Creatio "Business" support service covers unlimited number of cases, consultations on software installation and configuration, consultations on functionality, customization, configuration and development on Creatio platform, as well as identification and elimination of software malfunctions, updates to new versions and critical patches provision provided via offline or online support.

The maximum response time for 1st priority cases is 1 hour and 4 hours for 2nd - 4th priority cases. Operating hours (EST, UTC - 5) for this support package are 9 am – 6 pm (Monday – Sunday).

Creatio technical support department employs best practices from ITIL/ITSM. We ensure the highest level of satisfaction due to clear and tangible metrics that are used to measure overall department efficiency. With four support lines, Creatio guarantees high quality responses with speedy resolution time.