Sold by: LogicMonitorÂ
Deployed on AWS
Edwin AI is an AI agent for ITOps: purpose-built to accelerate incident investigation, resolution and eliminate operational noise in the modern data center. An agentic AIOps product, Edwin AI combines cross-domain alert correlation, root cause analysis, and autonomous remediation, transforming IT operations and delivering measurable impact-reducing alert fatigue, speeding resolution, and boosting productivity.
Overview
Edwin AI is an agentic AIOps product built to act, not just observe. It correlates alerts, identifies root causes, and recommends remediation. Edwin AI helps IT teams eliminate noise, resolve incidents faster, and scale workflows with confidence. Teams can move from daily firefighting to proactive operations, increasing productivity and scaling capabilities without increasing headcount. Built on Amazon Bedrock, Edwin AI leverages model flexibility, native agent capabilities, and AWS integration to autonomously triage, correlate, and remediate incidents at scale. Customers have seen immediate results like 80% noise reduction, 30% fewer ITSM incidents, 60% faster MTTR, and a 20% boost in operational efficiency. Designed for real-time operations, Edwin AI deploys quickly and delivers measurable impact in days, not months.
Highlights
- Agentic AIOps: Edwin AI is a native, purpose-built AIOps product, designed for IT operations teams. It brings contextual understanding of the ITOps environment and observability dataset to correlate events, identify root causes, and drive remediation.
- Unified Data Context: Edwin AI stitches together observability telemetry, CMDB data, topology, and ITSM context into a unified ITOps knowledge graph, enabling explainable, data-driven decisions across hybrid environments through over 3,000 integrations.
- Quick Time-to-Value: Edwin AI delivers immediate measurable improvements in alert noise, MTTR, and ITSM ticket volume.
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
LogicMonitor Edwin AI | Edwin AI with auto-billing of overages | $120,000.00 |
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Custom pricing options
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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629 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Ankur G.
Great network monitoring tool with cloud integrations
Reviewed on Jun 26, 2025
Review provided by G2
What do you like best about the product?
SAAS platform. Lightening fast support and hybrid deployment. The oids are updated regularly and support for vendors that are not Available on other platforms
What do you dislike about the product?
The cost of the tool is a bit high and the integrations are somewhat complex to configure.
What problems is the product solving and how is that benefiting you?
This is our enterprise Network monitoring tool. The dashboards and customised alert history helps us track our network performance and site outages.
Patrick A.
More than just SNMP polling
Reviewed on Jun 24, 2025
Review provided by G2
What do you like best about the product?
Ability to reach into customer environments using probes rather than port forwarding. It's customisable alerts are extrememly helpful
What do you dislike about the product?
The interface is exremely cluttered. It is difficult to navigate until you become familiar with its view.
What problems is the product solving and how is that benefiting you?
Logic monitor bridged the gap that we had between our SIEM and Desktop management system.
Chemicals
First time Logic Monitor user
Reviewed on May 23, 2025
Review provided by G2
What do you like best about the product?
Broad range of out-of-the-box features that allows both infrastructure and application monitoring.
Initial learning curve to get started is low. More advanced features require more time to get familiar with.
Ability to create custom modules
Initial learning curve to get started is low. More advanced features require more time to get familiar with.
Ability to create custom modules
What do you dislike about the product?
Application monitoring maturity can be improved.
Update frequency of modules not always following the latest available versions of systems/applications to be monitored.
Some feature limitation (for example maximum 15 Log pipelines)
Update frequency of modules not always following the latest available versions of systems/applications to be monitored.
Some feature limitation (for example maximum 15 Log pipelines)
What problems is the product solving and how is that benefiting you?
Standardize monitoring platform that can be used cross business unites and support teams
Single pane of glass/end-to-end view.
Single pane of glass/end-to-end view.
Eugenijus Z.
LogicMonitor review
Reviewed on May 23, 2025
Review provided by G2
What do you like best about the product?
No need to install agents on every host.
What do you dislike about the product?
No "free tier"- can be expensive for small Teams
What problems is the product solving and how is that benefiting you?
Centralized view of our cloud infrastructure
Taha K.
Cloud Native Platform
Reviewed on May 22, 2025
Review provided by G2
What do you like best about the product?
Monitors on-prem, cloud, and hybrid environments.
Supports a wide range of technologies: servers, networks, containers, applications, cloud services (AWS, Azure), and more. No on-premises infrastructure needed.Fast to deploy and scale.
Supports a wide range of technologies: servers, networks, containers, applications, cloud services (AWS, Azure), and more. No on-premises infrastructure needed.Fast to deploy and scale.
What do you dislike about the product?
Heavily reliant on internet connectivity for cloud monitoring. Advanced features (like custom DataSources and LogicModules) may require training or scripting skills (e.g., Groovy, PowerShell, or Python).
Less appealing for air-gapped environments.
Less appealing for air-gapped environments.
What problems is the product solving and how is that benefiting you?
Its automation, wide technology support, and integrations make it a solid choice for enterprises. However, it may not be ideal for smaller teams with limited budgets or minimal scripting expertis