Sold by: Sendbird, Inc.Â
Deployed on AWS
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Overview
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Leading companies across industries choose Sendbird because only we are able to handle the variety and complexity of use cases worldwide, while delivering outcomes.
Sendbird is the market innovator, having built a reliable and secure infrastructure over 8 years, along with a robust portfolio of modern and customizable APIs across chat, voice, and video.
Sendbird exhibits endless tenacity for customer success. The company is structured for engineering excellence with technical talent willing to provide white glove service and support 24x7, worldwide.
Highlights
- The deepest in-app chat platform anywhere
- Get your first message out in minutes
- Trusted by a 240 million users
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Subscription | Subscription | $4,788.00 | - |
Base support | Basic support plan | $0.00 | - |
L1 support | Level 1 support | $12,000.00 | - |
L2 support | Level 2 support | $24,000.00 | - |
L3 support | Level 3 support | $60,000.00 | - |
MAU | Monthly active users | $0.00 | |
PC | Concurrent peak connections | $0.00 | |
File storage | File storage amount | $0.00 | |
Upload traffic | Upload traffic speed | $0.00 | |
Announcements | Announcements | $0.00 |
Vendor refund policy
Stipulated in the contract.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Sendbird, Inc.
By PubNub
By Ably Realtime
Top
25
In Customer Experience Personalization, Customer Support
Top
10
In Device Management
Top
100
In Streaming solutions, Infrastructure as Code
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
API Communication Protocol
Provides scalable and feature-rich APIs for in-app chat, voice, and video communication
Multi-Channel Messaging
Supports cross-platform messaging capabilities across mobile applications with comprehensive conversation infrastructure
Infrastructure Reliability
Built with a robust and secure infrastructure developed over 8 years with high-performance technical architecture
Real-time Messaging Network
Largest and most scalable real-time edge messaging network with over 15 global points of presence
SDK and Integration Support
Comprehensive suite of 75+ SDKs supporting web apps, mobile apps, and IoT device development
Global Scalability
Supports 800 million monthly active users with 99.99 percent reliability across global infrastructure
Multi-feature Platform
Enables development of real-time features including chat, audience engagement, multi-user collaboration, device control, data streaming, and geolocation
Enterprise Security
Enterprise-grade security infrastructure with high-performance real-time communication protocols
WebSocket Connectivity
Supports high-volume WebSocket connections across multiple devices and platforms
Real-time Data Streaming
Enables sub-50ms global median latency for data transmission
Infrastructure Scalability
Elastic and highly-available infrastructure capable of handling extreme scale and load
Message Reliability
Provides 99.999999% message survivability with regional and global redundancy
Multi-platform SDK Support
Offers comprehensive SDK and API integration across diverse technology stacks
Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
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105 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Computer Software
Reliable out of the box chat solution with easy support and friendly pricing
Reviewed on Sep 30, 2025
Review provided by G2
What do you like best about the product?
Sendbird makes it easy to deliver a complete in-app chat experience. Many features that would be effort intensive to build are available out of the box. This has helped our users connect with each other seamlessly, as we operate a two sided marketplace where users often need to coordinate with one another.
The support team is another standout. They’re quick to debug issues, suggest code improvements, and guide us on stability and scalability best practices. We’ve also found the commercials flexible, which is a big plus for a startup like ours. We can scale usage as the business grows without being locked into rigid pricing.
Overall, the big plus points are: simple integration, stable SDKs, and strong feature set.
The support team is another standout. They’re quick to debug issues, suggest code improvements, and guide us on stability and scalability best practices. We’ve also found the commercials flexible, which is a big plus for a startup like ours. We can scale usage as the business grows without being locked into rigid pricing.
Overall, the big plus points are: simple integration, stable SDKs, and strong feature set.
What do you dislike about the product?
While the solution is solid, our team needs to stay vigilant. The occasional monitoring and upgrades are important to keep everything running smoothly. Documentation cannot cover everything in a real-world implementation scenario for a unique business like ours, and certain edge cases require extra care. It’s not a dealbreaker, but we have to be proactive in keeping the integration healthy, and perhaps also have a developer who is fluent with the integration and can step in for quick resolution when required.
What problems is the product solving and how is that benefiting you?
Sendbird solves the challenge of othewise building and maintaining a reliable in-app chat at scale. Instead of us spending technical bandwidth on building and maintaining a messaging layer from scratch, we were able to divert that towards building core product differentiators - while we rely on Sendbird for messaging as they've proven themselves and perfected this over the years.
Telecommunications
A great AI agent that adds value to the customer experience.
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
The added social networking features are great.
What do you dislike about the product?
It is generally very good. As it improves the agent could be more human like.
What problems is the product solving and how is that benefiting you?
Reducing the load on CS consultants.
Information Technology and Services
Most Useful
Reviewed on Sep 21, 2025
Review provided by G2
What do you like best about the product?
Update Reminders, high scalability and even the UI/UX of Sendbird is smooth and great. The Dashboard is awesome
What do you dislike about the product?
It feels a bit Price and limited customization
What problems is the product solving and how is that benefiting you?
Mainly Support/customer care problem.
Akhilandeswari T.
Review for the G2 partners services
Reviewed on Sep 19, 2025
Review provided by G2
What do you like best about the product?
Vastly helps users to collaborate and deliver the results instantly
What do you dislike about the product?
Not much but sometimes it doesn’t support outer organization members to be a part of.
What problems is the product solving and how is that benefiting you?
No need of being physically in the room
Daniel G.
Robust Real-Time Messaging Platform
Reviewed on Sep 19, 2025
Review provided by G2
What do you like best about the product?
Sendbird makes integrating real-time chat / messaging functionality remarkably smooth. Their SDKs for mobile and web are well-documented and flexible, letting us get up-and-running fairly quickly.
What do you dislike about the product?
There is a learning curve. While the basics are straightforward, more advanced features (custom UI, complex moderation rules, scaling channels) require more effort and sometimes more engineering / front-end work.
What problems is the product solving and how is that benefiting you?
It removes the heavy lift of building real-time messaging from scratch. We didn’t have to build our own server infra or worry about reliable delivery across devices.