Sold by: NeonNow Customer Experience Experts
Deployed on AWS
The NeonNow AI Communication Platform, built on Amazon Connect and Twilio brings agentic voice, messaging and outbound engagement together under a single AI layer that automates interactions, supports human & autonomous agents and gives business leaders real-time insight and control.
Overview
NeonNow AI Communication Platform brings customer communication, intelligent automation and AI agents together in one connected platform. Designed for organisations looking to transform how they engage with customers, NeonNow combines conversational AI with modern communication capabilities across all channels to create more efficient, responsive and personalised customer experiences.
The platform brings together three solutions: NeonNow CX, an AI-powered contact centre for managing customer interactions; NeonNow Outreach, for creating and managing proactive outbound campaigns; and NeonNow Agentic, for deploying Agentic AI Agents that can autonomously assist customers, employees and business processes.
Together, CX, Outreach and Agentic provide a flexible foundation for organisations to evolve from traditional customer communication toward intelligent, AI-driven engagement, while choosing the capabilities that best fit their business today and expanding as their needs evolve.
Highlights
- Transform customer interactions with intelligent, AI-enabled contact center capabilities through NeonNow CX
- Reach customers at scale with targeted, intelligent outbound campaigns through NeonNow Outreach.
- Deploy NeonNow Agentic AI Agents to automate interactions, complete tasks and support customers and employees.
Details
Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/user/hour |
|---|---|---|
CX Enterprise License | NEONNOW Enterprise License | $0.26 |
CX Concierge | NEONNOW Concierge | $0.01 |
Usage based consumption of NEONNOW orchestration as a service - fixed | Usage based consumption of NEONNOW orchestration as a service - fixed | $0.01 |
Usage based consumption of NEONNOW orchestration as a service | Usage based consumption of NEONNOW orchestration as a service | $0.01 |
Outreach Monthly Fee | Outreach - Monthly fee for BYO Telco | $6.85 |
NeonNow Agentic Usage | Agentic - note, billed per minute at USD 0.25 | $15.00 |
Dimensions summary
This listing bills on usage, measured in user hours. You choose between two license options: the CX Enterprise License and the CX Concierge. Two orchestration options cover consumption of NEONNOW orchestration as a service, one fixed and one standard usage-based. The Outreach Monthly Fee applies if you bring your own telco provider for outbound messaging. NeonNow Agentic Usage covers AI agent activity and bills per minute. You can combine these dimensions to match the capabilities you use, so costs scale with your actual consumption across licenses, orchestration, outreach, and agents.
Top-of-mind questions for buyers
Most dimensions meter time in user hours, so charges track the hours of active use across licenses, orchestration, and outreach. The exception is NeonNow Agentic Usage, which bills per minute for AI agent activity. You pay for the time capabilities are actually used.
Both cover consumption of NEONNOW orchestration as a service. The fixed option charges a set amount regardless of fluctuation. The standard usage-based option scales with how much orchestration you actually consume. Choose fixed for steady workloads and usage-based for variable ones.
Each dimension bills independently, then adds together. License hours, orchestration hours, the Outreach monthly fee, and per-minute Agentic usage all accrue separately. Your total reflects the sum of whichever capabilities you use. The Outreach fee applies only if you bring your own telco provider.
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Delivery details
Software as a Service (SaaS)
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Updated weekly
By NeonNow Customer Experience Experts
By OMNINGAGE
By SuccessKPI, Inc
Top
10
In Speech Recognition
Top
50
In Contact Center
Top
10
In Quality Assurance, Speech to Text
AI generated from product descriptions
AI-Powered Contact Center
Intelligent, AI-enabled contact center capabilities for managing customer interactions across multiple channels
Agentic AI Agents
Autonomous AI agents capable of automating interactions, completing tasks, and supporting customers and employees
Outbound Campaign Management
Targeted, intelligent outbound campaign creation and management capabilities for proactive customer engagement
Multi-Channel Communication
Unified platform integrating voice, messaging, and outbound engagement channels under a single AI layer
Real-Time Insights and Control
Real-time visibility and control mechanisms for business leaders to monitor and manage customer interactions
Multi-Channel Contact Support
Handles Voice, Chat, SMS and Social Media contacts through a unified platform
Real-Time Performance Analytics
Data-powered dashboards and visualizations providing visibility into agent performance, interaction quality and customer sentiment KPIs
Customer Journey Visualization
Provides customer journey visualizer with customer interaction history and interaction management capabilities
Enterprise Integration Capabilities
Integrates with corporate directory for single sign-on, supports multiple CRM platform integrations, and offers open APIs for custom reporting and business intelligence
Security and Compliance Features
Includes PCI compliance, built-in CRM, multilingual chat support, video calling, and Microsoft Teams integration
Real-time and Historical Analytics
Provides real-time and historical reports, dashboards, and analytics for IVR, ACD, text, social, and recordings across multiple contact center platforms
Speech and Text Analytics
Converts call recordings into text and extracts sentiments, brands, events, topics, and meaning using AI-driven processing
Multi-Platform Integration
Supports integration with multiple contact center platforms including Amazon Connect, Genesys Cloud, UJET, USAN, Talkdesk, Aspect, Five9, T-metrics, and others
Quality Monitoring and Workforce Management
Offers fully integrated quality monitoring and workforce management capabilities with end-to-end reporting for entire contact center operations
Enterprise Data Integration
Integrates data from AWS services including Lex, Contact Flow, Contact Lens, and Pinpoint, as well as CRM systems and other data sources for comprehensive contact center visibility
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