Method SAM implementation Noventiq has combined Noventiq’s best-practices with the standard methodologies of ServiceNow Now Create, to accelerate the deployment of ServiceNow SAM Pro as much as possible and allow customers to benefit from their investment as soon as possible.

To ensure a successful implementation of ServiceNow SAM that delivers value as soon as possible, it is important to discuss all relevant aspects relating to the implementation of SAM in detail and ensure that a clear scope is defined. To be able to deliver added value in the use of ServiceNow SAM. Noventiq advises to implement a Minimum Viable Product as a good starting point for the use and value of SAM as part of the first phase of the project.

The project will consist of 4 steps: Step 1: assessments This step consists of two mandatory stories to assess

• ServiceNow technical implementation
• Availability of Microsoft Proof of License data

Step 2: Basic implementation This step consists of two mandatory stories:

• Basic implementation of SAM Pro
• Minimum needed stories related to SAM pro and Microsoft
• One story (Placeholder) not needed if SAM Pro was already activated
• Office 365 story not needed if only datacenter products are in scope

Step 3: End User Computing data gathering

• One story, where the client can choose between SCCM or ACC-V

Step 4: Microsoft onboarding Choice for one of 3 options:

• Full onboarding – can only be done if Discovery has been rolled out successfully and CMDB is trustworthy
• Only End User Computing and SaaS
• Only Datacenter/Server – same requirements as ‘Full onboarding’, but ‘Step 3’ stories + M365 integration are not needed

Results and deliverables

• Delivery of the “mandatory” technical user stories.
• Creation, prioritization and realisation of publisher-specific user stories.
• User acceptance testing.
• Dedicated engagement manager, responsible for Agile delivery.

Steps post MVP delivery In the first phase of the project, ServiceNow SAM was implemented as part of the Minimum Viable Product to make use of ServiceNow SAM. During the workshops, and most probably also during the project, wishes and requirements were gathered for the next step in the ITAM maturity journey. These requirements were stored in the product backlog. Noventiq offers the opportunity to work on this product back log together with the customer in a services mode. The customer can either work on the stories themselves or ask Noventiq to join their team to work together or to bring in the knowledge Noventiq built up and is building up working with other customers. In the Managed Services mode, our consultants regularly discuss issues or new business needs you may be experiencing, these will be added to the product backlog. The consultants also review the newest ServiceNow releases and new functionality, explaining what business value these have. Customers can focus on their business goals, and our consultant brings out the best of ServiceNow to support those goals.

Steps post MVP delivery In the first phase of the project, ServiceNow SAM was implemented as part of the Minimum Viable Product to make use of ServiceNow SAM. During the workshops, and most probably also during the project, wishes and requirements were gathered for the next step in the ITAM maturity journey. These requirements were stored in the product backlog.

Noventiq offers the opportunity to work on this product back log together with the customer in a services mode. The customer can either work on the stories themselves or ask Noventiq to join their team to work together or to bring in the knowledge Noventiq built up and is building up working with other customers.

In the Managed Services mode, our consultants regularly discuss issues or new business needs you may be experiencing, these will be added to the product backlog. The consultants also review the newest ServiceNow releases and new functionality, explaining what business value these have. Customers can focus on their business goals, and our consultant brings out the best of ServiceNow to support those goals.