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    Sendbird Chat - A complete chat API with moderation & translation

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    Sendbird is the world's largest private in-app conversations platform. Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month. Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
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    Sendbird Chat - A complete chat API with moderation & translation

     Info

    Overview

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    Sendbird is the world's largest private in-app conversations platform.

    Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.

    Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.

    Leading companies across industries choose Sendbird because only we are able to handle the variety and complexity of use cases worldwide, while delivering outcomes.

    Sendbird is the market innovator, having built a reliable and secure infrastructure over 8 years, along with a robust portfolio of modern and customizable APIs across chat, voice, and video.

    Sendbird exhibits endless tenacity for customer success. The company is structured for engineering excellence with technical talent willing to provide white glove service and support 24x7, worldwide.

    Highlights

    • The deepest in-app chat platform anywhere
    • Get your first message out in minutes
    • Trusted by a 240 million users

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Sendbird Chat - A complete chat API with moderation & translation

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (16)

     Info
    Dimension
    Description
    Cost/12 months
    Overage cost
    Subscription
    Subscription
    $4,788.00
    -
    Base support
    Basic support plan
    $0.00
    -
    L1 support
    Level 1 support
    $12,000.00
    -
    L2 support
    Level 2 support
    $24,000.00
    -
    L3 support
    Level 3 support
    $60,000.00
    -
    MAU
    Monthly active users
    $0.00
    PC
    Concurrent peak connections
    $0.00
    File storage
    File storage amount
    $0.00
    Upload traffic
    Upload traffic speed
    $0.00
    Announcements
    Announcements
    $0.00

    Vendor refund policy

    Stipulated in the contract.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Customer reviews

    Ratings and reviews

     Info
    0 ratings
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    0 AWS reviews
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    46 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Dharmesh R.

    Sendbird provides all necessary APIs needed build full fledged customer support application.

    Reviewed on Nov 11, 2024
    Review provided by G2
    What do you like best about the product?
    SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience.
    What do you dislike about the product?
    The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use.
    What problems is the product solving and how is that benefiting you?
    We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs.
    William Y.

    Reliable Messaging Platform with Excellent Support

    Reviewed on Nov 07, 2024
    Review provided by G2
    What do you like best about the product?
    Sendbird offers a reliable and scalable platform that integrates seamlessly with our systems. Their team is highly responsive and works closely with us to ensure our goals are met.
    What do you dislike about the product?
    One challenge we've encountered is that certain features are not fully supported by the available APIs. However, their support team is always quick to assist and provide the data or solutions we need.
    What problems is the product solving and how is that benefiting you?
    Sendbird is helping us streamline development by providing a reliable and scalable chat solution.
    Real Estate

    Easy to use, great tool!

    Reviewed on Oct 30, 2024
    Review provided by G2
    What do you like best about the product?
    Its really easy to use and a helpful tool
    What do you dislike about the product?
    Logging in and finding the right channel can be quite complicated and take a while
    What problems is the product solving and how is that benefiting you?
    Gives students a community and boots communication
    Hari h.

    Ai powered communication channel for customer support solutions

    Reviewed on Oct 30, 2024
    Review provided by G2
    What do you like best about the product?
    I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements.
    What do you dislike about the product?
    the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024.
    What problems is the product solving and how is that benefiting you?
    sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons.
    풀잎(judy) .

    The optimal API platform for a successful messaging business

    Reviewed on Oct 30, 2024
    Review provided by G2
    What do you like best about the product?
    Sendbird already offers various chat APIs. It’s an excellent platform where you can apply the appropriate APIs without the need for developing them yourself. If you’re considering introducing chat functionality, this is the easiest and best solution.
    What do you dislike about the product?
    There are times when service disruptions occur due to internal server errors in Sendbird. Since it’s likely to be used for commercial services, it would be great if more attention were given to server management.
    What problems is the product solving and how is that benefiting you?
    I like that Sendbird already has various chat APIs fully implemented.
    View all reviews