Sold by: SAP Signavio
Deployed on AWS
SAP Signavio Journey Modeler is designed to take your customer journey to new heights. This powerful tool helps you understand, transform, and deliver improved experiences for unparalleled operations and customer excellence at a large scale. With its intuitive design capabilities, SAP Signavio Journey Modeler connects customer journeys to the encompassing processes, fostering a synergy of customer-centricity and operational excellence. Achieve a superior level of customer engagement and operational efficiency with the SAP Signavio Journey Modeler.
4.4
Overview
Take your operations and customer experience to the next level with SAP Signavio Journey Modeler. This powerful tool empowers you to design intuitive customer journeys and correlates them to underlying processes. The harmonious blend of customer-centricity and operational excellence can be fully realized as well.
With the SAP Signavio Journey Modeler, you can design and connect customer journeys with processes, metrics, systems, roles, and functions. The product provides the opportunity to operationalize customer, employee, and supplier experiences, thereby upgrading your journey understanding, improvements, and transformations. Plus, you can leverage the journey insights to benefit your process transformation and innovation progress.
Choosing SAP Signavio Journey Modeler offers several advantages. It provides customer-focused entry points to your business processes by thoroughly comprehending and customizing your end-to-end customer journeys. The product offers a centralized perspective of customer experiences by linking customer journeys with business processes, related IT applications, data flows and sources: creating a comprehensive overview. The solution ensures alignment and understanding across the organization by utilizing journey analytics and sentiment analysis.
Highlights
- Collaborative Modeling: SAP Signavio Journey Modeler offers the power of teamwork, letting you model entire journeys or specific steps cross-functionally. Experts in customer experience, process, and business users can actively contribute and comment using a centralized thread throughout the journey.
- Customizable Journey Models: Design and alter customer experience with journey models, based on a standard tabular approach, offering extensive customization with capabilities that accept various data formats.
- Experience Meets Data: Elevate your process experience by connecting operational or customer experience data. Utilize the data collected by SAP Signavio Process Intelligence and from external systems like Tableau and Google Data Studio.
Details
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Deployed on AWS
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
SAP Signavio Journey Modeler | Temporary | $8,040.00 |
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No Refunds.
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Customer reviews
Jay G.
Effortless Process Mapping and Insightful Analytics
Reviewed on Dec 12, 2025
Review provided by G2
What do you like best about the product?
It makes it easier to map processes, spot bottlenecks, and keep teams aligned. The analytics give clear insights without a ton of manual effort.
What do you dislike about the product?
It slows down with larger models, the learning curve is steeper than expected, and the cost increases fast when you add advanced features or more users.
What problems is the product solving and how is that benefiting you?
SAP Signavio helps us understand how our processes actually work instead of how people assume they work. It highlights bottlenecks, duplicated steps, and inefficiencies that were hard to see before. Having real process data makes it easier to fix issues, standardize workflows, and improve overall performance. It also helps teams align faster because everyone is finally looking at the same information instead of debating opinions.
Sabharish K.
Robust BPM Solution with a Steep Learning Curve
Reviewed on Dec 09, 2025
Review provided by G2
What do you like best about the product?
I like that SAP Signavio has an array of functionalities that are out of the box. It supports BPMN 2.0, so you can get mapping right away with minimal setup. The Process Manager module helps walk through and set up the tool to our liking. I really like the Dictionary aspect of SAP Signavio because it allows us to have a well-defined set of attributes that are repeatable and reusable. I like that it has different views that can be customized for viewers, editors, owners, etc. The Collaboration Hub is a great space dedicated to collaboration, separating them from the actual working space. It reduces reworks, delays, and wait times for approvals and feedback loops, and it's a great place to build the organization's complexity when it comes to various business entities, stakeholder groups, roles, etc.
What do you dislike about the product?
The data and reporting side of SAP Signavio is very weak. The metadata architecture is not easily accessible, making it difficult to unlock the full potential. The UI feels clunky and has an ancient look to it. The workspace could be more dynamic. Leveraging AI capabilities for process mapping would be great. Enabling SSO, integrations, and managing permissions/groups can be manual and time-consuming. Additionally, the initial setup was not easy due to a significant learning curve and a lack of timely, relevant, and useful self-serve materials or resources. We had to invest a lot of time before it became useful, requiring rigorous onboarding and training even for skilled people.
What problems is the product solving and how is that benefiting you?
SAP Signavio helps us maintain a single source of truth for process documentation, ensuring uniform understanding without assumptions. It provides up-to-date, dynamic process maps and supports approval workflows. The Dictionary reduces reworks and delays, while the Collaboration Hub enhances team collaboration.
Veer S.
Great Process Visualization, But Steep Learning Curve
Reviewed on Nov 27, 2025
Review provided by G2
What do you like best about the product?
I like that SAP Signavio gives a clear, visual view of business processes. It makes it easy to analyze, improve, and collaborate on workflows, helping teams optimize faster.
What do you dislike about the product?
I dislike that SAP Signavio can feel overwhelming at first, with many features to learn. Some advanced analytics also require deeper setup, which can slow down initial adoption.
What problems is the product solving and how is that benefiting you?
SAP Signavio solves the challenge of understanding and improving complex business processes. It helps me identify inefficiencies, streamline workflows, and make decisions backed by clear insights.
Consumer Goods
Intuitive Modeling and Collaboration, But Pricey and Sometimes Slow
Reviewed on Nov 21, 2025
Review provided by G2
What do you like best about the product?
What I like best about SAP Signavio is its intuitive, cloud‑based process modeling — with drag‑and‑drop BPMN, great collaboration, and smart AI‑powered recommendations.
What do you dislike about the product?
What I dislike about SAP Signavio is its high price, limited workflow functionality, and sometimes slow performance or reporting when handling large or complex process data.
What problems is the product solving and how is that benefiting you?
SAP Signavio solves the issue of opaque, inefficient business processes by giving clear visibility (via process mining), actionable AI‑driven recommendations, and a collaborative way to model and improve them — boosting efficiency, alignment, and governance.
Shabarinath R.
Exceptional Process Visibility and Intuitive Collaboration Tools
Reviewed on Nov 19, 2025
Review provided by G2
What do you like best about the product?
It provides clear process visibility with intuitive modeling and collaboration tools, making it easy to analyze, optimize, and standardize business processes across teams.
What do you dislike about the product?
Some advanced features feel complex to configure, and performance can slow down when working with large process models. Integration across modules could also be smoother.
What problems is the product solving and how is that benefiting you?
It helps us visualize and analyze end-to-end processes, identify bottlenecks, and standardize workflows. This leads to better efficiency, faster improvements, and more alignment across teams