LogicMonitor Edwin AI

What do you like best about the product?

Best UI and performance of the tool to get to know about alerting
Great level of ROI by using this tool, Support and onboarding help is always great with LogicMonitor, It provides integration with Teams which is the best to get the alert directly in Teams channel. AI is introduced to make the process faster

What do you dislike about the product?

there is nothing to dislike about LogicMonitor at this point of time

What problems is the product solving and how is that benefiting you?

Great level of alerting configuration and wide variety of network firewall products can be configured.

What do you like best about the product?

It offers a wide range of potential integration methods across both cloud and on-premises platforms and infrastructure.

What do you dislike about the product?

It’s difficult to simply suppress linked alerts without having to do additional configuration. Also, many of the more advanced features seem to require a higher-cost subscription tier.

What problems is the product solving and how is that benefiting you?

It provides reliable assurance that our monitoring data is consistently captured and that historical metrics are easy to review. Its stability gives us confidence that we can identify root causes, correlate incidents, and then adjust monitoring thresholds or address any component that may be failing.

What do you like best about the product?

LogicMonitor is a cloud based Infrastructure monitoring tool. Its best is its ability to monitor the IT environment health and performance in real time

What do you dislike about the product?

Tuning the alerts dynamically is the major challenge in LogicMonitor setup configuration. Licensing cost is higher when the number of devices increases.

What problems is the product solving and how is that benefiting you?

The problem that LogicMonitor solving for me is real time monitoring of Infrastructure

What do you like best about the product?

Senior advised me just to watch the alerts from the server. I'm Data Analyst intern, I don't care about pings on the server. I looked through the metric graphs, and noticed the “Predictive Forecasting” settings. The "Training Window" slider (30 days, 90 days, or customized offset) can be adjusted manually to train this Holt-Winters math model. This is possible even for changing confidence interval! If you're not one of the happy normal users, but you're a math nerd, you can see the HTML5 canvas training forecast line change when you change the training offset (if you don't, you can lock it), and that's pure heaven.

What do you dislike about the product?

This is a beautiful feature that they don't publicise! The training slider is deep within the two sub-menus in widget settings. Other than that, if I export to CSV, it only includes historical raw data and not forecasted coordinate points computed. I don't like having to copy coordinates for my Python script!

What problems is the product solving and how is that benefiting you?

Manager wants to know what will be the first time that our database disk is going to be full? Rather than manually regressing the data for a few hours, I employed this forecast tool. I set training window to disregard the temporary training data spikes last month, and BOOM! It gave exact date (October 14th). I've been blown away by my prediction slide deck. Made my internship by getting a niche feature!

What do you like best about the product?

I'm DevOps engineer, I am measuring everything in numbers. We have been using LogicMonitor for a total of 14 months. Best part is having an agentless collector architecture. We installed collector on 1 standard VM and in 2 hours it discovered more than 650 network devices & servers. This reduces manual set up time by 80% versus previously used agent based tool.
Ring logic is good. We used switches for dynamic thresholds for CPU and memory instead of static thresholds. This was the reason alert noise is going down by 62%. We were receiving 400 alerts a week from our on call team and now we are receiving 150 actionable alerts a week! Full support for integration with Terraform. Monitoring is "As Code". Very low API response time - always <50ms for metric queries.

What do you dislike about the product?

pricing model is strictly on the number of devices. We have both Kubernetes and AWS auto scaling groups in place. Occasionally short-lived containers and or EC2 instances are being started for 1 hour, as a result that is consuming licence quota. Due to this, we are paying 12% more than we expected on our monthly bills.

What problems is the product solving and how is that benefiting you?

Main problem it is solving is hybrid infrastructure visibility. We have 30% on-premise data center and 70% AWS cloud. Both now in a single pane of glass dashboard.
Benefit can only be quantitative:
Now, with the visibility into the exact root cause node in dashboard, Mean Time to Resolve (MTTR) is improved to 26 minutes, down from 45 minutes (42% improvement).
The uptime of the infrastructure is improved from 99.91% to 99.99% for last two quarters.
Capacity planning report made it very easy to identify and downsize 40 idle VMs. This optimization is soaring the savings in cloud billing by a sum of exactly $3,200 a month.
Complete overall ROI is realized after just 8.5 months.

What do you like best about the product?

As a Cloud Engineer, I am currently responsible to manage large multi-cloud (AWS & Azure) infrastructure for my organization. Best thing I like about LogicMonitor is the collector setup. We simply deploy one collector in our VPC and it automatically discovers all cloud resources. Does not require deploying agent on all servers or databases. Works with all cloud services such as ACKS, EKS, RDS and other cloud services.
Dashboards are very interactive and easy to build. I built a lot of custom dashboards for app teams and database teams to view their own metrics. Also, alerting is very fast and reliable. When any one of my pods is crashing or when the CPU hits 90, I receive Slack and PagerDuty messages immediately. Easy to set, but once it is in place it will be totally hands-free.

What do you dislike about the product?

If your cloud environment is extremely large and you have thousands of resources then pricing is a bit on the high side. But sometimes we are getting alarm storm if we don't tune the default thresholds correctly during starting up.
Another thing is writing custom datasources. If default monitoring is not there, we need to write scripts in Groovy for custom datapoints. For beginners, learning Groovy for monitoring is very difficult and slow. Further, if you place too many graph widgets in a single dashboard, UI will be slow loading sometimes.

What problems is the product solving and how is that benefiting you?

We currently check AWS CloudWatch, Azure Monitor, standalone network tool for checking issues. It was big headache to jump between portals. At the moment we have one pane of glass for all.
Helping me find the root cause of an issue very quickly. Application speed is slow—server metrics, network traffic and database load all can be viewed in one place, simultaneously. It saves our lot of time and MTTR (Mean Time to Resolve) is reduced nicely. Obtaining bugs before it's being reported to us.

What do you like best about the product?

We have been using LogicMonitor in my company for some 1 year. The best thing I like is that it can monitor servers, network, cloud (AWS, Azure) and everything in one dashboard. Deploying collectors, and they auto-disonnect everything was really easy. The alerts are extremely speedy and PagerDuty and Slack integration seems to be doing wonder for our on call team. Dashboards are utterly flexible, I created separate dashboards for management, and for technical team. Saves me tons of time locating problems.

What do you dislike about the product?

The loading of the UI with a large number of widgets on the dashboard is sometimes a bit slow. Also, the generation of custom (complex) datapoints/custome scripts for monitoring has some learning curve and in the beginning you might find it not so easy to understand. Also the price is a little bit on the expensive side when have a whole slew of devices to track. Occasionally, thresholds are not well tuned from the beginning, which can cause us false alerts.

What problems is the product solving and how is that benefiting you?

Prior to this, we had 3-4 different tools which we were using for various purposes. We now have a place in central monitoring for all of our monitoring. It provides us excellent information about infrastructure performance. We receive the alert if the server's CPU goes high, before customers complain that their site is down. I use it to get incident resolution done a lot quicker as my team can view metrics and logs all in a single place. It simplifies overall the management of the infrastructure for DevOps teams.

What do you like best about the product?

The greatest advantage of LogicMonitor is its real-time alerting and extremely clean dashboard. As a Growth Marketer, my growth team manages high spending Google and Meta ad campaigns. Without our main landing page or sign-up API, we would forfeit a lot of money and leads.
LogicMonitor enables us to monitor our site performance and database condition as it happens. I can check the health of the main green/red line on my joint shared dashboard, instead of calling my DevOps team and asking, "Is the server working fine?". When there's any little lag in our checkout page we're alerted and we can pause the ads right away—the alert system is really quick.

What do you dislike about the product?

One of the challenges is the steep learning curve for someone not necessarily in the tech space, so the tool is definitely aimed towards the core tech people.
Creating own dashboards for marketing metrics (such as a certain landing page load time) is somewhat complex. Setting up alerts was a bit tricky and ended up taking some support of ours in the IT department.
Furthermore, the charges are somewhat higher for medium-sized startups. It'd be nice if they could create a “plain service” for non-IT folks who just want basic monitoring of basic web sites and APIs which is simpler and cheaper.

What problems is the product solving and how is that benefiting you?

Prevention of Ad-Spend Wastage: Previously once the ad-spending campaign starts there we had to wait for the website to be down or slow, only found out on Monday when we wasted thousands of Rupees. Now it's logical to alert us as we discover it and we can respond in real time.
Team Collaboration is improved: We have a common dashboard; both marketing and engineering teams understand what is pending and moving at the same pace. If our campaign traffic is having an impact on the server load, we can easily tell that we need to prepare for it and deploy extra servers to serve the additional load in advance.
Uptime Tracking: We have a critical lead generation form that we're able to track uptime of 99.9%, which plays a direct role in meeting our monthly sign up goals.

What do you like best about the product?

Logic Monitor allows us to monitor all of our servers and anticipate potential problems before they happen, such as heavy disk space utilisation and similar issues.

What do you dislike about the product?

Logicmonitor costs more than some of its competitors, and when we were setting it up, we found that some of the rules required for remote communication were quite complex.

What problems is the product solving and how is that benefiting you?

Logicmonitor allows us to monitor servers in our VMware environment for key measurables such as disk space, RAM, and CPU usage. It also helps us identify bottlenecks that could cause slowdowns or potential failures before they’re reported by end users. This lets us act sooner and keep everything moving.

What do you like best about the product?

The in-depth analysis it provides while I’m using it has made me a fan, since everything is available in a single place. It doesn’t throw random errors or false alerts, which I really appreciate. Integration is easy with ITSM tools, and the UI also works well.

What do you dislike about the product?

Sometime the information needed is deep inside and you need to go inside to fetch that which makes things a lil bit clumpsy and less usable

What problems is the product solving and how is that benefiting you?

I work in network operations and IT operations. We monitor network health for our clients, as well as cloud health, and LM works best for us.