Overview
RouteSmart RaaS provides API-based access to RouteSmart Technologies suite of workload balancing and service order sequencing solvers. Automate daily workload planning for field service technicians through embedding RouteSmart RaaS with existing business systems such as SAP, Oracle CC&B, Hansen, and other field service work order management systems.
Highlights
- Automate Field Service Technicians Workload Planning
- Enable Field Service Technicians to complete more jobs per day.
- Integrate RaaS with Existing Business systems to enable Route Optimization
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Free trial
Dimension | Description | Cost/12 months |
|---|---|---|
Per Field Tech | Route Plan & Optimization p/Tech (up to 25 stops) [5 tech minimum] | $1,650.00 |
Per Meter Reader/Tech | Route Plan & Optimization p/Tech (unlimited stops) [10 tech minimum] | $6,600.00 |
Vendor refund policy
Fees paid are non-refundable
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Self-Service: MyRouteSmart (https://www.routesmart.com/client-login ). Requests for support by telephone, email, or self-service should contain detailed information about the problem (hardware platform and peripherals, version of operating system, version of RouteSmart software, and a complete description of steps followed and the exact nature of the issue) to help expedite a solution. RouteSmart Client Services will respond by telephone, email, or through My RouteSmart, most often based on the means of communication used initially by the client. By Phone - Using the numbers above, clients may contact our technical support staff via the phone during standard business hours. Each reported incident is given a unique identification number for referencing and is logged in our call-tracking system. The client will be connected to a technical support representative who will work on the problem until it is resolved. If a representative is unavailable, the call is placed in a queue. The user will be called back by the first available representative. By Self-Service - Clients may access our web-based self-service portal, My RouteSmart (https://www.routesmart.com/client-login ), 24 hours a day and 7 days a week. The following options are available: Search our knowledgebase, Log a support case, View previous support cases, Add a comment or upload a file related to an existing support case support@routesmart.com ; Phone (within the U.S. and Canada): 800.977.7284, option 2; Phone (outside the U.S. and Canada): 410.290.0226, option 2
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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