911 AutoDirect Service

Approximately 240 million calls were made to 911 call centers last year – a number that is steadily climbing, about 15% year over year . At the same time, emergency staffing levels are plummeting, with some 911 call centers almost 70% vacant. Despite handling more calls than ever, many 911 call centers are operating understaffed with fewer resources. Complicating this further, 60% of 911 calls are for non-emergency situations, diverting critical, time-sensitive resources away from the other 40%.

Revolutionize service levels with effortless triage. The 911 AutoDirect Service is designed to help. By using advanced natural language processing to fully automate the handling of non-emergency calls, this innovative and powerful AI assistant, Amazon Chime and Amazon Lex, to reduce the burden on human operators up to 25%.

Emergency management v2 Prioritize Emergency Management by automating non-emergency calls, leveraging Amazon Lambda and your existing API, you can free up your human operators to focus and spend resources on the most urgent, life-threatening calls.

Improve Citizen Experience Citizens receive instant responses to their issues or questions in quick and intuitive interactions, without the frustrations of long wait times or complex menu systems.

Deliver Value By automating non-emergency calls, this solution can save human resources and infrastructure, leading to significant cost savings and delivering value well into the future.

Scale for the Future Built on cloud-based platforms, this solution can easily scale to handle increasing call volumes and is designed to be compatible with upcoming technologies like Next Generation 911.

AWS resources are deployed into the AWS account so they have full control and ownership of your data.