Infrastructure Monitoring and Observability Platform

We have both on-premises and cloud resources as well as network resources. Everything monitored for my client, which I cannot disclose, is done by LogicMonitor  itself. The endpoint website monitoring is also done via LogicMonitor.

What I appreciate about LogicMonitor is that it has a number of data sources and data points, which they call LogicModules. One thing that is not available in many other monitoring tools is the level of customization I can do with it. Even at the ground level, I can go into a very particular data point for a single instance and change the metrics for monitoring. The granularity is something that is not provided by many great products, but this one offers it.

The insights from LogicMonitor affect my understanding and management of digital services in my organization as we heavily rely on the insights from LogicMonitor. It cannot go without human verification, obviously, but the insights it gives and the alert notifications which top talkers have generated are easy to portray to clients, to the C-suite, and to executives to make them understand where the bottleneck is and where I am utilizing more resources or where resources are not needed. This helps in cost-cutting as well.

The main area for improvement is that if LogicMonitor's UI were a bit more user-friendly, that would be more useful. Not many people can easily understand the data sources and data points. New joiners on my team cannot get away with it very easily without proper training. LogicMonitor is not as intuitive as Blue Coat or SolarWinds in this regard. You will have to go through the LMCP or you have to pursue complete training, after which you will be able to understand and use it.

I have been using LogicMonitor for the last 2.5 years.

Regarding stability, I have experienced downtimes when LogicMonitor upgrades the portal completely, but it is well-informed in advance and there are collector updates that occur during that time. For half an hour, we will not see any insights or miss any alerts and insights, but they inform us well in advance and they do not do it during business hours. I have not seen any downtime that extends more than what they have decided.

I do not find any scalability issues with LogicMonitor so far.

I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners or consultants. LogicMonitor provided a dedicated team to support us. They have a 24/7 team who were always available during setup, and we had numerous meetings and calls to help us understand the setup and how the tool works. On a scale of 1 to 10, where 10 is the best, I would rate the tech support and customer service team as a nine. They are always responsive apart from weekends or public holidays when they take a bit more time, but otherwise, they are quick.

Apart from LogicMonitor, I work with other monitoring solutions and previously used different solutions for monitoring. I have used SCOM  and SolarWinds majorly, and a number of others in my previous organizations. However, primarily here with my client, it is LogicMonitor itself.

When reflecting on the initial setup of LogicMonitor, I found that whenever we onboarded, we had a support person and a complete team assisting us for the first initial few days. This was necessary. Anyone without any prior knowledge of LogicMonitor would not be able to figure it out as it is quite different from other monitoring tools, particularly regarding the granularity I mentioned. LogicMonitor provides complete support for migration, setup, and initiation, which is helpful. However, any company wanting to onboard with LogicMonitor alone will find it difficult if they attempt to do so without support.

I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners or consultants. LogicMonitor provided a dedicated team to support us. They have a 24/7 team who were always available during setup, and we had numerous meetings and calls to help us understand the setup and how the tool works.

I have seen return on investment and measurable benefits with LogicMonitor by creating a report on how many resources we are actually using and what the billing should be. I ensure that no unnecessary resources are being monitored just to create unnecessary billings.

We have been utilizing the Dynamic Service Insights feature for real-time visibility for reporting purposes, and we are still to onboard and still to use the diagnostic features which LogicMonitor provides. We are still using the traditional way to diagnose with our teams rather than having LogicMonitor handle the diagnostics.

LogicMonitor's AIOps  for diagnosing root cause analysis and orchestrating remediation is quite new for us. The LogicMonitor Plus subscription has now given us Edwin AI, and we are still struggling to get this completely legalized for work. Not all AI features are being used yet. When we gain more knowledge about it, probably in a year from now, we will start using Edwin AI.

The impact of LogicMonitor on my team's mean time to resolve incidents has been great. We find a number of points which create lots of top talkers, perhaps something which creates unnecessary noise with alerting. LogicMonitor flags that on its own, which is quite helpful on a monthly or weekly basis. We focus on lowering MTTR from a monthly basis for each team that works on LogicMonitor.

Regarding missing features, the diagnostic features for Edwin AI are something I am really looking forward to. I am handling LogicMonitor for my client solely right now, with a few other peers. Edwin AI would help resolve lots of server issues and diagnose them to minimize MTTR.

The challenges I have faced in gaining complete visibility across my hybrid infrastructure with the Envision  platform are that LogicMonitor started about 2.5 years ago and I struggled a lot to get the teams onboarded on it. Nobody would let go of traditional ways such as AWS  monitoring to get onboarded with LogicMonitor, as there is a cost per resource added. The reports it fetches, the insights it gives, and the future forecasting have always been very helpful. We have around 10,000 plus devices from a server point of view, and it is ever increasing. Still, we have many on-premises devices from third parties which are still not on LogicMonitor. We can only hope that those teams agree to onboard as well.

If organizations would like to monitor on-premises and cloud infrastructure, many have different tools for cloud and on-premises devices and differently for network devices as well. That can be cumbersome as the data points and ratios are different. If they would like everything in one place, they should go with LogicMonitor. It handles it pretty well. If they need any deep dive for NOC operations and network devices, they can incorporate another app above it, but for everything all in one place, LogicMonitor is good with it. I would rate LogicMonitor as a product and solution eight out of ten.

My main use case for LogicMonitor  is to monitor all the networking devices deployed in our on-premises network.

Whenever the network goes down, I receive an alert from LogicMonitor  indicating that a node or device is down, which allows me to check and troubleshoot the device physically or review the logs to determine the issue, how many packets were dropped, and other relevant details.

LogicMonitor provides me with the total number of devices present in the network and allows me to see how it monitors the networking scenario.

LogicMonitor offers the best capabilities, including capturing the node status, checking whether the network is down or up, and seeing how the network is actually working.

I can create customized widgets in the dashboard, which helps me check on networking equipment whether they are servers, switches, Layer 3 devices, access devices, printers, or anything else. If any device goes down, it alerts me immediately.

In LogicMonitor, I can view the node, configure it, manage the bandwidths, and if a node is down, I can manually change the path.

After deploying LogicMonitor, I can get information about the device condition within one to two seconds and receive alerts. Yellow alerts appear first, and when they exceed a set interval of time, red critical alerts come through, which helps my organization check on critical issues.

The alerts and emails sent to customers could be improved and delivered more directly.

The interface is acceptable, and I do not have any suggestions for it.

SNMP configurations and deployment guides could be more user-friendly for engineers deploying the solution.

I have been using LogicMonitor for one and a half years.

The main challenge occurs when LogicMonitor goes down while the physical device is actually up. Sometimes physical devices are functioning properly, but LogicMonitor is unable to detect this, which results in unnecessary ticket generation that my team must address.

Occasionally, the monitoring does not function properly, and minor issue tickets are generated unnecessarily, requiring my team to resolve them.

LogicMonitor is a properly scalable solution.

Customer support is good and they respond on time, though they could improve their services further.

We were previously using SolarWinds, though I was not fully aware of its complete capabilities. My company switched to LogicMonitor with the decision that it would reduce downtime.

I have seen a return on investment for the employees involved. When manual work was being performed, downtime was very high and significantly impacting the business. After deploying LogicMonitor into the hybrid cloud environment, money was saved. Ultimately, LogicMonitor saves my organization time. Deploying LogicMonitor into the hybrid cloud in our setup achieves both objectives of saving money and saving time.

For licensing, I raise queries and take approval from the owner or client. They handle the licensing portion and manage pricing decisions. Clients care about the pricing, and they provide the license for us to work with.

I am still exploring the AI capabilities of LogicMonitor and learning about cloud solutions. Dynamic services does not interrupt my work, and I follow its processes accordingly.

LogicMonitor has helped me resolve issues faster. As alerts come through, I directly check the interfaces or nodes that are down, and I examine the mean time to resolution to determine how I can bring the device back up. I can also push configuration changes if a device is completely down, which is the best part.

When using LogicMonitor, I recommend creating customized widgets according to your specific problems and solutions, and placing all critical nodes on the same dashboard for proper monitoring.

LogicMonitor partners with us and checks everything including business support and customer satisfaction alongside the timeframes in which clients can be satisfied.

My overall review rating for LogicMonitor is nine out of ten.

LogicMonitor  automation is outstanding, as it automatically detects new systems on our server and sets them up to protect against security threats. It lets our team spend more time on important projects instead of tedious, repetitive tasks and helps us avoid costly mistakes.

It keeps our system secure and bug-free. It stops outside access to our systems immediately. Automation has reduced the manual work significantly, which lets our team members focus on more strategic projects instead of repetitive tasks.

It's easy to use even for non-technical users. It gives us live cost tracking. It is scalable and grows with us. It alerts early in case of any issues or threats.

It has limited access to financial resources.

I have used the solution for four years.

We did not use any other alternative other than LogicMonitor .

LogicMonitor has helped us with a lot of issues, including budgeting and security issues, so I would highly recommend it.

We considered Dynatrace .

The alerting automatically creates and routes tickets in our ITSM  system, which saves us a ton of manual work.

In my daily work, I monitor all kinds of servers and websites through LogicMonitor . It depends on the particular use case or the client requirement, and it involves all kinds of alerts related to the resources that a computer uses: CPU, memory, and networking.

I don't think anything unique exists about my main use case for LogicMonitor; anyone who uses LogicMonitor uses it in the same way, with only the types of alerts configured being different.

I don't have any numbers to share, but I can say, with my experience, the incident volume has dropped by about 30%, maybe more.

I find the UI of LogicMonitor is pretty good compared to other tools I've used, and we do use the reports for internal reviews and root cause analyses. I find it very clean.

LogicMonitor can be improved by reducing the number of false positives it generates and by enhancing the application monitoring part, which does not work well; Dynatrace  still dominates the industry for that.