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External reviews

120 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Dan S.

Completing a successful POC

  • January 19, 2025
  • Review provided by G2

What do you like best about the product?
We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, and pleasant to work with. His fluent English and approachable demeanor made communication seamless, and he demonstrated a strong commitment to ensuring the success of our POC. He went above and beyond to address any issues promptly and effectively.
What do you dislike about the product?
Since we’ve only just started using the platform live, my overall impression of the product is still forming. While it’s too early to provide a comprehensive review, I can confidently say that the platform already feels like a big step up compared to our previous experience. I look forward to seeing how it performs in the long term
What problems is the product solving and how is that benefiting you?
- Customer ticketing support system
- Knowledge base to our clients


    Austin T.

Great tool, and great customer Service

  • January 17, 2025
  • Review verified by G2

What do you like best about the product?
Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one place make our workflows smoother than ever. Leadership's ability to jump into a ticket and collaborate with customers in real-time is a standout feature—it’s leaps and bounds ahead of what we experienced with Zendesk, where transferring tickets often caused interruptions.
Special shoutout to the incredible support team, especially “Saint Benny of the tech stack,” who consistently goes above and beyond. Weekly check-ins and availability have made a huge difference for us, and the help with dashboards has been invaluable. This kind of partnership and attention to detail sets DevRev apart.
If you’re looking for a tool that truly enhances your team’s efficiency while providing unparalleled support, I highly recommend DevRev.
What do you dislike about the product?
The only thing I would like to see differently, is an online chat rotation feature over load balancing, but even then we've figured out a way to balance this thanks to our CSM.
What problems is the product solving and how is that benefiting you?
Manager to rep collaboriation, ease of conversations with customers.


    Daniela E.

Easy to use

  • January 15, 2025
  • Review provided by G2

What do you like best about the product?
I like that it is very easy to use and is a friendly tool.
What do you dislike about the product?
Sometimes is too slow and uses a lot of your RAM.
What problems is the product solving and how is that benefiting you?
Tracking of my job


    Human Resources

This system has help me on my job

  • January 15, 2025
  • Review verified by G2

What do you like best about the product?
Easy way to review the tickets, and the support is good
What do you dislike about the product?
Sometimes, it takes longer to upload, and I need to refresh
What problems is the product solving and how is that benefiting you?
I'm able to see my tickets and my team's ticket on one view


    Megha J.

Great tool to manage your sprint operations

  • December 31, 2024
  • Review verified by G2

What do you like best about the product?
DevRev has significantly fine tuned our engineering and customer-centric operations. Managing roadmaps in DevRev is easy, enabling seamless alignment between teams. The custom dashboards help us measure sprint quality and track team efficiency with real-time insights. We can effortlessly track the number of issues worked on for each module or enhancement every quarter, improving visibility and decision-making. With collaborative roadmaps and tailored features, our teams have become more transparent, and productive. I highly recommend DevRev for any organization looking to enhance efficiency, project tracking, and overall team performance.
What do you dislike about the product?
I wouldn't say there are much downsides.Their customer support team is always available on slack whenever I face any issues.
What problems is the product solving and how is that benefiting you?
I use Devrev to track and manage sprint tickets and to map enhancements based on the roadmap view.


    Denis V.

Easy to use and follow!

  • December 30, 2024
  • Review verified by G2

What do you like best about the product?
Ease of use and that its affordable fkr startups!
What do you dislike about the product?
Its not so clear something what they offer etc.
What problems is the product solving and how is that benefiting you?
Custoemr support


    Consulting

The rationale behind the platform is great, but there are some areas of improvements

  • November 15, 2024
  • Review verified by G2

What do you like best about the product?
The use of AI, the suggestions and the fact that it understands the messages
What do you dislike about the product?
some slowness and some glitches, it can be improved
What problems is the product solving and how is that benefiting you?
It conveys the requests to the right team and it can read and understand the message


    Vinod K.

Great customer support team and very good default features

  • November 05, 2024
  • Review verified by G2

What do you like best about the product?
DevRev has very good default features like
- moving a ticket to relevant status based on customer reponse,
-rating the problem description,
-suggesting ways to improve the problem statement like asking the user to add impact, samples, screenshots, videos, etc..
- Integration with Slack is seamless - comments are added to Slack from DevRev and vice versa without a delay
- Easy to manage the email communication with customer - comment in DevRev will be sent to the customer on email chain with the customer.


The customer support team is very active and knowledgeable.
What do you dislike about the product?
UI is a bit clumpsy - too much information.
Unable to add screenshots and brief notes together. The images will be added in the attachments and removed from the description. This makes it difficult to describe the problem as this will not allow someone to create a story based on a series of screenshots.
Some of the fields in devRev take a flow chart kind of values. The UI needs to be improved to allow the user to navigate the flowchart better. Current implementation doesn't allow it.
What problems is the product solving and how is that benefiting you?
DevRev is helping us manage the complaints reported by the customer on Slack, email or DevRev seamlessly.
It alerts whenever there is a SLA breach, customer message, allows to configure status changes whenever customer responds, alerts whenever the tone of the customer is angry, frustrated, etc helping us respond to the customer faster.


    Paul N.

Transformative, Customer-Centric Product That Elevates Team Efficiency

  • October 29, 2024
  • Review verified by G2

What do you like best about the product?
As a leader in Customer Services and Support, I’m thrilled with the customer-centric vision DevRev embodies. The platform is ideal for overseeing support tickets, platform incidents, and customer-driven change requests, all through a streamlined, intuitive interface. It’s easy to navigate and provides the insights leaders need to stay on top of a high volume of critical work items.

Our onboarding experience with DevRev has been exceptional. Their team initially developed the customizations we needed to get up and running quickly, adapting the platform to our requirements. Now, they’re advancing toward a self-service model that empowers my teams to iterate faster and deliver even better experiences to our customers. This evolution is enabling smoother workflows and more agility in meeting customer needs.

The platform has become indispensable in aligning our teams around customer needs. DevRev has also enabled closer collaboration between our support and engineering teams, which has been particularly impactful in managing customer-facing incidents. Its flexibility allows us to adapt as needs evolve. For any leader committed to operational excellence and a customer-first approach, DevRev is a fantastic solution.
What do you dislike about the product?
Some of the platform’s features are still maturing, which can occasionally create workflow limitations. That said, the DevRev team has been highly responsive to feedback, and we’ve seen steady improvements that enhance usability and functionality.
What problems is the product solving and how is that benefiting you?
DevRev is helping us bridge the gap between our support and engineering teams, bringing both closer to the customer. This alignment has been invaluable for managing customer-impacting incidents quickly and effectively. With DevRev, we’re also able to track support tickets, platform incidents, and customer-driven change requests in one unified system, which has streamlined our workflows and improved response times. The platform’s customization options and evolving self-service model empower our teams to iterate faster, delivering a better overall experience to our customers.


    Hari P.

Game changing

  • October 17, 2024
  • Review provided by G2

What do you like best about the product?
I used to struggle to connect my support team, product and engineering team with context. DevRev has made that possible and this has been a game changer in our teams mentality
What do you dislike about the product?
Nothing as of now. I might be biased, by overlooking the issues as it is solving a major problem for me.
What problems is the product solving and how is that benefiting you?
Clarity between support , engineering and product management