Sold by: SequenceShift
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SequenceShift helps customers accelerate their path to Payment Card Industry Data Security Standard (PCI DSS) compliance by providing solutions that outsource the capture of card data. This significantly reduces their PCI DSS exposure and lets them focus on their core business activities.
4.9
Overview
Video
PCI-Compliant Phone Payments for Amazon Connect
Video
Product video
Payline for Amazon Connect removes your contact center environment from PCI-DSS scope and enables you to provide the best customer experience when taking payments over the phone. The solution helps you effectively manage the risk of accepting credit cards in your contact center. With our innovative approach and AWS native integrations, we are the next generation of PCI DSS phone payment solutions for Amazon Connect customers.
Payline lets your agents maintain voice communication with the customer while capturing credit card information. Agents remain in full control of the payment process without being exposed to sensitive data. Fast and easy integration with Amazon Connect. No need to pause call recording or scrub recorded files. Process payments in real-time with direct integration with your CRM. Works with any payment provider, which helps you avoid vendor lock-in and does not disrupt your reconciliation processes.
Payline seamlessly integrates into Amazon Connect's Unified Agent Workspace. Onboard our PCI-compliant payment solution effortlessly, utilizing Amazon Connect's new third-party application integration.
For custom pricing, EULA, or a private contract, please contact aws-marketplace@sequenceshift.com for a private offer.
FREE TRIAL: You won't be charged until you're set up and start processing card data with an external payment provider. SequenceShift provides an internal payment gateway that you can use for testing and proof of concept.
Highlights
- PCI Compliant Agent-Assisted Payments For Amazon Connect
- No upfront charges, pay-as-you-go pricing, free proof of concept
- Payment vendor-independent
Details
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Payline Transactions | $0.68 |
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact SequenceShift directly for implementation and on-going support support@sequenceshift.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By SequenceShift
By ConnectPath CX
Top
10
In Contact Center, eCommerce
Top
10
In Masking/Tokenization, Contact Center, eCommerce
Top
10
In Contact Center, eCommerce
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
PCI DSS Compliance
Removes contact center environment from PCI-DSS scope by outsourcing card data capture, reducing PCI DSS exposure.
Amazon Connect Integration
Seamlessly integrates into Amazon Connect's Unified Agent Workspace with native third-party application integration capabilities.
Real-time Payment Processing
Processes payments in real-time with direct integration to customer relationship management systems.
Payment Provider Flexibility
Works with any payment provider without vendor lock-in and maintains compatibility with existing reconciliation processes.
Agent-Assisted Payment Handling
Enables agents to maintain voice communication with customers while capturing credit card information without direct exposure to sensitive data.
Payment Input Methods
Supports multiple payment capture methods including DTMF keypad entry, AI-powered speech recognition for spoken digits, and secure digital links for card or digital wallet payments.
PCI DSS Compliance
Fully PCI DSS Level 1 certified with patented secure technology that masks payment details and prevents sensitive information from entering the contact center environment.
Omnichannel Payment Processing
Enables payment acceptance across voice, chat, and digital wallet channels with seamless integrations to telephony and payment service providers.
Cloud Infrastructure
Cloud-native architecture deployed entirely on Amazon Web Services providing global scalability and distributed payment processing capabilities.
Real-time Payment Visibility
Provides agents with real-time visibility into payment transaction progress and status to support first-call resolution.
Omnichannel Communication Support
Email, SMS/text, agent-to-agent chat, and voice call routing capabilities integrated with Amazon Connect
Third-Party System Integration
Bi-directional synchronization with Microsoft Teams for user presence and contact synchronization, integration with Microsoft Dynamics for record creation and updates, and Chime SDK integration for video calls
Contact Center Management Features
Holiday schedules, ad-hoc queue closure with custom prompts, disposition codes, call recording retrieval and playback, and agent collaboration tools
Video Call Capabilities
Browser-based video call functionality allowing agents to initiate customer video calls via outbound SMS, email, or voice with shareable links
Cloud-Based Deployment
No installation required, cloud-native solution accessible via Amazon login credentials with regular feature updates
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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Standard contract
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Customer reviews
reviewer2799657
Automated payments have increased donor updates and support ongoing donations outside business hours
Reviewed on Jan 27, 2026
Review from a verified AWS customer
What is our primary use case?
Our organization uses the Secure Payments IVR to allow donors to update their payment information within a fully automated system so that they do not need to call during business hours and wait for an agent.
How has it helped my organization?
The Secure Payments IVR enables our organization to collect updated payment information for important situations, such as when credit cards are due to expire, even outside of call center hours and without available agents. To my knowledge, this has greatly improved the number of donors who successfully update their payment information so that their donations will continue after expiration dates have been reached.
What is most valuable?
The Secure Payments IVR is most valuable in allowing our IVR system to collect payment information without any need for an agent. This reduces cost and improves the availability and ease of using our call center for donors.
What needs improvement?
There are no obvious features that need to be added or improved that I can think of.
For how long have I used the solution?
I believe we have used this product for about 2 years, but probably about 6 years or longer for the SequenceShift Payline .
Which solution did I use previously and why did I switch?
Not that I am aware of.
What's my experience with pricing, setup cost, and licensing?
To my knowledge, pricing has been fair for our organization. The pay-as-you-go system is appropriate for our organization.
Which other solutions did I evaluate?
No.
Robert Hollingworth
Phone payments have replaced card machines and now process remote transactions securely
Reviewed on Jan 26, 2026
Review from a verified AWS customer
What is our primary use case?
I use the solution to process payments via the telephone.
How has it helped my organization?
Rather than using handheld card machines, which rely on the customer being present, this application allows our business to securely process payments via a phone call when the customer is away from our physical location.
This has significantly improved payment speeds and flexibility for the customer.
What is most valuable?
The most valuable features are the ease of installation and support.
The interface for managing the payment process is intuitive and easy to use.
What needs improvement?
There is room for improvement in reporting built into the management portion showing logs of payments.
For how long have I used the solution?
I have been using the solution for two years.
Which solution did I use previously and why did I switch?
Previously, we used handheld card machines.
We moved away from these as they required either the customer being present at one of our sites or reading card details over the phone to a person, risking input errors.
What's my experience with pricing, setup cost, and licensing?
The per transaction pricing is transparent.
Which other solutions did I evaluate?
Other options we considered were web-based.
There was nothing comparable that was phone-based.
What other advice do I have?
There was excellent support during implementation and roll out.
It's a simple product that our call handling agents love.
Stefan Istel-Slooten (Elsevier)
Easy to use and reliable!
Reviewed on Nov 21, 2024
Review from a verified AWS customer
Payshield is an easy to use system - our agents typically need just a 30min introduction before they are ready to test and use it themselves. It works flawlessly and ensures we meet our privacy obligations. For an extra star I think the product could work on it's UX design to make it even easier for the agents.
Happy customer
Seamless transition and improved customer experience
Reviewed on Nov 12, 2024
Review from a verified AWS customer
After our existing solution was sunset with little notice, we needed an urgent replacement and learnt of Sequence Shift. Whilst apprehensive at first as to the simplicity and ease of implementation the solution. We found the SS team to be very knowledgeable with their product, and very helpful and flexible with supporting us through design, configure and test phases. This gave us the confidence to proceed to implementation and subsequent go live was very simple and straightforward with the entire project running for a little over a month. The production go live was simple and painless with no issues nor loss of service. We now have a much improved solution that provides a better experience to our customers, call centre operators and our technical team. Highly recommended.
Anonymous
Easy credit card integration
Reviewed on Oct 28, 2024
Review from a verified AWS customer
We've been using SequenceShift for over three and a half years to manage PCI compliance for our Amazon Connect call system, and we couldn't be happier with the solution. It's incredibly user-friendly and the pricing is very reasonable. We previously had a provider that charged us a hefty monthly surcharge based on the number of policies we processed, regardless of how many actually involved payments. SequenceShift's pay-as-you-go model is a huge advantage, allowing us to optimize costs based on our actual usage.
Beyond cost-effectiveness, SequenceShift's support team has been outstanding. They are always quick to respond and resolve any issues that arise. We've also been impressed with how easily SequenceShift integrated with our credit card vendor. Plus, the ability to quickly and easily add new fields from the Merchant SOAP API has been a huge plus for us. Overall, we wholeheartedly recommend SequenceShift to any business seeking a reliable and efficient PCI compliance solution for their Amazon Connect system.