My main use case for LogicMonitor is real-time monitoring, alerting, performance tracking, and infrastructure visibility.

In LogicMonitor, I can create a dashboard to monitor proactively, manage alerting, capacity planning, and operational visibility. Our network team monitors bandwidth utilization, device health, and server availability to prevent outages, making this one of the best use cases with LogicMonitor.

LogicMonitor is good for dashboards and reporting, allowing us to easily track the real-time performance of servers and network devices, as well as create custom reports for operational visibility, representing the main cases we are working with.

Day-to-day, I rely on real-time monitoring, which includes monitoring network devices such as routers and servers for CPU utilization and server memory use. Alerts are triggered when server disk usage reaches 90%, which is beneficial for monitoring alert management.

In addition to the aforementioned features, LogicMonitor provides log and event correlation, helping to correlate logs, alerts, and metrics for troubleshooting. It aids in investigating application slowdowns by checking logs and CPU spikes together, supporting day-to-day operations through real-time monitoring, alerting, dashboard, reporting, auto-discovery, topology mapping, and proactive infrastructure management.

In our organization, LogicMonitor is deployed to provide centralized monitoring of infrastructure, network devices, server applications, and cloud resources, allowing us to monitor routers, switches, and servers from a single platform while enabling proactive alerting and operational visibility across hybrid IT environments.

The best features of LogicMonitor include alerting and escalation, triggered when CPU utilization exceeds 90%. Additionally, topology mapping provides visual dependency mapping of infrastructure, mapping relationships between servers, network devices, and applications, leading to faster issue detection and troubleshooting, along with centralized operational monitoring.

LogicMonitor has positively impacted our organization by allowing early detection of memory spikes on production servers, enabling the team to resolve issues before they affect service, and making day-to-day work much less stressful for us.

LogicMonitor helps improve outcomes, including improved infrastructure uptime, faster issue resolution, and better visibility across servers, network devices, and cloud resources. In terms of metrics, I can point to uptime percentage, availability of servers and network devices, and faster incident resolution times, as well as a reduction in the number of monitoring-related incidents.

In terms of improvement, I suggest that the pricing could be on the higher side for smaller organizations, advanced customization has a learning curve, and alert tuning may require initial optimization to avoid too many alerts.

Areas for improvement include optimizing alert noise, enhancing dashboard customization, increasing pricing flexibility, and reducing the learning curve for new users.

I have been using LogicMonitor for 24 months.

LogicMonitor is a stable and reliable monitoring platform that supports continuous monitoring of infrastructure, networks, and clouds with strong uptime and consistent performance. Specifically, my team uses LogicMonitor daily to monitor servers, routers, network devices, applications, and cloud resources with minimal operational disruptions.

The customer support is very good.

Previously, we used SolarWinds, and the reason for switching was that we could not access real-time dashboards or monitor servers, routers, switches, and CPU utilization effectively, which is why LogicMonitor has proven to be a much better platform for our needs.

The use of LogicMonitor significantly helps save time and reduce downtime in our organization.

Our pricing and setup costs are organization-specific and based on company deployment across network areas. The pricing model is subscription-based.

Before choosing LogicMonitor, we evaluated SolarWinds.

I advise others looking into LogicMonitor that it is a very good platform.

LogicMonitor is a strong choice for any organization seeking proactive monitoring, centralized observability, and improved operational visibility across the IT environment.

I would rate this review 9 out of 10.

I primarily use LogicMonitor as a centralized infrastructure monitoring platform, which helps me to identify performance issues, outages, and capacity bottlenecks before they impact the users. It is basically used for monitoring servers, network devices, cloud infrastructure, storage systems, and similar infrastructure components.

LogicMonitor offers standout features such as agent-plus monitoring, easy scalability, multi-vendor support, and cloud monitoring integrations, which are valuable features. LogicMonitor has positively impacted my organization by improving scalability, allowing me to expand monitoring from a small environment to a large, cloud-based infrastructure without any changes in the architecture. It also supports enterprise operations effectively.

Since using LogicMonitor, I have improved infrastructure visibility, which has resulted in faster incident response, reduced downtime, better capacity planning, and a significant reduction in manual monitoring efforts, providing me with substantial benefits.

LogicMonitor has a few areas that need improvement, such as more simplified customization for advanced monitoring, better pricing flexibility for smaller organizations, improved reporting templates, and an easier onboarding process for beginners.

I have been using LogicMonitor for the past four years.

LogicMonitor is reliable and stable.

LogicMonitor is scalable and very good at monitoring and capturing the alert systems, with alerts configured based on threshold anomalies and device groups, making it one of the strongest features.

The support team is good, but the response time is low; they need to focus on improving the response time.

I have not used any other solutions previously. LogicMonitor is the only tool I have used.

The challenges I faced during the deployment of LogicMonitor include fine-tuning alert thresholds, reducing alert noise, and customizing monitoring for some legacy applications.

The challenges I faced in gaining complete visibility across my hybrid infrastructure include fine-tuning alert thresholds, reducing alert noise, learning the platform's advanced configuration options, and customizing monitoring for some legacy applications.

There is a good return on investment, as I have saved a lot of time and can monitor all alerts with fewer employees thanks to LogicMonitor, which has definitely saved money.

The pricing part is taken care of by my accounts team, so I do not have the details.

I did not evaluate any other options.

I have utilized the Dynamic Service Insights feature in LogicMonitor, which has improved root cause analysis by quickly identifying the affected dependency chain, resulting in faster incident response, reduced mean time to resolution, and better visibility for management and operation teams to understand service health, leading to better risk assessment during outages or performance issues.

The faster response time and reduced MTTR have been noticeable, although I do not have the exact numbers.

I have not used LogicMonitor's Edwin AI for diagnosing root causes or orchestrating remediation.

I have not used the autonomous learning feature of Edwin AI.

I would rate LogicMonitor a seven out of ten. My advice for others looking into using LogicMonitor is that they can proceed with this particular tool as it is a good tool for monitoring systems and a stronger option than other monitoring tools available.

My main use case for LogicMonitor is to monitor network devices like switches, routers, firewall devices, and servers which support SNMP based monitoring, and we are also monitoring API-based SaaS applications and ICMP based server monitoring.

I am managing our DNS and DHCP server using LogicMonitor because our server supports SNMP based user monitoring, which enables us to monitor the compute and the server availability.

I am also performing API-based monitoring for our SaaS-based application which does not support SNMP-based monitoring, and we are performing health checks for DNS probing, which tells the DNS latency from a particular endpoint and checks the resolution path.

The best features LogicMonitor offers are its topology-based architecting, customized monitoring, the ability to load the SNMP MIB for customized vendors, and intelligent alerting and automation, which is a strong proactive area where LogicMonitor is working nicely.

The topology-based architecture helps our team as we conduct SNMP-based alerting through LogicMonitor, where we poll the devices regularly once every five minutes, and if we receive an alert, we send an automated alert to ServiceNow, which converts that alert to a ticket for the operations team to address. Topology-based mapping is useful in finding and locating the device and its hierarchy, showing where the device is located and how it is connected to other upstream and downstream devices.

LogicMonitor has positively impacted our organization by providing proactive monitoring for all our network assets, which is very useful in large enterprise businesses, allowing us to check the overall health and compute on the network devices and on the servers.

LogicMonitor has a limited out-of-box customization option, which requires the involvement of professional services that may take time to craft the execution plan and deployment for discovering the network devices, so improvements are needed in this area.

The existing UI interface of LogicMonitor is quite overwhelming. A person using the tool for the first time may be confused about what they are looking at, so sorting out the GUI to make it user-friendly for new users would be great.

The ability to perform custom health check monitoring for different types of services, such as DNS and DHCP or even NTP, would be more useful. While it provides some health check monitoring, more customization would be appreciated.

The customization with alerting rules and setting up the dashboard can be a tedious task, and extra help from support may be needed. I recommend reaching out to them without hesitation as they are a knowledgeable team, and they support all kinds of customization for specific requirements to monitor.

I have been using LogicMonitor for two and a half years.

LogicMonitor is a stable and very well-managed tool.

The scalability of LogicMonitor is excellent. We can deploy pollers as needed and decide the environment for their placement to ensure the reachability of our network assets, including deploying pollers in public clouds for the discovery of our network assets.

Customer support is excellent. The issues we identified in our environment were handled properly by the TAC staff.

We have not used any different solution in the past. We conducted a POC on LogicMonitor and decided to implement it.

LogicMonitor is an agentless based monitoring device, which helps in faster deployment and can be deployed in multi-cloud environments as well.

The pricing, setup cost, and licensing were handled by the customer. We helped them with the deployment, management, and operational aspects of LogicMonitor.

We have seen a great return on investment after the deployment of this product, with 24/7 visibility on our network infrastructure being achieved through a centralized management console, requiring only a few resources to manage, such as three people on our team. We save a lot of downtime on devices by scheduling planned maintenance which helps avoid false alerting.

We have been able to keep our network infrastructure up by 99%, reduce the number of outages by 25%, and minimize the resources needed to find network issues through centralized monitoring with LogicMonitor.

We evaluated another option called SolarWinds.

LogicMonitor has helped us manage our network assets located on-premises and in cloud workloads, allowing us to execute a network scan for all our network assets and manage them all with great health and availability.

We have not utilized the Dynamic Service Insights feature.

We have used the Edwin diagnostics for running the SNMP walk command to check the reachability of the device, including whether the remote device can be discovered and if the SNMP configurations are set properly.

We are not using the Edwin AI feature of LogicMonitor.

We have discussed all that was important for this interview. Overall, LogicMonitor is a great tool and a solid, stable solution for monitoring enterprise businesses. Our review rating for LogicMonitor is a nine out of ten.

LogicMonitor is used to monitor servers, network devices, firewalls, routers, switches, and anything with support for SNMP, WMI, and API support.

LogicMonitor manages network assets that are deployed globally across all data centers. Proactive monitoring for any SNMP alert helps to check the device status and its availability.

An agentless architecture is implemented with collectors that are very easy to deploy and manage, which helps reduce the overhead of installing agents on every monitored endpoint.

LogicMonitor has a device discovery console that helps monitor devices and significantly reduces onboarding time. The platform is MSP friendly with strong, mature multitenant capabilities.

Several customers leverage the same tenant of LogicMonitor, making it easy to navigate and switch between different tenants to manage customers.

LogicMonitor supports monitoring for a vast array of devices including VMware, Cisco, NetApps, and Linux and Windows servers. The platform also supports API-based monitoring, which is very useful for SaaS-based applications.

LogicMonitor is a very easy and agentless monitoring platform offering over 3,000 automated integrations. This is one of the very nice and good tools to be acknowledged in the case of enterprise-level monitoring.

LogicMonitor delivers a lot of positive outcomes through proactive SNMP alert monitoring. When a device goes down, it triggers an alert to the operations team, and the operations team quickly checks why and what problems may have arisen for the device to go down. This allows the operations team to open a relevant ticket to the support team to check the device physically.

LogicMonitor has delivered a lot of good use cases in terms of knowing the availability of the network and how the network devices are performing. In a large enterprise environment, knowing this is always valuable. Downtime on each network asset has been reduced, and now there is better visibility for the operations team to manage 24/7 support.

A change in handling incidents has been noticed. The visibility on overall network infrastructure and availability has been maintained above 98% overall in terms of managing network services.

Reporting limitations exist with the product. When trying to create a dashboard that is useful for day-to-day monitoring, the native reporting is not that intuitive.

For the first-time user, learning the product presents a very steep learning curve. It is a bit complicated yet effective tool. It may take some time for an individual who is new to the platform to learn and become familiar with the navigation because the GUI is full of tabs.

LogicMonitor is a very effective and helpful tool to monitor all SNMP-based network devices. However, the response time and application loading can be slow, and despite being a SaaS-based application, the GUI could be better designed to show less and do more.

Customization support is not that easy. Professional support or the support team must be involved to look after customized monitoring, which is sometimes not that straightforward and requires a lot of collaboration with other teams to support that requirement.

LogicMonitor has been used for more than two years.

LogicMonitor is stable.

LogicMonitor scales well across the geography of customer presence. By placing the number of pollers, N number of devices can be polled, and managing those pollers is easy as it is a SaaS-based application that can be managed without any dependency on VPN or being on-premises.

There have been no issues so far to report to customer support. However, based on what has been heard, the support team is very good and very responsive in terms of acknowledging and attending to any problems and challenges from end customers.

A different solution called SolarWinds was used previously. That product was implemented in a different business environment. After splitting the network infrastructure from a legacy business environment to new, there was an opportunity to onboard and review a new product, and LogicMonitor was onboarded.

Though LogicMonitor is a SaaS-based platform, the pricing and overall deployment was quite easy. The licensing part was not involved in the process. The decision was made by the customers, and the purchase order was made directly by them.

LogicMonitor underwent a POC, and it was then finalized.

LogicMonitor is a very effective and helpful tool to monitor all SNMP-based network devices. Downtime on each network asset has been reduced, and there is now better visibility for the operations team to manage 24/7 support.

The pricing and overall deployment was quite easy. The licensing part was not involved. The decision was made by the customers, and the purchase order was made directly by them.

For someone looking for an all-in-one solution that covers network, infrastructure, and cloud, LogicMonitor is a pretty solid choice. However, if the needs are simpler, more cost-effective, or less complicated, open-source tools might be better options.

LogicMonitor is overall a great tool, and it is moving in the right direction. The latest enhancement in the GUI console is really intuitive and has brought a lot of good insight about monitoring network infrastructure. The review rating for LogicMonitor is 9 out of 10.

My main use case for LogicMonitor is monitoring devices and network devices like switches, routers, and firewalls.

Our company uses LogicMonitor to monitor bandwidth usage on switches, track memory usage on servers, get alerts when a firewall goes down, and detect issues before users notice, which automates alerts and eliminates the need for manual checking.

The best feature LogicMonitor offers is its dashboard, along with Auto-Discovery and smart alerting based on CPU, memory, and uptime, saving significant setup time with custom dashboards useful for our team's analysis.

Auto-Discovery is one of the most useful features because it automatically finds and starts monitoring devices without manual effort, scanning devices such as routers, switches, servers, and firewalls, thereby applying the right monitoring automatically.

Another powerful feature is the auto network map, which automatically creates a virtual map of the network and shows how routers, switches, and servers are connected, helping us identify which device failures impact others.

LogicMonitor has positively impacted our organization by reducing downtime and increasing uptime, allowing us to detect issues before they cause outages, maintaining business application uptime, preventing revenue loss, enhancing customer experience, expediting issue resolution, and reducing stress on the team.

I wish LogicMonitor could improve by integrating all dashboards for different countries and regions within one view to simplify oversight, as navigating multiple sites takes time.

I have about two years of experience in my current field. I have been using LogicMonitor for about two years.

LogicMonitor is stable.

The scalability of LogicMonitor is impressive, as it handles more load without slowing down or breaking, maintaining performance and reliability.

Customer support is very good, providing instant help and assistance for any user problems and guidance for optimizing the product.

Before LogicMonitor, we used SolarWinds but switched because it lacked features available in LogicMonitor that are essential for our organization.

LogicMonitor operates in a hybrid environment where we monitor both on-premise infrastructure and cloud platforms, using its SaaS-based architecture to integrate seamlessly without extensive setup.

We are a partner of the vendor but not a reseller.

The return on investment from using LogicMonitor arises from various areas, including reduced downtime, revenue savings, faster resolutions, cost optimization, and reduced security risks, with potential ROI reaching 2000% in mature setups.

LogicMonitor follows a subscription-based pricing model, calculated based on the number of monitored devices or resources, with cheaper rates per device in larger environments.

We only used SolarWinds before LogicMonitor, evaluated other tools, but chose LogicMonitor as the best fit for our organization.

My advice to others looking into using LogicMonitor is that it effectively reduces average resolution time for incidents through real-time alerts and root cause analysis, which significantly improves uptime.

LogicMonitor is a good tool where monitoring is not a one-time setup; it requires continuous tuning of alerts and thresholds to remain effective as the environment evolves, enabling faster decisions and improving overall business performance.

I would rate this product a 10.

I work as a consultant providing solutions to customers, and I use cloud native services for monitoring. I primarily recommend CloudWatch, and if the customer has a preference for a third-party tool, I provide solutions for DataDog or other services.

I function as an architect in cloud services, particularly hybrid cloud. I need these tools and services that I always offer to customers. When I design solutions, I provide a monitoring solution and recommend these services.

I have multiple customers to whom I have recommended monitoring tools. I have worked on many projects including McAfee, CarMax, AMC, and American Media Corporation. I have recommended these services across different projects.

I have been using CloudWatch for more than ten years. I primarily recommend CloudWatch because customers do not want to spend additional money on other tools. I would recommend a native service so they can save cost. AWS is introducing synthetic monitoring for applications, which is crucial for precise monitoring. AWS X-Ray and Amazon QuickSight integration makes CloudWatch a centralized monitoring tool.

LogicMonitor is used for application insights monitoring, collecting, analyzing, and visualizing data from application infrastructure, and identifying errors. It boasts features including real-time alerting, log ingestion, and visualization dashboards. LogicMonitor offers microservices monitoring and more features in terms of alerting and support compared to CloudWatch, but it is costlier.

CloudWatch's integration is very quick. Since these are all connected internally with the AWS backbone network, no significant integration is needed. I simply enable CloudWatch across AWS services. This centralized tool also offers logs query through Amazon QuickSight, creating visual alert dashboards.

Technical support is obviously good in LogicMonitor, rating it a ten. CloudWatch's support rates at eight to eight and a half.

LogicMonitor excels in performance monitoring, tracking performance, bolstering security, and real-time alerting. However, LogicMonitor can struggle with high ingestion costs, data retention limitations, delayed alerts, and missing critical security events.

There are several areas for LogicMonitor to improve. Overly sensitive real-time monitoring leads to too many alerts, which could be managed via AI to reduce false positives. Cost optimization by offering discounts to enterprises could help manage pricing concerns. LogicMonitor should become more centralized to handle heterogeneous environments, as plugins sometimes do not work across platforms like F5 firewall. Complexity and steep documentation also need simplification.

LogicMonitor might struggle with delayed detection, as alerts may not be immediate under high infrastructure load. Other weaknesses include ingestion costs, data retention limitations, missing critical security events, real-time analysis gaps, and delayed alerts.

I have been working with this solution for more than seven years.

Technical support is obviously good in LogicMonitor.

I have experience with AWS, DataDog, and CloudWatch. LogicMonitor offers logs monitoring capabilities. Integration-wise, LogicMonitor also has an agent that can be installed on a particular service, and all data gets populated on LogicMonitor. I can see all the documents and everything. I can also integrate with ServiceNow and other platforms. The choice depends on how the customer is using their infrastructure to monitor.

The main consideration is cost optimization. Some customers want to optimize their cost for their infrastructure, so I would recommend CloudWatch. For other customers who are open to spending additional funds, I would recommend LogicMonitor or DataDog.

LogicMonitor provides application dynamic monitoring and application insights monitoring. It collects, analyzes, and visualizes data from application infrastructure and identifies errors. I can track performance and bolster security with microservices monitoring using LogicMonitor.

LogicMonitor has more features compared to CloudWatch in terms of real-time alerting, log ingestion, alerting, visualization dashboards, and complaint support. However, cost is the only matter of concern. LogicMonitor has more features compared to CloudWatch.

I find a few weaknesses at the moment. Alert fatigue sometimes occurs when there is a peak load on the AWS infrastructure, and LogicMonitor takes some time to alert. High ingestion cost is another concern. Data retention limitations present challenges because sometimes I need to check alerts from six months back, but the data retention is only one week, maximum ten days, or one month. Missing critical security events is an issue where some non-critical logs get flagged as false positives. Real-time analysis is required but sometimes only works in a few services and not in all services. Some security breaches cannot be identified through LogicMonitor because those logs are not captured when something happens to a particular service. For example, if an application has vulnerabilities, the application acts like a legitimate service, but I do not know that. LogicMonitor hardly identifies these things. Even when I collect the logs, I cannot exactly know if the log is the faulty one. I think most service vendors are trying to implement AI models to identify this, but it takes some time to get this done. I think LogicMonitor is also trying to do this.

Delayed detection is a significant issue. Because of high load on the infrastructure, sometimes I will not find the alert immediately. It takes five to ten minutes, and after the impact happens, I get notified five to ten minutes later. This delayed detection is the main issue.

Real-time monitoring is required, and that means overly sensitive alerts with too many false positives. If LogicMonitor can use AI or other methods, they can remove those duplicates and maintain the actual alerts. They can identify false positives prior and prevent them by nullifying those things. Cost is another area where LogicMonitor can provide discounts to enterprise companies using most of their infrastructure to reduce their license cost. Complexity should be addressed because if a customer has multiple heterogeneous environments, LogicMonitor should be centralized to get all the data and do the log monitoring. Sometimes some plugins and agents do not work on few services. For example, on F5 firewalls and on-premises firewall physical servers where I want to get some logs, those do not get logged on LogicMonitor. A lack of context and understanding of the tool is also an issue. The documentation should be more clear and simple in simple language. When I first see the documentation, it is pages upon pages, and it is very difficult to understand everything until I gain some control of that tool. The documentation should be reduced so people can easily use that tool. Instead of going very complex, straightforward guidance should be required. My overall rating for this product is nine out of ten.

My main use case for LogicMonitor is to have visibility on the servers in our network, various networks, and cloud resources.

I use LogicMonitor to look at various logs, and I have used the logs that I have obtained from LogicMonitor to pinpoint issues and fix them.

The dashboards are really very helpful and they can be customized, which helps us.

I think agentless monitoring and the dashboards are my favorite features. With agentless monitoring, there is no need to install software on every device, and that cuts down time because we have a lot of devices. The dashboards are customizable, so various teams and roles can use those dashboards in a way that suits their needs.

When I see things in real time, I am able to get to them faster. When there is any kind of issue on any of our various servers, because we have many servers in our environment, seeing things in real time is very helpful.

It has had a solid impact and has helped us to resolve issues faster with everything in real time and the alerts. Some noticeable changes could be how our dashboards look and how we are able to see things in real time.

LogicMonitor has a very steep learning curve. The user interface sometimes can feel unintuitive. The mobile app has some limitations.

The only challenges we have are sometimes the setup, which can take some work to avoid too much noise. When we need support, they have been helpful.

I have been using LogicMonitor for three years.

LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think LogicMonitor works well.

I am not sure what we used before, as it might have been before my time. I do know that we switched because whatever we were using before was not functioning in a positive way.

There was DataDog that we looked at, and I thought LogicMonitor was better.

The pricing was a bit high. The setup was pretty fair.

I have seen a positive return on investment. I cannot give specific metrics, but it has definitely saved time for my team.

I gave LogicMonitor an overall review rating of 8.

I am an internal system administrator using LogicMonitor. Most of what we do with LogicMonitor involves on-premises hardware such as servers, network equipment, firewalls, and storage devices.

We do not utilize the Dynamic Service Insights feature for real-time visibility. We only use plain monitoring and do not use cloud monitoring such as Office 365 because it is too expensive. We exclusively use network monitoring equipment and server monitoring.

LogicMonitor is deployed on-premises in our organization. We have agents on-premises for servers at our customer sites, and they report back to our LogicMonitor instance.

I have not used LogicMonitor's AIOps for diagnosing root causes and orchestrating remedies.

The most valuable features of LogicMonitor are the company's knowledge about monitoring devices and their expertise in what to monitor. They excel at telling you what is performing well and what is performing poorly. LogicMonitor provides thresholds with explanations of what they mean, whereas a lot of monitoring software captures thresholds and data without knowing exactly what those metrics mean. If needed, you can get help with solving the problem causing the threshold to be triggered. LogicMonitor knows when something is going wrong. For example, when a disk threshold exceeds 90%, you receive a warning. However, that is straightforward, and many software solutions do that.

When you encounter Active Directory thresholds for concurrent connections or open connections, those are more difficult to set correctly. The main reason I appreciate LogicMonitor is that we do not have to set those thresholds ourselves. LogicMonitor does that for us.

LogicMonitor has positively impacted our organization by allowing us to implement it for 1,200 clients or 1,200 endpoints within three months, which went very well. The software has enabled us to operate with one fewer full-time employee because it works exceptionally well and does exactly what we need it to do. Our deployment process was reduced from one day to embed a customer in our settings and workflow to just one hour with LogicMonitor. That is a significant improvement in speed. Additionally, because LogicMonitor is cloud-based software, we do not have to perform any maintenance on the platform itself. All maintenance is automated by LogicMonitor, which saves us considerable time.

LogicMonitor affects our team's mean time to resolve incidents because we perform a lot of troubleshooting with it, particularly performance troubleshooting and configuration management, and those capabilities help us reduce the time to resolve problems significantly. For example, when a switch goes down, we have the latest configuration of the switch available in LogicMonitor.

I do not think there are areas of LogicMonitor that could be improved or enhanced other than the price. We do not have a lot of contact with LogicMonitor because the software usually works as it should.

I have been working with LogicMonitor since 2017.

LogicMonitor has not been down in the years we have used it. It has consistently remained operational. I cannot remember the last time LogicMonitor sent me an email about an error or when I visited the website and encountered an error.

LogicMonitor is very much scalable, stable, and reliable.

I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a specific firewall and have its configuration displayed in LogicMonitor. This capability was not included in the default packages, so I asked whether LogicMonitor could provide that functionality. Within one day, I received a script, and LogicMonitor was able to provide the firewall configuration in LogicMonitor on the same day I submitted the request.

Based on my experience with LogicMonitor's support, I would rate them nine out of ten, with ten being the best support, primarily because of the price.

I participated in the initial setup of LogicMonitor.

The initial setup process of LogicMonitor involved testing several software options. We tested LogicMonitor, Kaseya Traverse, and another option that I do not recall at this moment. LogicMonitor was the solution we selected. We had a connection between our CEO and LogicMonitor for pricing discussions, and after they completed the pricing process, we performed some pre-configuration on the customer side to make LogicMonitor implementation easier. After that, we spent about one month with three people converting everything from the monitoring software we were using previously, which was Zenos, similar to Zabbix. We completed the conversion to LogicMonitor within that one month. We then spent one month troubleshooting the events that were generated, and we used the final month for cleaning up all remaining elements. We made a complete transition to LogicMonitor within three months without any interruption to monitoring.

The challenges I faced in gaining complete visibility across my infrastructure involve combining on-premises devices such as laptops, on-premises users who sometimes transition to another device, mobile devices, or work from home or from another location, and gathering all alerts and then consolidating them into a single usable alert to solve real-time issues with account hacks and other security concerns. However, that has nothing to do with LogicMonitor.

Dynamic Service Insights does not affect my understanding and management of digital services in my organization.

I would rate this product nine out of ten overall.

LogicMonitor is used to monitor all security network appliances and system appliances, including servers, Linux systems, networks, appliances, firewalls, routers, and switches. It also monitors cloud infrastructure, including VNet, cloud services, and cloud connectivity solutions such as Azure ExpressRoute, and extends down into individual configurations such as BGP sessions and IPsec tunnels. This monitoring capability serves multiple sectors through a managed service provider model, providing services to finance, real estate, and other industries.

The LogicMonitor alert UI is valuable because it correlates alerts, preventing unnecessary panic by allowing me to review the alert dashboard instead of logging into each individual device or relying on unreliable monitoring tools. LogicMonitor is very reliable compared to many other monitoring tools I have used. Each individual BGP session, IPsec tunnel, and interface is captured accurately, and the logs are highly reliable.

The impact of LogicMonitor on management of service health and business risks is significant. In my previous company, after implementing LogicMonitor, most issues were resolved within one hour without requiring senior engineer intervention, as junior engineers could resolve issues by reviewing the alert information and understanding what occurred.

The remediation functionality could be improved. Given the power of the tool, implementing a one-click option to change configurations via SSH or API access to appliances would be beneficial. The remediation component could also include automation capabilities.

I have been working with LogicMonitor for one and a half years.

Before LogicMonitor, I used a different tool for log search, though I cannot recall the name. The main differences between previous tools I used, such as SolarWinds, and LogicMonitor are that previous tools do not display everything in one dashboard. They typically show a number of devices and alerts, and to see alert details, I had to click through to see more information. LogicMonitor displays everything in one comprehensive dashboard, which prevents me from forgetting what I see when navigating away from a link.

I researched the pricing of LogicMonitor, and it costs around ten dollars per device per month, which is somewhat expensive compared to other products. Some monitoring tools such as Zabbix are free resources but not as powerful as LogicMonitor. For small businesses that want to utilize LogicMonitor and are just starting out with limited customers, a pricing model targeted to this segment would be beneficial, perhaps at three or two dollars per device per month.

LogicMonitor has advanced AI and AIOps capabilities for diagnosing root causes that I have not yet utilized. LogicMonitor has positively impacted my team's MTTR for incidents. When one switch goes down, multiple alerts trigger not only from that switch but also from peer switches. Suddenly, a hundred alerts may appear, but the issue can be narrowed down by identifying the down device instead of processing all the noise. One switch showing as red means I can ignore the other alerts coming from other switches, which is very helpful as the entire team can see this information in one dashboard. I rate this product a ten out of ten.