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Outstanding Chat Features That Work Even on Low Internet
What do you like best about the product?
It's features, specifically chat features. It works so well even on low internet
What do you dislike about the product?
Pricing is too high for chat. It adds an extra amount to our budget
What problems is the product solving and how is that benefiting you?
I have added it to enable chat on my product and It's helping my customers to interact easily.
Seamless Integration with Stellar Support
What do you like best about the product?
I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its ability to accommodate continuous improvements and expose new APIs to meet our evolving customer needs is incredibly valuable, as it allows us to customize chat features to suit our clients' requirements efficiently. The support team at Sendbird is another highlight; they are very helpful in providing new solutions, ensuring that our operations can adapt to increasing complexity as our user base expands. The initial setup process was reportedly easy, which is a significant advantage for getting the system up and running without hassle.
What do you dislike about the product?
I sometimes encounter issues with Sendbird where chats are not sent, and notifications are not triggered. This is a major concern because losing customer chats is a significant issue, even though it's reported by only a few users. To address these problems effectively, it would be beneficial to have trails or logs for all chats sent and received so that troubleshooting can be more straightforward.
What problems is the product solving and how is that benefiting you?
I use Sendbird for secure communications and custom chats, benefiting from seamless integration and API improvements to meet client needs as user complexity increases.
Easy customer interaction but could be a better user interface from our end
What do you like best about the product?
Easy to interact with customers with various features
What do you dislike about the product?
User interface from our end not very friendly
What problems is the product solving and how is that benefiting you?
user interface a bit hostile
Effortless Integration and Enhanced Customer Support
What do you like best about the product?
The layout and the ease with which it can be tailored towards a company's specific needs. We are student accommodation and use the system to monitor 7 buildings across Edinburgh for our area. This allows us to support customers in an incredibly timely fashion, and also ensure we do not miss any requests from our customers over time. We were able to switch from our old system to Sendbird effortlessly and easily integrate it into our daily work routine. As a result we are supporting customers in more depth on a more frequent basis.
What do you dislike about the product?
It's not Sendbird's fault, but it is another messaging platform in a very saturated service area, so it makes it difficult to promote sometimes.
What problems is the product solving and how is that benefiting you?
It's allowing us to see what customers really think of the support we offer them, as they are talking amongst themselves about the level of support they receive AND how they feel about it.
Seamless, Scalable Chat Solution with Outstanding Support
What do you like best about the product?
Sendbird is super reliable on production. I love how it can handle the scale we see at Zepto seamlessly. It also offers all the chat features we need to support 150k support chats between our end customers and AI or human agents daily.
I also love the ease of implementation and the support team helping us out so promptly whenever needed.
I also love the ease of implementation and the support team helping us out so promptly whenever needed.
What do you dislike about the product?
Honestly, there is nothing that comes to mind
What problems is the product solving and how is that benefiting you?
Sendbird is the chat infrastructure for 150k customer support chats today - this really helps us reliably offer support to millions of our users monthly and takes away the complexity of building and maintaining the end to end chat suite inhouse.
We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate.
We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate.
Effortless Integration and Rich Features
What do you like best about the product?
Simple to integrate into our platform. Reliable, and feature-rich. It's simple to get started. Support is always punctual and clear.
What do you dislike about the product?
It would be great if there was a pay-as-you-go plan, as our usage varies over the months given our industry.
What problems is the product solving and how is that benefiting you?
We use sendbird as the backbone to our event chat needs across our attendee event apps at gther. Sendbird's API is flexible, and the system is extremely reliable.
Outstanding Technology, Service, and Support
What do you like best about the product?
I've built two implementations on top of Sendbird and never encountered an issue with their service or technology, which handles hundreds of thousands of users per day. Every time I've needed to consult their documentation, I've found it to be flawless and with great examples. They provide downloadable demo code for most of their features, which makes it easy to build on top of. Their team has been fully responsive to new feature requests and/or ideas - all the way up to their CEO!
What do you dislike about the product?
I have seen no downsides other than some features have not yet made it to all client libraries.
What problems is the product solving and how is that benefiting you?
We utilize Sendbird as both a communication platform between users and coaches, as well as users and chatbots. We have built and deployed two different chatbots on top of it, which work perfectly in our mobile applications.
Effortless Group Management and Bulk Messaging Made Easy
What do you like best about the product?
Its very easy to manage various chat groups and send bulk messages across groups. Its very convenient and easy to use, and also easy to learn how to use.
What do you dislike about the product?
Can't find anything I dislike about Sendbird, the software is very well made and easy to understand.
What problems is the product solving and how is that benefiting you?
Sending communications to our clients, and it is benefitting us due to how efficient it is to send bulk messages
Fast, Automated, and Intuitive—Sendbird Delivers Seamless Performance
What do you like best about the product?
Ability to work on an automated and fast system
What do you dislike about the product?
So far, I have no complaints. Sendbird is fast and intuitive.
What problems is the product solving and how is that benefiting you?
It solves problems related to quick responses, which is helpful because I don't have to worry about errors or slow performance.
Ease of Use and Effortless Communication
What do you like best about the product?
I have been using Sendbird to communicate with various work teams and manage the reception of tickets from our delivery fleet. From the beginning, I noticed its great potential and ability to resolve conflicts. Compared to Slack, which we used before, Sendbird is much less problematic. I appreciate the simplicity and intuitiveness of its setup and use, which makes it accessible from the start. The ability to transfer tickets between users is especially useful, as it allows for more specific responses. Additionally, Sendbird makes it easy to stay in touch with the fleet and the Live Ops department, allowing me to receive only important messages and manage efficiently. The instant messages and groups within Sendbird are features that I really highlight. For these reasons, I would definitely consider acquiring Sendbird again thanks to its ease of setup and use.
What do you dislike about the product?
I don't like that if you have a proactive chat, Sendbird doesn't allow you to close it unless you provide a reason.
What problems is the product solving and how is that benefiting you?
I use Sendbird to stay in touch with various teams and better manage tickets. The ease of configuration, intuitive use, and ticket transfer improve our communication and efficiency.
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