Meet Inteso - a digital human. Built through a partnership between CyberCX and UneeQ, Inteso communicates with people in a way that comes most naturally - using conversation, human expressions and emotional responses to enhance engagement and move customer transactions to customer interactions.

Digital humans drive customer engagement

Emotionally engaged customers are far more likely to promote a brand or service than those with lower engagement. Additionally, this loyalty increases following positive interactions. In a recent study, the Harvard Business Review found that loyalty leaders grow revenues at approximately 2.5 times as fast as industry peers.

Digital humans express themselves like real humans do, communicating with realistic voices and facial expressions, that help people feel understood and creates an emotional engagement with customers which other channels cannot achieve. They do not show bias or judgement, never have a bad day, provide consistent answers to your customers and are always on-brand.

Digital humans are always available immediately, regardless of demand and can scale to meet high demand at low cost. They are available on any channel - web, mobile, tablet or kiosk, even out of business hours. They can connect to data sources to aggregate results of questions and provide access to a variety of information, including different types of content such as forms, questionnaires and videos.

Inteso leverages the power of AWS AI and ML

Built in the AWS cloud, Inteso uses advanced artificial intelligence services such as Amazon Lex and Polly to enable natural language conversations and understanding across a variety of languages and voice personas.

Inteso can utilise other AWS services such as Amazon Kendra and Amazon Connect, handing conversations off to real humans if and as needed, and can integrate with other systems such as omni-channel social media platforms, CRM, content management, request and service management, booking management and other sources of data to meet a wide variety of uses:

• Contact centre and customer service
• Customer acquisition and onboarding
• Guided advice, recommendations and FAQs
• Augmented communications and customer contact
• Digital healthcare and wellbeing assistant
• Form and documentation completion

CyberCX and UneeQ can help your organisation design, develop and deploy new digital customer experiences based on your brand, market, audience and use cases, creating emotional engagement and enhancing your customer interactions.

Getting started

Reach out to aws-sales@cybercx.com to learn more about this product.