
Overview

Product video
At DevRev, we believe that efficient growth will be key to survival in this decade. We want to help drive this change, starting with converging customer success and customer support so every department can deliver on growth opportunities.
Powered by AWS, our DevCRM platform puts product and end user at the epicenter, converging data across departments onto a single collaboration and analytics platform arming support engineers with product and user data and helping reduce churn, cut costs by over 50 percent, and grow efficiently.
DevRev Product-Led Support is the first app on the DevCRM platform, converging in-app and modern customer channels with a scalable, customizable support ticketing platform that is tightly integrated with engineering issues.
Core capabilities
- In-app channel, PLuG, for customer engagement
- Unified customer conversations inbox
- Omni-channel support: PLuG, Slack, Email
- Automated convergence across customer conversations, support tickets, and developer issues
- Semantic search, knowledge articles abstraction, and deflection
- AI powered deduplication, ticket clustering, suggested links
- AI powered auto suggestion, auto complete, type ahead
- Bidirectional sync with Jira, Slack, GitHub
- Customizable data model
- Insights & Analytics
- Marketplace integrations and automations
Highlights
- In-App user experiences: The product-led channel, PLuG, to talk to your users; chat, broadcast, and nudge your users to drive adoption and delight.
- Omni-channel inbox & support productivity: A bi-directional, synchronous view into real-time customer conversations across PLuG, Slack, and email. Provide high touch customer support and boost productivity with AI powered search, deflection, deduplication
- Product and customer-centricity: A modern ticket management system that is extensible via APIs and webhooks, and connected to legacy CRMs and software development applications. DevRev data platform provides insights, collaboration, and the first ever product system of record.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Cost/unit |
---|---|
DevRev Unit (1 unit) | $0.01 |
DevRev Parts Manager | $0.01 |
Vendor refund policy
No refunds; Contracts cannot be canceled and exceptions made on a case by case basis.
How can we make this page better?
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For support, please email support@devrev.ai or head on over to https://devrev.ai to interact with our support agents.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Answered Our Needs & Wants
We love having a person to work with directly and find this customer approach a huge advancement from our old service. We want to be treated like we treat our customers. Direct, timely and with answers and not with prevarications
As an agent, it's easy to use and the views are highly customizable for rapid reviews and typical responses can be a minimum of keystrokes. Set up is a little quirky as we had to learn the DevRev "way" however it wasn't too painful all things considered.
The strength for us is in the reporting and the ability to pull the reports and get consistent, reliable data for our customer reports.
* searchable knowledge base for customers to encourage self-service
* ability to redact sensitive information if placed incorrectly by either customer or agent
* ability to export ticket comments for reporting purposes
They also have a reporting system that is consistent and that I can pull historical data that I couldnt get to before other than viewing as aggregated data.
Integrating the puzzles of SDLC World Together!
With integrated AI and automation, it streamlines workflows and improves visibility across the product lifecycle.
DevRev's Solution: AI-powered ticket triage, assignment, and linking to code or features enables faster resolution.
My inquiry was resolved quickly, and the team followed up to ensure everything was taken care of!
A great product with big potential and amazing people
The product emphasizes complete integration from the customer needs down to the granular developer task. Use of AI in key places makes for a great experience overall.
Furthermore, even though we had issues migrating our data, the amazing customer support team and our CSM at DevRev made sure we got all the cards needed to proceed with the adoption of the platform. They iterated over and over with us to ensure our needs were fulfilled.
Some weird UX choices here and there but they are quickly iterating and listening to feedback actively.
Data import from external platforms can be a bit of a hit or miss, but then again, they actively supported us during this phase.
Documentation for developers seems really good at first glance, until you discover that it's not exactly up to date, it lacks examples and explanation.
Recent DevRev experience
Having different inboxes and being able to filter by so many fields keeps work organized and easy to cover for other colleagues.
Also, the sentiment often does not match the tone of the conversation.
Finally, it should be easier to link tickets, instead of having to use a command. E.g. adding a ticket reference to the field, and being able to click on 'linking the ticket'.