Sold by: FICO
Deployed on AWS
FICO® Platform brings data, analytics, and decisioning together into a single decision intelligence platform, connecting previously siloed experiences into an operating framework that drives value creation across the customer lifecycle.
Overview
FICO Platform puts the customer at the centre of everything, connecting previously siloed experiences into a decision intelligence platform that drives value creation across the entire customer lifecycle. Dynamic customer profiles, AI-powered insights, and an outcome-driven feedback loop across all portfolios, products, and channels drive instant, seamless experiences and holistic, always-on protection for your customers, all with the safety and trust that regulated industries demand.
FICO® Platform connects dynamic profiling directly to millisecond decision-making at enterprise scale. And unlike platforms that lack deep customer context, our decision intelligence platform anchors every decision in an always-on customer 360 that unifies growth, risk, and customer insights. What makes this truly unique: We track how each decision impacts business results, enabling rapid experimentation, continuous learning, and adaptive strategies all backed by 70+ years of risk analytics expertise with explainable AI you can trust.
FICO® Platform powers some of the world's most complex and regulated enterprises, helping clients accelerate growth with resilience while fostering agility and long-term customer loyalty. Clients have realized significant value, including:
- Seamless customer experiences: Deliver decisions faster and more accurately, cutting processing speeds from hours to minutes.
- Automation that scales: 30% decrease in manual intervention and an 80% increase in automation, leading to higher customer satisfaction and internal efficiency gains.
- Accelerated ROI: 90% reduction in new credit policy production time while cutting IT development expenditures by 20%, streamlining time-to-value and driving down operational costs.
- More accurate decisions: Process over 5 billion customer transactions, leading to a 3000% boost in scoring data that enables better customer understanding and more profitable credit risk decisions.
Highlights
- Dynamic profiles: Always-on customer intelligence that evolves with every interaction. Capture and synthesize every customer interaction into a dynamic customer profile architected for maximum trust and reusability, providing full visibility and context across enterprise silos.
- Trusted decisions: Automated decisions you can trust, explain, and control. Orchestrate seamless, secure customer journeys powered by industry-leading AI and optimization technology and a best-in-class decision intelligence platform that transforms insights into real-time actions.
- Agentic outcomes: Connected outcomes continuously aligned to strategic business intent. Feed every outcome back into the system to create autonomous learning loops that are constantly adapting and self-improving.
Details
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Pricing
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Delivery details
Software as a Service (SaaS)
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Support
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