Amazon Connect - Best Practice & Optimisation Review

Over recent years, thousands of companies have been making the switch to Amazon Connect. But as businesses scale and operations evolve, improvements and revisions of the implemented solution often take a back seat. This can lead to frustrating customer experiences, and platform cost inefficiencies.

What do we do?

Our Best Practice & Optimisation review is a focused consultancy package, offering the opportunity to have an expert provider evaluate the status and health of your Amazon Connect implementation, and supporting services:

• Best practice and well architected review
• Assessment of anticipated CX outcomes vs reality
• Amazon Lex review
• Friction and customer effort assessment
• Platform cost efficiency analysis
• Agent experience review

What do you get?

Once the review has been completed, we will produce a detailed report which can include:

• Summary of implementation and infrastructure
• Recommendations for areas of improvement
• Customer friction report
• Agent experience report
• Recommendations for cost efficiency and reduction
• Suggestions on additional features to incorporate

How do we do it?

This is typically a focused 5-day work package, which, depending on the size of the Amazon Connect solution, is usually delivered over a period of two weeks. This package can be tailored based on your individual needs.

About Acceleraate

Acceleraate is a UK-based boutique SI and Managed Service Provider. We are CX & CCaaS optimisation specialists, driving continuous improvement, inspiring loyalty, and helping our clients to build relationships that last. With over 6 years of hands-on experience designing, implementing, and managing Amazon Connect for some of the UK’s best-known businesses and brands, we enable CX transformation and iteration, whilst delivering ongoing efficiency improvement.