Sold by: LogicMonitor
Deployed on AWS
Edwin AI is an AI agent for ITOps: purpose-built to accelerate incident investigation, resolution and eliminate operational noise in the modern data center. An agentic AIOps product, Edwin AI combines cross-domain alert correlation, root cause analysis, and autonomous remediation, transforming IT operations and delivering measurable impact-reducing alert fatigue, speeding resolution, and boosting productivity.
4.5
Overview
Edwin AI is an agentic AIOps product built to act, not just observe. It correlates alerts, identifies root causes, and recommends remediation. Edwin AI helps IT teams eliminate noise, resolve incidents faster, and scale workflows with confidence. Teams can move from daily firefighting to proactive operations, increasing productivity and scaling capabilities without increasing headcount. Built on Amazon Bedrock, Edwin AI leverages model flexibility, native agent capabilities, and AWS integration to autonomously triage, correlate, and remediate incidents at scale. Customers have seen immediate results like 80% noise reduction, 30% fewer ITSM incidents, 60% faster MTTR, and a 20% boost in operational efficiency. Designed for real-time operations, Edwin AI deploys quickly and delivers measurable impact in days, not months.
Highlights
- Agentic AIOps: Edwin AI is a native, purpose-built AIOps product, designed for IT operations teams. It brings contextual understanding of the ITOps environment and observability dataset to correlate events, identify root causes, and drive remediation.
- Unified Data Context: Edwin AI stitches together observability telemetry, CMDB data, topology, and ITSM context into a unified ITOps knowledge graph, enabling explainable, data-driven decisions across hybrid environments through over 3,000 integrations.
- Quick Time-to-Value: Edwin AI delivers immediate measurable improvements in alert noise, MTTR, and ITSM ticket volume.
Details
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
LogicMonitor Edwin AI | Edwin AI with auto-billing of overages | $120,000.00 |
Dimensions summary
This listing bills through a single contract dimension for LogicMonitor Edwin AI, measured in units. You commit to a set quantity of units for your contract term. If your usage goes beyond that committed amount, the extra units bill automatically as overages. This means you are not blocked when you exceed your commitment; the added consumption is charged after the fact. Because there is one dimension, pricing scales with the number of units you use rather than across separate tiers or plans. Contact the vendor to size the unit quantity that fits your environment.
Top-of-mind questions for buyers
Edwin AI billing is tied to the platform's Hybrid Unit model. One Hybrid Unit equals one on-prem collector monitored device, one cloud IaaS resource, seven cloud PaaS resources, five wireless access points, or seven Kubernetes pods. Your account team estimates the unit count that fits your environment.
You are not blocked when you exceed your committed units. The extra consumption bills automatically as overages, charged after the fact. This lets your monitoring scale without interruption. The overage applies only to units beyond your commitment, not to your whole quantity.
No. The Hybrid Unit is one standard unit that replaces separate licensing across on-prem, cloud IaaS, cloud PaaS, and wireless access points. You allocate units across resource types interchangeably, so a single unit pool covers mixed environments. A usage page shows total unit consumption by resource type.
www.logicmonitor.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
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Customer reviews
Brad W.
User-Friendly Monitoring with Deep Capabilities, but a Learning Curve
Reviewed on Oct 16, 2026
Review provided by G2
What do you like best about the product?
I like LogicMonitor’s ease of use, user-friendly interface, and depth of monitoring capabilities. The range of capabilities gives me insight into a vast set of options and the flexibility to target what gets monitored on each system or set of systems.
What do you dislike about the product?
I found there was a fairly extensive learning curve to deploy and manage LogicMonitor. There is just so much to learn that it takes a while to get a grip on all the options available.
What problems is the product solving and how is that benefiting you?
I use LogicMonitor for enterprise monitoring and visibility, with alerts on potential and realized issues in our IT environment.
Vinay S.
All-in-One Monitoring with Helpful Alerts and Dashboards
Reviewed on Oct 16, 2026
Review provided by G2
What do you like best about the product?
LogicMonitor helps us monitor our servers and network in a much more convenient way. What I like most is that nearly all the essential information is available in one place, so I don’t have to keep switching between different tools. The notifications alert us when something is wrong and give us the chance to start investigating before someone else has to point out the issue. The dashboards are also useful for getting a quick, clear overview of overall system performance.
What do you dislike about the product?
Getting started was harder than I expected. There are a lot of configuration options to consider, and it isn’t always clear which ones you actually need. Sometimes there are simply too many messages, especially when several notifications come in at once. I’d really like a simpler setup process and better ways to filter or sort out the less important alerts.
What problems is the product solving and how is that benefiting you?
One useful capability I’ve found is being able to check an issue before spending time digging into it elsewhere. If there’s an anomaly in a server response, or if a network appliance goes offline, I can review the monitoring data to get a clearer picture of what actually happened. We still need to investigate on our side and resolve the problem, but having that information readily available makes the work much easier.
Devon B.
Dynamic Alerting Makes LogicMonitor a Must-Have
Reviewed on Oct 14, 2026
Review provided by G2
What do you like best about the product?
Using dynamic alerting is critical when you’re working with LogicMonitor. We’ve run into plenty of situations where there isn’t a reliable static number to use as a threshold, and dynamic alerting helps solve that problem.
What do you dislike about the product?
The biggest issue we have with LogicMonitor is the topology view. We often end up with an inaccurate topology view of our network infrastructure, and there’s no way for us to manually create or adjust it ourselves.
What problems is the product solving and how is that benefiting you?
Logicmonitor helps close the observability gaps that other vendors’ own tools haven’t been able to cover for us.
Brian D.
All the Data I Need in One Clear Logicmonitor Dashboard
Reviewed on Oct 07, 2026
Review provided by G2
What do you like best about the product?
Logicmonitor gives me all the data I need in one clear dashboard.
What do you dislike about the product?
Logicmonitor can be complex for custom solutions using application monitoring components.
What problems is the product solving and how is that benefiting you?
Logicmonitor allows me to get ahead of issues before they arise.
Higher Education
Proactive Issue Detection and Outstanding Infrastructure Discovery
Reviewed on Oct 02, 2026
Review provided by G2
What do you like best about the product?
It can proactively identify issues and provides a centralized, single-pane view of the entire infrastructure. The product’s performance is also extraordinary, especially when it comes to discovery.
What do you dislike about the product?
The initial onboarding of the infrastructure assets is a big headache. Also, customizing the dashboard and reports is very tedious.
What problems is the product solving and how is that benefiting you?
Currently, it helps reduce manual intervention and effort. Also, the troubleshooting time has come down. Major issues are identified upfront, and assets are monitored all the time, with alerts automated.