Amazon Connect System Integration - Contact Lens Deploy & Optimize

Our professional service helps contact centers deploy and optimize Amazon Contact Lens, empowering them to gain valuable insights from customer interactions. We assist in setting up automated GenAI enabled evaluations, real-time and post-call analytics, sentiment analysis, and transcription to enhance customer experience and agent performance. From seamless integration to ongoing support, our experts ensure your Contact Lens deployment is tailored to meet your business needs and maximize the potential of your contact center operations.

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Overview

Unlock the full potential of your contact center with our expert deployment and optimization services for Amazon Contact Lens. Designed for businesses looking to enhance customer interactions, our comprehensive offering provides everything you need to get started quickly and effectively with Contact Lens.

Our team of AWS-certified experts will handle the end-to-end setup, ensuring seamless integration of Amazon Contact Lens with your existing contact center solutions, including Amazon Connect. We specialize in configuring real-time and post-call analytics, automated transcription, sentiment analysis, and keyword detection, allowing your organization to gain deeper insights into customer conversations. This enables you to make data-driven decisions that improve customer satisfaction, increase agent efficiency, and enhance overall operational performance.

Our professional service ensures that your Contact Lens deployment is configured to deliver maximum value, helping your contact center improve customer experience, increase operational efficiency, and gain a competitive edge. Whether you are new to Amazon Contact Lens or looking to optimize your existing setup, our team has the expertise to make it happen.

Highlights

End-to-End Deployment: From initial setup to final deployment, our team manages the entire process to ensure your Amazon Contact Lens is fully integrated and operational.
Real-Time & Post-Call Analytics: Set up advanced analytics features that provide insights on customer sentiment, call trends, and key conversation metrics. Sentiment Analysis & Transcription: Automate transcription services and sentiment tracking to better understand customer emotions and identify areas for improvement.
Agent Performance and automated generative AI Contact evaluations, providing insights and measuring consistency in how you engage with your customers.

Details

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Pronetx

Pricing

Custom pricing options

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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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Support

Vendor support

Optimization and Support: Post-deployment, we offer continuous monitoring and support to ensure peak performance. Our team provides regular updates, maintenance, and optimization services to adapt to growing business needs. For Support, reach out to support@pronetx.com , or go to

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