Sold by: 2501.ai
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2501 is an AIOps platform that resolves IT operations tickets on its own. Agents pick up tickets from your ITSM, investigate and fix the issue on the target host, then report back in the same ticket. Runs on-prem, in the cloud, or hybrid.
Overview
2501 is an autonomous agent platform for IT operations. You point it at the machines you operate, give it a few rules about how your environment works, and it handles incoming tickets: investigating, fixing, and reporting back in the ticket your team already lives in.
How it works. A ticket arrives in your ITSM. The 2501 gateway reads it, picks the right host and agent, and creates a job. The agent runs commands on the target host, observes the results, and adapts. The gateway posts the outcome back to the ticket. ServiceNow is supported out of the box, and custom gateways connect other ticketing systems.
Built for operations teams. Agents are bound to a host and a specialty, follow the rules you set, and draw on your own knowledge base. Your L1 and L2 queue gets worked around the clock, and your engineers keep the escalations that need them.
Managed your way. Command Center gives you one place to manage hosts, agents, rules, knowledge, tasks and analytics. Everything is also available through a versioned HTTP API, so you can drive 2501 from a pipeline or a CMDB sync.
Deploy where your data lives. Run 2501 on-prem, in the cloud, or hybrid. On-prem deployments can run fully air-gapped with models inside your own GPU clusters.
Security. 2501 is ISO 27001, SOC 2 Type II and HIPAA certified.
Plans start at $100,000 a year. Request a private offer for a quote sized to your environment.
Highlights
- Resolves L1 and L2 tickets autonomously, end to end, inside your existing ITSM.
- On-prem, cloud or hybrid, with fully air-gapped on-prem available.
- ISO 27001, SOC 2 Type II and HIPAA certified.
Details
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Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
SaaS | Use 2501.ai through our APIs and our preferred trusted LLM providers. | $30,000.00 |
SaaS - LLM preferred | Use 2501.ai through our APIs and your selection of preferred trusted LLM providers. | $50,000.00 |
On-Premise - LLM preferred | Use 2501.ai deployed entirely on your architecture via our Docker images or binaries and choose your preferred LLM partners amongst our selection. | $70,000.00 |
2501 Enterprise (private offer) | Entry-level annual 2501 license, on-prem, cloud or hybrid. Larger environments are priced to fit: use "Request private offer" for a quote at 12, 24 or 36 months. | $100,000.00 |
Dimensions summary
You choose how 2501.ai runs and who hosts the AI models. The SaaS option uses the vendor's APIs with their trusted LLM providers. SaaS - LLM preferred keeps the hosted setup but lets you pick your own LLM providers. On-Premise - LLM preferred deploys fully on your own architecture via Docker images or binaries, with your chosen LLM partners. 2501 Enterprise is an annual license for on-prem, cloud, or hybrid setups. Larger environments get custom quotes through a private offer at 12, 24, or 36 months. All options bill per unit under a contract.
Top-of-mind questions for buyers
Pricing is based on licensing plus the number of monitored nodes and the number of autonomous tasks your agents handle. A node is an infrastructure component your agent runs against, such as a server, VM, firewall, or cluster. Task volume reflects how many actions the agents perform.
The SaaS options run through the vendor's APIs, with either their trusted LLM providers or your chosen providers. On-Premise - LLM preferred deploys fully on your own architecture via Docker images or binaries. Your data stays inside your network, and you pick your LLM partners from the vendor's selection.
Both metrics apply on top of the base license. Monitored node count drives cost for large environments with many servers or clusters. Autonomous task volume drives cost where agents handle frequent actions. The two combine, so a high count in either raises your total.
www.2501.ai
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Vendor refund policy
For inquiries regarding our refund policy, please contact your account manager or email hello@2501.ai .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support is available 24/7 under your contract with 2501, at support@2501.ai .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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