Infrastructure Monitoring and Observability Platform

My main use case for LogicMonitor  is real-time monitoring, alerting, performance tracking, and infrastructure visibility.

In LogicMonitor , I can create a dashboard to monitor proactively, manage alerting, capacity planning, and operational visibility. Our network team monitors bandwidth utilization, device health, and server availability to prevent outages, making this one of the best use cases with LogicMonitor.

LogicMonitor is good for dashboards and reporting, allowing us to easily track the real-time performance of servers and network devices, as well as create custom reports for operational visibility, representing the main cases we are working with.

Day-to-day, I rely on real-time monitoring, which includes monitoring network devices such as routers and servers for CPU utilization and server memory use. Alerts are triggered when server disk usage reaches 90%, which is beneficial for monitoring alert management.

In addition to the aforementioned features, LogicMonitor provides log and event correlation, helping to correlate logs, alerts, and metrics for troubleshooting. It aids in investigating application slowdowns by checking logs and CPU spikes together, supporting day-to-day operations through real-time monitoring, alerting, dashboard, reporting, auto-discovery, topology mapping, and proactive infrastructure management.

In our organization, LogicMonitor is deployed to provide centralized monitoring of infrastructure, network devices, server applications, and cloud resources, allowing us to monitor routers, switches, and servers from a single platform while enabling proactive alerting and operational visibility across hybrid IT environments.

The best features of LogicMonitor include alerting and escalation, triggered when CPU utilization exceeds 90%. Additionally, topology mapping provides visual dependency mapping of infrastructure, mapping relationships between servers, network devices, and applications, leading to faster issue detection and troubleshooting, along with centralized operational monitoring.

LogicMonitor has positively impacted our organization by allowing early detection of memory spikes on production servers, enabling the team to resolve issues before they affect service, and making day-to-day work much less stressful for us.

LogicMonitor helps improve outcomes, including improved infrastructure uptime, faster issue resolution, and better visibility across servers, network devices, and cloud resources. In terms of metrics, I can point to uptime percentage, availability of servers and network devices, and faster incident resolution times, as well as a reduction in the number of monitoring-related incidents.

In terms of improvement, I suggest that the pricing could be on the higher side for smaller organizations, advanced customization has a learning curve, and alert tuning may require initial optimization to avoid too many alerts.

Areas for improvement include optimizing alert noise, enhancing dashboard customization, increasing pricing flexibility, and reducing the learning curve for new users.

I have been using LogicMonitor for 24 months.

LogicMonitor is a stable and reliable monitoring platform that supports continuous monitoring of infrastructure, networks, and clouds with strong uptime and consistent performance. Specifically, my team uses LogicMonitor daily to monitor servers, routers, network devices, applications, and cloud resources with minimal operational disruptions.

The customer support is very good.

Previously, we used SolarWinds, and the reason for switching was that we could not access real-time dashboards or monitor servers, routers, switches, and CPU utilization effectively, which is why LogicMonitor has proven to be a much better platform for our needs.

The use of LogicMonitor significantly helps save time and reduce downtime in our organization.

Our pricing and setup costs are organization-specific and based on company deployment across network areas. The pricing model is subscription-based.

Before choosing LogicMonitor, we evaluated SolarWinds.

I advise others looking into LogicMonitor that it is a very good platform.

LogicMonitor is a strong choice for any organization seeking proactive monitoring, centralized observability, and improved operational visibility across the IT environment.

I would rate this review 9 out of 10.

I primarily use LogicMonitor  as a centralized infrastructure monitoring platform, which helps me to identify performance issues, outages, and capacity bottlenecks before they impact the users. It is basically used for monitoring servers, network devices, cloud infrastructure, storage systems, and similar infrastructure components.

LogicMonitor  offers standout features such as agent-plus monitoring, easy scalability, multi-vendor support, and cloud monitoring integrations, which are valuable features. LogicMonitor has positively impacted my organization by improving scalability, allowing me to expand monitoring from a small environment to a large, cloud-based infrastructure without any changes in the architecture. It also supports enterprise operations effectively.

Since using LogicMonitor, I have improved infrastructure visibility, which has resulted in faster incident response, reduced downtime, better capacity planning, and a significant reduction in manual monitoring efforts, providing me with substantial benefits.

LogicMonitor has a few areas that need improvement, such as more simplified customization for advanced monitoring, better pricing flexibility for smaller organizations, improved reporting templates, and an easier onboarding process for beginners.

I have been using LogicMonitor for the past four years.

LogicMonitor is reliable and stable.

LogicMonitor is scalable and very good at monitoring and capturing the alert systems, with alerts configured based on threshold anomalies and device groups, making it one of the strongest features.

The support team is good, but the response time is low; they need to focus on improving the response time.

I have not used any other solutions previously. LogicMonitor is the only tool I have used.

The challenges I faced during the deployment of LogicMonitor include fine-tuning alert thresholds, reducing alert noise, and customizing monitoring for some legacy applications.

The challenges I faced in gaining complete visibility across my hybrid infrastructure include fine-tuning alert thresholds, reducing alert noise, learning the platform's advanced configuration options, and customizing monitoring for some legacy applications.

There is a good return on investment, as I have saved a lot of time and can monitor all alerts with fewer employees thanks to LogicMonitor, which has definitely saved money.

The pricing part is taken care of by my accounts team, so I do not have the details.

I did not evaluate any other options.

I have utilized the Dynamic Service Insights feature in LogicMonitor, which has improved root cause analysis by quickly identifying the affected dependency chain, resulting in faster incident response, reduced mean time to resolution, and better visibility for management and operation teams to understand service health, leading to better risk assessment during outages or performance issues.

The faster response time and reduced MTTR have been noticeable, although I do not have the exact numbers.

I have not used LogicMonitor's Edwin AI for diagnosing root causes or orchestrating remediation.

I have not used the autonomous learning feature of Edwin AI.

I would rate LogicMonitor a seven out of ten. My advice for others looking into using LogicMonitor is that they can proceed with this particular tool as it is a good tool for monitoring systems and a stronger option than other monitoring tools available.

My main use case for LogicMonitor  is to monitor network devices like switches, routers, firewall devices, and servers which support SNMP based monitoring, and we are also monitoring API-based SaaS applications and ICMP based server monitoring.

I am managing our DNS and DHCP server using LogicMonitor  because our server supports SNMP based user monitoring, which enables us to monitor the compute and the server availability.

I am also performing API-based monitoring for our SaaS-based application which does not support SNMP-based monitoring, and we are performing health checks for DNS probing, which tells the DNS latency from a particular endpoint and checks the resolution path.

The best features LogicMonitor offers are its topology-based architecting, customized monitoring, the ability to load the SNMP MIB for customized vendors, and intelligent alerting and automation, which is a strong proactive area where LogicMonitor is working nicely.

The topology-based architecture helps our team as we conduct SNMP-based alerting through LogicMonitor, where we poll the devices regularly once every five minutes, and if we receive an alert, we send an automated alert to ServiceNow , which converts that alert to a ticket for the operations team to address. Topology-based mapping is useful in finding and locating the device and its hierarchy, showing where the device is located and how it is connected to other upstream and downstream devices.

LogicMonitor has positively impacted our organization by providing proactive monitoring for all our network assets, which is very useful in large enterprise businesses, allowing us to check the overall health and compute on the network devices and on the servers.

LogicMonitor has a limited out-of-box customization option, which requires the involvement of professional services that may take time to craft the execution plan and deployment for discovering the network devices, so improvements are needed in this area.

The existing UI interface of LogicMonitor is quite overwhelming. A person using the tool for the first time may be confused about what they are looking at, so sorting out the GUI to make it user-friendly for new users would be great.

The ability to perform custom health check monitoring for different types of services, such as DNS and DHCP or even NTP, would be more useful. While it provides some health check monitoring, more customization would be appreciated.

The customization with alerting rules and setting up the dashboard can be a tedious task, and extra help from support may be needed. I recommend reaching out to them without hesitation as they are a knowledgeable team, and they support all kinds of customization for specific requirements to monitor.

I have been using LogicMonitor for two and a half years.

LogicMonitor is a stable and very well-managed tool.

The scalability of LogicMonitor is excellent. We can deploy pollers as needed and decide the environment for their placement to ensure the reachability of our network assets, including deploying pollers in public clouds for the discovery of our network assets.

Customer support is excellent. The issues we identified in our environment were handled properly by the TAC staff.

We have not used any different solution in the past. We conducted a POC on LogicMonitor and decided to implement it.

LogicMonitor is an agentless based monitoring device, which helps in faster deployment and can be deployed in multi-cloud environments as well.

The pricing, setup cost, and licensing were handled by the customer. We helped them with the deployment, management, and operational aspects of LogicMonitor.

We have seen a great return on investment after the deployment of this product, with 24/7 visibility on our network infrastructure being achieved through a centralized management console, requiring only a few resources to manage, such as three people on our team. We save a lot of downtime on devices by scheduling planned maintenance which helps avoid false alerting.

We have been able to keep our network infrastructure up by 99%, reduce the number of outages by 25%, and minimize the resources needed to find network issues through centralized monitoring with LogicMonitor.

We evaluated another option called SolarWinds.

LogicMonitor has helped us manage our network assets located on-premises and in cloud workloads, allowing us to execute a network scan for all our network assets and manage them all with great health and availability.

We have not utilized the Dynamic Service Insights feature.

We have used the Edwin diagnostics for running the SNMP walk command to check the reachability of the device, including whether the remote device can be discovered and if the SNMP configurations are set properly.

We are not using the Edwin AI feature of LogicMonitor.

We have discussed all that was important for this interview. Overall, LogicMonitor is a great tool and a solid, stable solution for monitoring enterprise businesses. Our review rating for LogicMonitor is a nine out of ten.

LogicMonitor  is used to monitor servers, network devices, firewalls, routers, switches, and anything with support for SNMP, WMI, and API support.

LogicMonitor  manages network assets that are deployed globally across all data centers. Proactive monitoring for any SNMP alert helps to check the device status and its availability.

An agentless architecture is implemented with collectors that are very easy to deploy and manage, which helps reduce the overhead of installing agents on every monitored endpoint.

LogicMonitor has a device discovery console that helps monitor devices and significantly reduces onboarding time. The platform is MSP friendly with strong, mature multitenant capabilities.

Several customers leverage the same tenant of LogicMonitor, making it easy to navigate and switch between different tenants to manage customers.

LogicMonitor supports monitoring for a vast array of devices including VMware, Cisco, NetApps, and Linux and Windows servers. The platform also supports API-based monitoring, which is very useful for SaaS-based applications.

LogicMonitor is a very easy and agentless monitoring platform offering over 3,000 automated integrations. This is one of the very nice and good tools to be acknowledged in the case of enterprise-level monitoring.

LogicMonitor delivers a lot of positive outcomes through proactive SNMP alert monitoring. When a device goes down, it triggers an alert to the operations team, and the operations team quickly checks why and what problems may have arisen for the device to go down. This allows the operations team to open a relevant ticket to the support team to check the device physically.

LogicMonitor has delivered a lot of good use cases in terms of knowing the availability of the network and how the network devices are performing. In a large enterprise environment, knowing this is always valuable. Downtime on each network asset has been reduced, and now there is better visibility for the operations team to manage 24/7 support.

A change in handling incidents has been noticed. The visibility on overall network infrastructure and availability has been maintained above 98% overall in terms of managing network services.

Reporting  limitations exist with the product. When trying to create a dashboard that is useful for day-to-day monitoring, the native reporting is not that intuitive.

For the first-time user, learning the product presents a very steep learning curve. It is a bit complicated yet effective tool. It may take some time for an individual who is new to the platform to learn and become familiar with the navigation because the GUI is full of tabs.

LogicMonitor is a very effective and helpful tool to monitor all SNMP-based network devices. However, the response time and application loading can be slow, and despite being a SaaS-based application, the GUI could be better designed to show less and do more.

Customization support is not that easy. Professional  support or the support team must be involved to look after customized monitoring, which is sometimes not that straightforward and requires a lot of collaboration with other teams to support that requirement.

LogicMonitor has been used for more than two years.

LogicMonitor is stable.

LogicMonitor scales well across the geography of customer presence. By placing the number of pollers, N number of devices can be polled, and managing those pollers is easy as it is a SaaS-based application that can be managed without any dependency on VPN or being on-premises.

There have been no issues so far to report to customer support. However, based on what has been heard, the support team is very good and very responsive in terms of acknowledging and attending to any problems and challenges from end customers.

A different solution called SolarWinds was used previously. That product was implemented in a different business environment. After splitting the network infrastructure from a legacy business environment to new, there was an opportunity to onboard and review a new product, and LogicMonitor was onboarded.

Though LogicMonitor is a SaaS-based platform, the pricing and overall deployment was quite easy. The licensing part was not involved in the process. The decision was made by the customers, and the purchase order was made directly by them.

LogicMonitor underwent a POC, and it was then finalized.

LogicMonitor is a very effective and helpful tool to monitor all SNMP-based network devices. Downtime on each network asset has been reduced, and there is now better visibility for the operations team to manage 24/7 support.

The pricing and overall deployment was quite easy. The licensing part was not involved. The decision was made by the customers, and the purchase order was made directly by them.

For someone looking for an all-in-one solution that covers network, infrastructure, and cloud, LogicMonitor is a pretty solid choice. However, if the needs are simpler, more cost-effective, or less complicated, open-source tools might be better options.

LogicMonitor is overall a great tool, and it is moving in the right direction. The latest enhancement in the GUI console is really intuitive and has brought a lot of good insight about monitoring network infrastructure. The review rating for LogicMonitor is 9 out of 10.