Ti-net, was founded in 2006. It is headquartered in Beijing and has branches in Shanghai, Shenzhen, Guangzhou, Hangzhou, Nanjing, Chengdu, Xi'an and Jinan. Ti-net has been focusing on the "R&D, construction and operation of the full cycle customer contact cloud platform", providing platform services for customer contact scenarios in the three core operation processes of "Marketing, sales and service" for enterprise-customers. In the process of closing the loop, we focused on building four areas of capability:

1. Build a unified knowledge platform, so that the knowledge mastered by relevant personnel in the whole process can be integrated, and there will be no internal contradictions; The long-term and healthy development of an enterprise must be based on knowledge. Enterprise knowledge can empower internal learning and external contact process, ensure that information effectively appears in the place where it is needed, and information provides reliable business optimization support, which is what we do in Wei-Teng Language model platform To build a unified contact platform, no matter which channel customers come in from, can accurately identify and relate to historical information, more specific understanding of customers, insight into customer needs, targeted communication, communication goal achieved rate to the highest. Build a unified process platform, and pull all relevant departments through the process platform to avoid process chaos and the situation of one process for one person and one process for one customer. Build a flexible permission system, through this system, you can allocate different permissions to different functions according to business and permission requirements, and at the same time achieve unified and sound single sign-on. At the same time, we use AI technology to fully empower these platforms and effectively improve efficiency. I can have these services built on two powerful underlying capabilities: First, AI capabilities: In March, we completed the vertical industry application of large language model capabilities, and in July, we officially released the "Wei-Teng large language model platform", which includes the mixed use of self-built large language models (based on open source tuning and training) and third-party large language models. Combined with our years of authorized generic, industry and scene corpus accumulated in the field of customer contact, as well as our own accumulated industry experience, intensive training. As the base, Wei-Teng language model platform can take knowledge management as the core, fully strengthen the ability of manual (more powerful in complex scenarios), strengthen the ability of robot to deal with problems (more competent in conventional scenarios), effectively control the cost of enterprises, and run the knowledge collaboration ability through all business links. And the integration of large language model and BI can give enterprises insight into more optimization points of product, business, and communication processes. Second, communication capability: Communication makes us the earliest to establish a solid base, but also the most core technology in this field, said in the development process, we through continuous product evolution, technological innovation, in the communication base we are the most flexible, the most stable.