Sold by: Checkstep
Deployed on AWS
A comprehensive AI-powered Trust & Safety platform for online platforms to detect and act on harmful content, meet global regulatory standards (DSA, Online Safety Act), and optimize moderation workflows with actionable analytics and third-party integrations.
Overview
Checkstep is a leading AI-powered Trust and Safety platform used by companies like Trustpilot, Instant Gaming, and Streamable to detect, manage, and enforce content policies across a wide range of formats including text, images, video, audio, and livestreams. Built for platforms with high volumes of user-generated content, Checkstep helps protect users from harm while enabling teams to stay ahead of regulations such as the Digital Services Act and the UK Online Safety Act.
The platform includes advanced features such as AI model management, customizable keyword lists, automated and human-in-the-loop moderation workflows, and powerful policy configuration tools. Moderators benefit from streamlined queues, translation and transcription tools, and visual protections like content blurring. Teams can investigate high-risk users, monitor moderator performance, and track enforcement actions across multiple languages and geographies through comprehensive dashboards.
Checkstep also offers compliance features including automated notice and action workflows, appeal processes, transparency reporting, and a white-label portal for public disclosures. It integrates easily via API, supports edge deployments, and allows for full customization of roles, permissions, and workflows. With Checkstep, digital platforms gain a single, scalable solution to ensure user safety, regulatory alignment, and efficient content operations.
Highlights
- AI-Driven Moderation Across All Formats Detect and classify harmful content in 100+ languages across text, images, video, audio, GIFs, and live streams using Checkstep AI orchestration and customizable workflows.
- End-to-End Trust & Safety Management From policy definition and enforcement to moderation queues, investigations, analytics, and transparency reporting. Checkstep is a complete operating system for digital safety teams.
- Regulatory Compliance Made Simple Stay compliant with the DSA, Online Safety Act, and global standards through built-in tools for notice and action, appeals, audit logs, and a white-labeled transparency portal.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core Trust & Safety Package | Processing of 800m text characters, 700k images, 3k hours of audio | $25,000.00 |
Core Platform | One-year access to the Checkstep Platform with unlimited users (up to 50 concurrent), including AI-driven flagging, workflow and workforce management, policy management tools, quality assurance features, and performance monitoring with comprehensive reporting. | $75,000.00 |
Prepaid Monthly 2K Credits Pack | This credits package provides 2,000 monthly scanning credits for AI scanning and other third- party services. You can allocate these credits across any supported AI flagging system, according to your needs. | $25,600.00 |
Local Model Deployment | Local model deployment with sub-200ms response times via dedicated AWS-based servers, optimized for real-time or mission-critical moderation, featuring global redundancy, latency and throughput tuning by experts, and real-time alerting for instant incident response. | $32,500.00 |
Onboarding | Integration support and policy development for three policy categories, including PII and COPPA-specific regulations, with optional additional policy support at a standard consulting rate, and continuous assistance via a dedicated Slack channel with the Checkstep team." | $12,800.00 |
Priority Support | Dedicated priority support with guaranteed fast response times, on-demand access to Trust and Safety experts for strategic consultations, and quarterly reviews with best practice workshops to maximize platform effectiveness. | $15,700.00 |
Dimensions summary
This contract combines building blocks you assemble to fit your needs. Core Platform gives you one-year access for unlimited users, up to 50 concurrent. The Core Trust & Safety Package covers set volumes of text, image, and audio processing. The Prepaid Monthly 2K Credits Pack adds 2,000 monthly scanning credits you allocate across AI flagging systems. Local Model Deployment adds dedicated AWS-based servers for faster response. Onboarding covers integration and policy setup. Priority Support adds guaranteed response times and expert consultations. You scale by adding usage packages and services on top of the platform base.
Top-of-mind questions for buyers
The package covers set processing volumes: 800 million text characters, 700,000 images, and 3,000 hours of audio. Each character, image, and audio hour you submit for moderation draws down these pools. When your volumes are higher, you add packages or scanning credits to cover the extra content.
The Core Package covers fixed text, image, and audio volumes. The 2,000 monthly credits fund AI scanning and third-party services. You allocate credits across any supported AI flagging system as needed. Both bill independently. Credit-driven scanning charges dominate when you rely heavily on multiple AI models per item.
Local Model Deployment runs on dedicated AWS-based servers with sub-200ms response times. It targets real-time or mission-critical moderation. You get global redundancy, expert latency and throughput tuning, and real-time alerting for incidents. It is a separate add-on you purchase on top of the platform base.
www.checkstep.com
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Vendor refund policy
If you decide to end our contract within the first three months, we'll happily give you a full refund of the remaining value of the contract you haven't used yet, as stated in the Terms of Service.
Custom pricing options
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Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
24/7 direct support with guaranteed <4 hour response time, including weekends and holidays, is available through our dedicated ticket portal: https://checkstep.atlassian.net/servicedesk/customer/portal/1
Priority Support Package Includes:
Slack channel access to the Checkstep team for real-time collaboration during onboarding and integration.
On-demand access to our Trust & Safety experts for strategic consultation and regulatory alignment.
Quarterly reviews and best-practice workshops to ensure operational optimization and full platform usage.
Ongoing support from our Head of Policy and the product team. This will deliver monthly reviews for the first six months, moving to quarterly once you are happy the system is delivering on your needs.
For any queries reach out to cs-support@checkstep.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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