Sold by: FICO
Deployed on AWS
AI-enabled, enterprise-wide decisioning for customer communications across mobile apps, digital messaging apps such as WhatsApp, SMS/RCS, phone, self-service portals, and more for originations, fraud, customer management, and collections use cases.
Overview
Engage with customers 24/7 and meet them in the channel of their choice to provide an enjoyable and secure way to converse. Supercharge your CRM and deepen customer relationships while delivering on digital transformation initiatives by facilitating integrated, automated, streamlined, and cohesive customer experiences. Build customized communication strategies that factor in real-time data, client preferences, regulatory requirements, market conditions, and consumer behavior with the integration of rules-based logic, multi-step workflows, and predictive models and machine learning.
Fraud - Enhance fraud prevention for consumers and businesses by identifying and stopping criminal activity sooner. With an automated, low-friction, self-service way of checking suspicious transactions with customers, you decrease the number of fraudulent transactions and losses per case and shorten time to resolution while offering a superior customer experience and protecting their security.
Collections - Empower your customers to self-serve when it comes to debt collection. They want to be given convenient, discreet, self-service payment options to resolve past due accounts, speak to an agent when they choose, and have a sense of control over the process. Leading companies are using AI-powered omni-channel engagement capabilities to meet these expectations to collect more debt and automate payments at a fraction of the cost of using human agents while elevating the customer experience.
Customer Engagement - Put omni-channel communications at the heart of digital customer relationships across the entire customer lifecycle. Businesses are looking to balance operational efficiencies with providing customers with personalized services. They need a way to conduct individual dialogues at scale without adding contact center FTE. To accomplish this, they need intelligent omni-channel communications to personalize customer experiences, at scale.
Highlights
- For mission-critical customer communications, orchestrate timed sequences of outreach across multiple channels, increasing the likelihood of reaching the consumer the right way. Data and outcomes from each action automatically and intelligently influence subsequent future actions.
- Deliver seamless, orchestrated cross-channel experiences. Engage customers on their preferred communication channel, maintain context if they switch channels, resume after interruptions, and bring together disparate systems to enable natural, personalized conversations.
- Automate the right type of interactions to empower customer self-service and prevent awkward experiences - such as late payment reminders. Reduce costs by offloading simple, repetitive inquiries and allowing contact center staff to focus on complex interactions or ones that require a personal touch.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
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Pricing
Custom pricing options
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Please contact us at our Product Support Email: support@fico.com or visit our Support website: support.fico.com. Our SaaS Services Policy can be found at
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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