Phoenix is delivering an multilingual OCR solution to extract data from IDs, passports, invoices, and handwritten documents into JSON, stored in Amazon S3 and integrated with AWS Bedrock for LLM knowledge bases. The solution leverages AWS cloud services and Phoenix AI/ML expertise to meet the growing demand for intelligent document automation in MEA.
Phoenix OCR is an intelligent document automation solution built on AWS, designed to extract and structure data from passports, national IDs, invoices, and handwritten forms - in both English and Arabic. With high-accuracy AI/ML models, the application converts complex unstructured documents into clean, machine-readable JSON format, making downstream processing simple and seamless.
The solution automatically stores extracted data in Amazon S3, where it can be integrated into existing workflows or consumed by other AWS services. Phoenix OCR also connects to Amazon Bedrock to enrich the extracted content using LLM Knowledge Bases, enabling organizations to perform intelligent search, contextual analysis, and automated decision support.
Developed by Phoenix, an AWS Partner with deep experience in AI/ML and digital transformation across the MEA region, the offering accelerates document processing, reduces manual effort, and improves accuracy and compliance. With ready-to-use APIs and secure AWS-native architecture, Phoenix OCR enables customers to rapidly implement scalable document automation with minimal operational overhead.
Highlights
Bilingual OCR (English & Arabic) - High-accuracy extraction from printed and handwritten documents, including IDs, passports, invoices, and forms.
Handwriting Recognition (ICR) - Supports handwritten entries, signatures, and free-form text fields.
Reduced Processing Time & Cost - Automates manual document handling, enabling faster onboarding, validation, and data entry processes.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
This listing uses a single subscription dimension billed by the number of documents scanned through the OCR platform. You commit to a contract and pay based on document volume processed. Pricing scales with usage: the more documents you scan, the more units you consume under the subscription. There are no separate tiers or instance sizes to choose from here — one metered unit covers all processing. Billing runs through your own AWS account, so procurement stays within your existing AWS relationship.
Top-of-mind questions for buyers
What counts as one scanned document for billing?
A document is one file processed through the OCR pipeline — an ID, passport, invoice, receipt, contract, KYC pack, medical record, government form, or tabular file. Each file runs through an extractor template and produces one structured JSON record. Each file counts as one unit toward your subscription volume.
Does running the product inside my own AWS account add separate charges?
The software meters by documents scanned under your subscription. The product deploys into your own AWS account, so extracted JSON lands in your own S3 buckets. Underlying AWS services you use for storage and processing bill separately through your AWS account, apart from the document scanning charge.
Does scanning a document in both Arabic and English count as one unit or two?
Each document processed is one unit, regardless of language. The pipeline extracts Arabic and English — including handwriting — from the same file in a single pass. A bilingual ID or invoice still counts as one scanned document toward your subscription volume.
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Support
Vendor support
Phoenix provides email and ticket-based support for all Marketplace customers. Support includes assistance with deployment, configuration, and integration on AWS.
Contact: ocr_support@phoenix-mea.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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