SoftServe Digital Concierge

WHAT WE DO:

SoftServe Digital Concierge is an interactive virtual assistant accelerated by NVIDIA AI Blueprints,. The solution integrates key AWS services to deliver AI-driven customer service across multiple sectors, making interactions more engaging, efficient, and responsive.

Built on NVIDIA AI Enterprise, the Digital Concierge benefits from the rapid deployment of Gen AI workflows through NVIDIA AI Blueprints, enabling the avatar to process large data volumes, understand natural language, and recognize audio with high accuracy. 

As a virtual company representative, it provides in-depth knowledge, navigational support, and 24/7 responses to inquiries, reducing customer wait times. This allows your team to focus on more complex, high-value tasks rather than routine queries. 

The Avatar-based Digital Concierge functions as a virtual receptionist, providing information on services, assisting with in-house navigation, and answering specific questions. This significantly reduces wait times, enabling public sector employees to focus on more critical tasks.

Across multiple sectors — fintech, healthcare, retail, or public services — businesses face growing demands for quick and personalized customer interactions. Failing to address this leads to higher operational costs, lower customer satisfaction, and lost revenue. 

The Digital Concierge accesses your data in real-time to provide accurate, prompt information to customers, employees, and anyone needing assistance whether online or at your physical locations. Thanks to the latest advancements in Generative AI and computer graphics, every interaction is highly engaging and personalized.

How it works:

Front End – Digital Avatar SoftServe Digital Concierge uses Audio2Face NIM from NVIDIA Cloud Engine (ACE), and NVIDIA Riva to deliver a highly realistic virtual assistant. Thanks to the Character Creator tool, it delivers speech and facial expressions with remarkable accuracy and lifelike detail.

Core Brain – LLMs and Generative AI With the NVIDIA NeMo™ stack’s Retrieval Augmented Generation (RAG) capabilities, SoftServe Digital Concierge can intelligently respond to customer queries by referencing context and delivering specific, up-to-date information. It simplifies complex queries into clear, concise answers and can also provide detailed explanations when needed.

Back End – Internal Integration Digital Concierge integrates with your existing systems and databases, enriching conversations with relevant, context-aware information. It uses both historical and personalized data to offer customized responses and detailed insights for a more personalized customer experience.

WHAT YOU GET:

• COST SAVINGS: An estimated 40% reduction in operational costs over three years augmenting with the digital concierge

• QUICKER RESPONSES: Achieve 50% faster response times with instant answers and multi-query handling

• ENHANCED AGILITY: Adapt 80% faster to new tasks and requirements with real-time updates to company data

CATEGORIES:

SoftServe Digital Concierge leverages a variety of NVIDIA and AWS services to enhance its functionality and scalability:

• NVIDIA NeMo LLM handles natural language understanding and generates appropriate responses to user queries.

• NVIDIA Riva powers real-time voice interactions, enabling the concierge to communicate with users through seamless verbal exchanges.

• NVIDIA Omniverse, which created highly realistic, animated avatars that interact with users in real-time, enhancing the user experience.

• AWS S3 provides scalable and secure storage for unstructured data, ensuring quick and reliable access for data analysis.

• AWS CloudFront delivers low-latency access to the UI and resources by caching content at edge locations for faster loading.

• AWS EKS manages and scales the application components, ensuring the smooth operation of the digital concierge services

BENEFITS:

• 24/7 availability: The Digital Concierge is available 24/7, offering continuous access to information, appointment scheduling, and customer support any time.

• Human-like interaction: With rapid response times and a lifelike appearance, the concierge recreates a natural conversational experience for users.

• Scalability and Efficiency: It efficiently handles multiple interactions simultaneously without compromising service quality, ensuring seamless management of large volumes of queries.

Technology used 

• NVIDIA NIM microservices

• NVIDIA ACE Agent  

• NVIDIA Riva 

• NVIDIA Audio2Face NIM from NVIDIA ACE

• Vision AI

• AWS S3

• AWS CloudFront

• AWS EKS

Use Cases:

• 24/7 Customer Support

• Product and services education

• Navigation Assistance

• Customer and Staff Onboarding

Target Industry:

• Retail

• Healthcare

• Financial Services