Computer by DevRev

What do you like best about the product?

I find DevRev convenient and useful for modifying my casual responses into a professional tone that accurately addresses customer issues. I like the Enhance option, as it's particularly valuable for my role in customer support, where delivering an effective response is crucial. The initial setup was very easy, taking just 2-3 days to understand the process.

What do you dislike about the product?

It's very slow, requires too much RAM to function properly.

What problems is the product solving and how is that benefiting you?

DevRev makes handling customer tickets convenient and helps me modify responses professionally, ensuring accuracy on the Paytm app.

What do you like best about the product?

DevRev clearly stands out when combining Customer Support and AI powered assistance. The ability to link customer issues directly to engineering tickets removes the usual back-and-forth between support and dev teams. The AI summarization helps quickly understand repeated issues without manually going through every ticket. It's made our support workflow much faster and more connected to the actual product team.

The UI is very clean for anyone to use, and the support during integration is really good.

What do you dislike about the product?

To be honest, there is nothing like disliking but a few things can be improved a bit like the page where all the issues are mentioned has a not so clean / easy to use filters section or session timeout can be improved a bit

What problems is the product solving and how is that benefiting you?

Before DevRev, managing customer support was distributed across multiple tools, making it hard to track the full lifecycle of an issue. With DevRev, we can now link customer-reported problems directly to engineering tickets, giving both teams a shared view of every issue. The AI-powered summary has significantly reduced the time spent manually tracking repeated complaints, allowing the support team to focus on resolution rather than chasing people for resolution. Overall, response times have improved and cross-team collaboration feels much more seamless.

What do you like best about the product?

I use DevRev in the customer support section and it's a game changer for linking support tickets directly to products and ensuring real-time responses to customers. I really appreciate the quick response generation and the variety of editing tools, like changing the language to professional. DevRev is super user-friendly, and my team actually likes using it. I can also create multiple sections for different types of tickets as per my need. The real-time response and AI tools mean I don't waste time digging through old tickets. It's valuable to connect customer feedback to development tasks instantly, making everything faster and way less confusing for everyone involved. DevRev is fast, the response is quick, and it has multiple editing tools.

What do you dislike about the product?

The mobile app feels a bit clunky compared to the desktop version and sometimes hangs. Optimizing the cache would help to read tickets quickly or leave a quick response.

What problems is the product solving and how is that benefiting you?

I use DevRev to link support tickets to products, ensuring real-time responses. It speeds up resolving user queries, connecting feedback to development tasks instantly, and supports efficient communication. DevRev's AI tools and user-friendly design mean less time wasted and a less confusing process.

What do you like best about the product?

Generating and downloading reports are so easy and accurate

What do you dislike about the product?

Sometimes when switching between multiple tickets, it lags.

What problems is the product solving and how is that benefiting you?

As of I have seen DevRev is a good CRM tool with tickets and chats. Easy to handle.

What do you like best about the product?

Many function to use can help me to assist client effectively

What do you dislike about the product?

Sometime system a bit lacking when long tine us without offline, status of online will change to offline auto.

What problems is the product solving and how is that benefiting you?

The system have AI for fast search and answer.

What do you like best about the product?

The Tool is very Slow as every 10 to 15 Minutes It will Log OUT as I do Not see Much changes

What do you dislike about the product?

The TOOl is slow and The every 10 to 15 minutes THE devrev will LOG out and after Getting the new Update It been too slow

What problems is the product solving and how is that benefiting you?

I do Not see Much impreovement in Devrev

What do you like best about the product?

What I value most about DevRev is how deeply AI is embedded into the platform and integrated directly into the workflows I rely on every day. For instance, rather than manually searching through SOP documents or internal knowledge bases, I can use the built-in AI assistant inside tickets or conversations to quickly pull up process guidance or troubleshooting steps. This has significantly reduced the time I spend switching between tools or digging through documentation.

One feature I use often is the AI-powered contextual suggestions within support tickets. When I’m handling client queries, the system automatically surfaces relevant past cases, knowledge articles, or recommended responses based on the issue at hand. This not only speeds up my resolution time, but also helps ensure consistency in how I handle similar cases, which is critical in a client-facing role.

Another improvement to my workflow is how DevRev consolidates customer conversations, ticket tracking, and internal notes into a single interface. Instead of juggling multiple platforms, I can manage everything in one place, and the AI can summarize long conversation threads or help generate quick responses. As a result, it’s much easier to stay on top of multiple tickets without feeling overwhelmed.

An unexpected benefit I’ve noticed is that the AI acts almost like a real-time learning assistant. When I’m unsure about a less common process or an edge case, I can ask directly within the system and get immediate, relevant guidance. Over time, this has helped me build confidence and reduce my dependency on teammates for routine clarifications, allowing me to work more independently.

Overall, DevRev has improved my productivity by automating repetitive tasks, reducing context switching, and providing intelligent, in-the-moment support. These capabilities have not only saved me time, but also helped me maintain a higher standard of accuracy and responsiveness in my day-to-day work.

What do you dislike about the product?

One thing I find challenging about DevRev is that it can feel a bit complex to navigate at times. For instance, when I want to view a client’s previous conversations, I often have to click through multiple steps or sections to find the right thread, which can be time-consuming.

If conversation history were easier to access and the overall navigation were simplified, the platform would feel more user-friendly and efficient for everyday, day-to-day tasks.

What problems is the product solving and how is that benefiting you?

This benefits me by making my work more efficient and better organized. I’m able to track client interactions, understand their concerns more clearly, and collaborate with other teams more easily. On top of that, the built-in AI support helps me quickly find the right information or SOPs when I’m unsure, which saves time and improves the accuracy of my responses.

Overall, it helps me provide faster, more informed, and more consistent support to clients.

What do you like best about the product?

For me, it’s easier to manage email tickets and escalations with the relevant team. It’s also easy to access and quickly find the main parent ticket, which makes the process more efficient.

What do you dislike about the product?

Message (chat) and mail tickets are not shown in the same view. Chat notifications are slightly slow, so we can’t always handle them in time to meet the SLA.

What problems is the product solving and how is that benefiting you?

On the message (chat) screen, it doesn’t bounce all the time anymore. It’s not annoying now, and it helps me stay more focused on my work instead of constantly scrolling.

What do you like best about the product?

On DevRev, there is a computer feature for searching information directly

What do you dislike about the product?

Sometimes, it’s quite laggy. We also cannot open more than one tab because one of them might freeze and become unresponsive.

What problems is the product solving and how is that benefiting you?

DevRev helps centralize customer support information and ticket management in one platform. This benefits me by reducing manual work, improving response time, and helping me handle client issues more smoothly.

What do you like best about the product?

Dev Rev have multiple feature and nice to work

What do you dislike about the product?

All is fine and there were nothing anything regarding dislike

What problems is the product solving and how is that benefiting you?

Easier to work