Sold by: DevRevÂ
Product-Led Support for modern software companies that want to transform their customer support into a growth engine, and that believe in the power of one: one team between support engineers and developers, and one customer success culture across all.
Overview
At DevRev, we believe that efficient growth will be key to survival in this decade. We want to help drive this change, starting with converging customer success and customer support so every department can deliver on growth opportunities.
Powered by AWS, our DevCRM platform puts product and end user at the epicenter, converging data across departments onto a single collaboration and analytics platform arming support engineers with product and user data and helping reduce churn, cut costs by over 50 percent, and grow efficiently.
DevRev Product-Led Support is the first app on the DevCRM platform, converging in-app and modern customer channels with a scalable, customizable support ticketing platform that is tightly integrated with engineering issues.
Core capabilities
- In-app channel, PLuG, for customer engagement
- Unified customer conversations inbox
- Omni-channel support: PLuG, Slack, Email
- Automated convergence across customer conversations, support tickets, and developer issues
- Semantic search, knowledge articles abstraction, and deflection
- AI powered deduplication, ticket clustering, suggested links
- AI powered auto suggestion, auto complete, type ahead
- Bidirectional sync with Jira, Slack, GitHub
- Customizable data model
- Insights & Analytics
- Marketplace integrations and automations
Highlights
- In-App user experiences: The product-led channel, PLuG, to talk to your users; chat, broadcast, and nudge your users to drive adoption and delight.
- Omni-channel inbox & support productivity: A bi-directional, synchronous view into real-time customer conversations across PLuG, Slack, and email. Provide high touch customer support and boost productivity with AI powered search, deflection, deduplication
- Product and customer-centricity: A modern ticket management system that is extensible via APIs and webhooks, and connected to legacy CRMs and software development applications. DevRev data platform provides insights, collaboration, and the first ever product system of record.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
DevRev Unit (1 unit) | $0.01 |
DevRev Parts Manager | $0.01 |
Vendor refund policy
No refunds; Contracts cannot be canceled and exceptions made on a case by case basis.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For support, please email support@devrev.ai or head on over to https://devrev.ai  to interact with our support agents.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
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157 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Utkarsh S.
A Unified Platform for customer centric development
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
Everything is in one place. I can easily track customer issues, see product updates, and keep all teams on the same page.
What do you dislike about the product?
I wish reports and dashboards were easier to customize.
What problems is the product solving and how is that benefiting you?
Earlier, we had to jump between different tools to track customer issues, updates, and project progress. Now, everything is connected, which saves time and makes it easier for me to coordinate between teams.
Angela S.
Great tool for collaboration
Reviewed on Sep 10, 2025
Review provided by G2
What do you like best about the product?
DevRev is an excellent app for organizing and tracking requests while collaborating in real time. It makes assigning teams to tasks easy and efficient. I’ve really enjoyed using it and highly recommend it!
What do you dislike about the product?
Since it’s built with developers in mind, some shortcuts aren’t very intuitive, so it takes extra attention to navigate efficiently.
What problems is the product solving and how is that benefiting you?
DevRev is solving the challenge of organizing and tracking collaborative work in a clear and efficient way. It allows us to centralize requests, assign teams in real time, and monitor progress seamlessly. This has greatly improved coordination, reduced miscommunication, and streamlined our workflow, making our processes faster and more transparent.
Outsourcing/Offshoring
Excellent and intuitive platform for handling client’s emails and requests
Reviewed on Sep 09, 2025
Review provided by G2
What do you like best about the product?
It’s easy to use and allows customization for the company I work
What do you dislike about the product?
It’s a heavy platform and there are times when the page crashes, you need a good computer for it to run smoothly
What problems is the product solving and how is that benefiting you?
It allows to use one support email and redirect requests t the right team based on region, country and type of query
Daniela E.
Is easy to use and the IA tool works amazing
Reviewed on Sep 09, 2025
Review provided by G2
What do you like best about the product?
I really love the IA tool, is super efficient to find what I need
What do you dislike about the product?
Some tech issues with Vistas, it works, but sometimes it gets frozen
What problems is the product solving and how is that benefiting you?
Tracking of my job
Human Resources
Too many fields and too many options to select from resulting in too many clicks to create a ticket
Reviewed on Sep 09, 2025
Review provided by G2
What do you like best about the product?
There are helpful tools to polish your messages
What do you dislike about the product?
It's not easy to locate issues or tickets using the seach tool
What problems is the product solving and how is that benefiting you?
Easy communication, tracking of tickets and notifications, so you know what you need to action.