StoriiCare - Electronic Health Record

What do you like best about the product?

I appreciate that StoriiCare keeps everything for our residences and home care in one system and is relatively easy for staff to learn. It reduces the mental load of remembering where documentation lives and helps our team focus more on residents instead of paperwork. The care plan templates are especially helpful, as they save our RNs a significant amount of time and help ensure consistency across residents. The family portal is a great feature that improves transparency and communication with families, allowing them to see updates and feel connected to their loved ones without us having to send separate emails or reports.

What do you dislike about the product?

More quick-select and checkbox options would make real-time charting faster for staff. One of the main areas for improvement is the lack of true checkbox or quick-select inputs in note sections. We've had to build workarounds by creating tables inside of notes where staff manually type yes/no or initials to indicate completion of ADLs or care plan elements. While this works, it's slower and less intuitive, especially for CNAs documenting in real time on a phone or tablet.

What problems is the product solving and how is that benefiting you?

I use StoriiCare to centralize documentation, improve communication, and simplify compliance tracking. It reduces missed handoffs, eases the mental load on staff, and allows us to focus more on residents. The care plan templates save time and ensure consistency, while the family portal enhances transparency.

What do you like best about the product?

StoriiCare is a user-friendly EMR that’s well suited for day program purposes. It’s easy to navigate and works well for the needs of a day program setting. Integration of StoriiCare has been smooth and near effortless thanks to their friendly and supportive customer service team.

What do you dislike about the product?

Any “dislikes” we’ve had (and there really aren’t many) have been met with gratitude, along with a clear eagerness to improve.

What problems is the product solving and how is that benefiting you?

StoriCare has helped our program work more cohesively by bridging communication gaps across interdisciplinary departments, while also keeping us compliant with state regulations.

What do you like best about the product?

I love that the StoriiCare team truly cares about their customers and the customer experience. They are always there within minutes to help solve problems, navigate forms, and different workflows. It doesn't cost extra money either, and I never feel like I'm being sold more of their product. The product speaks for itself. Also, setting up StoriiCare was incredibly easy and seamless.

What do you dislike about the product?

Some of the features like the messaging portal are a bit clunky and sometimes things glitch. However, the SC team is on it! They always update their features and I love that you can see the updates changing in real time.

What problems is the product solving and how is that benefiting you?

StoriiCare solves absolutely everything for our adult day program, from documentation and client record tracking to communication with our onsite and virtual team.

What do you like best about the product?

I want to give the Storii team credit for their willingness to get on video calls and also send us videos to try to help when issues have arisen. As other reviewers have said, their software is customizable, and I think at times that causes some hiccups in roll-out, but it does allow for the software to be adapted to meet our needs. The owner of the company is also willing to get on these calls, and if it is a software issue or a "storii issue" they take ownership and have resolved our issues.
I really like the family app option and the sign in process in connection with an IPAD and a link has made attendance much easier. We were doing a paper sign in method previously that was very time intensive for logging in our previous software.
The software can also be put on IPAD for the staff to document in real time who is participating in what activities, provided the activity calendar is done in the Storiicare system. This puts some of the responsibility on the team members and gives them ownership.

What do you dislike about the product?

I'm old school and I still wish there as a paper manual that I could have held in my hand and used it to learn the features, but I realize that is not how things are done anymore! We did have some challenges with roll out and it is overwhelming to learn all new software. I thought our families would use the app more than they have; that was a bit challenging to get that started, and I wish the families could message us directly from the app without us having to start the text chain. I also would love it if I could upload a ton of pictures and maybe "tag" certain participants so they would show up in their loved one's profile.

What problems is the product solving and how is that benefiting you?

The attendance feature, logging in with the Ipad is helping us with attendance.
The feature allowing us to assign staff to tasks and have them marked when complete is helpful.

What do you like best about the product?

Storiicare makes it incredibly easy to complete member paperwork, keep files organized and 100% digital, and plan the calendar on a daily basis.

What do you dislike about the product?

The billing feature is still not optimal, I continue to use Quickbooks. Also, checking in members - if this could be a bit easier that'd be great.

What problems is the product solving and how is that benefiting you?

Quick calendar creation; identifying which members are coming each day.