ServiceNow SAM Pro (implementation service)

Method SAM implementation

Get the best-in-breed combination of Noventiq’s hands-on experience and best practices with the standard methodologies of ServiceNow Now Create. Benefit from our experience from 20+ implementation projects to avoid the usual pitfalls and surprises. Let us help you accelerate the deployment of ServiceNow SAM Pro by following the stages we have developed over time, ensure stakeholder commitment, get clear guidance on how to ensure trustworthy data from the tool, and above all get open and honest advice on what steps to take moving forward.

The project will consist of 4 steps:

Step 1: assessments, we asses the context in which ServiceNow is implemented technically, and we assess the available Microsoft license data. This step will end with a go/no go decision.

Step 2: Basic implementation: Basic implementation of SAM Pro and realization of the predefined

Step 3: End User Computing data gathering: here we execute one story for data gathering (either SCCM or ACC-V)

Step 4: Microsoft onboarding: for this step we allow the customer to choose between 3 options, the available options depend on the pre-defined requirements but also on whether or not Discovery has been rolled out successfully and CMDB is trustworthy:

• Full onboarding – can only be done if Discovery has been rolled out successfully and CMDB is trustworthy
• Only End User Computing and SaaS
• Only Datacenter/Server – same requirements as ‘Full onboarding’, but ‘Step 3’ stories + M365 integration are not needed

Results and deliverables

The MVP project guides you through the SAM implementation from technical design to handover to Business-as-usual The implementation includes the implementation of central environment, configuring the MID servers, standard out-of-the-box connectors and agent-rollout preparation. After all the technical steps are taken, the MVP concludes with the onboarding of Microsoft products. The end result will show the value of SAM pro for your SAM operations, as well as provide insights into the license position for Microsoft.

The experience gathered from the MVP implementation and the proven value will for sure trigger the next steps to onboarding more software publishers into the tool, setting up a solid process to manage future publishers and keeping the data on assets up to date.

Steps post MVP delivery

In the MVP project, ServiceNow SAM was implemented with the Minimum Viable Product approach, so with a limited scope. During the workshops, and most probably also during the project, the ambition, needs and requirements regarding the next step in your ITAM maturity journey will have been discussed and documented in the product backlog.

Once the MVP project is completed, Noventiq can be contracted to work on this product back log together with your ServiceNow and SAM team. In this service we will either continue the work on the user stories or assist your team with specific topics.

In the services, we will plan regular status meetings, in which we also discuss the new needs and requirements that you have based on your ITAM strategy. By adding them to the product backlog, and prioritizing them, we can the define roadmap for ServiceNow SAM and link it to the plans of your ServiceNow team. We also provide you insights into the newest ServiceNow releases and new functionality, explaining what business value these have.

All in all, our services allow you to focus on your strategic and business goals, while we bring out the best of ServiceNow to support those goals.