Sold by: NovoChats
NovoChats is an AI-powered customer support chatbot that uses your website and knowledge-base content to answer visitor questions quickly and consistently. Deploy an easy-to-configure chat widget to reduce repetitive support requests and help your team focus on higher-value work. At the same time, gain insight into what your visitors are asking.
Overview
NovoChats is a hosted AI-powered customer support platform that helps businesses answer website visitors' questions using approved website and knowledge base content. Businesses can deploy an embeddable chat widget to provide self-service support for questions about products, services, policies, and other information. The widget offers more than 50 user interface configuration options, allowing businesses to customize its appearance and behavior to match their brand and website experience.
NovoChats includes content monitoring and knowledge management tools designed to keep chatbot information current. Teams can select specific website URLs, configure crawl depth, schedule content checks, detect new or changed content, review detected updates, and publish approved changes to the chatbot's knowledge base.
When a visitor needs additional assistance, NovoChats can notify a designated operator by SMS, enabling the support team to respond to questions that require human attention. Businesses can also review chat conversations, monitor visitor questions and chatbot answers, collect answer feedback, and use these insights to improve their website and customer support content.
Highlights
- AI-powered customer support chatbot that answers visitor questions using website and knowledge-base content, helping customers quickly find product and service information.
- Scheduled content updates and change detection help keep chatbot answers current by identifying new or changed website content for review and approval.
- Customize the chat widget to match your brand with 50+ configurable parameters, while operator SMS notifications alert support staff when human assistance is needed.
Details
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
NovoChats Starter | An entry-level AI customer support plan for small websites. Includes a customizable chat widget, website-based answers, knowledge-base support, content updates, and visitor question insights. | $8.00 |
NovoChats Standard | An expanded AI customer support plan for growing websites. Includes higher usage and content limits, scheduled content updates, change detection, operator SMS notifications, and visitor question insights. | $19.00 |
NovoChats Business | A business AI customer support plan for organizations with larger websites or higher visitor demand. Includes expanded usage and knowledge-base capacity, advanced widget customization, scheduled content updates, change detection, operator SMS notifications, and visitor question insights. | $49.00 |
Dimensions summary
NovoChats offers three contract-based plans that scale by website size and visitor demand. You choose a plan based on usage volume and content capacity. Starter fits small websites with basic AI chat, knowledge-base support, and visitor question insights. Standard raises usage and content limits and adds scheduled updates, change detection, and operator SMS notifications. Business expands usage and knowledge-base capacity further and adds more widget customization alongside the scheduled updates, change detection, and SMS notifications. Each plan is billed as units. Pricing rises as you move from Starter to Standard to Business.
Top-of-mind questions for buyers
Each plan caps how many visitor questions the assistant answers monthly and how many approved website pages it can draw from. Higher plans raise both limits. Starter covers small sites, Standard covers active sites with more content, and Business covers larger sites with higher visitor traffic.
You move to a plan with higher question and page limits. The change is not automatic. Starter suits small sites, Standard fits growing content needs, and Business handles larger sites or higher visitor demand. Choose the plan that matches your expected usage volume and content capacity.
Starter includes the chat widget, knowledge-base support, and visitor question insights. Standard adds scheduled content updates, change detection, and operator SMS notifications. Business keeps those additions and adds more widget customization along with expanded knowledge-base capacity. All plans let visitors ask questions grounded in your approved content.
novochats.com
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Vendor refund policy
Customers may request a refund for NovoChats subscription charges within 30 days of purchase or renewal by contacting support@novochats.com . Refund requests are reviewed individually and may be approved when the service has not met the documented product functionality or when a billing error occurred. Approved refunds are returned through AWS Marketplace according to applicable AWS policies. Future renewals can be canceled to prevent additional charges.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
NovoChats customer support is available by email at support@novochats.com . Visit https://novochats.com/ for product information, setup guidance, and support resources. Our team can assist with account setup, chat widget configuration, knowledge-base content, content updates, and operator notification settings. We are committed to responding promptly and helping customers get the most from NovoChats.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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