Sold by: Afiniti
Deployed on AWS
AI-powered personalization for every customer interaction, transforming loyalty and revenue. Proven ROI via precise measurement, serving the world's largest enterprises at scale. To purchase Afiniti products on AWS, please click the Private Offer button.
Overview
Stop leaving revenue on the table with generic customer service interactions. Afiniti's eXperienceAI, deployed on robust and scalable AWS cloud, dynamically determines the optimal connection between customers and agents across voice, chat, and messaging channels. This AI-powered solution drives continuous and demonstrably superior results in operational efficiency, sales conversion rates, and customer loyalty, leading to proven, precisely measurable gains for your business. To purchase Afiniti products on AWS, please click the Private Offer button.
Highlights
- eXperienceAI leverages the Afiniti proprietary AI optimization technology, delivering over $2.2 billion in incremental annual value for enterprises globally - unlocking real-time impact and unmatched performance.
- eXperienceAI is designed to optimize critical business outcomes like average handle time, first call resolution, customer retention, and revenue growth - empowering businesses with AI-driven precision.
- Revolutionizing customer interactions with seamless AWS integration and AI-powered precision, eXperienceAI unlocks effortless value in real-time.
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
OtherLinux Oracle 9.5
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
2000 Agents | Supports 2000 concurrent agents | $99,999,999.00/2000 units |
Dimensions summary
This listing offers one pricing dimension based on agent capacity. You buy support for 2000 concurrent agents under a contract. Pricing is tied to the number of agents your contact center runs at the same time, not to usage volume or per-interaction charges. The single unit reflects a fixed capacity level. As your operations grow, you scale by adjusting the agent count covered by your contract. This gives you predictable, capacity-based pricing aligned to the size of your agent workforce.
Top-of-mind questions for buyers
The unit covers 2000 concurrent agents. This means agents active at the same time, not your total headcount. If you employ more staff than run simultaneously, only those working concurrently count against the 2000 capacity. The product supports both human agents and AI-driven voice and chat agents across your contact center.
No. This dimension prices by concurrent agent capacity, not by usage. You pay for supporting up to 2000 concurrent agents regardless of how many interactions, calls, or chats they handle. There are no per-interaction or per-minute charges tied to this unit. Cost stays fixed as long as you remain within the agent capacity.
This dimension covers up to 2000 concurrent agents. To support more, you adjust the agent count covered by your contract. The platform is built for incremental adoption, letting you scale by channel, queue, and line of business. Contact the vendor to arrange capacity beyond 2000 concurrent agents.
www.afiniti.com
Helpful?
Vendor refund policy
All sales are final.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
.
Additional details
Usage instructions
Access the application via a browser at https://<VM_IP>:32000. Please coordinate with the Afiniti support team to generate and install the required license file as the application will not be functional until this step is completed.
Resources
Vendor resources
Support
Vendor support
Please visit https://afiniti.atlassian.net/helpcenter/ExperienceAI/ for all inquiries about our product
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Our eXperienceAI experts deliver Build, Operate and Transfer services, ensuring successful deployment to unlock maximum ROI in the shortest possible time.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.