Overview
SmartPCI allows your agents using Amazon Connect Agent Workspace to take card payments over the phone from customers. Agents will not be able to see or hear any card details but are able to see progress from the customer in real-time. Customers will experience an automated journey supporting payment information via key presses (DTMF) or Natural Language Processing (NLP) for fully accessible payments.
Taking payments over SmartPCI means your contact centre does not enter into PCI DSS scope - reducing exposure to risk and saving you time and money. SmartPCI is a PCI DSS Level 1 compliant & certified plugin for Amazon Connect, allowing your agents to take card payments, even in a hybrid working environment.
Highlights
- Leading payment gateways supported including Adyen, WorldPay and Capita Pay360.
- Solution is PCI DSS Level 1 Certified
- SmartPCI handled over 1 million transactions in 2023
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/unit |
|---|---|---|
Number of agents (per month) | Number of agents that took a payment (includes 100 transactions per agent) | $49.95 |
Number of payments (per month) | Number of additional transactions | $0.55 |
Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.