DataDome Bot Protect

What do you like best about the product?

The support team. When we're dealing with active attacks, their responsiveness makes all the difference. They engage quickly and help us shut things down instead of leaving us waiting on ticket escalations. Beyond that, the platform itself is straightforward to manage, which matters when you need to move fast during an incident or adding a key integration. Detection/prevention works well across different attack vectors, and integrations have been smooth but do require customer effort.

What do you dislike about the product?

It doesn't offer the same level of granular control you can find with some other competitors. That said, it's not a dealbreaker. In fact, the platform does a better job at actual protection, and I'd rather have effectiveness and ease of management than endless configuration options to tune.

What problems is the product solving and how is that benefiting you?

DataDome provides protection against things like credential stuffing attacks and stolen credit card authorization testing. These are high-volume automate threats that can cause real damage if not stopped quickly. The benefits are twofold: we get effective protection without needing a dedicated team to manage a complex platform, and when attacks spike, their support team helps us clamp down on it fast. That responsiveness during active incidents has real value when you're implementing measures to protect customer accounts and prevent fraud.

What do you like best about the product?

I really appreciate that the interface is clean and makes it easy to visualize threats, so you can understand exactly what’s happening thanks to its real-time detection.

What do you dislike about the product?

One drawback is the high number of CAPTCHA challenges, along with occasional false positives that can end up affecting legitimate users.

What problems is the product solving and how is that benefiting you?

It has been a fairly secure solution, successfully protecting our revenue and helping ensure data security.

What do you like best about the product?

Industry-Leading Detection: The most sincere compliment I can give is that our reputation precedes us; we’ve heard at industry conferences that our services are among the most difficult to scrape. DataDome’s ability to distinguish between sophisticated "gray" traffic and legitimate users—without adding friction—is exceptional.

Seamless Integration & Flexibility: One of DataDome’s greatest strengths is the "speed to value." For our standard stacks, the pre-built integrations are robust and stable. However, for our more complex, custom architectures, their well-documented public API allowed our engineering teams to implement protection exactly where we needed it without compromising performance.

A True Partnership in Support: Unlike many "set-and-forget" SaaS vendors, DataDome provides a high-touch support experience. Having access to their team via a dedicated Slack channel and a responsive support portal has been a game-changer. Whether it’s a routine query or a high-pressure mitigation event, they act as an extension of our own team rather than just a service provider.

What do you dislike about the product?

While the platform itself is highly reliable and performs as advertised, we are currently navigating the broader industry shift toward Agentic AI.

The Challenge of AI Agents: We are facing complex questions regarding how to evolve bot protection when the line between a malicious bot and a legitimate AI agent acting on behalf of a human begins to blur. Shaping protection policies in this new era is a significant challenge for any security stack.

A Collaborative Evolution: That being said, this isn't so much a "dislike" of the product as it is an observation of the current landscape. We recognize that DataDome is at the forefront of this research. We are actively working with them to define how to handle these autonomous agents to ensure we remain protected without blocking the next generation of legitimate user tools.

What problems is the product solving and how is that benefiting you?

Our primary objective is to safeguard our intellectual property and proprietary know-how, which we have meticulously built over many years. In a highly competitive market, unfair data scraping is a constant threat to our competitive advantage. DataDome serves as our first line of defense, ensuring that our data remains ours.

Beyond content protection, DataDome solves several critical operational issues for us:

1. Securing Critical User Journeys: We rely on the platform to protect high-stakes touchpoints, such as our login and registration pages. By mitigating credential stuffing and account takeover (ATO) attempts, we protect our users' trust and reduce the burden on our support and security teams.
2. Ad Fraud Mitigation: In large organization, our marketing spend is significant. DataDome helps us ensure that our ad budgets are spent on genuine human engagement rather than being drained by click-fraud bots. This has directly improved our ROI and the accuracy of our marketing analytics.
3. Infrastructure Stability: By filtering out malicious automated traffic at the edge, we’ve significantly reduced unnecessary load on our internal systems, leading to better performance for legitimate users and lower infrastructure costs.

What do you like best about the product?

I really appreciate this tool because it has put an end to the bot attacks that were negatively impacting my performance and sales. The integration process is very straightforward, and I am also impressed by how accurately it can differentiate between genuine clients and malicious scripts.

What do you dislike about the product?

One drawback is that immediate technical support is reserved for the more expensive plans. When you factor in the high cost, this creates a considerable barrier to entry.

What problems is the product solving and how is that benefiting you?

It's an excellent tool for safeguarding sensitive data. Since I started using it, both my inventory protection and account security have become much stronger, as it effectively blocks attacks and ensures my privacy.

What do you like best about the product?

Datadome does a great job protecting us against bot scraping and L7 DDOS. So far we had a great overall experience. Integration in our system went smooth. Protection could then be activated selectively for our different endpoint groups. Configuration and traffic inspection is very simple thx to Datadome's dashboard. Last but not least Datadome Support engineers are always available and ready to help.

What do you dislike about the product?

Integration requires more effort than for typical DDoS protection services as traffic filtering is happening using our infra. However this is compensated by a competitive pricing.

What problems is the product solving and how is that benefiting you?

Bot scraping protection.
L7 DDoS protection.