Excellent Process Mining Tool
What do you like best about the product?
Its a great Process Mining Tool which provides visual flow to Management for any deviation in process
What do you dislike about the product?
Its not user friendly compared to competition and doesn't have plug and play feature in ERP
What problems is the product solving and how is that benefiting you?
Trying to do process mining to extract deviation with End Goal as harmonizing Business process
Process modeling capabilities greatly improve efficiency and provide insightful analysis
What is our primary use case?
I am calling from PeerSpot, a review website for enterprise technical tools, to ask for feedback. We will make an article on our website from this feedback and publish it so other people who are considering using the tools can have a better understanding of what the tool is about and what they should expect. I have experience with some BPM tools, which are business process management tools, not mining tools.
I would like to list the tools I have tried before describing my experience with Celonis. First, I tried Celonis CPM (Celonis Process Management). Then I had SAP Signavio Process Manager, followed by GBTec BIC, and the fourth one is Prime BPM.
GBTec is the company name, and BIC is the tool name. All four tools mentioned are with respect to BPM.
Celonis is available on the PeerSpot website in the process mining category, not the BPM category. The BPM category on PeerSpot is not properly defined, as there are some issues with categorization.
What is most valuable?
In my Celonis experience, it is easy to use and has higher AI capabilities. The AI capabilities allow me to reduce the timeline for process modeling.
Overall, process modeling is streamlined due to these capabilities.
What needs improvement?
Celonis is good, but it is not comfortable for the India market. I am from India, and the Celonis CPM is not compatible with our country's cybersecurity policy.
This lack of compatibility is a major setback for us. I touched upon this issue with the CPM regional manager, but we could not make a deal due to the cybersecurity constraints.
Celonis is not compatible with the policies that we have, not the tools we are using. It doesn't support them due to policy constraints.
How are customer service and support?
Since we could not proceed further, I cannot comment on the technical support, but the marketing part was excellent.
I haven't tried to contact Celonis technical support to ask them questions regarding the issue.
How would you rate customer service and support?
Which other solutions did I evaluate?
In terms of pricing, Celonis is on the same level as SAP Signavio, with not much difference, but with better capabilities.
What other advice do I have?
I tried four tools including CPM (Celonis Process Management), as Celonis has their own BPM tool. I recently procured CPM.
For the analysis part, I would rate Celonis four out of five because it generates a detailed Excel report when I enter the activity-wise cost, time, and value. It provides a complete overview of the per event cost and the total cost, allowing me to simulate processes. When I streamline a process, I work on multiple scenarios such as reducing time and cost while modeling multiple charts. It shows how much time I've reduced and how much value I've saved.
We didn't make a deal with them due to the cybersecurity issues. For the India market, I would not recommend Celonis, but for markets outside India, I would recommend it.
Overall, I am satisfied with Celonis; it's just unfortunately not compatible with the policies of India. I would rate Celonis eight out of ten.
Colonis - Great help for Process Optimization
What do you like best about the product?
We gained the maximum control of our system through Celonis. It helped us a great way to deal with the internal process optimization.
What do you dislike about the product?
Sometimes system can lag due to the server issues.
What problems is the product solving and how is that benefiting you?
Celonis is optimizing our overall processes everyday by providing us AI powered solutions. Before Celonis, we had to do all the processes manually.
A Powerful Process Management Tool
What do you like best about the product?
Celonis really helped with our business modelling specially with the Onboarding process. It also helped us a lot with our organizational structure development.
What do you dislike about the product?
Customer support might be difficult to reach sometimes as they handle lots of customers at the same time.
What problems is the product solving and how is that benefiting you?
We were struggling with the organizational structure and the onboarding process. But with Celonis, we were able to solve these issues very smoothly.
Powerful insights & process clarity
What do you like best about the product?
Celonis provides powerful insights through process mining, enabling smarter, faster decisions. Its user-friendly interface and automation capabilities drive real business value and continuous improvement.
What do you dislike about the product?
The platform has a learning curve for beginners, but once mastered, it becomes incredibly intuitive and impactful.
What problems is the product solving and how is that benefiting you?
Celonis helps identify inefficiencies and bottlenecks in our processes, allowing us to optimize operations, reduce costs, and improve performance. The real-time insights and automation drive smarter decisions and measurable business impact.
A brief review of celonis
What do you like best about the product?
its execution management it positions itself a a alternative for the likes of Execution Management System, This helps businesses see the wrongs in the system . But it gives step by step solutions to the said problems
What do you dislike about the product?
The process of integrating it to pre-existing programs with in the business and complexity it gives to first time users of the system.
What problems is the product solving and how is that benefiting you?
the visualization of ideas , that celonis helps with the recommendation and its automation to fast track the process of making that idea real
Visualize and optimize processes effectively, but version control and deployment need improvements
What is our primary use case?
I use
Celonis for process analysis. It helps me visualize processes through algorithms, identify variations, and analyze throughput times between activities. Once I identify the processes and variations,
Celonis assists me in optimizing processes, reducing throughput times, and identifying automation opportunities. Celonis also offers built-in apps for shifting from legacy applications to Celonis for daily operations, including financial operations.
What is most valuable?
I find Celonis valuable for process visualization and analysis. It allows me to create various analyses and views, providing a clear picture of current processes. This enables me to identify improvement areas and process optimization opportunities. Celonis is also beneficial for its built-in apps that streamline tasks from legacy applications, facilitating daily operations and improving efficiency.
What needs improvement?
From a development perspective, I think there could be improvements in version control and deployment. Changes in Celonis are packaged as assets, and when I publish an asset, it applies to the entire package, which makes tracing history difficult. I believe enhancements in this area would be beneficial.
For how long have I used the solution?
I have been using Celonis for more than one and a half years now.
What was my experience with deployment of the solution?
I find that deployment depends on the complexity of the client's processes. With straightforward processes, implementation is relatively easier, but it becomes complex with complicated client processes.
How are customer service and support?
I find customer service to be responsive and they usually address issues promptly. However, they aren't always able to solve problems, which can be a limitation for me.
How would you rate customer service and support?
How was the initial setup?
For me, the full implementation process in Celonis can take around three to four weeks, depending on the complexity of the targeted process.
What about the implementation team?
From the development side, I find that one or two resources can manage simple implementations. For more complex implementations taking three to four weeks, one resource is typically sufficient.
What's my experience with pricing, setup cost, and licensing?
Based on client feedback, I have heard that the pricing for Celonis is considered high. However, as a developer, I am not directly involved in the pricing aspect.
What other advice do I have?
My overall rating for Celonis is six to seven out of ten, considering the areas of improvement, complexity, and high pricing. However, I would definitely recommend Celonis to others since it is the market leader in process mining.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Made making decisions simple for business
What do you like best about the product?
I like how Celonis takes complex, hidden processes and turns them into a clear visual map to show where inefficiencies lie and helps solve them through automation and smart recommendations. I like how it integrates with Salesforce and other systems.
What do you dislike about the product?
A bit hard to learn at first for users without a data background, some might feel overwhelmed without training.
What problems is the product solving and how is that benefiting you?
It is helping me make better decisions faster and reduce delays and get more work done with less effort, celonis helps solve the problem of not knowing where business are slow or inefficient and it shows exactly where time and resource are being wasted.
Powerful Process Mining Tool That Drives Real Business Value
What do you like best about the product?
It helps uncover inefficiencies, bottlenecks, and compliance issues through real-time analytic. Also celonis is offers exceptional visibility into business processes by mapping them based on actual data from enterprise systems like SAP, Salesforce, etc.
What do you dislike about the product?
While powerful, Celonis can be complex for new users without a background in data analysis or process mining.
What problems is the product solving and how is that benefiting you?
Celonis is helping us tackle inefficiencies in our business processes by providing complete transparency into how workflows actually operate across departments. Before Celonis, it was difficult to identify where delays, rework, or compliance issues were happening. With its real-time process mining and root-cause analysis, we can now pinpoint bottlenecks and take corrective action quickly.
Great Customer Support!
What do you like best about the product?
I really appreciate how proactive the support team is. They don't just sit back and wait for us to contact them, instead they come to us with suggestions and best practices that have genuinely helped us optimize how we use the platform.
What do you dislike about the product?
No downsides or dislikes at all with the celonis.
What problems is the product solving and how is that benefiting you?
Optimizing our processes with Celonis has directly led to significant cost savings for us.
