Professional Services bundles to be used to help configure your NEONNOW product or one of the NEONNOW add on services (https://aws.amazon.com/marketplace/pp/prodview-q5feljnsqjq6a)
Overview
Professional Services bundles to be used to help configure your NEONNOW product or one of the NEONNOW add on services.
Our Services can include.
- Requirements Gathering, Design, Build, Test and post go-live support of your Amazon Connect Contact Centre platform using NEONNOW and/or an add on service (CONCIERGE, CONVERSATIONS or INSIGHTS)
- Provision of a Managed Service for a NEONNOW Contact Centre. We managed the Amazon Connect instance and Amazon Web Services Account.
- Updates to your NEONNOW INSIGHTS version or customer reporting requirements.
- Addition of add-ons to your NEONNOW instance (CONCIERGE, CONVERSATIONS, INGIGHTS, WFM etc)
- GENERAL CHANGES or ENHANCEMENTS
Highlights
- Amazon Connect Specialist with deep contact centre experience. Our team is all Amazon Certified as either AWS Solution Consultants, Cloud Practitioners and have 5+ years of contact centre experience as a minimum.
- Amazon Connect Service Delivery Partner. Our team is an Amazon Connect Service Delivery Partner which means we are certified by Amazon that we can design, build and operate Amazon Connect solutions to Amazon's best practice guidelines and have demonstrated numerous positive customer outcomes due to this expertise.
- Accelerate your time to value for Amazon Connect. Our services are design to accelerate your journey on Amazon Connect, and ensure through good design that you achieve great customer experience outcomes. Our team can augment your existing team for provide an end to end managed service.
Details
Categories
Delivery method
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
For any questions on this product please email sales@cloudwave.com.au
Software associated with this service
NEONNOW for Amazon Connect
By CloudWave Customer Experience Experts
NEONNOW for Amazon Connect is an omnichannel softphone and agent desktop for contact centers to drastically increase their speed to market for an Amazon Connect contact centre deployment. NEONNOW for Amazon Connect provides simple to deploy out of the box features which contact centers of all sizes can use to create unique contextualized customer experiences at a fraction of the price of legacy cloud contact centre solutions.