Infrastructure Monitoring and Observability Platform

I am a customer of LogicMonitor  and have handled B2B business. My usual use cases for LogicMonitor  involve our cloud resources and on-premise resources. I have used LogicMonitor for monitoring devices, servers, and websites. I have around 11 collectors and 1,000 devices onboarded for my client account, Welsh Water. I am from Infosys and used LogicMonitor for Welsh Water, so basically it is B2B.

The impact of LogicMonitor solution on my team's mean time to resolve incidents involves automated ticket polling. When we set a limit, it automatically closes the ticket if it is resolved. This saves a lot of time and I don't need to go through piles of unwanted errors. Automated error recovery is something I really appreciate.

Another thing is the scheduling of reports, which saves most of my time and energy. The error handling mechanism comes with a scope, and we have RBAC enabled. Those who know can approach it and nobody else is going to see what is happening in the other team. It helps the team directly resolve errors. Half of the errors which are invalid go away, and half of the errors which just need to be acknowledged can be scheduled as a report and solved by each individual team. This reduces time and energy significantly.

The features and capabilities of LogicMonitor that I liked the most is the assistance. We have handmade assistance support available 24/7. If we have any technical glitch or technical issues, the vendor support is available right away. That is what made my work much easier.

The Partner Academy supported by LogicMonitor is a feature I could highlight and really liked. Learning about the tool is possible through this platform. I can see an instructor teaching me the implementation of LogicMonitor. We don't have many other resources to study about the tool, and we have very limited resources available. The partner portal is one such feature I appreciated.

The latest version has features that satisfy me greatly. I am impressed with the look of the new version, the design, and the dashboard options. It has more tabs but is very easy to navigate with everything on one page. The UI and UX design made as a new feature in LogicMonitor is something I appreciate. I usually use one feature where I can see the resources in a hive structure. All the resources can be seen in a hive manner, with everything color-coded basically in three colors for error, warning, and good status. If anything is coded in red, I can go to that and easily see it. I have seen this feature on the resources page or maybe in the dashboard page where every service and website is shown. My usual health checkup is much easier with this feature.

The collector was really good and I had a good experience with it, especially on load balancing. There exists automatic load balancing which I really appreciated.

LogicMonitor's 24/7 monitoring is a feature I really appreciate. It saves me from the night shifts and I don't need to worry about it. It handles both business time and off-business time without my consent in an automated manner.

LogicMonitor can be improved when we go to the settings page. In the earlier version, it was pretty simple where I had to navigate individually to the individual settings. In the new version, the navigation is easier but the buttons are very close to each other. Sometimes when I'm clicking on something else, I'm clicking on the next button. I need some good alignment to happen on the settings page.

I have been using LogicMonitor for about five years.

I evaluate how stable and reliable LogicMonitor is, and I don't find it unreliable because even the chat is happening very confidentially. I don't think it is unreliable from my end. I have never felt any power issues or power backup issues from LogicMonitor. Whatever I have made for my collector as a backup always stayed in place.

One day I made a mistake by shutting down all the servers at once and I haven't touched anything with it. I went to see the mistake after some 12 hours. When I clicked it on and gave access again, making everything active, every alert was there. Whatever happened within that 12 hours was recorded there. Even if it was not kept in active mode, it somehow gave me all the data. That is the stand-alone stability of LogicMonitor.

I can rate the stability of LogicMonitor from one to ten as eight because it is not classified properly. Though we have the common three classifiers of warning, error, and critical, I expect some classification if it happens for piles of emails or piles of errors. However, I can give it an eight.

I evaluate how scalable LogicMonitor is and I can give it a nine because of its very good UI, except for the spacing in the buttons. It is very navigable and we can navigate to anything very easily and quickly. I can give it a nine. When I am about to learn something, the interface presents it in a way that is easy to understand. When I look at the resource page, I can learn all the cloud resources we are having and the number of devices we are having very quickly. In order to understand the architecture, it is very easy for me. When it comes to adaptability, I can give it a nine as well.

The features and capabilities of LogicMonitor that I liked the most is the assistance. We have handmade assistance support available 24/7. If we have any technical glitch or technical issues, the vendor support is available right away. That is what made my work much easier.

My communication and interaction with technical support shows they won't make anything out of the league. They maintain their confidentiality between us and the client very well. They also have a corporate approach and what we have discussed will be released via email, which is very perfect. We have quick assistance where they go into the server, look for the issue, and if they find anything, they report to us immediately and within 10 to 15 minutes it is resolved. Rapid problem solving is what I would say in one word. It is very fast.

I can rate technical support from one to ten as nine, definitely nine.

Before LogicMonitor, I used a different solution for the same use cases, and it is SolarWinds. The reason I decided to stop using SolarWinds is that SolarWinds requires agents, as basically all other monitoring and observability tools have this agent to be used, and there is no built-in API with that. LogicMonitor is having REST API and is also agentless, which makes it more advanced.

The challenges I faced in gaining complete visibility across my infrastructure involve especially working with the syslog and the tags. There are many tags for a particular server which I am not confident about which ones we are using and for which purposes we are using them. That is something I really stuck on, but as we don't use them much, I am comfortable with the current setup. I would rate this review an overall eight out of ten.

My main use case for LogicMonitor  is infrastructure and cloud monitoring.

A specific example of how I use LogicMonitor  for infrastructure and cloud monitoring includes servers with multiple operating systems, whether Linux or Windows, and in the cloud, the three main providers: GCP , AWS , and Azure .

The best features LogicMonitor offers are agentless monitoring and a SaaS platform.

The agentless monitoring feature benefits my team by reducing overhead from an administration perspective.

LogicMonitor has positively impacted my organization by enabling us to detect issues quicker and respond to failures quicker. We are now aware of issues significantly faster than previously, and my team can detect and respond to issues at a much faster rate.

LogicMonitor can be improved by having better dashboards and better reporting.

I have been using LogicMonitor for more than five years.

LogicMonitor is stable.

The scalability of LogicMonitor is good, but it is challenging to have to spin up additional collectors all the time.

Customer support is good if I get hold of a premier support agent first.

I would rate the customer support a seven on a scale of one to ten.

My experience with pricing, setup cost, and licensing is that the licensing model has changed and is very confusing as it currently stands and overly complicated.

My advice to others looking into using LogicMonitor is to assess that it meets your current needs and not be overwhelmed by the features or future needs. Also, look very closely at scalability, how your business plans to scale, and what you actually want to achieve from the monitoring.

LogicMonitor is deployed in my organization through both public and on-premises infrastructure.

I have not utilized the Dynamic Service Insights feature for real-time visibility.