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DevRev is an awesome product, AI driven, and their team is just brilliant
What do you like best about the product?
We switched to DevRev recently (we used to work with Zendesk) to provide better service, tools, AI engines and overall experience to our clients, in addition to better analytics and AI tools for our Support agents. The integration phase and tools made the switch as easy as it gets, in addition to the DevRev team that planned and worked with us along the way. We are very happy with the move and highly recommend DevRev as a leading Support and CRM wholistic platform
What do you dislike about the product?
Nothing I can actually think of at this point
What problems is the product solving and how is that benefiting you?
1) Self Service to our clients using their AI chat and search widgets
2) Simplifying our agent's work by analysing tickets, summarizing them and advising agents on the optional answers to clients' tickets
2) Simplifying our agent's work by analysing tickets, summarizing them and advising agents on the optional answers to clients' tickets
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Good
What do you like best about the product?
Easy to use very good customer support, overall good experience
What do you dislike about the product?
There is nothing much to say, good experience
What problems is the product solving and how is that benefiting you?
Had troubles with some development, it was sovled
Good to have everything in a single place.
What do you like best about the product?
The system has integrations allowing you to manage internal and external communications. Furthermore, it has integration that allows you to generate remedies, include updates, visibility to other teams and has the necessary confidentiality.
What do you dislike about the product?
I suggest the possibility of having filters that can be customized by me quickly and, on the other hand, having the possibility of sending massive communications and proactive campaigns.
What problems is the product solving and how is that benefiting you?
Communication with all teams internally and have the comunication with the clients at the same time.
Great tool with lots of flexibility for customizing to anyone's needs
What do you like best about the product?
We're very happy with our move from an older + less robust support platform to DevRev. DevRev has way more potential for customization to meet our unique needs, allows us to build snap-ins to automate processes easily, and comes with a lot of AI-powered tooling that will help expedite issue resolution.
The onboarding process was super smooth. We migrated in a very short period of time on a tight deadline, and the DevRev team was incredibly responsive, proactive, and overall great partners. Since onboarding, they've helped us build features that best support our customers and team. Huge shoutout to Kevin at DevRev, who has been so involved and helpful throughout the entire process. I don't know what we would have done without all of his support!!
We started by moving our Support team into DevRev and are now starting to bring in our Product and Engineering teams. Having everyone working in the same tool will make managing future development, product direction, and support outcomes much more straightforward and seamless.
The onboarding process was super smooth. We migrated in a very short period of time on a tight deadline, and the DevRev team was incredibly responsive, proactive, and overall great partners. Since onboarding, they've helped us build features that best support our customers and team. Huge shoutout to Kevin at DevRev, who has been so involved and helpful throughout the entire process. I don't know what we would have done without all of his support!!
We started by moving our Support team into DevRev and are now starting to bring in our Product and Engineering teams. Having everyone working in the same tool will make managing future development, product direction, and support outcomes much more straightforward and seamless.
What do you dislike about the product?
It has taken our team some time to get used to/familiar with the tool. There is a lot going on, which is a huge benefit once you're familiar with it, as DevRev allows you to do so much. My recommendation to mitigate this would be to do a slightly longer migration so teams can get familiar with the tool over time versus all at once.
What problems is the product solving and how is that benefiting you?
We needed a tool that offered a lot more flexibility and customizability than what we were using. We needed to be able to build automation, we wanted to leverage AI to get our customers the answers they need without having to wait for our support team, and we wanted a tool that would eventually bring all of our cross-functional teams together into one place. DevRev offers exactly that, so it was the perfect tool for us!
Amazing experience
What do you like best about the product?
One place to manage my business operations across product, sales
What do you dislike about the product?
Nothing yet. Super excited about the roadmap.
What problems is the product solving and how is that benefiting you?
Visibility of product building
Easy to integrate different services
What do you like best about the product?
It help to manage workflow easily by decreasing the effort to integrate different services
What do you dislike about the product?
Bit complex to understand at first time.
What problems is the product solving and how is that benefiting you?
To manage user complaints
G2 Review
What do you like best about the product?
The platform is easy to integrate different services and helps manage everything at a single page.
What do you dislike about the product?
The only challenge we faced during the hackathon was to follow along the the documentation. Rest everything was fine
What problems is the product solving and how is that benefiting you?
We were able to build an AI pipeline to help our customers get insights of their business
Good
What do you like best about the product?
Visually pleasent when compared to some other SAAS
What do you dislike about the product?
Technical documentation and debugging steps can be improved.
What problems is the product solving and how is that benefiting you?
I don't currently use it for my business.
Interesting product for PMO and development team
What do you like best about the product?
End to end project Mgt and development Mgt
What do you dislike about the product?
Nothing at the moment. Overall looks good product
What problems is the product solving and how is that benefiting you?
Mainly development and project Mgt
Flexible CRM Platform
What do you like best about the product?
The flexibility of DevRev adapting to the customer needs is the best thing I liked.
One of the best modern CRM platforms I have come across till date.
One of the best modern CRM platforms I have come across till date.
What do you dislike about the product?
Well, if you dislike something , you can tell the the DevRev team, and they will surely work on making it better for you.
Havent disliked anything about them yet.
Havent disliked anything about them yet.
What problems is the product solving and how is that benefiting you?
DevRev can solve the problem of enhancing customer experience for me.
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