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Great tool to manage your sprint operations
What do you like best about the product?
DevRev has significantly fine tuned our engineering and customer-centric operations. Managing roadmaps in DevRev is easy, enabling seamless alignment between teams. The custom dashboards help us measure sprint quality and track team efficiency with real-time insights. We can effortlessly track the number of issues worked on for each module or enhancement every quarter, improving visibility and decision-making. With collaborative roadmaps and tailored features, our teams have become more transparent, and productive. I highly recommend DevRev for any organization looking to enhance efficiency, project tracking, and overall team performance.
What do you dislike about the product?
I wouldn't say there are much downsides.Their customer support team is always available on slack whenever I face any issues.
What problems is the product solving and how is that benefiting you?
I use Devrev to track and manage sprint tickets and to map enhancements based on the roadmap view.
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Easy to use and follow!
What do you like best about the product?
Ease of use and that its affordable fkr startups!
What do you dislike about the product?
Its not so clear something what they offer etc.
What problems is the product solving and how is that benefiting you?
Custoemr support
The rationale behind the platform is great, but there are some areas of improvements
What do you like best about the product?
The use of AI, the suggestions and the fact that it understands the messages
What do you dislike about the product?
some slowness and some glitches, it can be improved
What problems is the product solving and how is that benefiting you?
It conveys the requests to the right team and it can read and understand the message
Great customer support team and very good default features
What do you like best about the product?
DevRev has very good default features like
- moving a ticket to relevant status based on customer reponse,
-rating the problem description,
-suggesting ways to improve the problem statement like asking the user to add impact, samples, screenshots, videos, etc..
- Integration with Slack is seamless - comments are added to Slack from DevRev and vice versa without a delay
- Easy to manage the email communication with customer - comment in DevRev will be sent to the customer on email chain with the customer.
The customer support team is very active and knowledgeable.
- moving a ticket to relevant status based on customer reponse,
-rating the problem description,
-suggesting ways to improve the problem statement like asking the user to add impact, samples, screenshots, videos, etc..
- Integration with Slack is seamless - comments are added to Slack from DevRev and vice versa without a delay
- Easy to manage the email communication with customer - comment in DevRev will be sent to the customer on email chain with the customer.
The customer support team is very active and knowledgeable.
What do you dislike about the product?
UI is a bit clumpsy - too much information.
Unable to add screenshots and brief notes together. The images will be added in the attachments and removed from the description. This makes it difficult to describe the problem as this will not allow someone to create a story based on a series of screenshots.
Some of the fields in devRev take a flow chart kind of values. The UI needs to be improved to allow the user to navigate the flowchart better. Current implementation doesn't allow it.
Unable to add screenshots and brief notes together. The images will be added in the attachments and removed from the description. This makes it difficult to describe the problem as this will not allow someone to create a story based on a series of screenshots.
Some of the fields in devRev take a flow chart kind of values. The UI needs to be improved to allow the user to navigate the flowchart better. Current implementation doesn't allow it.
What problems is the product solving and how is that benefiting you?
DevRev is helping us manage the complaints reported by the customer on Slack, email or DevRev seamlessly.
It alerts whenever there is a SLA breach, customer message, allows to configure status changes whenever customer responds, alerts whenever the tone of the customer is angry, frustrated, etc helping us respond to the customer faster.
It alerts whenever there is a SLA breach, customer message, allows to configure status changes whenever customer responds, alerts whenever the tone of the customer is angry, frustrated, etc helping us respond to the customer faster.
Transformative, Customer-Centric Product That Elevates Team Efficiency
What do you like best about the product?
As a leader in Customer Services and Support, I’m thrilled with the customer-centric vision DevRev embodies. The platform is ideal for overseeing support tickets, platform incidents, and customer-driven change requests, all through a streamlined, intuitive interface. It’s easy to navigate and provides the insights leaders need to stay on top of a high volume of critical work items.
Our onboarding experience with DevRev has been exceptional. Their team initially developed the customizations we needed to get up and running quickly, adapting the platform to our requirements. Now, they’re advancing toward a self-service model that empowers my teams to iterate faster and deliver even better experiences to our customers. This evolution is enabling smoother workflows and more agility in meeting customer needs.
The platform has become indispensable in aligning our teams around customer needs. DevRev has also enabled closer collaboration between our support and engineering teams, which has been particularly impactful in managing customer-facing incidents. Its flexibility allows us to adapt as needs evolve. For any leader committed to operational excellence and a customer-first approach, DevRev is a fantastic solution.
Our onboarding experience with DevRev has been exceptional. Their team initially developed the customizations we needed to get up and running quickly, adapting the platform to our requirements. Now, they’re advancing toward a self-service model that empowers my teams to iterate faster and deliver even better experiences to our customers. This evolution is enabling smoother workflows and more agility in meeting customer needs.
The platform has become indispensable in aligning our teams around customer needs. DevRev has also enabled closer collaboration between our support and engineering teams, which has been particularly impactful in managing customer-facing incidents. Its flexibility allows us to adapt as needs evolve. For any leader committed to operational excellence and a customer-first approach, DevRev is a fantastic solution.
What do you dislike about the product?
Some of the platform’s features are still maturing, which can occasionally create workflow limitations. That said, the DevRev team has been highly responsive to feedback, and we’ve seen steady improvements that enhance usability and functionality.
What problems is the product solving and how is that benefiting you?
DevRev is helping us bridge the gap between our support and engineering teams, bringing both closer to the customer. This alignment has been invaluable for managing customer-impacting incidents quickly and effectively. With DevRev, we’re also able to track support tickets, platform incidents, and customer-driven change requests in one unified system, which has streamlined our workflows and improved response times. The platform’s customization options and evolving self-service model empower our teams to iterate faster, delivering a better overall experience to our customers.
Game changing
What do you like best about the product?
I used to struggle to connect my support team, product and engineering team with context. DevRev has made that possible and this has been a game changer in our teams mentality
What do you dislike about the product?
Nothing as of now. I might be biased, by overlooking the issues as it is solving a major problem for me.
What problems is the product solving and how is that benefiting you?
Clarity between support , engineering and product management
Excellent problem to solve
What do you like best about the product?
Simplicity and ability to not only have data in a single location but also learn from it
What do you dislike about the product?
Integration automation might get complex
What problems is the product solving and how is that benefiting you?
The time it takes to bring customer delight
Unifiers are awesome at DevZrev
What do you like best about the product?
Less=More. Make AIndo everything that's toil
What do you dislike about the product?
Not much.. everything is good so far. Everything is good so far
What problems is the product solving and how is that benefiting you?
Flight recommendations. Hotel recommendations
Fantastic Tool for Developers and Customer-Centric Teams!
What do you like best about the product?
DevRev.ai has streamlined our product development and customer support processes. Its AI-driven insights help us prioritize tasks effectively, while the seamless integration between development and customer feedback ensures that we are always aligned with user needs. The interface is intuitive, making cross-team collaboration effortless. It is a must-have tool for any team looking to stay customer-focused and efficient. We highly recommend it!
What do you dislike about the product?
While it integrates with many tools, setting up certain integrations can be complex and require more technical know-how than expected.
What problems is the product solving and how is that benefiting you?
.
Devrev is a gamechanger
What do you like best about the product?
I love that the team is small and agile enough to respond to product requests in real time. They've been very helpful with any issues that have come up. The interface kind of makes Zendesk look like a dinosaur.
What do you dislike about the product?
The Turing AI chatbot in app needs a little love, although AI summaries of incoming tickets are fantastic.
What problems is the product solving and how is that benefiting you?
It's a one-stop shop for product enhancements, documentation, and customer support. Ultimately this will streamline escalations and product enhancements.
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