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Amazing product - Low code as it should be
What do you like best about the product?
WIth the low code components you can easily design the system around your processes including new modules
What do you dislike about the product?
The UI is a little old fashioned and crowded but it works
What problems is the product solving and how is that benefiting you?
Aligning Creatio with our new business processes
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Robust workflows for efficient customer engagements
What do you like best about the product?
I would outline no-code technology for easy platform customization and the ability to integrate with third-party apps and web services thanks to flexible API, marketplace applications.
What do you dislike about the product?
Academy articles sometimes lack use case examples that would help us understand how to implement new features in a particular environment.
What problems is the product solving and how is that benefiting you?
Creatio helps us to manage customer service operations. The no-code technology enables extensive customization options to tailor processes to the company's requirements. For example, we created custom case management workflows to process customer requests. In addition, system integration with website, chat, email, and telephony ensures omnichannel customer communication, and the chatbot helps us promptly stay in touch with customers and respond to common inquiries efficiently.
Recommendations to others considering the product:
Take time and specialists to understand the needs of the company. There are a lot of functions of the system to be configured and set up. The more time you get at the beginning, the less time you spend in the process.
We use Creatio for internal helpdesk processes orchestration and for customers communication.
What do you like best about the product?
Creatio offers extensive case management and workflow automation capabilities. The system has a very flexible interface tailored to a particular user; provides excellent analytics and reporting tools.
What do you dislike about the product?
I can’t think of anything. I like all in this product.
What problems is the product solving and how is that benefiting you?
The system registers user tickets from multiple channels, including a self-service portal, email, calls, etc. The system automatically categorizes and processes visas thanks to the custom case management workflows. Creatio also allowed us to implement SLA for all the helpdesk services. We consider using the platform to automate customer service operations – manage cases, requests for repair services, and consultation.
Recommendations to others considering the product:
good platform for business processes automation
The best low-code/no-code solution
What do you like best about the product?
As a platform matured from CRM, Creatio studio brings all the eye-catching features, such as contacts management, accounts management, and dashboards. But the real value of the Creatio Studio comes from its business process engine, It helps to automate all the workflows with BPM 2.0 where we don't need to code most of the time. Also, it got very cutting-edge features as well. Now we can do low code integrations with web services and run machine learning models with inbuilt capability.
What do you dislike about the product?
The drawback about this platform is when we choose to go with the Creatio cloud hosting option. the performance is not that impressive. Also, UI & UX improvements are needed. Sometimes I have to go through a lot of screens to do a simple operation.
What problems is the product solving and how is that benefiting you?
As an organization, we have a lot of day-to-day operations to be automated on our end, for example, our resource management & monitoring. That's where we got the benefit from Creatio to build custom solutions pretty quickly without any code. Also, we were able to further enhance the screens and workflow on the go.
Recommendations to others considering the product:
Creatio is one of the unique solutions which helps to build customized scalable workflow management with its BPM 2.0 capabilities. It doesn't have any domain restrictions. It's absolutely capable of automating any workflow in a day to day operations. So, it's highly recommended.
A reliable foundation for effective process management
What do you like best about the product?
Low-code technology – it’s really very easy and fast to automate your ideas with Creatio. The system deployment took us just a few months.
Excellent integration options – it’s easy to create a unified IT environment with all systems connected
Continuous improvement – the vendor is highly focused on the product development and provides great customer service.
Excellent integration options – it’s easy to create a unified IT environment with all systems connected
Continuous improvement – the vendor is highly focused on the product development and provides great customer service.
What do you dislike about the product?
I have been using it for over a year now and I can’t say there is something I dislike about Creatio
What problems is the product solving and how is that benefiting you?
By implementing Creatio, we received unlimited resources for the effortless building of configurative solutions without heavy IT support. We developed workflows that are fully tailored to our requirements. Creatio helps us manage product-related processes, efficiently handle sales and customer onboarding, run marketing campaigns. We are also utilizing the Creatio self-service portal to manage employee requests. The system helped us reduce manual workload and increase the speed of customer onboarding by 15%.
Very Good Low-Code engine
What do you like best about the product?
business process management is awsome to build the workflows
What do you dislike about the product?
The interface is not ended user friendly
What problems is the product solving and how is that benefiting you?
Compilation takes time while configuring
The quality of IT service delivery has moved to a new level.
What do you like best about the product?
Strong BPM engine, intuitive UI, low-code no-code process automation, ability to integrate the product into an existing IT architecture.
What do you dislike about the product?
The system fully meets our expectations.
What problems is the product solving and how is that benefiting you?
Creatio platform provided us with all the necessary tools to create a unified digital environment for our key business processes. We could incorporate a unique methodology for the new product development and implement this complex process thanks to Creatio’s low-code technology. With this process in place we shortened the product development cycle and increased operational efficiency. Adopting ITIL best practices, we automated internal service helpdesk and provide effective support to our employees.
Robust platform to automate business processes of any complexity
What do you like best about the product?
The agility of the low-code platform. Out-of-the-box functionality is so strong for creating even sophisticated processes. And when it's not enough, the platform lets you customize pretty much everything. On top of that, it is EASY to create custom integrations with third-party apps. And the architecture is just great. It's very easy to create object references and use them in reporting and data filtering. Want to see which event generated how many visitors -> how many leads -> how many opportunities? No problem. Want to see which product generated how many orders -> how much of them we won? Easy. By which manager? In what GEO? You can COMFORTABLY do that. No jumping around and thinking "Oh, how do I build a connection between these objects". No support requests like "oh, please add this field, or that field". It just (freakin') works! In a highly consistent manner. Regardless of which entities you're looking at.
What do you dislike about the product?
The platform lacks Landing Pages editor. Yet with services like Zapier or Albato you can connect any external LP service (e.g. Tilda).
What problems is the product solving and how is that benefiting you?
Creatio platform is a centralized solution we use company-wide. With low-code tools that the platform provides, our business users develop custom solutions that solve our specific business challenges. We’ve already automated sales and marketing processes, and are going to leverage the service module Creatio provides. The software helped us achieve data transparency and increase employee productivity so I can definitely recommend it to organizations that need to automate multiple processes at speed and scale.
BPM platform as a foundation for digital transformation
What do you like best about the product?
Numerous tools to build and manage business processes, out-of-the-box functionality, reporting capabilities, extensive integration options.
What do you dislike about the product?
Nothing I can think of. The platform meets all our requirements
What problems is the product solving and how is that benefiting you?
Prior to deployment we used several disconnected tools, so we couldn't efficiently track sales process, struggled with analytics and building reports. Creatio provided us with a unified digital workplace by integrating with existing solutions. Thanks to the platform we have an automated, transparent sales process, and real-time analytics that helps us operate effectively. The role-based access management ensures data security as we use the system in multiple offices. Adopting Creatio, we fully embraced digital transformation.
A low-code platform for skyrocketing growth
What do you like best about the product?
The low-code capabilities allow for rapid system deployment and easy further development.
The vendor is constantly working on the product upgrade. With every new release, we get new great functionality and even more sophisticated UI.
The vendor is constantly working on the product upgrade. With every new release, we get new great functionality and even more sophisticated UI.
What do you dislike about the product?
The capabilities Creatio offers fully compensate for any minor issues.
What problems is the product solving and how is that benefiting you?
We’ve been using Creatio for more than a year and have so far implemented multiple customer-facing processes from lead management to customer onboarding. We also built custom workflows to manage the company products. Creatio enabled us with an electronic archive to store a vast amount of documentation, and through integration with Get ID we have all the materials verified. By being a single source of information, Creatio gave us data consistency and operations transparency. The low-code technology allowed for fast and easy system deployment and provided the ability to improve processes on the fly without external support.
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