Sold by: ATH Infosystems
Deployed on AWS
Free Trial
AWS Free Tier
This product has charges associated with it for seller support. Zammad is an open-source helpdesk and customer support software that enables organizations to efficiently manage customer inquiries and communications across various channels, including email, chat, phone, and social media.
Overview
Zammad 6.5.0 on Ubuntu 22.04 with Free maintenance support by ATH Infosystems.
Zammad - Enterprise Helpdesk & Service Desk Platform on AWS by ATH Infosystems
ATH Infosystems provides a production-ready Amazon Machine Image (AMI for deploying Zammad, a modern, open-source helpdesk and service desk platform designed for high-volume, multi-channel customer and IT support operations. This solution enables organisations to centralise communication, automate workflows, and maintain strict operational control while scaling reliably on AWS infrastructure.
Primary Use Cases -
- Customer product and service support operations
- Wholesale and retail support with ERP-integrated workflows
- IT service desk and internal support teams
- Self-service portals and knowledge-driven support models
Core Capabilities -
- Multi-channel communication in a single operational interface
- Advanced automation via triggers, conditions, and scheduled tasks
- Support tiering and escalation models
- Full-text search optimised for large datasets and attachments
Client Requirements -
Supported Browsers -
- Firefox ESR 78+
- Chromium-based browsers (Chrome, Edge, Opera) 83+
- Safari 14.1+
JavaScript is required. WebSocket help is required for real-time updates. AJAX fallback is supported but may increase application server load.
Server Architecture -
The ATH Infosystems AMI is designed for modular deployment, allowing components to be colocated or separated based on scale and performance requirements.
Minimum Deployment (Testing / Small Teams)
- CPU- 2 vCPUs
- Memory- 6 GiB RAM
- Additional Memory- +4 GiB if search services are co-located
Reference Deployment (Up to ~40 Agents)
- CPU- 6 vCPUs
- Memory- 6 GiB RAM
- Additional Memory- +6 GiB if search services are co-located
Performance scales with CPU, memory, and disk I/O. Additional capacity reduces maintenance windows and improves indexing throughput.
Operating System Support
- 64-bit Linux distributions supported on AWS
- Optimized for long-term-support releases
Application Dependencies -
- Relational database backend (PostgreSQL recommended)
- In-memory data store for real-time communication
- Search and indexing service for fast queries and reporting
- Reverse proxy for static asset delivery and request routing
The architecture helps horizontal scaling, high availability, and infrastructure-as-code deployment standards.
Why Deploy with ATH Infosystems?
- AWS Marketplace-optimised AMIs for enterprise helpdesk workloads
- Production-ready defaults aligned with AWS security standards
- Clear, operator-focused technical documentation
- Optional enterprise support with defined SLAs
Deploy a scalable, secure, and automation-driven helpdesk platform on AWS. Zammad, delivered and optimised by ATH Infosystems.
Highlights
- Enterprise-grade helpdesk and service desk platform optimized for AWS
- Highly configurable workflows with triggers, templates, and custom fields
- Role-based access control with enterprise identity integration
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 22.04
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free for 5 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
m4.large Recommended | $0.08 |
t2.micro | $0.01 |
t3.micro | $0.08 |
t3.small | $0.08 |
m3.medium | $0.08 |
c3.large | $0.08 |
c4.large | $0.08 |
c5.large | $0.08 |
r5.large | $0.08 |
m3.large | $0.08 |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Try one unit of this product for 5 days. There will be no software charges for that unit, but AWS infrastructure charges still apply. Free Trials will automatically convert to a paid subscription upon expiration and you will be charged for additional usage above the free units provided.
Additional details
Usage instructions
After successful launch wait for 60 seconds and then Connect your virtual machine via SSH using username "ubuntu". To Access your application : Step 1: Hit of Browser: http://<Public_IP> and follow On-screen Instructions.
Support
Vendor support
For product-specific assistance, customization, deployment guidance, or technical support, ATH Infosystems provides dedicated expert support to help you meet your unique business needs. To get in touch with our support team, please contact us through our support portal or email: Support Portal: https://www.athinfosys.com/ContactUs.aspx Email: support@athinfosys.com Our team is available to provide assistance, consultation, and issue resolution to help you successfully use and manage your deployed solution. Let us help you unlock the full potential of this product with our specialized services.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Zammad 6.5 is a modern, open-source helpdesk and ticketing system built for streamlined customer support and service management. It offers multi-channel communication, advanced automation, and a user-friendly interface to improve response times and customer satisfaction. Elyxia Global Limited provides a pre-configured, security-hardened Zammad AMI on AlmaLinux 9, optimized for performance and reliability with PostgreSQL, ElasticSearch, Redis, and NGINX.
Any additional charges are clearly specified in the pricing information section.
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