Sold by: Activeo
Deployed on AWS
Wallboard / Dashboard solution for Real Time display, performance monitoring, Communication and data (Amazon Connect, Sales force...)
Overview
The LOGEPAL solution has been designed to meet the challenges of customer service, operational management and provides all actors with the resources to:
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Monitor the instant activity load via real time data connector connected to Amazon Connect, Salesforce, ServiceNow, Jira, Ms Exchange and so on)
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Optimize the use of available resources
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Manage priorities
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Coordinate each person's actions
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Achieve the productivity and service quality objectives
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Communicate production information
Highlights
- Create your scenario: you can create multiple pages to display different types of information related to contact center activity, internal communication. Pages can be scheduled according to the context. Components used: Videos, images, chart, embedded timeline in a page. The objective is to display a 360 view of the contact center or It Helpdesk activities through components available and connectors (Amazon Connect, Salesforce, ServiceNow, Jira, Ms Exchange...).
- Push alerts, Provide feedback : Based on defined indicators and a defined threshold. Logepal can send a mobile push notification, a push email or display a scrolling message on screen. The manager can also schedule the display of messages on screen for the coming week.
- Gamification of actions : Animate and challenge your teams graphically in a fun atmosphere, allowing real-time game visualization to improve agent achievements.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Wallboard | Number of wallboard displays on Tv | $1,362.00 | |
Dashboard | Number of dashboard displays on desktop and/or mobile | $227.00 |
Dimension | Cost/unit |
|---|---|
Set up of the solution | $4,500.00 |
Dimensions summary
This contract pricing has three separate parts. You pay a one-time set-up charge to configure and deploy the solution. On top of that, you pay per display unit. Wallboard units cover screens shown on TVs. Dashboard units cover screens shown on desktop or mobile devices. These display charges are independent, so you buy as many wallboard and dashboard units as you need. Your total cost rises with the number of each display type you add.
Top-of-mind questions for buyers
A wallboard unit is one display shown on a TV screen. A dashboard unit is one display shown on a desktop or mobile device. You count each screen you set up. The two unit types are billed separately, so you buy the exact number of each you need.
The set-up charge covers configuring and deploying the solution before you start displaying content. This includes connecting your data sources, such as relational databases, contact center systems, and CRM tools, so your indicators show correctly. It is a single charge, separate from your ongoing wallboard and dashboard unit costs.
You pay the set-up charge once. On top of that, you add the number of wallboard units and dashboard units you want. These display charges are independent and add together. Your total rises as you add more of either display type, so display volume drives ongoing cost.
www.logepal.fr
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please contact info@activeo.com
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