Amasol Managed Observability, Detectability & IT-Reliability Services

Amasol is a leading IT consultancy and managed service provider specialized in monitoring concepts that foster Observability, Detectability, and IT-Reliability for organizations running mission-critical workloads on AWS, delivered in partnership with leading independent software vendors (ISVs) available on AWS Marketplace. Founded in 1999 in Munich, Germany, we bring over 25 years of deep expertise and high-quality service delivery to organizations worldwide.

Organizations that purchase ISV software through AWS Marketplace often struggle to extract full value from that investment without dedicated implementation and ongoing management. Slow response times, undetected security incidents, and IT metrics that don't map to business outcomes all erode the return on an AWS Cloud deployment. Amasol closes that gap by implementing, configuring, and managing best-in-class ISV tooling — including Dynatrace — directly within each customer's AWS-native environment, wrapping our own professional and managed services around the ISV's product.

OBSERVABILITY: AWS Cloud infrastructure often faces performance degradation from slow response times, high latencies, resource bottlenecks, and inefficient code. Using modern observability methods, root cause identification becomes dramatically faster. Performance metrics, distributed tracing, and event correlation across AWS-native services make slow requests and hanging database queries visible, transforming performance and system stability for our clients.

DETECTABILITY: Cyber-attacks against cloud workloads are the norm rather than the exception. The ability to detect anomalies and maintain audit trails across AWS environments has become one of the most critical components of IT security and regulatory compliance. Ransomware, supply chain risk, stolen credentials, and unpatched vulnerabilities all underscore the need for early-warning detection built into a customer's AWS deployment.

IT-RELIABILITY: Rather than focusing solely on traditional infrastructure metrics, Amasol helps customers define Experience Level Agreements (XLAs) that align AWS service delivery with outcomes that matter to end users, business units, and compliance teams — connecting AWS Cloud performance directly to business objectives.

USABILITY: Digital platforms are the primary point of customer interaction. Amasol helps organizations optimize the customer journey and conversion rates on AWS by addressing slow load times, unresponsive pages, transaction delays, and UI errors before they reach the end user.

As a Dynatrace EMEA Partner of the Year (2023), Amasol is a certified Dynatrace implementation partner and Channel Partner Private Offer (CPPO) partner on AWS Marketplace — enabling organizations to purchase Dynatrace software and Amasol's implementation services together in a single AWS Marketplace Private Offer, with zero added procurement friction and committed AWS spend drawn down automatically.

Amasol's engagement model combines fixed-scope implementation projects with ongoing monthly managed service retainers, transacted entirely through AWS Marketplace Private Offers. Clients benefit from predictable costs, 24/7 support, vendor management, and a team that stays current on the latest AWS-native observability and security practices. Amasol responds to all enquiries within two business days, with onboarding next steps provided within two business days of Private Offer acceptance. With a global presence spanning Germany, Austria, the UK, and India, Amasol gives organizations on AWS Marketplace the operational intelligence needed to get full value from their ISV investments, strengthen AWS Cloud reliability, and drive business outcomes.