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Infrastructure Monitoring and Observability Platform
LogicMonitor's automated SaaS performance monitoring platform provides IT Ops teams with end-to-end visibility and actionable metrics to manage today's sophisticated on-premise, hybrid and cloud IT infrastructures. Deploy and manage your monitoring faster and automatically with Auto-Discovery of devices. Act on infrastructure performance data using built-in and customizable dashboards, performance forecasting, and full reporting. Use built-in workflow capabilities including alerting routing and escalation management to improve IT team response.
Reviews (678)
MayankGarg
Unified monitoring has improved incident response and prevents downtime across servers and apps
Reviewed on Oct 17, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for LogicMonitor is to monitor all the servers, applications, and network performance because it helps us to identify issues such as high CPU usage, slow response time, and downtime before they affect the users. It also makes it easier to check system health and troubleshoot problems from a single place.
Once we noticed a server was running slower than usual. With LogicMonitor, we checked CPU and memory usage and found that resource usage was too high. This helped our team to identify the issues quickly and fix it before it affected users. It also saved our time because we could check everything from a single dashboard instead of checking each server manually.
Mainly, I use LogicMonitor to check system health, review alerts, and keep an eye on server performance. It helps me to spot unusual activity early and makes troubleshooting easier. I also use it to check past performance trends when investigating recurring issues.
How has it helped my organization?
LogicMonitor has helped our team to reduce the time spent on manual troubleshooting. We can identify server issues earlier, respond to alerts faster, and avoid some unexpected downtime. Having all the important metrics in one place also makes it easier for the team to understand what is happening and decide what needs attention first.
Our team can respond to server issues faster because alerts help us to find problems early. It has also reduced the time spent checking systems manually. While I don't have exact numbers to share, it has made troubleshooting easier and helped us to avoid some potential downtime.
The main challenge was getting a clear view of our cloud and on-premise systems in one place. Sometimes we had to check different tools to understand where a problem was coming from. LogicMonitor's Envision platform has helped bring this information together and make it easier to track performance as well as troubleshoot issues. There is still room to improve visibility in some areas.
LogicMonitor has helped our team to reduce the time needed to resolve incidents. The alerts make it easier to identify issues quickly and the performance data helps us to find the root cause without checking multiple systems manually. We still need to investigate some complex issues, but overall, it has made troubleshooting faster and improved our response time.
What is most valuable?
There are many best features in LogicMonitor, including real-time monitoring, automatic alerts, and easy-to-understand dashboards. I also appreciate that I can check server health, CPU and memory usage, and network performance in a single place. The alert system is useful because it helps us to catch problems early, and the performance history makes it easier to find the reason behind recurring issues.
I rely most on the alert system because I don't have to keep checking every server manually. If CPU usage goes high or a server has a problem, I get notified and investigate quickly. It helps our team to save time and fix issues before they can cause bigger problems.
Overall, LogicMonitor covers most of our monitoring needs. I especially appreciate that the alerts and dashboard are easy to use. It would be even better if alert settings were easier to customize and the pricing was more flexible for smaller teams.
Dynamic Service Insights helps us to understand how different parts of our application and infrastructure are connected. When a service slows down or shuts down, we can get a better idea of where the issue is coming from instead of checking everything separately. This makes troubleshooting faster and helps our team to focus on the services that need attention first.
We have used Dynamic Service Insights to get a better view of service health in real-time. It helped us to spot performance issues earlier and understand which services may be affected. This makes it easier to prioritize fixes, reduce the chance of service disruption, and respond before a small issue becomes a bigger business problem.
Edwin AI looks helpful for identifying possible root causes and suggesting what to check next. It can save time during troubleshooting, especially when several alerts happen together. However, I would still verify its findings before applying a fix. Its effectiveness depends on how useful the suggestions are.
Edwin AI's autonomous learning can make future troubleshooting easier. It can save time by suggesting possible causes based on past issues. However, I would still review its recommendations before taking action, especially on critical systems.
What needs improvement?
LogicMonitor could be improved by making the initial setup a little easier and giving users more control over alerts. Sometimes there are too many notifications, so better filtering would help. I would also like to see a simpler pricing plan and a more user-friendly way to create custom dashboards and reports.
I think LogicMonitor's AI features are useful, but security and data privacy are also important when using them. It should be clear how monitoring data is used, who can access it, and how it is protected. Proper access control and transparency around AI-generated insights would help build more trust.
The AI output is generally useful for understanding alerts and finding possible causes of issues. It gives a good starting point, but sometimes I still need to check the actual metrics before taking any action. I would like to see more consistent results and a clearer explanation of how it reaches its conclusions.
For how long have I used the solution?
I have been using LogicMonitor for two years.
What do I think about the stability of the solution?
LogicMonitor is very stable.
What do I think about the scalability of the solution?
LogicMonitor is incredible for scalability, efficiency, and reliability of the software.
How are customer service and support?
Customer support is very supportive and always available to resolve customer issues. I think it is very excellent.
I would rate the customer support a 10.
Which solution did I use previously and why did I switch?
I did not use previous solutions.
What was our ROI?
I see a good ROI in terms of time saved for our IT team from monitoring each service manually. Now we can track and monitor it from a single place.
What's my experience with pricing, setup cost, and licensing?
Based on my usage and experience, the pricing is not very cheap, but it is affordable for small enterprises as well as large ones.
Which other solutions did I evaluate?
We evaluated different solutions such as DataDog and SolarWinds. However, I chose LogicMonitor because it provides good features at a very affordable price.
What other advice do I have?
I would rate LogicMonitor a 10 out of 10 because it helps us to monitor all the servers from a single dashboard. It makes troubleshooting easier and time-saving for us. I would suggest LogicMonitor if you want to monitor multiple servers, applications, and networks from a single place without spending too much. The features should ensure they fit your requirements. My overall product rating is 10.
Brad W.
User-Friendly Monitoring with Deep Capabilities, but a Learning Curve
Reviewed on Oct 16, 2026
Review provided by G2
What do you like best about the product?
I like LogicMonitor’s ease of use, user-friendly interface, and depth of monitoring capabilities. The range of capabilities gives me insight into a vast set of options and the flexibility to target what gets monitored on each system or set of systems.
What do you dislike about the product?
I found there was a fairly extensive learning curve to deploy and manage LogicMonitor. There is just so much to learn that it takes a while to get a grip on all the options available.
What problems is the product solving and how is that benefiting you?
I use LogicMonitor for enterprise monitoring and visibility, with alerts on potential and realized issues in our IT environment.
Vinay S.
All-in-One Monitoring with Helpful Alerts and Dashboards
Reviewed on Oct 16, 2026
Review provided by G2
What do you like best about the product?
LogicMonitor helps us monitor our servers and network in a much more convenient way. What I like most is that nearly all the essential information is available in one place, so I don’t have to keep switching between different tools. The notifications alert us when something is wrong and give us the chance to start investigating before someone else has to point out the issue. The dashboards are also useful for getting a quick, clear overview of overall system performance.
What do you dislike about the product?
Getting started was harder than I expected. There are a lot of configuration options to consider, and it isn’t always clear which ones you actually need. Sometimes there are simply too many messages, especially when several notifications come in at once. I’d really like a simpler setup process and better ways to filter or sort out the less important alerts.
What problems is the product solving and how is that benefiting you?
One useful capability I’ve found is being able to check an issue before spending time digging into it elsewhere. If there’s an anomaly in a server response, or if a network appliance goes offline, I can review the monitoring data to get a clearer picture of what actually happened. We still need to investigate on our side and resolve the problem, but having that information readily available makes the work much easier.
Devon B.
Dynamic Alerting Makes LogicMonitor a Must-Have
Reviewed on Oct 14, 2026
Review provided by G2
What do you like best about the product?
Using dynamic alerting is critical when you’re working with LogicMonitor. We’ve run into plenty of situations where there isn’t a reliable static number to use as a threshold, and dynamic alerting helps solve that problem.
What do you dislike about the product?
The biggest issue we have with LogicMonitor is the topology view. We often end up with an inaccurate topology view of our network infrastructure, and there’s no way for us to manually create or adjust it ourselves.
What problems is the product solving and how is that benefiting you?
Logicmonitor helps close the observability gaps that other vendors’ own tools haven’t been able to cover for us.
Suyash Gaikwad
Monitoring has reduced outages and improves incident response for our hybrid cloud services
Reviewed on Oct 12, 2026
Review from a verified AWS customer
What is our primary use case?
My primary responsibility is LogicMonitor administration, including network-device onboarding, monitoring configuration, alert tuning, and ITSM integration.
For new deployments, I recently onboarded 20+ network devices in the Australia South region. For smaller deployments, I use the Resource Wizard to add devices, assign collectors, configure SNMP credentials, and run discovery to validate communication and monitoring. For bulk deployments, I use NetScan to discover and onboard multiple devices efficiently.
I also manage alerting, thresholds, datasources, and monitoring customization based on operational requirements.
Additionally, I work on LogicMonitor integration with BMC Helix Operations using REST APIs, primarily GET and POST methods, to support automated alert and incident processing.
How has it helped my organization?
LogicMonitor has significantly improved our infrastructure observability, availability, and incident response by providing real-time dashboards, automated alerting, and proactive monitoring.
Our NOC team continuously monitors the environment and receives immediate notifications for critical infrastructure or service failures, enabling faster detection, escalation, and remediation. This has helped improve service availability from approximately 94–95% historically to nearly 99.9% currently.
LogicMonitor provides centralized visibility across Windows, Linux, network, and Cloud services, allowing us to monitor service health, performance metrics, resource utilization, and availability from a single platform.
The platform has also contributed to a significant improvement in MTTR by providing accurate diagnostic data and actionable alerts, enabling engineers to identify the affected component faster and reduce troubleshooting and resolution time.
Overall, LogicMonitor has strengthened our 24×7 monitoring capability, proactive incident detection, service availability, and operational efficiency.
What is most valuable?
LogicMonitor provides a highly automated and scalable monitoring framework. Once the required SNMP/API credentials are configured, devices can be onboarded using the IP address or hostname, followed by automated discovery of supported datasources, interfaces, and metrics.
At the Datasource level, monitoring logic, metrics, thresholds, and alert rules are predefined. Once the appropriate datasource is associated with a device, LogicMonitor automatically executes the required collection logic, retrieves metrics, and presents them through dashboards and time-series graphs, with alerts generated when defined thresholds are breached.
The automated alerting framework significantly improves operational response. For example, if CPU utilization exceeds a defined threshold such as 90%, LogicMonitor evaluates the associated alert rules and automatically routes the alert through the configured escalation path, such as the NOC notification channel, BMC Helix, Microsoft Teams, or email, without requiring manual intervention.
Another valuable capability is LM Logs, which provides detailed logging and troubleshooting information. During post-incident analysis, we can use these logs to trace device communication, collection activity, alert processing, and potential monitoring gaps, helping identify the root cause and determine whether any monitoring events were missed.
Overall, LogicMonitor provides automated discovery, centralized metric collection, intelligent alerting, visualization, and detailed troubleshooting capabilities within a single observability platform.
What needs improvement?
From an improvement perspective, one key requirement is extended raw-data retention and accessibility. Currently, raw metric data is available only for a relatively short period, which can limit detailed historical analysis during long-term troubleshooting or capacity planning. Providing an option to export or retrieve extended raw data through CSV, Excel, or APIs would improve historical analysis and reporting capabilities.
For AI, governance, and security, enhanced capabilities for FedRAMP environments would be valuable, particularly around security analytics, compliance monitoring, anomaly detection, and automated governance controls for regulated infrastructure.
There is also an opportunity to further enhance LogicMonitor's AI-driven troubleshooting and RCA capabilities. While the existing outage-analysis functionality is useful for automatically collecting relevant monitoring data during incidents, deeper correlation across metrics, alerts, logs, and events could provide more automated root-cause insights.
Another operational challenge is maintaining complete observability across hybrid infrastructure. In some scenarios, collector-side issues can result in data-collection gaps or "No Data" conditions, which may reduce monitoring visibility and potentially delay detection. Enhanced collector health monitoring, data-collection validation, and proactive detection of collection failures would help minimize these monitoring gaps.
Overall, LogicMonitor provides a strong observability platform, with the main opportunities focused on extended data retention, FedRAMP security/governance, AI-driven RCA, and improved collector/data-collection reliability.
For how long have I used the solution?
I have been using LogicMonitor for the last six years.
What do I think about the stability of the solution?
LogicMonitor is a 100 percent stable application.
What do I think about the scalability of the solution?
I would rate LogicMonitor a nine out of ten for scalability.
How are customer service and support?
I would rate customer support a seven out of ten.
For customer support, I rate it a seven out of ten since we often do not get immediate responses from support or live chat agents, and most communication happens through email, which is time-consuming.
Which solution did I use previously and why did I switch?
Previously, we used the HP monitoring tools but switched to LogicMonitor due to its on-premises solution being costly in licensing and support.
How was the initial setup?
Complex.
What was our ROI?
Yes, LogicMonitor has delivered ROI by reducing manual monitoring effort, enabling faster incident detection and resolution, and improving infrastructure availability. Automated alerting and integrations with BMC Helix and Microsoft Teams streamline incident escalation, reduce operational overhead, and help improve service availability from approximately 94–95% to nearly 99.9%.
What's my experience with pricing, setup cost, and licensing?
We directly connect to LogicMonitor, purchasing it through our third-party vendor.
Regarding pricing, setup cost, and licensing, it is more about management decisions, but I find the pricing for collector and device count fair enough for the SaaS-based model.
Which other solutions did I evaluate?
Our team consulted with network architect team and found that LogicMonitor was more useful than other monitoring solutions, so we chose it.
What other advice do I have?
I would rate LogicMonitor a nine out of ten since it is the most reliable tool nowadays. Being SaaS-based eliminates the need to worry about infrastructure, servers, and databases, making it very useful for monitoring.
I choose a nine out of ten for LogicMonitor because it is SaaS-based, and we do not need to worry about the database or the server going down, with automatic updates for the collector, which ensures it works well for monitoring.
We have not utilized the Dynamic Service Insights feature for real-time visibility.
We recently applied for the trial license of Edwin AI in our lab to explore its functionality, but we are not yet fully using it in production.
We are not yet using the autonomous learning feature of Edwin AI.
I advise organizations with vast enterprise-level infrastructure to consider LogicMonitor, while smaller setups might look for less costly options. My overall product rating for LogicMonitor is nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Ben Cooling
Proactive alerts have reduced downtime and provide clear visibility into critical services
Reviewed on Oct 09, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for LogicMonitor is alerts, which I rely on to review if systems are up or down and if any services have stopped that could be business impacting. We are a manufacturing company, so we have a very heavy reliance on our production servers. Dashboards are excellent and we rely on them a lot.
A specific example of how I use LogicMonitor for alerts is when one of our servers had a full disk. I would log in in the morning and open up my alerts page or we would have dashboards on the screens around the office. Either way, I would look at it and action that straight away, increasing the space or reaching out to that application or server owner, saying, 'Look, if you could decrease the space, great. If not, I would increase that.' This would be actioned by myself or my colleague.
I have found that we are very reactive with LogicMonitor, but I think we could probably benefit from being more proactive with it.
How has it helped my organization?
LogicMonitor has impacted my organization positively due to alerting. I have set up phone call and SMS alerts to my mobile phone. If there is an outage in the factory, no matter what time of day it is, I get a phone call on my phone. Other monitoring tools I used in the past do not actually provide the phone call functionality, so it is beneficial. Obviously, it is not great for me since it wakes me up, but it allows me to react quickly and help the business. Since we have had LogicMonitor, the alerting has really helped us. We used to use SolarWinds before and there was not as much noise from alerts, and people are taking alerts generated via LogicMonitor more seriously now.
I have noticed that downtime has definitely decreased with LogicMonitor. Just from that use case that I gave, we have more efficient alerting which results in us infrastructure engineers being able to react faster 24/7 and promptly resolve issues for the business.
What is most valuable?
In my opinion, the best features LogicMonitor offers are visibility, as it provides great visibility of all my resources. I also appreciate the support; LogicMonitor support is great.
When I mention visibility, the dashboard is the most helpful for me. Regarding support, if you use the live chat, the agents are really friendly and always know their material, so you get great service. In terms of the product, the dashboard itself allows you to create really cool widgets and some of the out-of-the-box offerings are pretty good, so there are lots of positives.
What needs improvement?
In my experience, I think LogicMonitor could be improved. I believe that at LogicMonitor events, there should be more tech time. It seems all focused on certification or what is new and the latest offerings, but I think it would be great to have some tech time where you could meet face-to-face with a LogicMonitor agent and they could review your environment and suggest benefits. It is almost like a health check. A nice walk-up bar with techs would create a more personal touch to support rather than having to call or jump on a live chat.
For how long have I used the solution?
I have been using LogicMonitor for about two years.
What do I think about the scalability of the solution?
In my experience, LogicMonitor's scalability could be improved. I have used a different monitoring solution in the past that had an automated function to start a service again if it stopped. Something like that would be great for LogicMonitor, where it could work for you and with you upon your instruction, but I do not currently see that feature.
How are customer service and support?
I find the customer support of LogicMonitor is brilliant. I mentioned this earlier in our conversation. Customer support is outstanding, and I have no complaints. Every time I have jumped on a call, they have managed to resolve my issues, and they are pretty good on live chat as well, showing a clear understanding of the issues with a solid knowledge base.
Which solution did I use previously and why did I switch?
I used a different solution before LogicMonitor, specifically SolarWinds, which is another big name in the business. The reason for switching was a lack of functionality. With LogicMonitor, you get a lot of options and more of a futuristic UI. Many alerts and other features in SolarWinds were almost abandoned and poorly neglected because they were managed by a different department. We wanted to go with a fresh product, so with only myself and my colleagues' input, we are doing pretty well with the alerts. I think we have five critical alerts outstanding out of over 600 resources. We just wanted something fresh to keep everything green, as they say, with no red.
What other advice do I have?
I rate LogicMonitor a 10 out of 10.
I choose a 10 for my rating because there are no negatives. All I gave in my feedback was that some tech time at your events would be great. Other than that, I have not really got a bad thing to say. LogicMonitor is a great tool with a great UI that is user-friendly, has enough material to learn what you need to do, and is pretty simple to use.
Regarding LogicMonitor's AI capabilities, I cannot comment on its governance and security because we have not actually upgraded to that plan.
We have not used LogicMonitor's AI features, so I cannot provide any thoughts on its accuracy and reliability of output.
The advice I would give to others looking into using LogicMonitor is to start with the new UI. When we started two years ago, there was an old UI and a new UI, and luckily for us, we started on the new UI. We appreciate it and are familiar with it. Other advice is that LogicMonitor has great alerting, is reliable, and you really care about your customers. We have a good relationship with our account managers.
Brian D.
All the Data I Need in One Clear Logicmonitor Dashboard
Reviewed on Oct 07, 2026
Review provided by G2
What do you like best about the product?
Logicmonitor gives me all the data I need in one clear dashboard.
What do you dislike about the product?
Logicmonitor can be complex for custom solutions using application monitoring components.
What problems is the product solving and how is that benefiting you?
Logicmonitor allows me to get ahead of issues before they arise.
Higher Education
Proactive Issue Detection and Outstanding Infrastructure Discovery
Reviewed on Oct 02, 2026
Review provided by G2
What do you like best about the product?
It can proactively identify issues and provides a centralized, single-pane view of the entire infrastructure. The product’s performance is also extraordinary, especially when it comes to discovery.
What do you dislike about the product?
The initial onboarding of the infrastructure assets is a big headache. Also, customizing the dashboard and reports is very tedious.
What problems is the product solving and how is that benefiting you?
Currently, it helps reduce manual intervention and effort. Also, the troubleshooting time has come down. Major issues are identified upfront, and assets are monitored all the time, with alerts automated.
Harjoth Sudan
Proactive monitoring has reduced incident response time and provides clearer infrastructure visibility
Reviewed on Sep 07, 2026
Review provided by PeerSpot
What is our primary use case?
LogicMonitor helps me with proactive monitoring and faster incident detection, allowing issues to be automatically monitored and action to be taken quickly without waiting for a user to report them.
For a specific example of how LogicMonitor has helped with proactive monitoring and faster incident detection in my work, we use it for proactively monitoring our servers and main applications. It helps us track these systems, and if anything comes up, it flags it immediately. We track CPU, memory, and application performance, which helps us investigate issues quickly and resolve them as soon as possible.
I also want to add that LogicMonitor alerts when it detects latency, which is part of my main use case.
What is most valuable?
The best features LogicMonitor offers include the alerting system, which is amazing and helps tremendously, and I also feel that the dashboards are valuable.
What stands out about the alerting system is that the dashboards provide a clear idea of how the system is functioning, offering clear visibility into our infrastructure.
For the alerting system, it helps that we do not have to wait for a user to report an issue. We get alerts quickly and can resolve the issue as soon as possible, which provides significant value.
LogicMonitor has positively impacted my organization by improving visibility and incident response time, as the team does not have to spend much time manually troubleshooting. This allows issues to be solved earlier and provides better return on investment on our product.
I can share that the incident response time has reduced significantly, and we spend considerably less time on troubleshooting now.
What needs improvement?
I think LogicMonitor can be improved by having alert prioritization. Sometimes important alerts get delayed while unimportant alerts come through, so prioritization would help address this issue.
Additionally, LogicMonitor generates too many alerts, so alert prioritization would help manage alert fatigue.
For how long have I used the solution?
I have been using LogicMonitor for three years.
What other advice do I have?
LogicMonitor has been very useful for monitoring, and the alerting functionality helps tremendously.
The reason I rate LogicMonitor as an eight out of ten overall is that the monitoring capabilities help significantly, but the setup requires technical knowledge and considerable time.
Regarding LogicMonitor's AI capabilities, for governance, we look for role-based access, which helps tremendously. From a security point of view, its AI capabilities are highly secured for us currently.
LogicMonitor has AI transparency that is helpful. Regarding the accuracy and reliability of output, I find its AI to be very accurate, and we rely on it significantly. We do verify the output once, but then it proves to be helpful.
My advice to others considering LogicMonitor is that for organizations which have infrastructure monitoring needs, this solution can help significantly in proactively receiving alerts for their IT infrastructure.
I would rate LogicMonitor overall as an eight out of ten.
Suban Sarkar
Automated alerts have transformed incident response and keep network issues under tight control
Reviewed on Aug 16, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for LogicMonitor is network monitoring. Whenever we see an alert in the network, we go to LogicMonitor, access the specific host, and identify the parameter or reason causing the alert. LogicMonitor uses SNMP to pull data from devices, and as a network engineer, SNMP is a valuable tool. There are other tools available that are better than SNMP and can also be used in LogicMonitor.
LogicMonitor is integrated with ServiceNow. Whenever a device has a certain problem, we define what the problem is. For example, if a particular device has multiple interfaces and one critical interface is down, LogicMonitor generates an alert through SNMP polling from the devices and sends that alert to ServiceNow through the CI/CD pipeline, which is integrated with ServiceNow. ServiceNow generates an incident, sends it to the specific support queue, and support team members are assigned to the specific ticket to help resolve it.
Additionally, LogicMonitor's dashboard is essential for monitoring, allowing us to see high bandwidth utilization or instances where someone in the network is using bandwidth improperly, such as watching a Netflix video and impacting the network. We can see these metrics on the dashboard in LogicMonitor.
What is most valuable?
Integrating LogicMonitor with ServiceNow has made things much faster. Whenever there is an alert, it automatically triggers an incident to the queue, and we have a response SLA time for ServiceNow, which requires engineers to assign incidents within 15 minutes according to the current rule set. LogicMonitor reduces business impact because it works as a monitoring and alerting tool, while ServiceNow is a support tool. When integrated, they work exceptionally well and help keep the business running smoothly.
LogicMonitor offers several best features, which include the dashboard, alerting, log analysis, and some AI features that create automatic network diagrams. These are the main key features that LogicMonitor has.
I rely the most on alerting as the best feature because it creates tickets in ServiceNow to resolve problems. The dashboard is my second choice because it provides an overview of what is going on in my network.
What needs improvement?
Currently, I do not see any improvements needed for LogicMonitor. Improvements depend on how the user engages with the tool, and this completely depends on the person using LogicMonitor.
For how long have I used the solution?
I have been using LogicMonitor since January 2024, so it has been more than two years.
What do I think about the stability of the solution?
LogicMonitor is absolutely stable and has no downtime.
What do I think about the scalability of the solution?
LogicMonitor's scalability is great.
How are customer service and support?
I am confident that LogicMonitor's customer support is good because our client team has never been dissatisfied with customer support whenever needed for any issues or version upgrades.
Which solution did I use previously and why did I switch?
I work on multiple projects where previous ones used SolarWinds, while others used ThousandEyes. The current project is using LogicMonitor. It is not up to me; it depends on what the client wants and what tools they choose to use in the network.
What other advice do I have?
LogicMonitor has positively impacted my organization by making our business run very smoothly. Whenever there is a problem, it triggers an alert that goes into ServiceNow, which then generates an incident. This entire process happens within just two to five seconds, which allows the support team to jump into the problem and be ready to resolve the issue.
I do not have positive answers regarding the governance and security of LogicMonitor's AI capabilities. We do not utilize AI very much in LogicMonitor, so I may not be able to answer questions comprehensively because everything we create operates automatically. Therefore, we are not dependent on LogicMonitor's AI at this time.
We purchased LogicMonitor through the AWS Marketplace.
LogicMonitor is absolutely stable and has no downtime.
Everybody should use LogicMonitor based on the reasons I have already provided. The overall rating I would give for this product is 9 out of 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)