Studio Creatio

My main use case for Studio Creatio  is defining values and creating automated workflows, with a focus on customization and configuration of the environment based on business needs.

A specific example of a workflow I have automated with Studio Creatio  involves customer lead routing using the round-robin methodology. In this process, I create schemas in the system, then return to Studio Creatio where I build logic using workflows to select a particular agent based on reason or other criteria that the business defines. The workflow then processes, and I analyze it by checking the logs and reviewing the results.

From my experience in the banking sector, a unique challenge has been automating processes such as card processing and loan processing. I use Studio Creatio for creating those processes, linkages, and schemas, and analyzing them. Studio Creatio is where I need to manage these aspects.

The best features Studio Creatio offers are the Process Designer , process logs and analysis capabilities, and all the lookups, dropdowns, and system settings that I can configure. With the combination of these features, I can create applications independently for my business needs that may not be available within Studio Creatio by default. That is the beauty of the system.

I use the Process Designer  extensively, and I would say 70% to 80% of my work is done in the Process Designer. In banking projects, if I need to consume an API, I can use the API low-code, no-code, or source code options. However, ultimately, utilizing or consuming data from the API requires the Process Designer. Additionally, if I need to automate workflows, configure automation rules for outbound communication such as emails or text messages, or send prompts or notifications based on system requirements, I use the Process Designer. The Process Designer is fundamental to nearly all my work.

Studio Creatio has impacted my organization positively overall. In one project, using Studio Creatio, I created payroll management and inventory management systems where features such as notifications, low stock alerts, assignments, and tracking were implemented using Studio Creatio. In another project involving multiple products serviced through different email channels, the system creates cases with assignment logic, all configured through Studio Creatio. In scenarios with custom-built stages or pipelines for leads and opportunities, automation rules have been configured for each customer. All of this has been achieved through Studio Creatio. Businesses see the benefit, but it depends on how they adapt and adopt the system. If they embrace it, it makes a significant difference.

Studio Creatio is hosted on Creatio's servers in my organization. I do not use a cloud provider for hosting Studio Creatio since Creatio has its own hosting infrastructure and all necessary services. I only need to purchase the license, and hosting and all services are provided by Creatio. I do not need to pay extra for AWS  or other cloud providers.

Based on my six years of experience, I see that Studio Creatio is continuously improving its workflows, materials, and capabilities. I still see potential improvements in certain areas. For example, some capabilities that the system does not have need to be identified so that customers are aware of what is not possible. The system should be designed to allow customers to connect with any system seamlessly rather than just through marketplace applications. It should have the capability to connect with any other system without limitation, as in some projects, while it was able to connect with 100 other systems, there were one, two, or a few that were not compatible.

Regarding needed improvements, with respect to use cases and documentation, more comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed.

Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app. The current mobile app is outdated, and I cannot customize it accordingly. Something new in this area is necessary.

I have been using Studio Creatio for almost six-plus years.

Studio Creatio is stable in my experience.

The scalability of Studio Creatio is great. I have seen many organizations depend on Studio Creatio and work with it for almost two to three years while continuously improving their system.

Customer support is quite good, and I would rate it 4.5 out of 5.

I have not previously used a different solution before Studio Creatio. I have worked with multiple organizations as a service provider for Creatio.

My experience with pricing, setup cost, and licensing for Studio Creatio is that it is average around the world. Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average. It is not suitable for small companies; it is designed for large companies.

I have seen a return on investment with Studio Creatio. The average ROI is around two and a half years when the first-time implementation cost is added to the platform and license costs. I have a customer from Australia who was paying around 150,000 dollars yearly on three different systems: Salesforce , Mailchimp, and Freshdesk . When I switched them to Studio Creatio, their overall cost was reduced to approximately 70,000 dollars yearly. They had a three-year commitment with a first-time implementation cost of around 30,000 dollars. In the first year alone, they saved 50,000 dollars, and moving forward, their platform expense was 210,000 dollars versus 500,000 dollars, along with other support and costs that were significant, resulting in a substantial difference.

My experience with pricing, setup cost, and licensing for Studio Creatio is that it is average around the world. Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average. It is not suitable for small companies; it is designed for large companies.

Before choosing Studio Creatio, my clients evaluated multiple systems including Salesforce , Zoho, Pipedrive , monday.com , HubSpot, and many others.

Regarding the features, there are both positive and negative aspects about the environment. Studio Creatio also contains some areas that could be improved. However, if I focus only on the negative aspects and do not recognize the capability of the system, then people will definitely miss out. I would suggest taking advantage of all the functionality that is available in the system. Organizations should examine the possibilities that the system can provide and attempt to utilize it to achieve the best results. This is my recommendation because utilizing what the system can do makes a substantial difference. For example, in the banking sector, I optimized a system that was processing 50 applications per day to be 100% automated, with only delivery requiring human intervention. The rest was completely automated and connected with different systems. The turnaround time for each application was around two minutes, with complete card processing ready within two minutes. Although it took time, effort, and resources, I ultimately achieved processing 500 to 600 cards per day, up from 50 to 60 applications, fully automated with minimal human intervention except when delivery was needed. The remaining human work focused on defining the process, defining tasks, and related activities. That is the beauty of Studio Creatio.

I would rate Studio Creatio an 8 on a scale of 1 to 10. My advice to others looking into using Studio Creatio is to try it, learn it, and if the organization can recognize the value of it, then they can improve their organizational structure, working processes, and overall operations. Organizations should examine what Studio Creatio can offer.

My main use case for Studio Creatio  is to use the create lead functionality, contacts, and products. I also use Studio Creatio  for the configuration of lead, sale case, and other forms.

The best feature Studio Creatio offers is its no-code functionality. Many features can be completed without any code writing and API configuration.

We make configuration in Studio Creatio almost entirely without coding. However, if we need to hard code something, we can implement new back-end functionality on Node.js or Python.

Any useful feature in Studio Creatio, such as business process management, is very comfortable to configure as a BPMS. I appreciate this functionality.

Studio Creatio helps improve client interactions by allowing you to create a lead, track all steps of this lead, and improve communication with the client when you are watching the statistics of the lead and using information about it.

Studio Creatio can be improved through better integration with Event Hub or other integrations, such as native integration or API integration without coding.

I would prefer to improve some integrations in Studio Creatio, specifically by adding a few more blocks in business process to improve functionality with integrations with native API without any coding.

I have been using Studio Creatio for about ten months, perhaps about one year.

Studio Creatio is very stable in my experience. It is working perfectly.

Studio Creatio has very good scalability with no problems. You can add any resources for your needs.

My experience with customer support in Studio Creatio is great. We have a manager, and we can ask anything we need, and they are involved in our questions.

Our company used a different solution before Studio Creatio, but I was not a user of this solution or an administrator.

Based on my experience, the company's pricing, setup cost, and licensing are somewhat high.

I am not certain about the positive impact of Studio Creatio on our organization, but I am confident that after a fully configured system, we can improve client outcomes.

On a scale of one to ten, I would rate Studio Creatio about seven or eight. I chose seven or eight because I appreciate this studio. I appreciate the functionality and enjoy using it, but some integrations are absent. As I mentioned, if I could choose something to improve, I would implement some new features, and then it would be a ten.

Regarding Studio Creatio's AI capabilities, I think its governance and security are very secure because it uses only your LLM model. It uses only your data without any outside data posting or similar activities. It is not learning models on or using LLMs on your data; it is only using your data inside your company.

As for Studio Creatio's AI capabilities, I think the accuracy and reliability of its output are excellent. You can configure all you need about output as you wish.

I would advise others looking into using Studio Creatio.

I believe my company has a business relationship with this vendor other than being a customer, and I believe we are partners.

I gave Studio Creatio an overall rating of eight out of ten.

For the past five years, I have been using the multiple platforms of Studio Creatio . Studio Creatio  is one of them, and I have been using the enterprise grade bundle like Sales Studio Creatio, service, and marketing.

The domain that I have come across is insurance, banking, credit unions, and an education sector where they want to set up a customer-centric platform and enable a close relationship with ongoing customers to retain them. We have to collect all their data and segregate it in a specific format in a dashboard or report generating view. With multiple integrations, which gets into the technical side, the space where I use Studio Creatio predominantly is to set up a customer-centric platform to arrive at a decision based on data.

Studio Creatio is a low-code platform through which we can implement the CRM  landscape into any business domain.

Multiple categories of license procurement are available. If you are an enterprise or basic plan, or if it falls under a premium subscription, the SLA time varies. The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of the request.

The scalability of Studio Creatio is commendable, and I would rate it eight out of 10. It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.

The downside of Studio Creatio is when it is marketed as a no-code platform, it does not support creating any website or mobile application. It is an ecosystem or environment within which a user, developer, or implementation partner has to develop process automation. It is not a drag-and-drop tool to create an application. It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.

It is not an absolute no-code solution. There are some areas with no-code flexibilities, but for specific business use cases or workflows, an understanding of the Studio Creatio ecosystem and .NET technologies is essential.

For the past five years.

The lower environment like dev environment or pre-prod environment tends to crash, though it is not usual. Whenever the site goes down, it is due to AWS  or Azure  service provider issues or errors from the developer side. Site crashing does not usually happen with Studio Creatio. It is quite stable, clean, and a steady platform.

The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of the request. Most of the time, I end up getting an appropriate resolution from the customer support.

There are different types of installation and deployment available. Studio Creatio offers cloud hosting services which happens within a couple of hours or even a few minutes. If you go with the on-premises setup, it can be done within a maximum of an hour. It is an easy setup process.

While implementing a CRM  solution for education industries, instead of Studio Creatio, we picked another tool called Merito. It offered a seamless admission or student onboarding, which enrolls the students and completes the payment, with a default payment gateway integration system. Instead of Studio Creatio, we picked the Merito platform specifically for an admission process and child enrollment process.

I am starting in a new organization by next week.

If it is feasible, at a later point in time, it can be made public, and for now, it can be anonymous.

The development team takes care of the maintenance if it is on-premises. They need to look after resource availability, servers allocated, and network security, which is typically an infrastructure and security maintenance factor. If the client opts for Studio Creatio's cloud solution, everything is managed by the product team, including maintenance, upgrading product versions, and installing patches.

The lower environment like dev or pre-prod environments tend to crash, but it is not usual and happens due to service provider issues like AWS  or Azure  going down or errors from the developer side.

I give customer support a rating of seven. I almost always end up getting results, but when implementing complex functionalities, the support ticket shifts to another mechanism involving advisory hours, which require additional payment on top of the subscription.

I give this product an overall rating of 7.