Infrastructure Monitoring and Observability Platform

LogicMonitor automation is outstanding, as it automatically detects new systems on our server and sets them up to protect against security threats. It lets our team spend more time on important projects instead of tedious, repetitive tasks and helps us avoid costly mistakes.

It keeps our system secure and bug-free. It stops outside access to our systems immediately. Automation has reduced the manual work significantly, which lets our team members focus on more strategic projects instead of repetitive tasks.

It's easy to use even for non-technical users. It gives us live cost tracking. It is scalable and grows with us. It alerts early in case of any issues or threats.

It has limited access to financial resources.

I have used the solution for four years.

We did not use any other alternative other than LogicMonitor.

LogicMonitor has helped us with a lot of issues, including budgeting and security issues, so I would highly recommend it.

We considered Dynatrace.

The alerting automatically creates and routes tickets in our ITSM system, which saves us a ton of manual work.

In my daily work, I monitor all kinds of servers and websites through LogicMonitor. It depends on the particular use case or the client requirement, and it involves all kinds of alerts related to the resources that a computer uses: CPU, memory, and networking.

I don't think anything unique exists about my main use case for LogicMonitor; anyone who uses LogicMonitor uses it in the same way, with only the types of alerts configured being different.

I don't have any numbers to share, but I can say, with my experience, the incident volume has dropped by about 30%, maybe more.

I find the UI of LogicMonitor is pretty good compared to other tools I've used, and we do use the reports for internal reviews and root cause analyses. I find it very clean.

LogicMonitor can be improved by reducing the number of false positives it generates and by enhancing the application monitoring part, which does not work well; Dynatrace still dominates the industry for that.

My main use case for LogicMonitor is managing network and switches. We have set up our office in various sites around the world, and LogicMonitor helps us in monitoring the switches, the overall network, the ISP's state, and everything about the network. It's all managed by LogicMonitor.

If there are any alerts or if any switch goes down, we get an instant email through ServiceNow to our mailbox.

The best features that LogicMonitor offers include integration with various platforms and the UI. LogicMonitor has positively impacted my organization by reducing network monitoring time and the overall time spent on reviewing the switches and network-related concerns.

Now we simply rely on the alerts, the emails, the priority of those alerts, the warning, and the severity; everything is managed by LogicMonitor. We don't have to work extensively on it anymore. We rely on the tool and the triggers.

I think if LogicMonitor offered a desktop app or something that can be installed on the machine, it would be really helpful.

Additionally, it times out after every couple of minutes, perhaps 20 or 30 minutes. If there were a way that it could continue running, whether as an app or as a site in the background, that would be helpful.

I have been using LogicMonitor for 2.5 years.

LogicMonitor is stable.

LogicMonitor's scalability is good; it is something that we can work on, and as I already mentioned, we are still working on it.

My experience with pricing, setup cost, and licensing was all feasible; it wasn't that expensive.

My advice to others looking into using LogicMonitor is to go for it and use it; it's worth trying.

Dynamic Service Insights doesn't affect us in any way; it's just that the overall concept of managing the networks is working fine for us. LogicMonitor doesn't help in resolving MTTR; it only manages the network and gives alerts if there is an issue. Once there is an issue, if it's something that can be resolved onsite, we have to send engineers onsite. The ticket resolution is not managed by LogicMonitor. I'm not sure exactly how the cost was saved, but it has helped us in terms of viewing the network from one single tool. We don't have to keep switching from one to another. We have given access to more than 10 or 15 employees already, with two from network and the rest from the other teams.

My overall rating for LogicMonitor is 9 out of 10.

I am using LogicMonitor for accessing devices in real time to monitor any critical or major alerts. We use LogicMonitor to map alerts to ServiceNow to generate tickets on a real-time basis. This is one of the excellent applications and portals I have used in my career, and it is a strong product for any enterprise, small, or medium-sized company that needs to handle or monitor large-scale devices, cloud devices, or servers.

Regarding the use of Admin AI for diagnosing root causes and orchestrating remediation, I have not yet implemented this. My cloud AI team or ECI AI team may be working on this capability. I need to investigate this further in the future. Currently, I use LogicMonitor for real-time monitoring to check for any critical outages occurring in networks or system servers. I can also fetch reports from LogicMonitor to obtain all the data for a particular client as needed for my company's perspective during data preparation. I refresh reports from LogicMonitor regularly, and I need to check further with my cloud team regarding the AI functionality. As of now, I am not using that option.

I use LogicMonitor for accessing devices in real time and monitoring any critical or major alerts. We map alerts to ServiceNow to generate tickets on a real-time basis. This is one of the excellent applications and portals I have used in my career. It is a strong product for any enterprise, small, or medium-sized company that needs to handle or monitor large-scale devices, cloud devices, or servers.

I can also use the old UI, which is still available to me where the setup is almost the same, although the overall interface is a bit older. Apart from that, there are no issues. We can set up the time zone in the application according to standards, such as EST or any other zone we require.

Based on my experience with LogicMonitor, I dislike a particular design aspect, and I am uncertain whether this design was created by my company or if it is a global configuration. For any particular client, we use network and system or server devices, and these are mapped in the resource or resource mapping group. For those resources of a particular client, we can access all the details, including all thresholds and real-time monitoring. For example, for a client using five network devices and five servers, they may have some ISP circuits or WAN circuits being used by that same client. Whether there is a single circuit or dual circuit depends on the environment or the client setup. We have to search in a different option within the same resource tab to access only those circuit details for all clients. It would be beneficial if there were an option available to add ISP circuit details for a particular client within the same platform, as that would save time accessing it.

When we open a particular monitoring tab in LogicMonitor, we have to open a duplicate LogicMonitor window in the same browser. Based on my understanding, this may be by design, but if it were possible to add those details within the same client environment or client setup in the same tab, that would reduce the time required to access or troubleshoot during any outage. Additionally, I found that LogicMonitor needs some improvement in threshold monitoring. For example, when we monitor a particular device with a temperature issue or high-temperature problem, sometimes I observe that in real time when I log into the device, the temperature shows something that does not accurately match what is displayed on the LogicMonitor platform. That needs fine-tuning.

I have been working with LogicMonitor for the last eleven months.

I have not experienced significant lagging, crashing, or downtime with LogicMonitor during the last eleven months. When I first started using this application, I used it for approximately one to one and a half minutes, and during that time LogicMonitor became unresponsive after refreshing the window. However, it returned to normal operation after that. That is my only experience with such an issue.

I have already mentioned that LogicMonitor is very scalable and useful for large enterprise networks and large enterprise companies. I can confirm that it can be very helpful for all companies.

I have not had to contact technical support yet. I completed a certification through my organization as part of the LM Getting Started Batch 2025 LogicMonitor Basic Training. I learned a lot from that training, including basic modules about LogicMonitor, which was helpful for gaining knowledge. I did contact my company's technical support or Enterprise Tools team when I found some issues such as multiple alerts flooding from LogicMonitor or if an alert had already been removed from the system but still appeared in LogicMonitor, and those issues were resolved. I have not yet contacted any LogicMonitor technical team directly.

Regarding alternatives to LogicMonitor, I can say that in my previous organization at Unify CX, I used PRTG as a monitoring tool, the PRTG Network Monitor. I have also used SolarWinds as a real-time monitoring tool. However, I can confirm that LogicMonitor is one of the best platforms for any organization to use for network, cloud, or system monitoring. It is user-friendly and the overall structural setup is very strong.

Regarding the initial deployment of LogicMonitor, I found it not very difficult, but the setup was quite new to me because I was using it for the first time. Within one or two days, I understood most of it, and as I continued using it more, I gained knowledge about everything, including the setup, access, how to check alerts, alert tuning in this setup, how to check if any alert is in SDT, checking graphs, and all the configurations we have in this setup. It is truly impressive.

LogicMonitor does not require any maintenance on my end. We do not involve ourselves in the maintenance, but there is a team in my organization called the Enterprise Tools Team (ETT). They handle the maintenance portion of the application. We do not have much involvement in it currently.

Regarding pricing, I do not know much about it. I do not have much knowledge about the pricing or how much it costs to a particular organization because I work as a NOC engineer, so my focus is to monitor the network and system components from LogicMonitor on a twenty-four-seven basis. I wish to know more if you want to share that information with me, but I do not have that knowledge currently.

Currently, there is a new UI option that is an advanced UI version for monitoring the application.

Regarding dynamic service insights for real-time visibility, I apologize, but I do not understand what you mean by dynamic service. Could you please elaborate a bit further? As of now, I am not using that service, so I cannot tell you elaborately about this topic. On a scale from one to ten, I would rate LogicMonitor as a nine overall because I cannot provide a ten, as there is always a chance to improve. My overall review rating for LogicMonitor is nine out of ten.

My main use case for LogicMonitor is real-time monitoring, alerting, performance tracking, and infrastructure visibility.

In LogicMonitor, I can create a dashboard to monitor proactively, manage alerting, capacity planning, and operational visibility. Our network team monitors bandwidth utilization, device health, and server availability to prevent outages, making this one of the best use cases with LogicMonitor.

LogicMonitor is good for dashboards and reporting, allowing us to easily track the real-time performance of servers and network devices, as well as create custom reports for operational visibility, representing the main cases we are working with.

Day-to-day, I rely on real-time monitoring, which includes monitoring network devices such as routers and servers for CPU utilization and server memory use. Alerts are triggered when server disk usage reaches 90%, which is beneficial for monitoring alert management.

In addition to the aforementioned features, LogicMonitor provides log and event correlation, helping to correlate logs, alerts, and metrics for troubleshooting. It aids in investigating application slowdowns by checking logs and CPU spikes together, supporting day-to-day operations through real-time monitoring, alerting, dashboard, reporting, auto-discovery, topology mapping, and proactive infrastructure management.

In our organization, LogicMonitor is deployed to provide centralized monitoring of infrastructure, network devices, server applications, and cloud resources, allowing us to monitor routers, switches, and servers from a single platform while enabling proactive alerting and operational visibility across hybrid IT environments.

The best features of LogicMonitor include alerting and escalation, triggered when CPU utilization exceeds 90%. Additionally, topology mapping provides visual dependency mapping of infrastructure, mapping relationships between servers, network devices, and applications, leading to faster issue detection and troubleshooting, along with centralized operational monitoring.

LogicMonitor has positively impacted our organization by allowing early detection of memory spikes on production servers, enabling the team to resolve issues before they affect service, and making day-to-day work much less stressful for us.

LogicMonitor helps improve outcomes, including improved infrastructure uptime, faster issue resolution, and better visibility across servers, network devices, and cloud resources. In terms of metrics, I can point to uptime percentage, availability of servers and network devices, and faster incident resolution times, as well as a reduction in the number of monitoring-related incidents.

In terms of improvement, I suggest that the pricing could be on the higher side for smaller organizations, advanced customization has a learning curve, and alert tuning may require initial optimization to avoid too many alerts.

Areas for improvement include optimizing alert noise, enhancing dashboard customization, increasing pricing flexibility, and reducing the learning curve for new users.

I have been using LogicMonitor for 24 months.

LogicMonitor is a stable and reliable monitoring platform that supports continuous monitoring of infrastructure, networks, and clouds with strong uptime and consistent performance. Specifically, my team uses LogicMonitor daily to monitor servers, routers, network devices, applications, and cloud resources with minimal operational disruptions.

The customer support is very good.

Previously, we used SolarWinds, and the reason for switching was that we could not access real-time dashboards or monitor servers, routers, switches, and CPU utilization effectively, which is why LogicMonitor has proven to be a much better platform for our needs.

The use of LogicMonitor significantly helps save time and reduce downtime in our organization.

Our pricing and setup costs are organization-specific and based on company deployment across network areas. The pricing model is subscription-based.

Before choosing LogicMonitor, we evaluated SolarWinds.

I advise others looking into LogicMonitor that it is a very good platform.

LogicMonitor is a strong choice for any organization seeking proactive monitoring, centralized observability, and improved operational visibility across the IT environment.

I would rate this review 9 out of 10.

I primarily use LogicMonitor as a centralized infrastructure monitoring platform, which helps me to identify performance issues, outages, and capacity bottlenecks before they impact the users. It is basically used for monitoring servers, network devices, cloud infrastructure, storage systems, and similar infrastructure components.

LogicMonitor offers standout features such as agent-plus monitoring, easy scalability, multi-vendor support, and cloud monitoring integrations, which are valuable features. LogicMonitor has positively impacted my organization by improving scalability, allowing me to expand monitoring from a small environment to a large, cloud-based infrastructure without any changes in the architecture. It also supports enterprise operations effectively.

Since using LogicMonitor, I have improved infrastructure visibility, which has resulted in faster incident response, reduced downtime, better capacity planning, and a significant reduction in manual monitoring efforts, providing me with substantial benefits.

LogicMonitor has a few areas that need improvement, such as more simplified customization for advanced monitoring, better pricing flexibility for smaller organizations, improved reporting templates, and an easier onboarding process for beginners.

I have been using LogicMonitor for the past four years.

LogicMonitor is reliable and stable.

LogicMonitor is scalable and very good at monitoring and capturing the alert systems, with alerts configured based on threshold anomalies and device groups, making it one of the strongest features.

The support team is good, but the response time is low; they need to focus on improving the response time.

I have not used any other solutions previously. LogicMonitor is the only tool I have used.

The challenges I faced during the deployment of LogicMonitor include fine-tuning alert thresholds, reducing alert noise, and customizing monitoring for some legacy applications.

The challenges I faced in gaining complete visibility across my hybrid infrastructure include fine-tuning alert thresholds, reducing alert noise, learning the platform's advanced configuration options, and customizing monitoring for some legacy applications.

There is a good return on investment, as I have saved a lot of time and can monitor all alerts with fewer employees thanks to LogicMonitor, which has definitely saved money.

The pricing part is taken care of by my accounts team, so I do not have the details.

I did not evaluate any other options.

I have utilized the Dynamic Service Insights feature in LogicMonitor, which has improved root cause analysis by quickly identifying the affected dependency chain, resulting in faster incident response, reduced mean time to resolution, and better visibility for management and operation teams to understand service health, leading to better risk assessment during outages or performance issues.

The faster response time and reduced MTTR have been noticeable, although I do not have the exact numbers.

I have not used LogicMonitor's Edwin AI for diagnosing root causes or orchestrating remediation.

I have not used the autonomous learning feature of Edwin AI.

I would rate LogicMonitor a seven out of ten. My advice for others looking into using LogicMonitor is that they can proceed with this particular tool as it is a good tool for monitoring systems and a stronger option than other monitoring tools available.

LogicMonitor is used to monitor servers, network devices, firewalls, routers, switches, and anything with support for SNMP, WMI, and API support.

LogicMonitor manages network assets that are deployed globally across all data centers. Proactive monitoring for any SNMP alert helps to check the device status and its availability.

An agentless architecture is implemented with collectors that are very easy to deploy and manage, which helps reduce the overhead of installing agents on every monitored endpoint.

LogicMonitor has a device discovery console that helps monitor devices and significantly reduces onboarding time. The platform is MSP friendly with strong, mature multitenant capabilities.

Several customers leverage the same tenant of LogicMonitor, making it easy to navigate and switch between different tenants to manage customers.

LogicMonitor supports monitoring for a vast array of devices including VMware, Cisco, NetApps, and Linux and Windows servers. The platform also supports API-based monitoring, which is very useful for SaaS-based applications.

LogicMonitor is a very easy and agentless monitoring platform offering over 3,000 automated integrations. This is one of the very nice and good tools to be acknowledged in the case of enterprise-level monitoring.

LogicMonitor delivers a lot of positive outcomes through proactive SNMP alert monitoring. When a device goes down, it triggers an alert to the operations team, and the operations team quickly checks why and what problems may have arisen for the device to go down. This allows the operations team to open a relevant ticket to the support team to check the device physically.

LogicMonitor has delivered a lot of good use cases in terms of knowing the availability of the network and how the network devices are performing. In a large enterprise environment, knowing this is always valuable. Downtime on each network asset has been reduced, and now there is better visibility for the operations team to manage 24/7 support.

A change in handling incidents has been noticed. The visibility on overall network infrastructure and availability has been maintained above 98% overall in terms of managing network services.

Reporting limitations exist with the product. When trying to create a dashboard that is useful for day-to-day monitoring, the native reporting is not that intuitive.

For the first-time user, learning the product presents a very steep learning curve. It is a bit complicated yet effective tool. It may take some time for an individual who is new to the platform to learn and become familiar with the navigation because the GUI is full of tabs.

LogicMonitor is a very effective and helpful tool to monitor all SNMP-based network devices. However, the response time and application loading can be slow, and despite being a SaaS-based application, the GUI could be better designed to show less and do more.

Customization support is not that easy. Professional support or the support team must be involved to look after customized monitoring, which is sometimes not that straightforward and requires a lot of collaboration with other teams to support that requirement.

LogicMonitor has been used for more than two years.

LogicMonitor is stable.

LogicMonitor scales well across the geography of customer presence. By placing the number of pollers, N number of devices can be polled, and managing those pollers is easy as it is a SaaS-based application that can be managed without any dependency on VPN or being on-premises.

There have been no issues so far to report to customer support. However, based on what has been heard, the support team is very good and very responsive in terms of acknowledging and attending to any problems and challenges from end customers.

A different solution called SolarWinds was used previously. That product was implemented in a different business environment. After splitting the network infrastructure from a legacy business environment to new, there was an opportunity to onboard and review a new product, and LogicMonitor was onboarded.

Though LogicMonitor is a SaaS-based platform, the pricing and overall deployment was quite easy. The licensing part was not involved in the process. The decision was made by the customers, and the purchase order was made directly by them.

LogicMonitor underwent a POC, and it was then finalized.

LogicMonitor is a very effective and helpful tool to monitor all SNMP-based network devices. Downtime on each network asset has been reduced, and there is now better visibility for the operations team to manage 24/7 support.

The pricing and overall deployment was quite easy. The licensing part was not involved. The decision was made by the customers, and the purchase order was made directly by them.

For someone looking for an all-in-one solution that covers network, infrastructure, and cloud, LogicMonitor is a pretty solid choice. However, if the needs are simpler, more cost-effective, or less complicated, open-source tools might be better options.

LogicMonitor is overall a great tool, and it is moving in the right direction. The latest enhancement in the GUI console is really intuitive and has brought a lot of good insight about monitoring network infrastructure. The review rating for LogicMonitor is 9 out of 10.