Sold by: Celonis
Deployed on AWS
The Celonis Platform is the connective tissue of your enterprise.
4.5
Overview
Since 2011, Celonis has helped thousands of the world's largest and most esteemed companies yield immediate cash impact, radically improve customer experience, and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organization has a common language for how the business runs, visibility into where value is hiding, and the ability to capture it.
1 - Connect your processes
Celonis uses the valuable process data from the systems that teams use day-to-day to execute processes. It pulls this data from ERPs and CRMs to Excel and uses process mining technology to turn that data into a living, system-agnostic digital twin of your end-to-end processes.
2 - Understand your processes
Celonis gives you real-time process observability - capturing every movement of every in-flight process end-to-end across the enterprise, going beyond just static transparency into what's happening in your processes. It helps you to make sense of that data by using specialized process improvement knowledge built up from thousands of implementations over the last decade and AI algorithms to show you where value is hiding in your processes. The platform is also home to tools that empower people across the organization with easy-to-action insights, and to effectively deploy technologies like AI and automation to improve your processes.
3 - Orchestrate your processes
The intelligence Celonis provides enables you to orchestrate your processes: providing the right decision support to your teams to take the right actions, triggering individual workflows or process steps based on intelligent process insights, and feeding into other technologies your teams use to make them even more effective. Our process intelligence platform connects you to your processes, your teams to each other, and emerging technologies to your business fast.
The Celonis platform includes AgentC, a suite of AI agent tools, integrations, and partnerships that allows customer to integrate Celonis with Amazon Bedrock and equip Bedrock Agents with critical process context to deploy the agents on companies core business processes more effectively.
Highlights
- The Celonis Platform powers all facets of Process Intelligence, including real-time data ingestion, process and task mining, planning and simulation, visual and daily management, and action flows
- For custom orders through private offers or proof of concepts please reach out to your Celonis AE or contact us at Celonis Sales <sales@celonis.de>.
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Deployed on AWS
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Dimension | Cost/12 months |
|---|---|
Celonis Platform | $0.01 |
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
All Celonis customers will have access to our comprehensive pre-sales support, implementation, and post-sales support and advisory. Moreover, access to the latest Process Mining and Automation technology and role-based training tracks. Please contact sales@celonis.de for further queries.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
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AI generated from product descriptions
Process Mining Technology
Industry-leading process mining technology that transforms enterprise data from ERPs, CRMs, and other systems into a living digital twin of end-to-end processes.
Real-time Process Observability
Real-time data ingestion and process observability capturing every movement of in-flight processes end-to-end across the enterprise with continuous monitoring beyond static transparency.
AI-Powered Process Intelligence
AI algorithms that analyze process data to identify hidden value, provide specialized process improvement insights, and enable intelligent decision support across the organization.
Process Task Mining and Simulation
Process and task mining capabilities combined with planning and simulation tools to understand and optimize business processes.
AI Agent Integration Framework
AgentC suite of AI agent tools and integrations enabling integration with Amazon Bedrock to equip agents with process context for deployment on core business processes.
Model-Driven Architecture
Uses model-driven architecture to abstract complexity of ML pipelines, data integrations, and application logic for faster AI application deployment
Data Integration and Management
Ingests and manages multiple data sources from internal and external systems to generate predictive insights
Entity and Context Extraction
Identifies, extracts, and manages entities and contextual data for enhanced AI model training and inference
AWS Service Integration
Integrates with Amazon EKS, RDS, Bedrock, and SageMaker for ML model building and deployment at scale
Zero-Coding Interface Generation
Generic interface generator platform that enables configuration of integration interfaces without requiring coding expertise
Cross-Platform Hybrid Integration
Supports integration across any cross-platform hybrid environment between any systems
API and Data Source Connectivity
Utilizes business application APIs, web services, databases, and file-based data sources for integration
Business Process Automation
Automates business processes and data synchronization between multiple endpoints
Centralized Integration Management
Provides a single focal point for managing all organizational integration requirements
Standard contract
No
No
Customer reviews
Eduardo M.
Turned process improvement into something we could actually measure
Reviewed on Jul 18, 2026
Review provided by G2
What do you like best about the product?
I like that Celonis doesn't just present charts it helps explain what's happening behind them. We were able to follow complete business processes from start to finish and identify where work was slowing down instead of relying on assumptions or isolated reports.
What do you dislike about the product?
There's a fair amount to learn if you want to build advanced process models or custom analyses. Some visual dashboards can also feel busy until they're tailored to the needs of specific users.
What problems is the product solving and how is that benefiting you?
Our teams knew there were operational delays, but we didn't have a reliable way to pinpoint exactly where they were happening. Different departments often had different explanations for the same issue.
Michelle M.
Helped us understand why our processes were slowing down
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
One of the things I value most is that Celonis shows how work actually moves through a process instead of how we assume it works. We discovered several unnecessary delays that weren't obvious from standard reports alone. Seeing the complete process flow made it much easier to decide where improvements would have the biggest impact.
What do you dislike about the product?
There is a learning curve if you want to build advanced analyses or custom process views. Some dashboards also contain a lot of information, so simplifying them for occasional business users would improve usability.
What problems is the product solving and how is that benefiting you?
Before using Celonis, our discussions about process inefficiencies were usually based on assumptions or seperate reports. It was difficult to prove where delays actually originated or how frequently they occurred.
Henrik O.
Great for understanding where business processes slow down
Reviewed on Jul 15, 2026
Review provided by G2
What do you like best about the product?
What stood out to me wasn't just the dashboards but the ability to see how a process actually moves from one step to another. Instead of relying on assumptions, we could identify where delays were happening and understand why certain activities were taking longer than expected.
What do you dislike about the product?
Building advanced process analyses takes time, especially if you're new to process mining concepts. Some visualizations also become quite detailed, so simplifying them for business users would be helpful.
What problems is the product solving and how is that benefiting you?
We had plenty of operational data, but turning it into meaningful process improvements was difficult. Teams often had different opinions about where delays were occurring, and proving those assumptions took a lot of manual analysis.
Bracy C.
Process
Reviewed on Mar 18, 2026
Review provided by G2
What do you like best about the product?
What I like best about Celonis is how effectively it turns complex operational data into clear, actionable insights.
What do you dislike about the product?
What I dislike about Celonis mostly comes down to complexity, cost, and adoption friction, especially for organizations that are earlier in their process‑mining journey.
What problems is the product solving and how is that benefiting you?
Celonis is solving the gap between how companies think their processes run and how they actually run, and that has very practical benefits for me in terms of clarity, decision‑making, and impact.
Ebin_Abraham
Process mining has delivered major savings and now needs better automation and task mining
Reviewed on Jan 21, 2026
Review from a verified AWS customer
What is our primary use case?
Celonis is used for process mining in material movement, tracking, buy analysis, well control tower, and asset management. Celonis is especially valuable for identifying bottlenecks and routing inefficiencies in these live use cases.
One project involved material movement where Celonis was used to map material flow and spot bottlenecks and routing efficiencies. The data came from Databricks , where all cleansing and processing was completed before the data reached Celonis. This project achieved a proven impact of approximately 32 million dollars.
Several additional use cases have been implemented, and Celonis demonstrated great impact by identifying bottlenecks. As a result, automation was implemented to improve the overall process.
What is most valuable?
Action Workflows backed by PQL and views are the best features in Celonis. The reason for preferring Action Flows backed by PQL and views is that Celonis provides insights into targeted tasks that can be acted upon today. They set up the infrastructure for control API write-backs when ready with RPA integration.
Currently, write-back capability to the source system is not available. The source systems being used are SAP and Oracle in most use cases. Action Flow is helping to trigger emails, but in the future, there is a desire to write back to the source system itself. Action Flow is excellent for current requirements.
The integration with SAP is good, but the integration with the Microsoft environment needs more capability. The combination of time saved and improved efficiency makes these features valuable.
What needs improvement?
Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as strong as SaaS support.
The most important area for improvement is the automation part. End-to-end automation capabilities are desired. Currently, workflows are being used, but actions should be able to go via email, task, APIs, and ultimately write back to the source. Adding RPA capability that can interact with required systems and write back to the source would greatly enhance Celonis.
Task mining capabilities also require improvement. UiPath Process Mining and Microsoft Process Mining have better task mining capabilities compared to Celonis.
Usability and support from Celonis need improvement. They should help clients find more value in the product. Cost is another significant concern, as Celonis is very expensive compared to other process mining tools. The license cost should be reduced.
Celonis should establish partnerships with clients to find more use cases and maximize the value gained from Celonis.
For how long have I used the solution?
Celonis has been used for the past three years in the organization.
What do I think about the stability of the solution?
Celonis is stable.
What do I think about the scalability of the solution?
Scalability is good. Since it operates in the cloud, it offers very flexible scalability.
How are customer service and support?
Customer support is average and not particularly great based on personal experience.
Which solution did I use previously and why did I switch?
Celonis has been in the organization for three to four years, but the tool has not been fully utilized until this year. The plan is to use Celonis to the maximum this year.
UiPath Process Mining and Microsoft Process Mining were explored, and some gaps were identified in those tools. Celonis is a good solution and is clearly the leader in process mining.
What was our ROI?
One use case alone, the material movement project, proved an impact of 32 million dollars. Another use case called buy analysis resulted in an impact of approximately 200,000 dollars. Asset management also delivered a great ROI.
Full ROI has not been reached yet because the organization is concentrating more on process mining from this year onwards. However, it is hoped that the ROI goal will be achieved by the end of this year. An exact figure is not available at this time.
Which other solutions did I evaluate?
UiPath Process Mining and Microsoft Process Mining were evaluated as alternative solutions.
Celonis was found to be a very expensive tool compared to other options. Other tools are currently being explored as alternatives.
What other advice do I have?
Celonis is deployed as a private cloud solution on Amazon Web Services (AWS ). Celonis is a great tool and is clearly the leader in process mining. The key is making full use of the tool, though it can be difficult to get resources for implementation. Overall, Celonis is a good solution worth pursuing. The overall review rating for this product is a 6 out of 10.