I appreciate Creatio's highly configurable opportunity pipeline, which allows us to tailor stages to our custom fleet-vehicle build cycle, making it easier to manage from initial client inquiry to final delivery. The pipeline flexibility lets us map our automotive workflow without heavy custom coding, adding dedicated stages for supplier quote review and parts confirmation. I also enjoy how Gmail integrates smoothly with Creatio, pulling client and supplier emails directly into our records to save us a lot of manual logging.

What do you dislike about the product?

I find that Creatio cannot natively sync with our in-house vehicle-build scheduling system, so we have to manually export key data. We still can't push confirmed project details straight to our scheduler, forcing manual data entry for every new fleet order. While the pipeline is flexible, it lacks streamlined trigger-based exports to feed project data into our vehicle-build scheduler. Creatio’s native reporting feels clunky for our automotive-specific metrics. We struggle to build clean reports and have to export raw data to crunch numbers in spreadsheets. Its permission settings also feel overly complex; our junior account reps often get confused adjusting access for sensitive vehicle-order records. Basic account creation was straightforward, but full setup was time-consuming without dedicated IT, and training junior members on permissions took extra hours during our busiest season.

What problems is the product solving and how is that benefiting you?

Creatio eliminates our messy spreadsheets by centralizing fleet client leads and supplier quotes. It streamlines tracking with configurable pipelines, but it can't auto-sync stage data with our build-scheduler, so we still handle manual data entry, which risks errors.

Anouk Ebert

Flexible platform has enabled us to build custom workflows and track projects efficiently

Reviewed on Aug 24, 2026

Review from a verified AWS customer

What is our primary use case?

My main use case for Studio Creatio is that we implement Studio Creatio for our customers, and I also have a certification for the sales CRM.

A specific example of how we use Studio Creatio in practice depends on the customers. We have several instances where customers take the CRM and have to build new sections, create processes, and connect to other systems. For example, customers need to create a fleet of cars and link this to the accounts and the contacts, so we integrate the new application or section into the existing CRM.

What is most valuable?

The best features Studio Creatio offers are its flexibility and the ability to create applications. You can create an application from scratch if you only have Studio Creatio, and you just have to think about what you want in the end, analyze what the customer needs, and decide on the necessary processes and sections. You need to understand how they work together and ensure data models are expandable for future additions. It is really very flexible.

When I say it is very flexible, it is a little bit different for every customer, but it always makes a difference. When the customer needs something and wants to add new features, I can tell them that it is possible. First, I analyze what they really need and the minimum requirements, and then I implement it. A good analysis of the customer's needs is essential because with so many possibilities, one may get lost in this flexibility.

Studio Creatio has positively impacted my organization as we also use it internally, but I do not implement it; my colleague does. It is not as effective for us internally because we do not have as much time for implementation, but we use it when we can. We utilize it for our time management and our projects to track our progress, and we create dashboards to share within our team.

I have noticed measurable improvements from using Studio Creatio, such as saved time and improved project tracking. It is really positive because we synchronize it with Outlook. Our calendar syncs, so we do not have to do double entries for our time. Clearing the calendar at the end is much easier than creating new entries or entering the same things twice, and while we have not implemented it, being able to calculate with an amount would help us go much further. No one wants to fill in their daily tasks twice.

What needs improvement?

Studio Creatio can always be improved. There is good information available on the internet, and you can find a lot of tutorials and information on Studio Creatio, but it can feel confusing when searching for specific information. It can be complicated to find the answers, but if you know how it works, I think it is good.

Regarding Studio Creatio's AI capabilities, I am not very familiar with its governance and security, but it is becoming something significant. I believe the data entered into your instance will never go out, which is great. There are many developments happening with the AI, and I appreciate that too, so I think there are still many possibilities to be explored.

The accuracy and reliability of output from Studio Creatio's AI capabilities are much better than in the beginning. It took some years for it to improve. I still find it a little confusing at times, and I am not an expert, but I believe it will get easier over the years as I learn more about it. Studio Creatio will certainly improve it, so its capabilities are great.

For how long have I used the solution?

I have been using Studio Creatio for seven years.

What other advice do I have?

I would rate Studio Creatio a 10 because you can do a lot with it. It is about knowing, learning, and having an expert use it. Some of our clients want to use it, but they do not know how and are reluctant to learn, which can lead to mistakes. I choose 10 as my rating because if you know how to use it, Studio Creatio is really very flexible and you can do almost anything. For me, as someone without a digital background or a master's degree in digital, it is easy to use even without extensive knowledge. You do have to learn seriously about it, and then you can really do almost anything, which is great. Being able to tell a customer that it is possible is very positive.

My advice for others looking into using Studio Creatio is to learn as much as possible and strive to become an expert. This is the most important thing because if you do not know what you are doing, it can lead to errors. We have had customers who think they understand it and end up creating problems. It is also crucial to utilize development and production instances for testing to avoid surprises when deploying in a production environment.

My overall rating for Studio Creatio is 10 out of 10.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)

Everton Batista

Unified data has reduced waste and now streamlines logistics and lead management decisions

Reviewed on Aug 16, 2026

Review provided by PeerSpot

What is our primary use case?

My main use case for Studio Creatio is to adjust a logistic and supply chain process to accelerate the delivery of the product from factory to the point of sales, dealing with tax processes, spreadsheet calculations, and similar tasks. Besides, I have another use case that is more closely related to a CRM, where we treat the leads and create a sales funnel. Once we have the suspect transformed into a lead, Studio Creatio helps me deal with these leads by enriching them.

For example, during the factory's manufacturing process, the paper company needed to know exactly how much paper of a certain type was sold beforehand to start production. Studio Creatio helped us streamline this process, allowing the factory to prepare the planning and control of production in advance and avoid waste by producing paper that was no longer sold or would take a long time to be sold, thus generating a loss for the company.

How has it helped my organization?

Studio Creatio has positively impacted my organization by avoiding pools of knowledge that previously isolated departments, which only exchanged spreadsheets or shared outdated files. This created huge margins for errors, with varying KPIs and decisions based on outdated numbers that affected results. The major outcome is the sensation of unity between all departments and the security to make decisions based on accurate data, which provides a single source of truth for the company.

In the supply chain process at this paper company, we have reduced waste by 35 percent and increased the speed from the factory to the point of sales by 28 percent because trucks often waited to be loaded due to tiny details about invoices not being ready. Previously, trucks spent all night waiting to be loaded for the next day, which impacted the point of sales. With Studio Creatio, we accelerated this process and even removed unnecessary steps that were no longer valid.

What is most valuable?

Something that always draws my attention is the easy way to drag and drop fields and create forms with a no-code approach, which is very useful, especially for the lead treatment in the CRM process. For example, after a certain amount of time, a salesperson should contact the customer to check if they need anything else. Such business rules and the back-and-forth between the future customer or lead and the sales team are very easily processed and created using Studio Creatio because it is so easy to create business rules, forms, buttons, and integrate with other systems, even APIs.

The feature that stands out the most for me in Studio Creatio is the ability to create forms. It is as simple as connecting to the database, selecting the fields you want, and creating a ready-to-use, functional form that integrates with other modules of Studio Creatio or connects to other databases or systems if APIs are available. This easy-to-use approach and user-friendly interface facilitate the creation of complex processes, which is the most appealing feature that caught my attention in Studio Creatio.

Automation is very easy to use in Studio Creatio. You just need to set up the main parameters of your database or tables and constraints in a next, next, finish approach. This simplicity means even a non-technical person can manage a medium complexity integration between databases, tables, forms, and data lakes. Reporting is also straightforward; you can create reports in a glimpse, which are features I liked most.

What needs improvement?

Studio Creatio could be improved with AI to help decision-makers understand context better. For instance, it would be practical to receive a message stating, 'Hey, this invoice needs to be approved. Do you approve?' If the decision-maker has any doubts, they could call a Copilot AI agent to ask, 'Hey, what do you think about this? Tell me more about this negotiation.' This could greatly improve Studio Creatio, providing security for anyone needing to approve processes without doubts.

One thing that comes to mind for improvement is to use more AI, such as creating templates or planning. I have noticed customers often start building forms or integrations without proper planning, which leads to realizations about integration purposes or critical details being overlooked after everything is connected or built. A Copilot AI could assist users in making thorough plans before building begins.

I think the learning curve for new users adopting Studio Creatio could be better facilitated with more hands-on training. An interactive approach would be beneficial as my training primarily involved videos, which were not very interactive. A more engaging training experience could diminish the learning curve for new users, but overall, it is a very good learning curve. New users can quickly get their boots on the ground.

For how long have I used the solution?

I have been working in my current field for two years.

What other advice do I have?

Studio Creatio handles customization for my business needs quite well, and it is flexible enough.

My advice for others looking into using Studio Creatio is to wisely choose the right modules they want to implement in the company and to ensure that all necessary data is cleaned and available to make the integration and implementation as smooth as possible. If you choose a module and then think about your data sources, you might feel frustrated not to achieve the full potential the tool can offer.

I would rate my overall experience with Studio Creatio as an eight out of ten.

Neha Manchanda

No-code design has improved hospital patient allocation and still needs lighter setup and UI fixes

Reviewed on Aug 16, 2026

Review provided by PeerSpot

What is our primary use case?

My main use case for Studio Creatio is to create a hospital management system and allocate patients to physicians.

For hospital management or patient allocation, if a physician is 100% allocated on the days of working, then a patient will not get that physician for the appointment, and we need to ensure that the allocation is less than 100% of working hours for that particular day when a patient comes to the hospital.

In my main use case, when multiple physicians are at the hospital, we need to compare all allocations and select the specialty, such as cardiology, pediatrics, and orthopedics, so we can search for the particular physician or the general physician while focusing on providing service as soon as possible to the patients coming to the hospital.

What is most valuable?

The best features that Studio Creatio offers include the drag and drop functionality, no-code features, and properties that can be changed immediately when you drag and drop, which is quite convenient, allowing you to give user-defined names to the controls for easier reference while coding or designing web services.

The drag and drop and no-code features have changed the way I work compared to other tools or traditional coding by giving me more time for meaningful designing rather than searching for controls, saving time and making the interface visually appealing. The interface is self-explanatory and does not require someone to guide you.

The report feature in Studio Creatio is excellent, as it can generate Word records when integrated with Microsoft Word, allowing you to easily check all the behind-the-scenes activities in Studio Creatio, making the design of business processes more visual, which is preferred by users.

Studio Creatio has positively impacted my organization's productivity by enabling people to achieve more productive results in less time, helping them to manage their personal and professional life because the product is so easy to use, leading to a great sense of achievement among employees.

What needs improvement?

Studio Creatio can be improved since it sometimes requires a minimum operating system memory requirement, which was an issue for me initially when installing it, and a more lightweight version would allow individuals with less hardware to work with it. The current cloud version lacks full feature availability.

For the user interface, properties sometimes get misaligned when selecting a control, and the right-hand side properties do not always yield the desired result. I would also like to see improvement in the coding support, where more examples can be provided rather than just one-word answers.

For how long have I used the solution?

I have been using Studio Creatio for two years.

What do I think about the scalability of the solution?

The scalability of Studio Creatio is good to some extent, but the operating system and memory requirements still need to be scaled down, as many people want to work with it but do not have appropriate resources.

How are customer service and support?

Customer support for Studio Creatio is adequate. I receive responses within 12 to 24 hours, but there are times when I experience issues such as system loading or database integration that require longer wait times.

Which solution did I use previously and why did I switch?

I have not previously used a different solution; Studio Creatio was my first experience, although I have used tools such as Power BI for data migration and data visualization, which I think is great.

Which other solutions did I evaluate?

I did not evaluate other options before choosing Studio Creatio; it came to the organization, and we were required to build a solution using this particular product.

What other advice do I have?

My advice to others looking into using Studio Creatio is to read the documentation on the Studio Creatio site, which is really helpful and authentic, as well as to utilize the Q&A and examples available on the website for training, which is essential.

I found this interview perfect with nothing needed for change. I would rate this review a 7 overall.

Douglas Moraes

Integration has unified ERP and workflows and creates a 360-degree view for faster decisions

Reviewed on Aug 08, 2026

Review provided by PeerSpot

What is our primary use case?

I have been working with Studio Creatio for 4 years. The main use case for Studio Creatio is that I took part in the entire integration between our ERP and Studio Creatio in the on-premise version, and now I am working on a migration project to the cloud version, which includes the order pipeline, with more than 100 interfaces with the ERP that involve data from the supply chain, production, and finance areas.

A quick and specific example of how this integration with the ERP using Studio Creatio impacted my day-to-day work is that in the original project, executives had to type in everything they needed when entering an order, and when evaluating Studio Creatio's options, we saw that it had full web service integration, as did our ERP, so several integrations were developed via SOAP and REST, making it possible to bring data from the ERP system to Studio Creatio and for Studio Creatio to return data to the ERP.

What is most valuable?

I think the flexibility of customization with very specific use cases for each area is an important point, as the workflow needed flexibility of creation with specific fields, which helped a lot with business acceptance.

In my opinion, the best features that Studio Creatio offers include the integrations part, the ease of data handling, and the screen creation part, which is truly no-code and low-code. These no-code and low-code capabilities help a lot with development speed and adapting to what the user needs, while the Business Process part allows for scheduling whatever you want, however you want, integrating with other tools and applications, which is very good.

I believe that the speed of Studio Creatio itself is really nice for the user, and the visual aspect is very good too.

Studio Creatio has had a positive impact on my organization by allowing the integration of the email inbox, unifying all the supply and production data into a 360-degree view, which helped a lot with acceptance across the whole company.

The 360-degree view impacted productivity and decision-making in my company by ensuring that specific data about a certain customer, which previously could only be retained in the mind of an analyst or consultant, is not forgotten when that person is unavailable. The unification of this information greatly helped process control and the overall success of everything, as the information is always accessible for anyone who wants to check it.

What needs improvement?

I think Studio Creatio can be improved by enhancing the documentation, perhaps offering more specific training for our AI robots, and possibly providing free training at events where companies can share their use cases in order for Studio Creatio to improve its product without us having to pay.

Regarding necessary improvements, I believe that everything is okay, though I think there could be more local contacts for support in my region of Brazil.

For how long have I used the solution?

I have been working in my current field for 18 years.

What do I think about the stability of the solution?

In terms of stability, Studio Creatio has shown no stability issues, which is rare. We sometimes encounter server problems or Windows updates, but we have never had a problem with Studio Creatio, and as for the cloud, we do not have much experience yet since we are migrating right now.

What do I think about the scalability of the solution?

My experience with the scalability of Studio Creatio is very good, as it is quick to develop, test, and roll out to production, making the process very straightforward.

How are customer service and support?

The customer support for Studio Creatio is good, though I feel that there could be more local contacts in my region of Brazil, but they are evolving.

Which solution did I use previously and why did I switch?

I previously used a solution called CCS A Prosoft, but it was quite outdated and did not have much technology or support.

What was our ROI?

I cannot specify a financial return on investment, but after the first month of implementation, some business areas no longer needed to work overtime, so that was already felt in the first month.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup costs, and licensing indicates that it was a bit expensive, but since it is a tool that is quite innovative and among the top leaders, it makes sense.

Which other solutions did I evaluate?

Before choosing Studio Creatio, other options that were evaluated included SAP, SAP CRM, and Salesforce, though I did not take part directly in that project.

What other advice do I have?

I would rate customer support a 4 on a scale from 1 to 10 because there is no support available unless it is through a consultancy that we hire, and there is not Studio Creatio's own local support in my region.

The advice I give to others considering using Studio Creatio is to evaluate the business process very carefully and not leave any doubts in the business process before finalizing the requirements, as that makes a big difference in implementation and reduces rework during the process.

Overall, Studio Creatio is a very good, flexible tool, and I appreciate that innovation is always present, which is very good for continually evolving cutting-edge technology. I rate this product a 9 on a scale from 1 to 10.

reviewer2884284

Automated complex marketing workflows and have unified scattered data for better decision making

Reviewed on Aug 03, 2026

Review from a verified AWS customer

What is our primary use case?

My main use case for Studio Creatio is usually marketing automation for other companies, but also sometimes sales or service automation.

A specific example of how I use Studio Creatio for marketing automation is that it usually involves sending out bulk emails or creating email campaigns to guide leads through the campaign and hopefully convert them into opportunities for customers.

Unique to my main use case, my team integrates with other systems and sometimes uses Studio Creatio as a hub to collect information from other systems and generate reports for higher management or CEOs.

What is most valuable?

The best features Studio Creatio offers, in my opinion, include BPM or Business Process Management, where you can automate quite complex logic without doing too much coding or without any coding at all. Of course, that still requires technical knowledge and skills, but it is much faster and it is supported, meaning that when a version is upgraded, then far fewer things can go wrong because it is not coded, but automated using the standard Studio Creatio tool.

The BPM feature saves time and helps my team by visualizing the logic that we are trying to automate. It helps us understand the workflow, the workflow of the data or the logic itself, troubleshoot, and it also helps a lot in modifying when we need to expand the automation since it is done in a visual way with elements and connectors and filters and conditions. It is quite easy to understand what the logic is, even for a non-developer. For instance, as a product owner with limited technical knowledge, I am still able to understand most of what is done in the BPM, which helps me communicate with the customer and negotiate any changes or improvements to that logic and automation.

Studio Creatio positively impacts my organization by implementing Studio Creatio for other organizations where I see the benefits they have. They can have a point of truth for the information collected from various systems, integrating systems to Studio Creatio and having it in one place, standardized and ready for various use cases such as reporting, analyzing, prediction, or in the operational field. That is a big win for Studio Creatio.

What needs improvement?

Improving Studio Creatio is a tough question. The AI capabilities are a little bit lacking right now. It is not reliable enough to use in everyday operations or even in the development or implementation phases. However, it is the right direction that Studio Creatio is taking right now. I would like to see the reports improved, as some of the reporting capabilities from the older interface, called Classic UI, were lost when Studio Creatio transitioned to Freedom UI.

More improvements needed would include that the pivot tables need to be back. Otherwise, the user interface is fine, it is up to date, and on par with other systems. It is actually better than some of the systems, so I do not have too much of a complaint there.

The reason I give it an eight is that sometimes when the version is upgraded, some things break, which is not good. There are some integration limitations; for instance, sometimes we use a file-sharing approach for integration with other systems, which has a limitation of ten megabytes per file by default. It can be expanded to about fifty, but it is still a limitation in some cases. Additionally, the performance in logic in BPM during data import should also improve.

As for further improvements needed for Studio Creatio that I have not mentioned yet, I would like to see performance improvements, even in everyday user experience. I would love to see the interface be quicker than it is right now.

I believe Studio Creatio is going in the right direction, but I would prefer to see a little more emphasis on system performance, especially user interface performance, and a little more emphasis on AI quality, and then we are good.

For how long have I used the solution?

I have been using Studio Creatio for four and a half years.

What do I think about the stability of the solution?

I find Studio Creatio to be stable enough.

What do I think about the scalability of the solution?

I am actually impressed by the scalability of Studio Creatio. Thanks to BPM and the still available capability of coding, you can do almost anything. The Creatio marketplace also adds to that, and the fact that you can integrate with almost any system means the potential capabilities of the system are almost endless. I am satisfied with it.

How are customer service and support?

The customer support for Studio Creatio is great, actually. They are quick enough, and when I need anything to be accomplished quicker, I can always contact the customer success manager. Almost every customer gets one, and the customer success managers are very reliable in responding. They are quick to respond and always take care of the customer. I would rate the customer support on a scale of one to ten as a nine or an eight and a half; I would say nine.

Which solution did I use previously and why did I switch?

I have seen customers switch from SugarCRM to Studio Creatio because SugarCRM is often less user-friendly or less capable as a system.

What about the implementation team?

My company has a business relationship with this vendor beyond being a customer; we are actually a partner who implements the system for other companies.

What was our ROI?

I have not seen a return on investment in terms of relevant metrics, but I know that a lot of customers expand the capabilities of Studio Creatio. After the first phase of the project is launched into real life, customers keep improving Studio Creatio and expanding its capabilities, indicating they are satisfied with the return on investment and want to increase the effect.

Which other solutions did I evaluate?

I have not evaluated other options before choosing Studio Creatio; it is usually the customer that conducts their own research. In most cases, they select between Studio Creatio, Sugar, and Dynamics 365.

What other advice do I have?

There is another side of this coin regarding the features. Since the visual tool of automation allows you to create logic quite quickly and relatively easily compared to coding, the customer thinks that since the development is quicker, then the rest of the project tasks should be quicker as well. For instance, requirements gathering or documentation, which is of course not the case. Sometimes it is difficult to explain to the customer why the rest of the project tasks are not quicker since the development is a little bit quicker thanks to the no-code solution.

I cannot share any specific results or metrics from my clients, but mostly it starts with data quality improvement because a lot of companies suffer from data being scattered between different systems or silos or even Excel spreadsheets in different departments. The data is duplicated between departments, inconsistent, or incomplete. When implementing Studio Creatio, one of the major tasks is to standardize the data and bring all the data from different systems and departments into one database in Studio Creatio and then provide access to those departments to use all that data. This has a huge impact on the capabilities of each employee, actually.

My advice to others looking into using Studio Creatio is to always understand that the requirements discovery is never complete in the discovery phase. The customer itself does not always know all the details or requirements that they will have down the line in the project. Therefore, estimation in terms of time and budget is always an underestimation, and it is important to have a reserve of budget and time. I give Studio Creatio an overall rating of eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)

Carlos Gama

CRM has improved field visit tracking, unified commercial and IT teams, and rewarded top performers

Reviewed on Aug 02, 2026

Review from a verified AWS customer

What is our primary use case?

My main use case for Studio Creatio is to assist commercial employers by helping them make a connection with the company and the commercial team.

A specific example of how I use Studio Creatio to help the commercial team connect with the company is that the commercial team uses Studio Creatio to visit farmers, pet shops, and other companies, and they register the information, allowing the IT team to have the information as well through a merge of data.

I also note that we have a prize tool within our main use case for Studio Creatio, where some people on the commercial team perform better work than others, and they receive a prize, which we can input into Studio Creatio to recognize the most capable employer of the commercial team.

What is most valuable?

The best features Studio Creatio offers include the filter based on SQL, which I find very simple and intuitive.

What makes the filter simple and intuitive for me is that it is all about the interface and the customization because it is SQL, so you can do a join, the where clause, and you can perform all the SQL queries.

Additionally, I enjoy the creation of users in Studio Creatio because you can sync the creation of users with Microsoft AD and Microsoft Intune, meaning when a user is added in Microsoft Intune, they are automatically added in Studio Creatio too, which is very useful.

Studio Creatio has positively impacted my organization by improving the sync between the commercial team and IT, making communication more organized and better than using other platforms such as emails and Teams.

When the commercial team goes to a farm, it automatically drops for IT as they register the visit, entering all the information that saves in Studio Creatio, allowing the IT team to have this information automatically within approximately five minutes, which is very useful and helps us make more contact with the commercial team, who are interns. Therefore, it is better to use a CRM for this purpose.

What needs improvement?

I think Studio Creatio can be improved by being more open source because I thought I could make modifications to Studio Creatio, have API keys to develop my own application, and consume the API keys. That is a point for improvement to be more open source for developers.

For how long have I used the solution?

I have been using Studio Creatio for one year and a half.

What do I think about the stability of the solution?

Studio Creatio is stable and has been reliable for me.

What do I think about the scalability of the solution?

Studio Creatio's scalability is good, and it can handle growth easily.

How are customer service and support?

I have not needed to contact customer support, but the few times I did, it was good, and I did not have any problems. I would rate the customer support a solid ten on a scale of one to ten.

Which solution did I use previously and why did I switch?

Studio Creatio is the first CRM we use, and I have not used a different solution.

What was our ROI?

I have definitely seen a return on investment with time savings and money savings, as there is a price per license, but this money is coming back to us, making it a worthwhile investment.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, setup cost, and licensing has been good. I did not have any problems, and the price is fair given the quality of the platform.

Which other solutions did I evaluate?

Before choosing Studio Creatio, we evaluated other options, including Salesforce and Sankhya.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)

Gersi Bajraktari

Workflow automation has transformed loan origination but training content still needs improvement

Reviewed on Aug 02, 2026

Review provided by PeerSpot

What is our primary use case?

Studio Creatio is used in my company for loan origination. We have a loan workflow where customers apply for loans in our bank branches, and bank users fill out forms for each customer. The loan is then approved or denied by various departments, such as the loan department and the risk department, and this process continues until the loan is disbursed. My team, as a support team, is responsible for maintaining this workflow and for adding features or providing everything that is customizable for the users and for the business team.

What is most valuable?

Studio Creatio offers several valuable features, including easy customization through courses available on Creatio Learning, built-in AI capabilities, user-friendly design, and a well-designed user interface.

The customization aspect is particularly important to my team, as we handle every customization for the business team. Customization is straightforward through the no-coding platform built into Studio Creatio, where new features or workflows can be added through drag-and-drop functionality or parameterization, requiring no code at all.

We switched from Oracle Flexcube Banking Origination to Studio Creatio, and this transition was made possible only through Studio Creatio's workflows and process-building systems. Studio Creatio is more cost-effective compared to Oracle Flexcube, offers much better workflows, is significantly more user-friendly, and is much easier to maintain. We were able to build the entire process from scratch in approximately six months until production, and we have been using Studio Creatio for loan origination since that time.

What needs improvement?

Studio Creatio could be improved by enhancing the lessons and courses, as they are quite basic. The support team needs to handle some tasks before users begin the courses, but regarding the application itself, it performs well compared to the systems we used previously.

For how long have I used the solution?

I have been using Studio Creatio for one year.

Which solution did I use previously and why did I switch?

We switched from Oracle Flexcube Banking Origination to Studio Creatio, and this transition was made possible only through Studio Creatio's workflows and process building systems.

What's my experience with pricing, setup cost, and licensing?

I cannot provide specific details regarding pricing or cost, as this is not my responsibility. However, I can confirm that it is significantly more cost-effective than Oracle Banking Origination, which we used for approximately five years. That system experienced constant problems, errors, and bugs that required fixing, which consumed considerable time and effort from team members. Studio Creatio is much simpler in comparison.

Which other solutions did I evaluate?

Before choosing Studio Creatio, organizations need to have a structured workflow of their requirements. If they determine that they need logic and AI capabilities, they should consider another platform. However, if they have a structured workflow and clearly understand what they are asking for or what they are doing, Studio Creatio is a solid choice.

What other advice do I have?

For fixed processes, I would rate Studio Creatio a nine out of ten. However, for processes that require logical thinking and are highly complex with less structured flows, I would rate it a six out of ten. I chose nine out of ten for fixed processes and six out of ten for more complex, less structured processes because Studio Creatio does not excel at logical thinking, which is the key difference. The AI bot or agent in Studio Creatio is not as capable as larger competitors we use, such as cloud code or ChatGPT. My overall rating for Studio Creatio is seven out of ten.

reviewer2881362

Low-code workflows have accelerated account opening but still need refinement for support processes

Reviewed on Jul 29, 2026

Review provided by PeerSpot

What is our primary use case?

My main use case for Studio Creatio is that we use it as the CRM platform to open the client's account for the banking side, meaning the personal accounts and company accounts for clients.

When a new client comes in, Studio Creatio is used as a backend system where the customer support checks the information and opens the client's account, but most of the process is made automatically by Studio Creatio with the help of our developers.

What is most valuable?

In my opinion, the best feature Studio Creatio offers is the low-code platform, where you can develop workflows for processes based on low-code technology.

Studio Creatio has positively impacted my organization mostly by speeding up the process at which clients can open an account, and we tried to shorten the time on an automatic flow to make it easier and reduce the time needed to open the account and ensure the entire workflow functions optimally.

For how long have I used the solution?

I have been using Studio Creatio for almost six or seven months.

What do I think about the stability of the solution?

Regarding its stability, I see Studio Creatio as pretty stable.

What do I think about the scalability of the solution?

I have not noticed any issues with scalability when expanding or adding more users to Studio Creatio.

How are customer service and support?

Customer service rating: 3

What other advice do I have?

I find the low-code platform very nice and easy to connect the processes based on some schema details compared to other tools I have used, as you can actually add parameters and use it for the process you want to know, but you need to know exactly which field you can use to create this workflow and check on the backend system.

My advice for others looking into using Studio Creatio is to explore because there are many options available. You should try to explore to find the best solution that Studio Creatio offers, and you just need to explore because there are many capabilities and features that can actually make your work easier with the product you want to develop, whether it is a CRM for customer support or marketing.

I chose a rating of seven because Studio Creatio is a multi-platform solution and you have many possibilities to meet customer needs for marketing and legal purposes across all platforms.

Andrew Janek

Dashboard has improved daily ticket tracking and gives clear visibility into support queues

Reviewed on Jul 29, 2026

Review provided by PeerSpot

What is our primary use case?

My main use case for Studio Creatio is to check the dashboard for ticketing stores, and my primary focus is support tickets for repair.

For support tickets, I use Studio Creatio by dividing everybody into categories, for instance, Ops Support, and I was Repair Support, so I would get an email notification, go to the repair section of Studio Creatio, reply, and put it in waiting for response or anything along those lines. It is just typical ticketing.

That was my personal main use case, but I know others in the company got much more into the details in other parts of it.

What is most valuable?

The best features Studio Creatio offers include the ability to see all of the tickets that are opened, closed, waiting, and everything along those lines, and I appreciate knowing that I have a clean box so I do not have to worry about tickets.

Having a clean box and being able to see all ticket statuses helps me in my daily work by letting me know that I have some free time to focus on my other tasks rather than worrying about support tickets at the moment.

Studio Creatio has positively impacted my organization by making everybody a little more productive in comparison to Zendesk that we did use. We were not a big fan of that, so we switched, and the whole dashboard and everything is nice for everybody to see.

Personally, as someone who would reply to repair tickets, I did not notice significant improvements. It was just a little bit easier to keep track of, but I know for stores and everything, they loved seeing their numbers, they loved seeing where they were on the map, they wanted to see their standings and their numbers.

What needs improvement?

Studio Creatio can be improved by sending reminders to the people who were sending in the tickets because sometimes the waiting for response just sits in limbo for a while, and that could be a bit annoying.

As far as changes, it would be nice to be able to use my own email rather than the company email, especially since when you are on LinkedIn, it is possible you may be looking for a job and have experience using something like Studio Creatio.

For how long have I used the solution?

I have been using Studio Creatio for about a year, maybe two.

What do I think about the stability of the solution?

I think Studio Creatio is actually pretty good in terms of stability.

What do I think about the scalability of the solution?

I think Studio Creatio is actually pretty good in terms of scalability.

Which solution did I use previously and why did I switch?

What was our ROI?

I do not have any specific metrics to share about a return on investment, such as fewer employees needed or time saved, at this time.

What other advice do I have?

It could be overwhelming at first, but do not worry, you will get used to it very quickly.

Here is a quick haiku: Tickets tracked with ease, clean dashboard brings clarity, better than Zendesk.

I would rate this product an eight out of ten.