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Computer by DevRev
Computer, by DevRev, is an AI teammate that connects your business data, understands context, and takes real action across your systems of record. Unlike AI tools that only search or suggest, Computer resolves issues end-to-end. Up to 85% of customer support tickets handled without human intervention. 60% of IT service desk requests resolved automatically. 6+ hours recovered per sales rep per week. Powered by Computer AirSync (patented bidirectional sync with Salesforce, Zendesk, ServiceNow, Jira, Slack, and dozens more) and Computer Memory (AI-native knowledge graph), Computer unifies CRM records, tickets, product backlogs, documents, emails, and conversations into a single AI-ready source of truth. It takes action: updating records, processing requests, routing work, and syncing changes back to your systems. Build and deploy custom AI agents in minutes with Agent Studio. Enterprise ready: SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, and CCPA compliant.
Reviews (211)
Yen T.
Great for Email, but Chat Lag and Email Translation Issues
Reviewed on Jul 09, 2026
Review provided by G2
What do you like best about the product?
It’s good for email, but the chat sometimes lags.
What do you dislike about the product?
The chat is lagging, and the email translation feature isn’t working.
What problems is the product solving and how is that benefiting you?
Good on the link ticket.
Information Technology and Services
Easy UI, Strong Slack/Jira Integrations, and AI Insights That Save Time
Reviewed on Jun 22, 2026
Review provided by G2
What do you like best about the product?
The UI makes it easy for non-technical stakeholders to log and track customer feedback, our support and sales teams use it daily without friction. The integrations with Slack and Jira keep our product team in sync without context-switching. From a pricing/ROI angle, we've reduced the time spent aggregating customer requests by 20%, which freed up our team for actual roadmap work. The AI-powered insights help us spot patterns (like "5 customers complained about X this month"), which is way better than manual note-taking.
What do you dislike about the product?
The onboarding process took longer than expected, we needed dedicated time to map our workflows and customize fields. The AI insights, while helpful, sometimes flag obvious issues rather than providing deeper strategic recommendations. These are some minor frictions, overall it has been good for the team.
What problems is the product solving and how is that benefiting you?
We were losing customer feedback across Slack, email, and support tickets. DevRev centralized everything, making it easier to spot feature requests and pain points. This has directly improved our roadmap prioritization, we're now building what customers actually need instead of guessing.
Information Technology and Services
Amazing Onboarding, Fast CSM Access via Slack, and Smooth Performance
Reviewed on Jun 17, 2026
Review provided by G2
What do you like best about the product?
I like having an option to access our CSM really quick over Slack, we had an amazing onboarding. Also easy to navigate through the platfrom, I've never had any issues with the performance.
What do you dislike about the product?
Sometimes it feels that you have more than you need and a bit of confusing if it's a ticketing system or CRM.
What problems is the product solving and how is that benefiting you?
Our main support ticketing system and customers' communication.
Information Technology and Services
DevRev Unifies Support and Engineering with Genuinely Useful AI Summaries
Reviewed on Jun 03, 2026
Review provided by G2
What do you like best about the product?
The best thing about DevRev is that it collapses the wall between customer support and engineering. Before DevRev, we were juggling multiple tools, one for tickets, one for product tracking, and another for engineering, and the handoff between them was always where context got lost. DevRev unifies all of that in one place. Customer-reported issues link directly to engineering tickets, so both teams have a shared view of every problem without any manual syncing or status updates over Slack.
The AI capabilities are genuinely useful. The AI summarization on repeat tickets saves significant time; instead of reading through 10 tickets about the same bug, you get an instant summary of what's happening across all of them. It has also reduced the volume of repetitive queries reaching the support team.
The UI is very clean for anyone to use, and the support during integration is really good.
The AI capabilities are genuinely useful. The AI summarization on repeat tickets saves significant time; instead of reading through 10 tickets about the same bug, you get an instant summary of what's happening across all of them. It has also reduced the volume of repetitive queries reaching the support team.
The UI is very clean for anyone to use, and the support during integration is really good.
What do you dislike about the product?
To be honest, there is nothing like disliking, but a few things can be improved a bit, like the page where all the issues are mentioned has a not-so-clean / easy-to-use filters section, and the session timeout can be improved a bit
What problems is the product solving and how is that benefiting you?
Before DevRev, our customer support work was spread across multiple tools, which made it difficult to track an issue through its full lifecycle. With DevRev, we can now connect customer-reported problems directly to engineering tickets, so both teams share the same view of each issue from start to finish. The AI-powered summary has also significantly reduced the time we spend manually tracking recurring complaints, allowing the support team to focus on resolving problems rather than chasing people for updates and resolutions. Overall, our response times have improved, and collaboration across teams feels much more seamless.
Banking
Efficient Support Tool Slowed by Performance
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
I find DevRev convenient and useful for modifying my casual responses into a professional tone that accurately addresses customer issues. I like the Enhance option, as it's particularly valuable for my role in customer support, where delivering an effective response is crucial. The initial setup was very easy, taking just 2-3 days to understand the process.
What do you dislike about the product?
It's very slow, requires too much RAM to function properly.
What problems is the product solving and how is that benefiting you?
DevRev makes handling customer tickets convenient and helps me modify responses professionally, ensuring accuracy on the Paytm app.
Information Technology and Services
DevRev Unified Support and Dev Workflows, Powered by AI
Reviewed on May 27, 2026
Review provided by G2
What do you like best about the product?
DevRev clearly stands out when combining Customer Support and AI powered assistance. The ability to link customer issues directly to engineering tickets removes the usual back-and-forth between support and dev teams. The AI summarization helps quickly understand repeated issues without manually going through every ticket. It's made our support workflow much faster and more connected to the actual product team.
The UI is very clean for anyone to use, and the support during integration is really good.
The UI is very clean for anyone to use, and the support during integration is really good.
What do you dislike about the product?
To be honest, there is nothing like disliking but a few things can be improved a bit like the page where all the issues are mentioned has a not so clean / easy to use filters section or session timeout can be improved a bit
What problems is the product solving and how is that benefiting you?
Before DevRev, managing customer support was distributed across multiple tools, making it hard to track the full lifecycle of an issue. With DevRev, we can now link customer-reported problems directly to engineering tickets, giving both teams a shared view of every issue. The AI-powered summary has significantly reduced the time spent manually tracking repeated complaints, allowing the support team to focus on resolution rather than chasing people for resolution. Overall, response times have improved and cross-team collaboration feels much more seamless.
Information Technology and Services
DevRev Streamlines Support, Engineering and Product with Smart AI.
Reviewed on May 27, 2026
Review provided by G2
What do you like best about the product?
As a PM, DevRev has removed the constant back and forth between support and engineering. Customer issues link directly to dev tickets, so I'm no longer the middleman translating context between teams. The unified view of customer and engineering updates in one screen is a genuine time saver. The AI summary is the standout feature it surfaces recurring bugs automatically, making prioritization calls much sharper. Performance stays snappy even during high-volume periods. It has made the support to engineering handoff significantly cleaner.
What do you dislike about the product?
Nothing major to report in terms of dislikes, just some minor quality of life tweaks. The filtering UX on the main issues list could be a bit more streamlined, and the session timeout is a little aggressive, having a longer window before getting logged out would be helpful.
What problems is the product solving and how is that benefiting you?
We used to have a real visibility problem with support issues being siloed away from engineering. DevRev fixed that by letting us tie customer feedback directly to the dev backlog, so everyone is finally looking at the same thing. I’m also leaning on the AI summaries to handle the bulk of the manual triage, it surfaces recurring issues automatically so we’re not wasting time digging through tickets to find patterns. It’s made the handoff much more efficient.
Ankit S.
Revolutionized Customer Support with Real-Time Efficiency
Reviewed on May 26, 2026
Review provided by G2
What do you like best about the product?
I use DevRev in the customer support section and it's a game changer for linking support tickets directly to products and ensuring real-time responses to customers. I really appreciate the quick response generation and the variety of editing tools, like changing the language to professional. DevRev is super user-friendly, and my team actually likes using it. I can also create multiple sections for different types of tickets as per my need. The real-time response and AI tools mean I don't waste time digging through old tickets. It's valuable to connect customer feedback to development tasks instantly, making everything faster and way less confusing for everyone involved. DevRev is fast, the response is quick, and it has multiple editing tools.
What do you dislike about the product?
The mobile app feels a bit clunky compared to the desktop version and sometimes hangs. Optimizing the cache would help to read tickets quickly or leave a quick response.
What problems is the product solving and how is that benefiting you?
I use DevRev to link support tickets to products, ensuring real-time responses. It speeds up resolving user queries, connecting feedback to development tasks instantly, and supports efficient communication. DevRev's AI tools and user-friendly design mean less time wasted and a less confusing process.
Noothana R.
Easy, Accurate Report Generation and Downloads
Reviewed on May 22, 2026
Review provided by G2
What do you like best about the product?
Generating and downloading reports are so easy and accurate
What do you dislike about the product?
Sometimes when switching between multiple tickets, it lags.
What problems is the product solving and how is that benefiting you?
As of I have seen DevRev is a good CRM tool with tickets and chats. Easy to handle.
Consumer Services
Many Helpful Features for Assisting Clients Effectively
Reviewed on May 22, 2026
Review provided by G2
What do you like best about the product?
Many function to use can help me to assist client effectively
What do you dislike about the product?
Sometime system a bit lacking when long tine us without offline, status of online will change to offline auto.
What problems is the product solving and how is that benefiting you?
The system have AI for fast search and answer.