Sold by: Innovate IT Ltd
For clients that want their Service Desk agents or 1st line application support team(s) up-skilled on Okta for their role in service request fulfilment.
Improve end user experience through improvement to first time fix (FTF) and fewer call escalations
Overview
Innovate is a long standing and recognised brand in the UK Okta community. As an accredited GOLD tier Okta Service Delivery Partner, Innovate strategically leads the design, implementation (platform & applications) and provides ongoing support and trainiing service to Okta customers.
Our consultants are also experienced at providing IAM consultancy. Discussing target operating models so we can help define your roadmap to deliver a successful enterprise class identity solution that your end-users will find modern, and easy to use.
This is a trainer led interactive online course covering:
- Identity and access management overview and key principles
- How to carry out common Service Requests (SR) in Okta
- 1st line incident support
- Okta demos and quizzes relevant to your 1st line support staff
The course is a fixed price half day course for up to 5 attendees.
Highlights
- For clients that want their 1st line support staff (Service Desk agents and application support teams) up-skilled on Okta for their role in service request fulfilment.
- Improve end user experience through improvement to first time fix and few call escalations
Details
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Pricing
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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
For further details contact Innovate on requests@innovate.cloud
Software associated with this service
By Okta, Inc
Secure your employees, contractors, and partners - wherever they are. Covers every part of the Identity lifecycle, from governance, to access, to privileged controls.
By Okta, Inc
Built to tackle both Consumer and SaaS Apps across every industry. Authenticate, authorize, and secure access for applications, devices, and users.