DataDome Bot Protect

What do you like best about the product?

Industry-Leading Detection: The most sincere compliment I can give is that our reputation precedes us; we’ve heard at industry conferences that our services are among the most difficult to scrape. DataDome’s ability to distinguish between sophisticated "gray" traffic and legitimate users—without adding friction—is exceptional.

Seamless Integration & Flexibility: One of DataDome’s greatest strengths is the "speed to value." For our standard stacks, the pre-built integrations are robust and stable. However, for our more complex, custom architectures, their well-documented public API allowed our engineering teams to implement protection exactly where we needed it without compromising performance.

A True Partnership in Support: Unlike many "set-and-forget" SaaS vendors, DataDome provides a high-touch support experience. Having access to their team via a dedicated Slack channel and a responsive support portal has been a game-changer. Whether it’s a routine query or a high-pressure mitigation event, they act as an extension of our own team rather than just a service provider.

What do you dislike about the product?

While the platform itself is highly reliable and performs as advertised, we are currently navigating the broader industry shift toward Agentic AI.

The Challenge of AI Agents: We are facing complex questions regarding how to evolve bot protection when the line between a malicious bot and a legitimate AI agent acting on behalf of a human begins to blur. Shaping protection policies in this new era is a significant challenge for any security stack.

A Collaborative Evolution: That being said, this isn't so much a "dislike" of the product as it is an observation of the current landscape. We recognize that DataDome is at the forefront of this research. We are actively working with them to define how to handle these autonomous agents to ensure we remain protected without blocking the next generation of legitimate user tools.

What problems is the product solving and how is that benefiting you?

Our primary objective is to safeguard our intellectual property and proprietary know-how, which we have meticulously built over many years. In a highly competitive market, unfair data scraping is a constant threat to our competitive advantage. DataDome serves as our first line of defense, ensuring that our data remains ours.

Beyond content protection, DataDome solves several critical operational issues for us:

1. Securing Critical User Journeys: We rely on the platform to protect high-stakes touchpoints, such as our login and registration pages. By mitigating credential stuffing and account takeover (ATO) attempts, we protect our users' trust and reduce the burden on our support and security teams.
2. Ad Fraud Mitigation: In large organization, our marketing spend is significant. DataDome helps us ensure that our ad budgets are spent on genuine human engagement rather than being drained by click-fraud bots. This has directly improved our ROI and the accuracy of our marketing analytics.
3. Infrastructure Stability: By filtering out malicious automated traffic at the edge, we’ve significantly reduced unnecessary load on our internal systems, leading to better performance for legitimate users and lower infrastructure costs.

What do you like best about the product?

Datadome does a great job protecting us against bot scraping and L7 DDOS. So far we had a great overall experience. Integration in our system went smooth. Protection could then be activated selectively for our different endpoint groups. Configuration and traffic inspection is very simple thx to Datadome's dashboard. Last but not least Datadome Support engineers are always available and ready to help.

What do you dislike about the product?

Integration requires more effort than for typical DDoS protection services as traffic filtering is happening using our infra. However this is compensated by a competitive pricing.

What problems is the product solving and how is that benefiting you?

Bot scraping protection.
L7 DDoS protection.

What do you like best about the product?

I appreciate DataDome for providing excellent bot protection on our sites, which are targeted daily by attacks. The effectiveness of its bot protection has significantly reduced the frequency of attacks, including DDoS attacks, which used to slow down our sites considerably. The support offered is fantastic; for non-critical issues, responses are received within 24 hours, while critical support is immediate. This responsiveness is invaluable. The site’s navigation is straightforward and intuitive, making it easy to use. DataDome offers a very powerful set of tools that cater specifically to our needs, especially with its advanced bot protection capabilities, differentiating it from alternatives like Cloudflare. The initial setup was a breeze, with an engineer guiding us through the configuration, ensuring everything ran smoothly. Overall, these features make DataDome an indispensable asset for our company’s protection.

What do you dislike about the product?

It is pricey to a degree.

What problems is the product solving and how is that benefiting you?

I use DataDome for excellent bot protection on sites heavily targeted by daily attacks. It has significantly reduced DDoS attacks, improved site speed, and offers great support and intuitive navigation.

What do you like best about the product?

A few years ago were being hit really hard by malicious bots that were slowing down and even crashing our website and ERP system, griding our day to day business to a halt. After evaluating multiple solutions, DataDome stood out due to how quickly they adapt to new threats and their real-time protection. The peace of mind we’ve gained knowing they are constantly monitoring bot traffic has been a huge benefit. I also appreciate that their dashboard gives clear visibility into what’s being blocked and why. Overall, the product has been extremely effective and reliable for us and we remain a customer 4 years on.

What do you dislike about the product?

The main downside is the cost, it’s definitely on the expensive side, especially for smaller teams and businesses but for us it was worth it. While support is helpful and thorough when they respond, the turnaround time can sometimes take a couple of days though you can escalate. Also, the initial setup required developer involvement, as integration wasn’t as plug-and-play for us. Once it’s up and running, it works well, but the onboarding process could be smoother.

What problems is the product solving and how is that benefiting you?

DataDome protects us from malicious bot traffic that was previously overwhelming our infrastructure. Before implementing DataDome, we experienced repeated site slowdowns and even downtime caused by automated attacks targeting our website and ERP system. The solution has significantly reduced bot-related disruptions, improved our site performance, and allowed our team to focus on real customer traffic instead of managing constant threats. Knowing the platform is continually updated with the latest threat intelligence gives us confidence that we’re staying ahead of evolving attacks.

What do you like best about the product?

It’s incredibly easy to integrate with your infrastructure, you can have it up and running in just a few minutes. Since we started using DataDome, we’ve stopped seeing various attacks on our infrastructure. It’s probably the best solution available right now.

What do you dislike about the product?

There aren’t many issues to mention. The dashboard can occasionally experience some lag, but we’ve observed consistent improvements over time.

What problems is the product solving and how is that benefiting you?

It definitely helps with DDoS attacks, but the most important aspect is its effectiveness in mitigating other threats such as credential stuffing and content scraping even when facing massive volumes of requests from thousands of IP addresses.