DevRev Product-Led Support
DevRevReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
156 reviews
from
External reviews are not included in the AWS star rating for the product.
A Unified Platform for customer centric development
What do you like best about the product?
Everything is in one place. I can easily track customer issues, see product updates, and keep all teams on the same page.
What do you dislike about the product?
I wish reports and dashboards were easier to customize.
What problems is the product solving and how is that benefiting you?
Earlier, we had to jump between different tools to track customer issues, updates, and project progress. Now, everything is connected, which saves time and makes it easier for me to coordinate between teams.
Great tool for collaboration
What do you like best about the product?
DevRev is an excellent app for organizing and tracking requests while collaborating in real time. It makes assigning teams to tasks easy and efficient. I’ve really enjoyed using it and highly recommend it!
What do you dislike about the product?
Since it’s built with developers in mind, some shortcuts aren’t very intuitive, so it takes extra attention to navigate efficiently.
What problems is the product solving and how is that benefiting you?
DevRev is solving the challenge of organizing and tracking collaborative work in a clear and efficient way. It allows us to centralize requests, assign teams in real time, and monitor progress seamlessly. This has greatly improved coordination, reduced miscommunication, and streamlined our workflow, making our processes faster and more transparent.
Excellent and intuitive platform for handling client’s emails and requests
What do you like best about the product?
It’s easy to use and allows customization for the company I work
What do you dislike about the product?
It’s a heavy platform and there are times when the page crashes, you need a good computer for it to run smoothly
What problems is the product solving and how is that benefiting you?
It allows to use one support email and redirect requests t the right team based on region, country and type of query
Is easy to use and the IA tool works amazing
What do you like best about the product?
I really love the IA tool, is super efficient to find what I need
What do you dislike about the product?
Some tech issues with Vistas, it works, but sometimes it gets frozen
What problems is the product solving and how is that benefiting you?
Tracking of my job
Too many fields and too many options to select from resulting in too many clicks to create a ticket
What do you like best about the product?
There are helpful tools to polish your messages
What do you dislike about the product?
It's not easy to locate issues or tickets using the seach tool
What problems is the product solving and how is that benefiting you?
Easy communication, tracking of tickets and notifications, so you know what you need to action.
Great platform!
What do you like best about the product?
It is always reviewed and improved. The new AI search tool is very useful.
What do you dislike about the product?
It can be slow if you have multiple windows open.
What problems is the product solving and how is that benefiting you?
Manage multiple tickets from customers.
devrev for support
What do you like best about the product?
Its easy to organize the information. Like the idea of creating my own labels to distinguish the different information that pertains to my work load.
What do you dislike about the product?
We use the product for our ticketing system. When we receive a response, but the ticket was in a status that was on Hold, it remains in that state instead of Open. Therefore, we will miss when we get a reply.
What problems is the product solving and how is that benefiting you?
the tickets are listed in a concise manner, so they are easy to see and know what status they are currently. I find this most beneficial when dealing with allot of tickets.
Streamlined Collaboration That Drives Growth
What do you like best about the product?
I like that DevRev unifies product, support, and customer-facing teams into a single platform, giving complete visibility into the customer journey. It makes collaboration seamless and ensures that customer feedback directly informs product decisions, which accelerates innovation and drives measurable impact.
What do you dislike about the product?
The platform can feel a bit overwhelming at first because of the breadth of features, which requires some ramp-up time to fully adopt.
What problems is the product solving and how is that benefiting you?
DevRev is solving the disconnect between product, support, and customer teams by centralizing workflows, which helps us respond faster to customer needs and build more impactful produc
Great Experience!
What do you like best about the product?
-Easy way to collaborate with the team
-Felt like I didn't need training, it was that user friendly
-Felt like I didn't need training, it was that user friendly
What do you dislike about the product?
The email alerts can be excessive, especially if it is something that I do not really need to be updated on.
What problems is the product solving and how is that benefiting you?
Knowing what is going on post sales with my clients I just brought on.
DevRev the all in one platform
What do you like best about the product?
What I like best about DevRev is how seamlessly it connects product, engineering, and customer success into one platform. Instead of juggling multiple tools for issue tracking, customer feedback, and product roadmap alignment, everything lives in a single source of truth. The real-time visibility makes it easy to understand what customers are asking for, how it impacts the roadmap, and how quickly engineering is delivering.
The interface is clean and intuitive, but what stands out most is the customer-first approach baked into the product — it ensures that every decision ties back to actual user value. It saves me countless hours and helps our teams stay aligned without the usual back-and-forth across Slack, Jira, or spreadsheets.
The interface is clean and intuitive, but what stands out most is the customer-first approach baked into the product — it ensures that every decision ties back to actual user value. It saves me countless hours and helps our teams stay aligned without the usual back-and-forth across Slack, Jira, or spreadsheets.
What do you dislike about the product?
What I dislike about DevRev is mostly tied to the fact that it’s still maturing as a product. A few areas where it could improve:
Reporting & analytics – dashboards are helpful but sometimes lack the depth or customization we need for executive-level reporting.
Integrations – while the major ones (Slack, GitHub, etc.) work well, I’d love to see deeper connections with tools like Salesforce, Jira, and other enterprise apps.
Learning curve – because DevRev brings multiple functions (support, product, engineering) into one place, it can take new users a little time to adapt to the workflow.
Mobile experience – works fine for basic tasks, but advanced features are better on desktop.
Scalability quirks – when handling very large data sets or complex use cases, performance can sometimes feel a step behind more mature platforms.
That said, these are growing pains. The product team is super engaged with the community, and many of these gaps are actively being worked on, which gives me confidence.
Reporting & analytics – dashboards are helpful but sometimes lack the depth or customization we need for executive-level reporting.
Integrations – while the major ones (Slack, GitHub, etc.) work well, I’d love to see deeper connections with tools like Salesforce, Jira, and other enterprise apps.
Learning curve – because DevRev brings multiple functions (support, product, engineering) into one place, it can take new users a little time to adapt to the workflow.
Mobile experience – works fine for basic tasks, but advanced features are better on desktop.
Scalability quirks – when handling very large data sets or complex use cases, performance can sometimes feel a step behind more mature platforms.
That said, these are growing pains. The product team is super engaged with the community, and many of these gaps are actively being worked on, which gives me confidence.
What problems is the product solving and how is that benefiting you?
DevRev is solving the disconnect between product, engineering, and customer-facing teams. Before, we were juggling multiple tools (Jira, Slack, spreadsheets, support platforms) and losing context along the way. With DevRev:
- Single source of truth – customer feedback, tickets, product issues, and roadmap priorities are all tied together, so nothing falls through the cracks.
- Faster customer response – support and success teams can see exactly what’s happening on the product side, which makes updates to customers much more transparent and timely.
- Stronger product decisions – every feature request or bug fix is directly linked to real customer conversations, helping us prioritize based on actual impact.
- Reduced tool fatigue – instead of switching between 4–5 apps, we manage most of our workflows within DevRev, saving time and reducing miscommunication.
- Better cross-team alignment – product managers, engineers, and success managers finally share the same context, which speeds up releases and reduces back-and-forth.
The biggest benefit: it keeps our work customer-centric while improving efficiency. We spend less time chasing information and more time delivering value.
- Single source of truth – customer feedback, tickets, product issues, and roadmap priorities are all tied together, so nothing falls through the cracks.
- Faster customer response – support and success teams can see exactly what’s happening on the product side, which makes updates to customers much more transparent and timely.
- Stronger product decisions – every feature request or bug fix is directly linked to real customer conversations, helping us prioritize based on actual impact.
- Reduced tool fatigue – instead of switching between 4–5 apps, we manage most of our workflows within DevRev, saving time and reducing miscommunication.
- Better cross-team alignment – product managers, engineers, and success managers finally share the same context, which speeds up releases and reduces back-and-forth.
The biggest benefit: it keeps our work customer-centric while improving efficiency. We spend less time chasing information and more time delivering value.
showing 1 - 10