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Computer by DevRev
Computer, by DevRev, is an AI teammate that connects your business data, understands context, and takes real action across your systems of record. Unlike AI tools that only search or suggest, Computer resolves issues end-to-end. Up to 85% of customer support tickets handled without human intervention. 60% of IT service desk requests resolved automatically. 6+ hours recovered per sales rep per week. Powered by Computer AirSync (patented bidirectional sync with Salesforce, Zendesk, ServiceNow, Jira, Slack, and dozens more) and Computer Memory (AI-native knowledge graph), Computer unifies CRM records, tickets, product backlogs, documents, emails, and conversations into a single AI-ready source of truth. It takes action: updating records, processing requests, routing work, and syncing changes back to your systems. Build and deploy custom AI agents in minutes with Agent Studio. Enterprise ready: SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, and CCPA compliant.
Reviews (212)
Mohammed H.
Streamlined Ticket Management with Room for Improvement
Reviewed on Aug 14, 2026
Review provided by G2
What do you like best about the product?
I like that DevRev keeps customer support operations organized in one place. Its ticket management and tracking features are particularly useful, allowing me to easily monitor customer concerns. I find these features valuable because they help organize and prioritize customer issues efficiently. I can review ticket details, track the status of each case, follow up on pending issues, and ensure customers are not missed. DevRev provides better ticket tracking, centralized customer information, and easier team coordination. The initial setup was straightforward with a short learning period for the team, making it a useful platform for managing customer support tickets and coordinating with my team.
What do you dislike about the product?
I find that DevRev is generally useful, but I struggle with the search and navigation, which I believe could be improved to make it faster to find specific tickets and customer information. The search could be improved by providing more accurate results, better filters, and faster navigation.
What problems is the product solving and how is that benefiting you?
DevRev helps me efficiently manage customer support tickets, track customer concerns, and review order-related issues. It keeps operations organized, allowing easy monitoring of customer concerns and prioritization. It ensures no customer is missed with its ticket management and tracking features.
Arpitha H.
A Modern CRM That Has Streamlined Our Post-Sales Support!
Reviewed on Aug 07, 2026
Review provided by G2
What do you like best about the product?
What stands out the most is DevRev's modern approach to customer support, seamless collaboration capabilities, and its ability to bring customer conversations, tickets, and service workflows into a single platform.
What do you dislike about the product?
Did not came across such downsides but We look forward to exploring more of its AI-driven capabilities as the platform continues to evolve.
What problems is the product solving and how is that benefiting you?
DevRev has helped us centralize customer tickets, track service requests efficiently, and improve collaboration between our service engineers and support teams. The platform provides excellent visibility into customer issues, enabling faster response times and better SLA management. Its intuitive interface and workflow automation have simplified our day-to-day operations while enhancing the overall customer experience.
Yen T.
Great for Email, but Chat Lag and Email Translation Issues
Reviewed on Jul 09, 2026
Review provided by G2
What do you like best about the product?
It’s good for email, but the chat sometimes lags.
What do you dislike about the product?
The chat is lagging, and the email translation feature isn’t working.
What problems is the product solving and how is that benefiting you?
Good on the link ticket.
Information Technology and Services
Easy UI, Strong Slack/Jira Integrations, and AI Insights That Save Time
Reviewed on Jun 22, 2026
Review provided by G2
What do you like best about the product?
The UI makes it easy for non-technical stakeholders to log and track customer feedback, our support and sales teams use it daily without friction. The integrations with Slack and Jira keep our product team in sync without context-switching. From a pricing/ROI angle, we've reduced the time spent aggregating customer requests by 20%, which freed up our team for actual roadmap work. The AI-powered insights help us spot patterns (like "5 customers complained about X this month"), which is way better than manual note-taking.
What do you dislike about the product?
The onboarding process took longer than expected, we needed dedicated time to map our workflows and customize fields. The AI insights, while helpful, sometimes flag obvious issues rather than providing deeper strategic recommendations. These are some minor frictions, overall it has been good for the team.
What problems is the product solving and how is that benefiting you?
We were losing customer feedback across Slack, email, and support tickets. DevRev centralized everything, making it easier to spot feature requests and pain points. This has directly improved our roadmap prioritization, we're now building what customers actually need instead of guessing.
Information Technology and Services
Amazing Onboarding, Fast CSM Access via Slack, and Smooth Performance
Reviewed on Jun 17, 2026
Review provided by G2
What do you like best about the product?
I like having an option to access our CSM really quick over Slack, we had an amazing onboarding. Also easy to navigate through the platfrom, I've never had any issues with the performance.
What do you dislike about the product?
Sometimes it feels that you have more than you need and a bit of confusing if it's a ticketing system or CRM.
What problems is the product solving and how is that benefiting you?
Our main support ticketing system and customers' communication.
Banking
Efficient Support Tool Slowed by Performance
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
I find DevRev convenient and useful for modifying my casual responses into a professional tone that accurately addresses customer issues. I like the Enhance option, as it's particularly valuable for my role in customer support, where delivering an effective response is crucial. The initial setup was very easy, taking just 2-3 days to understand the process.
What do you dislike about the product?
It's very slow, requires too much RAM to function properly.
What problems is the product solving and how is that benefiting you?
DevRev makes handling customer tickets convenient and helps me modify responses professionally, ensuring accuracy on the Paytm app.
Information Technology and Services
DevRev Unified Support and Dev Workflows, Powered by AI
Reviewed on May 27, 2026
Review provided by G2
What do you like best about the product?
DevRev clearly stands out when combining Customer Support and AI powered assistance. The ability to link customer issues directly to engineering tickets removes the usual back-and-forth between support and dev teams. The AI summarization helps quickly understand repeated issues without manually going through every ticket. It's made our support workflow much faster and more connected to the actual product team.
The UI is very clean for anyone to use, and the support during integration is really good.
The UI is very clean for anyone to use, and the support during integration is really good.
What do you dislike about the product?
To be honest, there is nothing like disliking but a few things can be improved a bit like the page where all the issues are mentioned has a not so clean / easy to use filters section or session timeout can be improved a bit
What problems is the product solving and how is that benefiting you?
Before DevRev, managing customer support was distributed across multiple tools, making it hard to track the full lifecycle of an issue. With DevRev, we can now link customer-reported problems directly to engineering tickets, giving both teams a shared view of every issue. The AI-powered summary has significantly reduced the time spent manually tracking repeated complaints, allowing the support team to focus on resolution rather than chasing people for resolution. Overall, response times have improved and cross-team collaboration feels much more seamless.
Information Technology and Services
DevRev Streamlines Support, Engineering and Product with Smart AI.
Reviewed on May 27, 2026
Review provided by G2
What do you like best about the product?
As a PM, DevRev has removed the constant back and forth between support and engineering. Customer issues link directly to dev tickets, so I'm no longer the middleman translating context between teams. The unified view of customer and engineering updates in one screen is a genuine time saver. The AI summary is the standout feature it surfaces recurring bugs automatically, making prioritization calls much sharper. Performance stays snappy even during high-volume periods. It has made the support to engineering handoff significantly cleaner.
What do you dislike about the product?
Nothing major to report in terms of dislikes, just some minor quality of life tweaks. The filtering UX on the main issues list could be a bit more streamlined, and the session timeout is a little aggressive, having a longer window before getting logged out would be helpful.
What problems is the product solving and how is that benefiting you?
We used to have a real visibility problem with support issues being siloed away from engineering. DevRev fixed that by letting us tie customer feedback directly to the dev backlog, so everyone is finally looking at the same thing. I’m also leaning on the AI summaries to handle the bulk of the manual triage, it surfaces recurring issues automatically so we’re not wasting time digging through tickets to find patterns. It’s made the handoff much more efficient.
Ankit S.
Revolutionized Customer Support with Real-Time Efficiency
Reviewed on May 26, 2026
Review provided by G2
What do you like best about the product?
I use DevRev in the customer support section and it's a game changer for linking support tickets directly to products and ensuring real-time responses to customers. I really appreciate the quick response generation and the variety of editing tools, like changing the language to professional. DevRev is super user-friendly, and my team actually likes using it. I can also create multiple sections for different types of tickets as per my need. The real-time response and AI tools mean I don't waste time digging through old tickets. It's valuable to connect customer feedback to development tasks instantly, making everything faster and way less confusing for everyone involved. DevRev is fast, the response is quick, and it has multiple editing tools.
What do you dislike about the product?
The mobile app feels a bit clunky compared to the desktop version and sometimes hangs. Optimizing the cache would help to read tickets quickly or leave a quick response.
What problems is the product solving and how is that benefiting you?
I use DevRev to link support tickets to products, ensuring real-time responses. It speeds up resolving user queries, connecting feedback to development tasks instantly, and supports efficient communication. DevRev's AI tools and user-friendly design mean less time wasted and a less confusing process.
Noothana R.
Easy, Accurate Report Generation and Downloads
Reviewed on May 22, 2026
Review provided by G2
What do you like best about the product?
Generating and downloading reports are so easy and accurate
What do you dislike about the product?
Sometimes when switching between multiple tickets, it lags.
What problems is the product solving and how is that benefiting you?
As of I have seen DevRev is a good CRM tool with tickets and chats. Easy to handle.