Self-Service: MyRouteSmart (https://www.routesmart.com/client-login ). Requests for support by telephone, email, or self-service should contain detailed information about the problem (hardware platform and peripherals, version of operating system, version of RouteSmart software, and a complete description of steps followed and the exact nature of the issue) to help expedite a solution. RouteSmart Client Services will respond by telephone, email, or through My RouteSmart, most often based on the means of communication used initially by the client. By Phone - Using the numbers above, clients may contact our technical support staff via the phone during standard business hours. Each reported incident is given a unique identification number for referencing and is logged in our call-tracking system. The client will be connected to a technical support representative who will work on the problem until it is resolved. If a representative is unavailable, the call is placed in a queue. The user will be called back by the first available representative. By Self-Service - Clients may access our web-based self-service portal, My RouteSmart (https://www.routesmart.com/client-login ), 24 hours a day and 7 days a week. The following options are available: Search our knowledgebase, Log a support case, View previous support cases, Add a comment or upload a file related to an existing support case support@routesmart.com ; Phone (within the U.S. and Canada): 800.977.7284, option 2; Phone (outside the U.S. and Canada): 410.290.0226, option 2