Overview
The LOGEPAL solution has been designed to meet the challenges of customer service, operational management and provides all actors with the resources to:
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Monitor the instant activity load via real time data connector connected to Amazon Connect, Salesforce, ServiceNow, Jira, Ms Exchange and so on)
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Optimize the use of available resources
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Manage priorities
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Coordinate each person's actions
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Achieve the productivity and service quality objectives
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Communicate production information
Highlights
- Create your scenario: you can create multiple pages to display different types of information related to contact center activity, internal communication. Pages can be scheduled according to the context. Components used: Videos, images, chart, embedded timeline in a page. The objective is to display a 360 view of the contact center or It Helpdesk activities through components available and connectors (Amazon Connect, Salesforce, ServiceNow, Jira, Ms Exchange...).
- Push alerts, Provide feedback : Based on defined indicators and a defined threshold. Logepal can send a mobile push notification, a push email or display a scrolling message on screen. The manager can also schedule the display of messages on screen for the coming week.
- Gamification of actions : Animate and challenge your teams graphically in a fun atmosphere, allowing real-time game visualization to improve agent achievements.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Wallboard | Number of wallboard displays on Tv | $240.00 | |
Dashboard | Number of dashboard displays on desktop and/or mobile | $36.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Set up of the solution | $4,500.00 |
Vendor refund policy
please contact info@activeo.com
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.