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ProServ

Overview

Professional Services bundles to be used to help configure your NEONNOW product or one of the NEONNOW add on services.

Our Services can include.

Requirements Gathering, Design, Build, Test and post go-live support of your Amazon Connect Contact Centre platform using NEONNOW and/or an add on service (CONCIERGE, CONVERSATIONS or INSIGHTS)
Provision of a Managed Service for a NEONNOW Contact Centre. We managed the Amazon Connect instance and Amazon Web Services Account.
Updates to your NEONNOW INSIGHTS version or customer reporting requirements.
Addition of add-ons to your NEONNOW instance (CONCIERGE, CONVERSATIONS, INGIGHTS, WFM etc)
GENERAL CHANGES or ENHANCEMENTS

Sold by	CloudWave Customer Experience Experts
Categories	Contact Center Managed Services Implementation
Fulfillment method	Professional Services

Amazon Connect Specialist with deep contact centre experience. Our team is all Amazon Certified as either AWS Solution Consultants, Cloud Practitioners and have 5+ years of contact centre experience as a minimum.
Amazon Connect Service Delivery Partner. Our team is an Amazon Connect Service Delivery Partner which means we are certified by Amazon that we can design, build and operate Amazon Connect solutions to Amazon's best practice guidelines and have demonstrated numerous positive customer outcomes due to this expertise.
Accelerate your time to value for Amazon Connect. Our services are design to accelerate your journey on Amazon Connect, and ensure through good design that you achieve great customer experience outcomes. Our team can augment your existing team for provide an end to end managed service.

Pricing Information

Support

For any questions on this product please email sales@cloudwave.com.au