Sold by: INO GLOBAL
INO CX is an all-in-one business communication solution featuring omnichannel contact center, collaboration tools, and business phone solution. It is built on AWS and open for API integration with your business solutions.
Sold by: INO GLOBAL
Overview
Today, the landscape of both the workplace and customer communication is undergoing significant transformation. Customers now demand exceptional experiences, the ability to connect with companies through their preferred channels (such as social media, chat, phone calls), immediate assistance when needed, and a personalized touch. Concurrently, the workforce is evolving, with an increasing number of employees working remotely or in hybrid arrangements, making their experience a crucial consideration.
Introducing INO CX, the solution to address your business communication requirements. INO CX is an all-in-one business communication platform that seamlessly integrates both internal and external communication, elevating both the customer and employee experiences.
Key native components of INO CX include:
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Omnichannel Contact Center Solution: Effortlessly engage with customers across diverse channels, encompassing voice, email, chat, SMS, social media, and outbound campaigns, to provide a cohesive and exceptional customer experience. It also offers a comprehensive customer view, robust quality management and supervision tools, and highly customizable statistics and reporting capabilities.
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Collaboration Tools: Cultivate collaboration and teamwork within your organization through our suite of collaborative features (video calls, internal messaging, shared document center and phonebook...) enhancing productivity and creativity.
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Business Phone: Equip your team with dependable and feature-rich business phone capabilities to guarantee uninterrupted connectivity and accessibility. Our business phone solution includes an array of advanced functionalities, such as personalized welcome messages, sophisticated phone handling options, voicemail-to-email, and a host of other advanced features tailored to meet your business communication needs.
INO CX is built on the robust AWS infrastructure and offers seamless API integration options with your existing business solutions.
For tailored contract terms, packages, pricing, or additional features, please reach out to us at awsmarketplace@ino.global .
Highlights
- INO CX is the ultimate all-in-one business communication solution, seamlessly unifying your business needs, encompassing business phone functionality, team collaboration tools, and a comprehensive omnichannel contact center.
- What sets INO CX apart is its exceptional openness to integration; you can effortlessly connect it to your existing business solutions through APIs.
- INO CX's contact center solution offers an exceptional breadth of coverage, spanning across omnichannel communication channels including voice, email, chat, SMS, and social media. Additionally, it boasts a built-in phone payment solution. With a holistic customer view and robust, customizable statistics and reporting capabilities, INO CX is the ultimate enabler for achieving an extraordinary customer experience.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
INO CX smart omnichannel | 50 users | $54,900.00 |
Dimension | Description | Cost/unit |
|---|---|---|
coreUsage | Usage based charges for Core Service Usage and Overage | $0.01 |
telephonyUsage | Usage based charges for Telephony and Carrier Services | $0.01 |
Vendor refund policy
Terms and conditions apply.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For all your questions about INO CX and support, please contact awsmarketplace@ino.global
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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