StoriiCare - Electronic Health Record

What do you like best about the product?

Storiicare offers an amazing resource and tool for service providers - whether you are in the health care industry to social services for adults with ID/DD, this platform has an all-in-one, inclusive tool that allows you the opportunity to schedule activities and track engagement, monitor attendance, write progress notes, and create an HCBS - person-centered online profile.
Since our partnership, we have scaled back on the hands-on demands of paper. Our staff can use their device, iPad or computer to track all of this. However, the number one thing that separates Storiicare from other platforms is their customer service and onboarding teams. They have spent countless hours helping my team and I get set up on their platform. If we have a question, they will respond in a timely manner OR they send us a follow up video recording to refer back to.

What do you dislike about the product?

I would like to see StoriiCare translate progress notes in another language for my staff that do not feel comfortable writing in English - specifcally for Vietnamese, tagalog, spanish, and tongan.

Additionally, it would make work a bit easier if Storiicare was compatible with our Regional Centers billing system.

What problems is the product solving and how is that benefiting you?

HIPPA compliant documentations and person-centered compliance with the regional center

What do you like best about the product?

StoriiCare is very straight forward, anyone can use it! They are a direct line to families which makes everyone job easier. The StorriCare team is very easy to contact with when we have questions. They also are always open to suggestions, it truly makes us feel heard. Our favorite features are the member tags and member profile! All staff uses StoriCare every day.

What do you dislike about the product?

StoriiCrare is very easy to use. The CRM is something we have has some trouble with but we know it is in its Beta phase.

What problems is the product solving and how is that benefiting you?

StoriiCare helps us track who is in our Adult Day. We know exactly what time a member has arrived and what time they have left. It tells us all the information anyone could need incase of an emergency. It has become a way familes and staff can communicate about there loved one.

What do you like best about the product?

StoriiCare was easy to implement, learn, use and integrate into many different roles and functions within our organization. Staff use StoriiCare daily, several times a day, to log information about participants from attendance to activities to health information and their unique likes and dislikes. It allows us to get know our participants more thoroughly and help with activity and care planning as well as communicate rapidly with staff and families. Being able to customize and generate reports has been very helpful and critical for grant reporting and billing as well as understanding the changing needs of those we serve. Storiicare's customer service is excellent and I really appreciate that they listen to suggestions and follow-up with new features based on feedback from their customers.

What do you dislike about the product?

I have nothing to suggest for improvement

What problems is the product solving and how is that benefiting you?

Improved and timely communication with staff; reporting; maintaining updated participant records that assist with careplanning.

What do you like best about the product?

When searching for an EHR we struggled finding something that was customizable and fit our needs, it wasn't until we came across StoriiCare that we found what we were looking for! It is user friendly and easily teachable to all staff, customizable to our needs, customer services in top notch, and is used daily with ease. StoriiCare listens to its customers needs and words hard to implement OUR ideas, they truly value their customers and their needs. They go above and beyond to ensure we have a program that helps make our everyday easier, allowing us to spend time where it is most important - with our participants. I couldn't have asked for a better program to use for our Adult Day Care! Cameron and his whole team are amazing!

What do you dislike about the product?

There is not one thing we do not like! 100% recommend for anything wanting to elevate their program!

What problems is the product solving and how is that benefiting you?

StoriiCare helps save us time with documentation, organizing medical records, billing, and so so much more.

What do you like best about the product?

Storiicare has an extremely user-friendly interface that anyone can understand and adapt to. Here at the Seniors Resource Center, we value the efficiency and support we receive from the platform. Support is available instantly, whether from a live support agent or an extremely helpful chat agent. Our organization's integration has been complex, and Storiicare has been there to assist in planning, and most importantly, leveraging its ability to support us in mass uploads and other time-consuming projects.

What do you dislike about the product?

Although Storiicare meets our organization's needs, because they are expanding and advancing their platform, sometimes we are meet with random bugs. However, once the bug is identified, it is made a priority to fix, providing a schedule of when the issue will be resolved.

What problems is the product solving and how is that benefiting you?

Before Storiicare our organization was very traditional; this EHR platform allowed us to migrate all integrated service processes and procedures to digital workflows. This optimized compliance and reporting, as well as the day-to-day operations, are in a central location for team members to access.