Sold by: Sendbird, Inc.
Deployed on AWS
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Overview
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Leading companies across industries choose Sendbird because only we are able to handle the variety and complexity of use cases worldwide, while delivering outcomes.
Sendbird is the market innovator, having built a reliable and secure infrastructure over 8 years, along with a robust portfolio of modern and customizable APIs across chat, voice, and video.
Sendbird exhibits endless tenacity for customer success. The company is structured for engineering excellence with technical talent willing to provide white glove service and support 24x7, worldwide.
Highlights
- The deepest in-app chat platform anywhere
- Get your first message out in minutes
- Trusted by a 240 million users
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Subscription | Subscription | $4,788.00 | - |
Base support | Basic support plan | $0.00 | - |
L1 support | Level 1 support | $12,000.00 | - |
L2 support | Level 2 support | $24,000.00 | - |
L3 support | Level 3 support | $60,000.00 | - |
MAU | Monthly active users | $0.00 | |
PC | Concurrent peak connections | $0.00 | |
File storage | File storage amount | $0.00 | |
Upload traffic | Upload traffic speed | $0.00 | |
Announcements | Announcements | $0.00 |
Vendor refund policy
Stipulated in the contract.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Sendbird, Inc.
By PubNub
By Ably Realtime
Top
25
In Customer Experience Personalization, Customer Support
Top
10
In Device Management
Top
100
In Streaming solutions, Infrastructure as Code
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
API Communication Protocol
Provides scalable and feature-rich APIs for in-app chat, voice, and video communication
Multi-Channel Messaging
Supports cross-platform messaging capabilities across mobile applications with comprehensive conversation infrastructure
Infrastructure Reliability
Built with a robust and secure infrastructure developed over 8 years with high-performance technical architecture
Real-time Messaging Network
Largest and most scalable real-time edge messaging network with over 15 global points of presence
SDK and Integration Support
Comprehensive suite of 75+ SDKs supporting web apps, mobile apps, and IoT device development
Global Scalability
Supports 800 million monthly active users with 99.99 percent reliability across global infrastructure
Multi-feature Platform
Enables development of real-time features including chat, audience engagement, multi-user collaboration, device control, data streaming, and geolocation
Enterprise Security
Enterprise-grade security infrastructure with high-performance real-time communication protocols
WebSocket Connectivity
Supports high-volume WebSocket connections across multiple devices and platforms
Real-time Data Streaming
Enables sub-50ms global median latency for data transmission
Infrastructure Scalability
Elastic and highly-available infrastructure capable of handling extreme scale and load
Message Reliability
Provides 99.999999% message survivability with regional and global redundancy
Multi-platform SDK Support
Offers comprehensive SDK and API integration across diverse technology stacks
Standard contract
No
No
Customer reviews
3.5
1 ratings
1 AWS reviews
|
125 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Hassaan S.
Outstanding Chat Features That Work Even on Low Internet
Reviewed on Nov 17, 2025
Review provided by G2
What do you like best about the product?
It's features, specifically chat features. It works so well even on low internet
What do you dislike about the product?
Pricing is too high for chat. It adds an extra amount to our budget
What problems is the product solving and how is that benefiting you?
I have added it to enable chat on my product and It's helping my customers to interact easily.
Adeel K.
Seamless Integration with Stellar Support
Reviewed on Nov 12, 2025
Review provided by G2
What do you like best about the product?
I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its ability to accommodate continuous improvements and expose new APIs to meet our evolving customer needs is incredibly valuable, as it allows us to customize chat features to suit our clients' requirements efficiently. The support team at Sendbird is another highlight; they are very helpful in providing new solutions, ensuring that our operations can adapt to increasing complexity as our user base expands. The initial setup process was reportedly easy, which is a significant advantage for getting the system up and running without hassle.
What do you dislike about the product?
I sometimes encounter issues with Sendbird where chats are not sent, and notifications are not triggered. This is a major concern because losing customer chats is a significant issue, even though it's reported by only a few users. To address these problems effectively, it would be beneficial to have trails or logs for all chats sent and received so that troubleshooting can be more straightforward.
What problems is the product solving and how is that benefiting you?
I use Sendbird for secure communications and custom chats, benefiting from seamless integration and API improvements to meet client needs as user complexity increases.
Commercial Real Estate
Easy customer interaction but could be a better user interface from our end
Reviewed on Nov 10, 2025
Review provided by G2
What do you like best about the product?
Easy to interact with customers with various features
What do you dislike about the product?
User interface from our end not very friendly
What problems is the product solving and how is that benefiting you?
user interface a bit hostile
Robert H.
Effortless Integration and Enhanced Customer Support
Reviewed on Nov 09, 2025
Review provided by G2
What do you like best about the product?
The layout and the ease with which it can be tailored towards a company's specific needs. We are student accommodation and use the system to monitor 7 buildings across Edinburgh for our area. This allows us to support customers in an incredibly timely fashion, and also ensure we do not miss any requests from our customers over time. We were able to switch from our old system to Sendbird effortlessly and easily integrate it into our daily work routine. As a result we are supporting customers in more depth on a more frequent basis.
What do you dislike about the product?
It's not Sendbird's fault, but it is another messaging platform in a very saturated service area, so it makes it difficult to promote sometimes.
What problems is the product solving and how is that benefiting you?
It's allowing us to see what customers really think of the support we offer them, as they are talking amongst themselves about the level of support they receive AND how they feel about it.
Consumer Services
Seamless, Scalable Chat Solution with Outstanding Support
Reviewed on Nov 06, 2025
Review provided by G2
What do you like best about the product?
Sendbird is super reliable on production. I love how it can handle the scale we see at Zepto seamlessly. It also offers all the chat features we need to support 150k support chats between our end customers and AI or human agents daily.
I also love the ease of implementation and the support team helping us out so promptly whenever needed.
I also love the ease of implementation and the support team helping us out so promptly whenever needed.
What do you dislike about the product?
Honestly, there is nothing that comes to mind
What problems is the product solving and how is that benefiting you?
Sendbird is the chat infrastructure for 150k customer support chats today - this really helps us reliably offer support to millions of our users monthly and takes away the complexity of building and maintaining the end to end chat suite inhouse.
We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate.
We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate.