Sold by: DevRevÂ
Product-Led Support for modern software companies that want to transform their customer support into a growth engine, and that believe in the power of one: one team between support engineers and developers, and one customer success culture across all.
Overview
At DevRev, we believe that efficient growth will be key to survival in this decade. We want to help drive this change, starting with converging customer success and customer support so every department can deliver on growth opportunities.
Powered by AWS, our DevCRM platform puts product and end user at the epicenter, converging data across departments onto a single collaboration and analytics platform arming support engineers with product and user data and helping reduce churn, cut costs by over 50 percent, and grow efficiently.
DevRev Product-Led Support is the first app on the DevCRM platform, converging in-app and modern customer channels with a scalable, customizable support ticketing platform that is tightly integrated with engineering issues.
Core capabilities
- In-app channel, PLuG, for customer engagement
- Unified customer conversations inbox
- Omni-channel support: PLuG, Slack, Email
- Automated convergence across customer conversations, support tickets, and developer issues
- Semantic search, knowledge articles abstraction, and deflection
- AI powered deduplication, ticket clustering, suggested links
- AI powered auto suggestion, auto complete, type ahead
- Bidirectional sync with Jira, Slack, GitHub
- Customizable data model
- Insights & Analytics
- Marketplace integrations and automations
Highlights
- In-App user experiences: The product-led channel, PLuG, to talk to your users; chat, broadcast, and nudge your users to drive adoption and delight.
- Omni-channel inbox & support productivity: A bi-directional, synchronous view into real-time customer conversations across PLuG, Slack, and email. Provide high touch customer support and boost productivity with AI powered search, deflection, deduplication
- Product and customer-centricity: A modern ticket management system that is extensible via APIs and webhooks, and connected to legacy CRMs and software development applications. DevRev data platform provides insights, collaboration, and the first ever product system of record.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
DevRev Unit (1 unit) | $0.01 |
DevRev Parts Manager | $0.01 |
Vendor refund policy
No refunds; Contracts cannot be canceled and exceptions made on a case by case basis.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For support, please email support@devrev.ai or head on over to https://devrev.ai to interact with our support agents.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
|
145 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Rodrigo B.
DevRev’s AI Helped Us Scale Support Without Sacrificing Quality
Reviewed on Sep 02, 2025
Review provided by G2
What do you like best about the product?
The implementation was simple and completed within the expected timeline, which made the onboarding experience smooth and efficient. One of the most valuable aspects has been the AI capabilities — they allowed us to take our Customer Support team to a whole new level, increasing efficiency without sacrificing service quality.
Additionally, the ability to leverage Snap-ins and automated workflows helped us eliminate repetitive manual tasks and streamline several key processes. These features gave us a strong foundation for scalable support operations with tight integration to product and engineering.
Additionally, the ability to leverage Snap-ins and automated workflows helped us eliminate repetitive manual tasks and streamline several key processes. These features gave us a strong foundation for scalable support operations with tight integration to product and engineering.
What do you dislike about the product?
The documentation and onboarding guides could be more user-friendly, especially for those just starting out. Compared to other providers, some of the help resources felt a bit too technical or lacking in step-by-step examples or walkthroughs. That said, this seems like a relatively easy area to improve with a few guided use cases or tutorials.
Fortunately, the DevRev team is always responsive and supportive, which made a big difference during the learning curve.
Fortunately, the DevRev team is always responsive and supportive, which made a big difference during the learning curve.
What problems is the product solving and how is that benefiting you?
The AI functionality and Snap-in automation have enabled us to scale support operations efficiently, reducing manual work and improving our response times, all while maintaining a high level of service quality.
On top of that, the smooth implementation process and the flexibility of workflows allowed us to integrate DevRev into our existing processes without friction. Overall, it’s given us a stronger operational foundation and faster feedback loops between users and the product team.
On top of that, the smooth implementation process and the flexibility of workflows allowed us to integrate DevRev into our existing processes without friction. Overall, it’s given us a stronger operational foundation and faster feedback loops between users and the product team.
Banking
Wonderful tool for organisations with a customer facing application
Reviewed on Aug 29, 2025
Review provided by G2
What do you like best about the product?
DevRev has a clean UI & UX. I love that it shows the crashes, exception details with just a simple click, very user friendly. Apart from that, its main feature are the video recordings which help us, as an organisation to figure out which user or how many users have what kind of experience while using our app (happy session, frustrated session etc)
What do you dislike about the product?
Something that I would appreciate being there in DevRev would be the ability to set some kind of "alerting" on specific metrics... for example if the frustrated sessions on iOS go above a certain value, my team should be alerted so as to make the experience smoother for our customers. Other than that, DevRev is great!
What problems is the product solving and how is that benefiting you?
DevRev helps me gauge the user satisfaction of the users currently using my application and that is so important to me as an organisation as customers are our main stakeholders and our major business is conducted through our application
Roger L.
DevRev is great tool for Support Team
Reviewed on Aug 28, 2025
Review provided by G2
What do you like best about the product?
Best part is the Agent companion that helps you find all the information you need. All answers provided have references attached, so you can quickly verify any information provided. The Agent quickly searches through hundreds of internal documents, public facing documents, and related tickets. Also, props to their customer support team. I've been able to quickly report and address issues I've encountered.
What do you dislike about the product?
DevRev allows you to easily and quickly customize your teams experience. However, this means the initial set up and configuration of workflows takes time .
What problems is the product solving and how is that benefiting you?
It's our one stop tool to manage our customer support tickets and reports.
Aviral G.
Great and futuristic product with right blend of AI and Analytics
Reviewed on Aug 28, 2025
Review provided by G2
What do you like best about the product?
The best thing I like about Devrev is the product. Product is well advanced with new age features. The best features are AI support to agents and advanced analytics tool. Also features like automatic bifurcation of tickets is of great help.
What do you dislike about the product?
The thing I dont like of Devrev is lack of possibility for integration with local tools like WABA service providers, cloud telephony etc. Also there is lack of customisation available such as API integrations with different partners and flexibility of features and plug widget.
What problems is the product solving and how is that benefiting you?
Devrev is helping me automate high volume of support tickets. Only a small portion of tickets reach agents who also get support from Devrev AI help. Agents also get advanced AI analytics support which help in finding the right problem and solving it.
Noam G.
DevRev has transformed my support workflow
Reviewed on Aug 21, 2025
Review provided by G2
What do you like best about the product?
It centralizes everything I need for customer support
API very helpful, I intend on implementing custom solutions in the future
API very helpful, I intend on implementing custom solutions in the future
What do you dislike about the product?
- Cant rearrange fields in Tickets, Issues
- Cant rearrange views in lefthand sidebar
- AI assistant for writing ticket responses most ineffective (grammar setting is okay)
- Main search for content within tickets terrible; ticket search slightly better
- Cant rearrange views in lefthand sidebar
- AI assistant for writing ticket responses most ineffective (grammar setting is okay)
- Main search for content within tickets terrible; ticket search slightly better
What problems is the product solving and how is that benefiting you?
Centralizing and tracking user communication and issue resolution
Collaborating with colleagues
Collaborating with colleagues