NEONNOW for Amazon Connect

NEONNOW for Amazon Connect is an omnichannel agent softphone and agent desktop designed for contact centers to manage their customer interaction requirements. NEONNOW for Amazon Connect accelerates Amazon Connect contact centre deployments. NEONNOW for Amazon Connect provides common out of the box contact center features and services required to build unique, personalized customer experiences.

Significantly lower your time to deploy Amazon Connect. Significantly lower your cost to deploy by avoiding application and development work by using NEONNOW's pre-built features and easy to follow scripted configurations.

Purpose built for Amazon Connect, NEONNOW fully integrates into the Amazon Connect ecosystem of contact flows, routing profiles, queues, phone numbers, Voice, Webchat, Customer profiles, Tasks, Lex Bots and Lambda functions. NEONNOW augments the Amazon Connect eco-system by providing wrap up codes, agent statistics, attached data fields, agent shortcuts, Widgets to manipulate code and interact with Wisdom and step by step instructions, custom schedules, and operational control points.

NEONNOWs data lake and custom QuickSight deployment provides out of the box real-time and historical insights with rich visualization enabling your team with the data they need to manage their team and customer experience from day one. NEONNOWs insights are accessed from the agent workspace or softphone and can be customized to your needs. QuickSight can ingest nearly any data source, which enables you to craft your own executive reports from multiple data sources, saving hours of admin time each month.

NEONNOW manages your interactions across Voice, Chat, Email, SMS and Social channels*. NEONNOW has an agent desktop or a softphone view.

Use NEONNOW's softphone embedded in your CRM to maximize agent screen space and provide your agents with all the information they need via attached data fields to present information captured as contact attributes.

Leverage NEONNOW's pre-integrated product suite which provides no-code portals to manage and change your voice and digital customer experience without having to make a costly IT change. Your operational teams are now fully empowered to take control back of their customer experience.

NEONNOW's Concierge* will provide your agents with their customers intent before they answer the call. NEONNOW and Concierge can deploy pre-built self-service journeys to significantly improve your customer experience and save valuable customer and agent time. Pre-built journeys include Voice Biometrics and Identification and Store Opening Hours.

NEONNOWs Conversations* provide not just a chatbot, but a Digital Employee which grows with your company, extending your operational hours and automating low value, high volume requests. Once your new employee can't answer the question it seamlessly escalates to a live agent chat session. Deploy Conversations to help retain staff, by keeping them available for high value interactions.

With no need to build your own CCP or Agent Desktop, NEONNOW integrates to your Amazon Connect instance in minutes. Don't hesitate, subscribe and deploy NOW.

*Additional charges apply for some products and services **Note you are responsible for paying AWS infrastructure charges and Amazon Connect Call, Chat and Tasks costs incurred on your account separate from this marketplace service.