery option 1
Latest version
Operating system
Linux
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
Vocalyx is primarily intended to be the integrator between third party services and AWS environment to power Voice Agent Solution and it is completely free for this function. Hence, Vocalyx does not levy any charge itself and it does not hold itself responsible for the charges of AWS resources and Third Party Services of Customer.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
New delivery option 1
Supported services: Learn more
- Amazon ECS
- Amazon ECS Anywhere
Container image
Containers are lightweight, portable execution environments that wrap server application software in a filesystem that includes everything it needs to run. Container applications run on supported container runtimes and orchestration services, such as Amazon Elastic Container Service (Amazon ECS) or Amazon Elastic Kubernetes Service (Amazon EKS). Both eliminate the need for you to install and operate your own container orchestration software by managing and scheduling containers on a scalable cluster of virtual machines.
Version release notes
This is the first version. Cloud formation template has been added as a necessary step to launch the voice agent.
Additional details
Usage instructions
Keep in hand your deepgram API key Run the stack using the AWS console Steps to follow:
- Log in to the AWS Management Console
- Open CloudFormation
- Click Create Stack
- Upload CloudFormation template
- Enter stack name and required parameters
- Review settings and acknowledge permissions
- Wait until status shows CREATE_COMPLETE
For Further Steps refer "Vocalyx Voice Agent Integrator Documentation" given in the learning resources of the product details page.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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