Overview
Sylphina is a SaaS integrated with Amazon Connect, offering an enhanced browser phone and visualization and analysis capabilities for managers.
Features:
Browser phone: Allows setting the calling number and checking call history. Agent list: Provides a list function for checking agent status and elapsed time from any screen. Seat map: Offers an easy-to-read seat map for understanding real-time operating status of operators. Real-time metrics: Displays information such as the number of waiting calls and the number of active agents in real time.
Highlights
- Sylphina is integrated with Amazon Connect, providing an enhanced browser phone to improve operator operational performance.
- Easy-to-use and customized seat maps allow you to understand the real-time operating status of operators. Additionally, real-time metrics display information such as the number of waiting calls and the number of active agents, supporting an understanding of the overall situation of the contact centers.
- Getting started with Sylphina is quick and easy with self-onboarding. It can be set up in just 15 minutes following the manual.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Cost/month |
|---|---|
Small Business | $96.00 |
Small CC | $270.00 |
Medium CC | $432.00 |
Large CC | $615.00 |
Enterprise CC | $990.00 |
Trial CC | $24.00 |
Vendor refund policy
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.