Sold by: Activeo
Deployed on AWS
CC Care is a complementary solution dedicated to Amazon Connect omnichannel platform, enhancing operational autonomy without compromising architectural consistency.
Overview
The software solution simplifies and streamlines the operation and administration of AWS Amazon Connect contact centers. CC Care empowers business teams with self-service administrative controls (e.g., opening/closing CRCs, skill routing changes) and simplifies multi-instance management.
Highlights
- CC Care offers the following features and integrates with AWS Amazon Connect environments for managing agent accounts and administering certain functional components. Management of Customer Relations Center openings and closures Management of audio messages and IVR customization Management of agents, skills, and teams A simple, French-language interface to support you in your operational challenges
- Schedule management Creation and modification of calendars to manage opening hours, exceptional openings, and closure days for an activity, expertise, or the Customer Relations Center (CRC).
- Audio message management CC Care enables management of prompts in WAV audio format. Additionally, CC Care allows the generation of audio messages in Text-To-Speech (TTS) in various languages
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
Number of agents | $158.00 |
Dimensions summary
CC Care uses a single pricing dimension based on the number of agents. You pay according to how many agents you provision under the contract. Pricing scales directly with agent count, so adding more agents increases your total. This gives you one clear variable to size your contract. The software manages contact center administration, including agent accounts, teams, queues, IVR routing, schedules, and call campaigns for supported contact center environments.
Top-of-mind questions for buyers
An agent is one agent account managed within CC Care. You create, modify, and delete these accounts along with their skills and team assignments. Each provisioned agent account counts toward your total, regardless of how active that agent is at a given time.
Cost scales directly with the number of agents you provision. Adding agent accounts increases your total; removing them lowers the count you pay against. There are no tiers or included amounts, so each agent adds cost individually. Contact Activeo for details on adjusting counts mid-contract.
CC Care includes two administration levels: System, which structures sites and delegation rules, and Entity, which handles daily tasks like calendars, prompts, and agent management. These administrator roles are part of the software. Billing is based only on the number of agents, not on administrator accounts.
www.activeo.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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