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    FICO® Platform - Omni-Channel Engagement Capability (Private Offer Only)

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    Sold by: FICO 
    Deployed on AWS
    AI-enabled, enterprise-wide decisioning for customer communications across mobile apps, digital messaging apps such as WhatsApp, SMS/RCS, phone, self-service portals, and more for originations, fraud, customer management, and collections use cases.

    Overview

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    Engage with customers 24/7 and meet them in the channel of their choice to provide an enjoyable and secure way to converse. Supercharge your CRM and deepen customer relationships while delivering on digital transformation initiatives by facilitating integrated, automated, streamlined, and cohesive customer experiences. Build customized communication strategies that factor in real-time data, client preferences, regulatory requirements, market conditions, and consumer behavior with the integration of rules-based logic, multi-step workflows, and predictive models and machine learning.

    Fraud - Enhance fraud prevention for consumers and businesses by identifying and stopping criminal activity sooner. With an automated, low-friction, self-service way of checking suspicious transactions with customers, you decrease the number of fraudulent transactions and losses per case and shorten time to resolution while offering a superior customer experience and protecting their security.

    Collections - Empower your customers to self-serve when it comes to debt collection. They want to be given convenient, discreet, self-service payment options to resolve past due accounts, speak to an agent when they choose, and have a sense of control over the process. Leading companies are using AI-powered omni-channel engagement capabilities to meet these expectations to collect more debt and automate payments at a fraction of the cost of using human agents while elevating the customer experience.

    Customer Engagement - Put omni-channel communications at the heart of digital customer relationships across the entire customer lifecycle. Businesses are looking to balance operational efficiencies with providing customers with personalized services. They need a way to conduct individual dialogues at scale without adding contact center FTE. To accomplish this, they need intelligent omni-channel communications to personalize customer experiences, at scale.

    Highlights

    • For mission-critical customer communications, orchestrate timed sequences of outreach across multiple channels, increasing the likelihood of reaching the consumer the right way. Data and outcomes from each action automatically and intelligently influence subsequent future actions.
    • Deliver seamless, orchestrated cross-channel experiences. Engage customers on their preferred communication channel, maintain context if they switch channels, resume after interruptions, and bring together disparate systems to enable natural, personalized conversations.
    • Automate the right type of interactions to empower customer self-service and prevent awkward experiences - such as late payment reminders. Reduce costs by offloading simple, repetitive inquiries and allowing contact center staff to focus on complex interactions or ones that require a personal touch.

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    Deployed on AWS

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    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.

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    Please contact us at our Product Support Email: support@fico.com  or visit our Support website: support.fico.com. Our SaaS Services Policy can be found at

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