DevRev Product-Led Support
DevRevReviews from AWS customer
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A Unified Platform for customer centric development
What do you like best about the product?
Everything is in one place. I can easily track customer issues, see product updates, and keep all teams on the same page.
What do you dislike about the product?
I wish reports and dashboards were easier to customize.
What problems is the product solving and how is that benefiting you?
Earlier, we had to jump between different tools to track customer issues, updates, and project progress. Now, everything is connected, which saves time and makes it easier for me to coordinate between teams.
DevRev keeps our work organized and on track
What do you like best about the product?
I like how DevRev brings product development, customer support, and feedback tracking into one platform. The interface is clean and easy to navigate, and it helps our team collaborate efficiently without switching between multiple tools.
What do you dislike about the product?
Sometimes certain features feel a bit complex at first, and it can take time to learn where everything is. However, once you get used to the platform, it becomes much easier to navigate.
What problems is the product solving and how is that benefiting you?
DevRev helps us connect customer feedback directly to product development, so we can prioritize the right issues and deliver updates faster. It also centralizes support conversations and product tasks in one place, which has improved team collaboration and reduced the time spent switching between different tools.
Great tool for collaboration
What do you like best about the product?
DevRev is an excellent app for organizing and tracking requests while collaborating in real time. It makes assigning teams to tasks easy and efficient. I’ve really enjoyed using it and highly recommend it!
What do you dislike about the product?
Since it’s built with developers in mind, some shortcuts aren’t very intuitive, so it takes extra attention to navigate efficiently.
What problems is the product solving and how is that benefiting you?
DevRev is solving the challenge of organizing and tracking collaborative work in a clear and efficient way. It allows us to centralize requests, assign teams in real time, and monitor progress seamlessly. This has greatly improved coordination, reduced miscommunication, and streamlined our workflow, making our processes faster and more transparent.
Excellent and intuitive platform for handling client’s emails and requests
What do you like best about the product?
It’s easy to use and allows customization for the company I work
What do you dislike about the product?
It’s a heavy platform and there are times when the page crashes, you need a good computer for it to run smoothly
What problems is the product solving and how is that benefiting you?
It allows to use one support email and redirect requests t the right team based on region, country and type of query
Is easy to use and the IA tool works amazing
What do you like best about the product?
I really love the IA tool, is super efficient to find what I need
What do you dislike about the product?
Some tech issues with Vistas, it works, but sometimes it gets frozen
What problems is the product solving and how is that benefiting you?
Tracking of my job
Too many fields and too many options to select from resulting in too many clicks to create a ticket
What do you like best about the product?
There are helpful tools to polish your messages
What do you dislike about the product?
It's not easy to locate issues or tickets using the seach tool
What problems is the product solving and how is that benefiting you?
Easy communication, tracking of tickets and notifications, so you know what you need to action.
Dark Mode Appreciated, Major Improvements Needed
What do you like best about the product?
I really love the dark mode because it doesn't hurt my eyes, especially since I have migraines. It's also easier to find attachments compared to the Service Cloud, making the tech support ticketing process more efficient. I am the only person on my team who prefers DevRev to Service Cloud. I strongly prefer Zendesk over everything else; it is just too expensive.
What do you dislike about the product?
{"The product is not intuitive and lacks an easy setup process. The team in Australia had to handle most of it, indicating a complex onboarding experience.","There are many unspecified problems with the product, suggesting a lack of overall satisfaction with its functionality.","Compared to Zendesk, DevRev is considered much worse, which indicates dissatisfaction with its performance or features.","The pseudo issue tracking system, instead of a direct link to Jira within DevRev is not preferred, requiring me to switch to Jira every time, which highlights poor integration or functionality in this area.","Menu items on the right while looking at a ticket cannot be reordered, which affects usability and workflow efficiency.","The incorrect handling of time zones and regions is critical, especially for enterprise clients, leading to financial costs for the company."} It is impossible to create a complete Jira ticket for our engineers within DevRev, so we have to create a ticket in Jira and then wait 5 minutes until we can link it to the DevRev ticket.
What problems is the product solving and how is that benefiting you?
I find DevRev's dark mode beneficial for my migraines, and it's preferable for finding attachments over Service Cloud.
Great platform!
What do you like best about the product?
It is always reviewed and improved. The new AI search tool is very useful.
What do you dislike about the product?
It can be slow if you have multiple windows open.
What problems is the product solving and how is that benefiting you?
Manage multiple tickets from customers.
devrev for support
What do you like best about the product?
Its easy to organize the information. Like the idea of creating my own labels to distinguish the different information that pertains to my work load.
What do you dislike about the product?
We use the product for our ticketing system. When we receive a response, but the ticket was in a status that was on Hold, it remains in that state instead of Open. Therefore, we will miss when we get a reply.
What problems is the product solving and how is that benefiting you?
the tickets are listed in a concise manner, so they are easy to see and know what status they are currently. I find this most beneficial when dealing with allot of tickets.
Streamlined Collaboration That Drives Growth
What do you like best about the product?
I like that DevRev unifies product, support, and customer-facing teams into a single platform, giving complete visibility into the customer journey. It makes collaboration seamless and ensures that customer feedback directly informs product decisions, which accelerates innovation and drives measurable impact.
What do you dislike about the product?
The platform can feel a bit overwhelming at first because of the breadth of features, which requires some ramp-up time to fully adopt.
What problems is the product solving and how is that benefiting you?
DevRev is solving the disconnect between product, support, and customer teams by centralizing workflows, which helps us respond faster to customer needs and build more impactful produc
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