Sold by: Accelya
Deployed on AWS
Built on Amazon Bedrock AgentCore. Powered by FLX AIViator, an AI intelligence layer by Accelya, FLX Recover uses specialized AI agents to assess disruption, evaluate recovery options, and coordinate action across airline systems. Recover passengers faster, reduce operational complexity, and keep airlines firmly in control.
Overview
FLX Recover is an agentic AI solution for passenger recovery that helps airlines move from recovery planning to recovery execution. Built on Amazon Bedrock AgentCore and powered by FLX AIViator, an AI intelligence layer by Accelya, FLX Recover uses specialized AI agents to assess disruption impacts, determine recovery options and coordinate actions across airline systems.
Flight disruption recovery is about more than finding another seat. Passengers may have onward connections to protect, baggage to reroute, ancillary services to rebook, compensation to assess and communications to manage. FLX Recover evaluates the complete passenger journey to identify the most appropriate recovery path for each traveler.
The solution continuously detects disruption events, assesses operational and passenger impact, evaluates recovery options, and coordinates execution across systems. By combining passenger, order and operational context, FLX Recover helps airlines automate recovery processes, reduce manual effort and restore journeys faster.
FLX Recover orchestrates recovery actions across the passenger journey, from assessment and prioritization to recovery execution and personalized communication. As conditions evolve, AI agents adapt recommendations and coordinate next best actions while operating within airline defined policies, approval thresholds and human oversight.
The result is faster passenger recovery, improved operational efficiency, more consistent recovery outcomes, and greater visibility and control throughout the disruption management process.
The EULA is defined in accordance with customer-specific Marketplace requirements executed via Private Offers. Please refer to the link here for detailed legal terms and conditions, in-line with Accelya's pricing and legal terms: https://marketing.accelya.com/hubfs/Accelya/Marketplace%20Notice%20(PB).pdf
Highlights
- Agentic AI passenger recovery: Coordinates specialized AI agents across impact assessment, reaccommodation, communications and compensation to help airlines move from disruption to resolution faster.
- Passenger first and Order aware: Considers the full journey of the traveler, including connections, loyalty, group travel, special assistance, seats, baggage, ancillaries and compensation obligations.
- Open, governed execution on AWS: Built on AWS using Amazon Bedrock AgentCore and designed to integrate with existing airline systems without requiring core platform replacement.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
FLX Recover - Enterprise Contract | Placeholder price only. Pricing and contract terms are defined via Private Offer | $0.10 |
Dimensions summary
This listing offers one pricing option: the FLX Recover - Enterprise Contract, billed by users. The displayed amount is a placeholder only. You set the actual price and contract terms through a Private Offer negotiated directly with the vendor. Pricing scales with the number of users you include. Because terms are custom, you work out quantity, length, and cost one-on-one rather than selecting from fixed public tiers. Contact the vendor to define the specifics for your airline.
Top-of-mind questions for buyers
The contract is billed per user. The marketplace listing does not define which staff roles count as users or how they are counted. Because pricing and terms are set through a Private Offer, you confirm the exact user definition and counting method directly with the vendor.
No. FLX Recover connects to your existing passenger service systems, order management, communications platforms, and operational systems through open interfaces. No major platform replacement is needed. This affects your total cost, since you avoid separate system migration work.
FLX Recover is built on AWS using Amazon Bedrock AgentCore for identity, observability, and scalability. The user-based contract covers the software. Underlying AWS infrastructure usage may be billed separately. Confirm what the Private Offer includes versus what runs on your own AWS account.
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