Sold by: Activeo
Maintain, operate, and enhance your AWS Amazon Connect environment.
A full range of professional services to delegate, support, and optimize the performance and operations of your CCaaS solution.
Overview
With our 24/7 bilingual French/English support offer, managed services, monitoring capabilities, and Service Delivery Managers (SDMs), we handle all or part of the management of your multichannel Amazon Connect solution—including enhancements, changes, and configurations. A team of certified experts supports you end‑to‑end throughout the entire project lifecycle—from the upstream phases, integration, and custom development around AI modules, to the interconnection with business tools, CRM, and ITSM systems, as well as user adoption, training, support, and managed services. Our dedicated 24/7 assistance, equipped with best‑in‑class tools and innovative methodologies, ensures a high‑quality service experience. As part of the project, updates, patches, and system monitoring are included in our services, enabling you to improve efficiency and peace of mind.
Highlights
- With our 24/7 bilingual French/English support offer, our managed services, our monitoring solutions, and our Service Delivery Managers (SDMs), we take full or partial responsibility for managing your Amazon Connect solution.
- A team of certified experts passionate about customer experience, involved across projects, support, and managed services. They bring in‑depth knowledge of CCaaS solutions as well as QM, WFM, Analytics, and wallboard/dashboard tools.
- Since 1993, Activeo has been addressing all challenges related to remote Customer Experience through a differentiation strategy focused on value creation, quality, service, and innovation.
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Our customer support team provides services carefully tailored to your needs. Together, we will define the maintenance and support contract that best suits your organization. We offer a full range of services to delegate and optimize the performance and operation of your information system. With our managed services offering, we take full or partial responsibility for managing your system, including enhancements, changes, and configurations. Every incident is handled and tracked through to resolution by our customer support team, following precise and fully transparent procedures. You are regularly updated on the progress of all actions throughout the incident lifecycle. A support service is available 24/7 depending on your contracted level of service. https://www.activeo.com/en/customer-support/
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