Sold by: DevRev
Deployed on AWS
Computer, by DevRev, is an AI teammate that connects your business data, understands context, and takes real action across your systems of record. Unlike AI tools that only search or suggest, Computer resolves issues end-to-end. Up to 85% of customer support tickets handled without human intervention. 60% of IT service desk requests resolved automatically. 6+ hours recovered per sales rep per week. Powered by Computer AirSync (patented bidirectional sync with Salesforce, Zendesk, ServiceNow, Jira, Slack, and dozens more) and Computer Memory (AI-native knowledge graph), Computer unifies CRM records, tickets, product backlogs, documents, emails, and conversations into a single AI-ready source of truth. It takes action: updating records, processing requests, routing work, and syncing changes back to your systems. Build and deploy custom AI agents in minutes with Agent Studio. Enterprise ready: SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, and CCPA compliant.
4.3
Overview
Computer by DevRev is an enterprise AI platform that connects your business data, reasons with full context, and takes action across your existing systems of record. Unlike generic AI tools that lack business context, Computer operates on a synchronized digital twin of your enterprise - delivering accurate, trustworthy results from day one.
Computer works across five core use cases:
Customer support resolution - Resolves customer inquiries end-to-end across email, chat, Slack, WhatsApp, and more. Handles password resets, subscription changes, and refund processing with built-in guardrails and human-in-the-loop controls. Learns from every human resolution and turns solutions into reusable knowledge. Deploys the same agent across all channels with 24/7 availability and automatic language detection. BILL (FinTech) achieved a 70% AI resolution rate and is on track to save over $6M annually.
Support teams - Helps agents resolve tickets faster by pulling context, checking similar resolutions, and suggesting next steps. Automates triage by analyzing incoming tickets, mapping them to product areas, and auto-assigning type and severity. Proactively scans for negative sentiment and flags at-risk customers. Scores every interaction for tone, grammar, and resolution quality. Phenom (HR Tech) achieved 30% faster mean time to resolution and 29% faster ticket closure.
IT service desk automation - Resolves IT service requests including access provisioning, password resets, software installations, and incident routing. Works alongside ServiceNow, Jira Service Management, and BMC Remedy without requiring replacement. Automates routine L1 and L2 requests. Supports IT, HR, Facilities, and other shared services from a unified platform. Uniphore (Enterprise AI) migrated 16K tickets and 72K comments in approximately 6 hours with Jira and Rocketlane unified in DevRev.
Sales teams - Prepares meeting briefs, generates pipeline summaries, and automates CRM updates. Surfaces account context, open issues, and engagement history to inform deal strategy. Connects support signals to revenue outcomes - flagging at-risk accounts and identifying upsell opportunities.
Operations teams - Tracks progress across projects, teams, and milestones. Identifies risks and blockers before they escalate. Surfaces real-time status updates from connected systems so leaders can act with clarity instead of chasing updates across tools. Pebl (Global Operations) transformed operations workflows, enabling data and work to flow seamlessly across their operational support team.
All five use cases are powered by the same foundational technology:
Computer AirSync is a patented, permission-aware bidirectional sync engine connecting your entire stack - Salesforce, Zendesk, ServiceNow, Google Workspace, Jira, Confluence, Slack, and dozens more. Data stays current, accurate, and accessible from one place.
Computer Memory is an AI-native knowledge graph that organizes every ticket, conversation, and document around your products and customers. It connects issues, resolutions, and outcomes to context that AI can understand, reason with, and act on.
Agent Studio lets you build, test, and deploy AI agents with full observability. Sessions, traces, and built-in evaluations let you measure performance, fix failures, and iterate based on data. No black boxes.
Enterprise-ready from day one: SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, and CCPA compliant. Audit trails, flexible data residency, role-based access control, and enterprise SSO. Permission-aware data access at the object level ensures AI respects your existing security boundaries. Human-in-the-loop controls for sensitive operations. Penetration tested and vulnerability assessed.
Highlights
- Trusted by BILL, Phenom, Uniphore, Bolt, Bajaj Finserv, ICICI Prudential, Velocity Global, and Skedulo across FinTech, HR Tech, Enterprise AI, E-commerce, Insurance, and Financial Services, spanning the Americas, Europe, and Asia-Pacific.
- In benchmarks on the same enterprise query, one AI system used 3.2M tokens and took 9 minutes. Computer solved it in 96 seconds using 157K tokens. The patented knowledge graph pays discovery costs once and amortises them across every user and query.
- Computer works with any AI model (Anthropic, OpenAI, Google, or open-source). Swap, mix, or upgrade models without rebuilding. The patented knowledge graph and AirSync keep your enterprise context intact regardless of which model does the reasoning.
Details
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Deployed on AWS
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Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
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Dimension | Description | Cost/unit |
|---|---|---|
DevRev Unit (1 unit) | DevRev Unit (1 unit) | $0.01 |
DevRev Parts Manager | DevRev Parts Manager | $0.01 |
Support App | Licenses for Support App | $0.01 |
Build App | Licenses for Build App | $0.01 |
Observe App | Licenses for Observe App | $0.01 |
AI Credits | AI Credits | $0.01 |
Computer Pro | Base licenses for Computer Pro | $0.01 |
Computer Max | Base licenses for Computer Max | $0.01 |
Dimensions summary
You buy Computer on a usage basis, combining base licenses with add-ons. Computer Pro and Computer Max are two base license options; Max adds embedded support and custom capabilities. AI Credits fund actual usage, translating spend directly into credits. DevRev Unit and DevRev Parts Manager are separate unit-based charges. Support App, Build App, and Observe App are per-license add-ons that extend the platform for specific teams. You scale by adding base licenses, more credits, and the app licenses your teams need. This lets you pay only for the units and apps you use.
Top-of-mind questions for buyers
AI Credits fund actual usage of the platform. Every dollar you spend converts directly into credits, with no wastage. As your team runs searches, automations, and agent actions, those activities draw down your credit balance. You buy the credits you need based on how much your teams use.
Both are base licenses that meter as units. Computer Max adds capabilities beyond Pro, including an embedded Applied AI team, conversational analytics tuned to your needs, near real-time data sync, and custom connectors. You choose the base license that matches the depth of capability your organization needs.
The base license (Computer Pro or Max) and AI Credits form your core charges. Each app is a separate per-license add-on that bills independently. Support App handles customer support, Build App covers product development, and Observe App tracks user behavior. You add only the app licenses your teams need.
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Support
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For support, please email support@devrev.ai or head on over to https://devrev.ai to interact with our support agents.
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Customer reviews
Mohammed H.
Streamlined Ticket Management with Room for Improvement
Reviewed on Aug 14, 2026
Review provided by G2
What do you like best about the product?
I like that DevRev keeps customer support operations organized in one place. Its ticket management and tracking features are particularly useful, allowing me to easily monitor customer concerns. I find these features valuable because they help organize and prioritize customer issues efficiently. I can review ticket details, track the status of each case, follow up on pending issues, and ensure customers are not missed. DevRev provides better ticket tracking, centralized customer information, and easier team coordination. The initial setup was straightforward with a short learning period for the team, making it a useful platform for managing customer support tickets and coordinating with my team.
What do you dislike about the product?
I find that DevRev is generally useful, but I struggle with the search and navigation, which I believe could be improved to make it faster to find specific tickets and customer information. The search could be improved by providing more accurate results, better filters, and faster navigation.
What problems is the product solving and how is that benefiting you?
DevRev helps me efficiently manage customer support tickets, track customer concerns, and review order-related issues. It keeps operations organized, allowing easy monitoring of customer concerns and prioritization. It ensures no customer is missed with its ticket management and tracking features.
Arpitha H.
A Modern CRM That Has Streamlined Our Post-Sales Support!
Reviewed on Aug 07, 2026
Review provided by G2
What do you like best about the product?
What stands out the most is DevRev's modern approach to customer support, seamless collaboration capabilities, and its ability to bring customer conversations, tickets, and service workflows into a single platform.
What do you dislike about the product?
Did not came across such downsides but We look forward to exploring more of its AI-driven capabilities as the platform continues to evolve.
What problems is the product solving and how is that benefiting you?
DevRev has helped us centralize customer tickets, track service requests efficiently, and improve collaboration between our service engineers and support teams. The platform provides excellent visibility into customer issues, enabling faster response times and better SLA management. Its intuitive interface and workflow automation have simplified our day-to-day operations while enhancing the overall customer experience.
Yen T.
Great for Email, but Chat Lag and Email Translation Issues
Reviewed on Jul 09, 2026
Review provided by G2
What do you like best about the product?
It’s good for email, but the chat sometimes lags.
What do you dislike about the product?
The chat is lagging, and the email translation feature isn’t working.
What problems is the product solving and how is that benefiting you?
Good on the link ticket.
Information Technology and Services
Easy UI, Strong Slack/Jira Integrations, and AI Insights That Save Time
Reviewed on Jun 22, 2026
Review provided by G2
What do you like best about the product?
The UI makes it easy for non-technical stakeholders to log and track customer feedback, our support and sales teams use it daily without friction. The integrations with Slack and Jira keep our product team in sync without context-switching. From a pricing/ROI angle, we've reduced the time spent aggregating customer requests by 20%, which freed up our team for actual roadmap work. The AI-powered insights help us spot patterns (like "5 customers complained about X this month"), which is way better than manual note-taking.
What do you dislike about the product?
The onboarding process took longer than expected, we needed dedicated time to map our workflows and customize fields. The AI insights, while helpful, sometimes flag obvious issues rather than providing deeper strategic recommendations. These are some minor frictions, overall it has been good for the team.
What problems is the product solving and how is that benefiting you?
We were losing customer feedback across Slack, email, and support tickets. DevRev centralized everything, making it easier to spot feature requests and pain points. This has directly improved our roadmap prioritization, we're now building what customers actually need instead of guessing.
Information Technology and Services
Amazing Onboarding, Fast CSM Access via Slack, and Smooth Performance
Reviewed on Jun 17, 2026
Review provided by G2
What do you like best about the product?
I like having an option to access our CSM really quick over Slack, we had an amazing onboarding. Also easy to navigate through the platfrom, I've never had any issues with the performance.
What do you dislike about the product?
Sometimes it feels that you have more than you need and a bit of confusing if it's a ticketing system or CRM.
What problems is the product solving and how is that benefiting you?
Our main support ticketing system and customers' communication.