Computer by DevRev

Computer, by DevRev, makes your entire company ready for customers and employees to self-serve. Unlike other AIs, Computer doesn't just automate simple requests. It unifies all your data and expertise, so customers and employees get the search, answers, and actions they need. They stay in control. Computer keeps them moving.

Some issues need an instant answer. Some need action. Some need a talented person. Computer answers from your company's live knowledge, acts across your existing systems within your permissions and approvals, and brings in your team when human judgment matters.

Computer works across four core use-cases

Customer self-service: Simple customer questions get instant answers. Requests that need action get handled end to end. Problems that need a talented human are triaged, escalated, and arrive with full context, in your brand and in their language. Customer Agent is built from your support history, with pre-built industry templates and ongoing improvements based on conversation reviews you approve.

IT self-service and service desk automation: Computer skips the ticket and does the work. Automate password resets, software access, and licensing requests in the tools employees already use. Computer checks identity and company policy, provisions access, updates the system of record, and records the change. From ServiceNow tickets to HRIS updates and access in Okta, your IT helpdesk agent takes action, with your IT team in control.

Enterprise search and answers: Computer reasons across your live data and gives you precise answers tailored to the person asking, with cited sources. It shows which specific records and documents it used, so your team can verify the answer rather than analyze a list of links. Source-system permissions are preserved, and every query, answer, and action is logged and audited.

Voice AI: Voice AI is a channel on Computer's Customer Agent, not a separate product to bolt on. It resolves complex issues using live business data and customer history, without a separate knowledge base to build. Consent is automated, calls are logged and summarized, and actions are auditable and reversible, with SOC 2, HIPAA, and GDPR compliance built in.

All usecases are powered by the same foundational technology:

Your real-time data, connected: Computer brings CRM records, tickets, documents, emails, and conversations into one AI-ready source of truth. Its persistent, permission-aware memory preserves business context, so agents don't have to start from scratch with every interaction.

Agent Studio:Build agents that take action, then test, deploy, and optimize with full control. Code: optional. Context: automatic. Describe what you want to build, test against real data, and deploy across channels. Automatic versioning lets you roll back changes, while configurable human approvals keep you in control of consequential actions.

Permission-aware from day one: Computer can only act within each user's permissions. It can't see, share, or do anything they can't. Every action is logged, auditable, and reversible. You set the boundaries for actions such as refunds, account changes, and external communications.

Enterprise-ready from day one: SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, and CCPA compliant. Audit trails, flexible data residency, role-based access control, and enterprise SSO. Permission-aware data access at the object level ensures AI respects your existing security boundaries. Human-in-the-loop controls for sensitive operations. Penetration tested and vulnerability assessed.