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    Exterro Legal Hold

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    Deployed on AWS
    The gold standard for automating your legal hold process
    4.2

    Overview

    Recognized as the Gold Standard for Legal Hold, organizations of all sizes depend on Exterro Legal Hold to provide scalable and defensible hold management. Designed for paralegals up through General Counsel, its ease of use and rich feature set power immediate productivity gains.

    Solution listed is at an entry level base package. If you are interested in larger packages please contact aws.mp.privateofferrequests@exterro.com 

    Highlights

    • The gold standard for automating your legal hold process

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    Delivery method

    Deployed on AWS
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    Pricing

    Exterro Legal Hold

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    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    1yr term
    Legal Hold - 75 holds, 5 users, SSO, HR integration via CSV (1 src)
    $94,535.001

    Vendor refund policy

    Negotiable

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    Software as a Service (SaaS)

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    Vendor support

    Exterro support methodology is designed to offer customers with comprehensive assistance across all our all our Data Risk Management solutions, focusing on efficient issue resolution and continuous customer experience improvement. Customers can connect with our Support teams at support@exterro.com  and will receive confirmation from support within 24 hours for non critical issues and within 3 hours when access to the system is interrupted. Customers can access our Support Portal to login in new support request or track any open support ticks from our portal login.

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    Customer reviews

    Ratings and reviews

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    4.2
    8 ratings
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    1 AWS reviews
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    7 external reviews
    External reviews are from PeerSpot .
    Raffael Vargas

    Digital forensics has transformed fraud investigations and now uncovers hidden payment evidence

    Reviewed on Jul 01, 2026
    Review from a verified AWS customer

    What is our primary use case?

    My main use case for Exterro  is to conduct forensics about fraud in payments and identify fraud in transactions while supporting federal policies in Brazil regarding fraudsters. It helps me identify fraud in notebooks, laptops, and cellphones.

    I used Exterro  in a fraud investigation about credit cards to identify the 'Tarja' or chip in Brazil, while in the United States, we identify with the credit card only. I used Exterro to identify the extension for the archive and the file in the possession of the user, which made it much easier to identify the credit card number and the USB adapter. I later used Exterro for forensics on the fraudster's hard drive.

    I use Exterro to identify fraud in mobile scenarios only, and in enterprise, I identify fraud when people use their laptops for fraud in the company. My primary use of Exterro is to identify credit card fraud.

    What is most valuable?

    Forensics in mobile and use in the cloud are great features I have with Exterro, which are the best for me because I use it locally on my notebook and server.

    I identified forensics in an image and detected a voice recorder attached by the fraudster in one pixel. Exterro helped me identify the voice recorder, an MP4 in one pixel of an image, which saved me a lot of time and made my investigation easier.

    I use Exterro to copy the hard drive for my notebook and my server. Although they have the capability for much more, I cannot recall any additional features at the moment.

    Exterro has impacted not just my company but my professional life, as the certification in Exterro is great for me.

    Exterro helped me conduct a forensic analysis live at the police station, which is critical for my job because I need responses to be fast, and Exterro significantly helped me achieve that.

    What needs improvement?

    I am not frustrated with Exterro; I appreciate the changes, but I think it could enhance by continuing to evolve. The perfect score does not exist, but giving it a nine reflects that it is not perfect yet has much more potential. One aspect is that Exterro needs a powerful hardware setup, which presents its own challenges.

    For how long have I used the solution?

    I have been using Exterro for fifteen to eighteen years.

    What do I think about the stability of the solution?

    Exterro is stable in my experience.

    What do I think about the scalability of the solution?

    Exterro's scalability is limited because you need a substantial hard drive and powerful hardware. Therefore, the scalability feels very small.

    How are customer service and support?

    I do not use customer support.

    Which solution did I use previously and why did I switch?

    I previously used other tools such as EnCase and tools for copying hard drives. While I have others, my certifications are more relevant, and I use Exterro, FTK, and EnCase, as well as Belkasoft for mobile data collection.

    What was our ROI?

    I use Exterro for metrics related to my clients' returns concerning money. While it is not exceptional, it allows me to save money for my clients as I identify credit card numbers and recover funds from fraudsters by altering internal information.

    What's my experience with pricing, setup cost, and licensing?

    The pricing for me is acceptable, though not comfortable considering I live in Brazil. The exchange questions for the dollar make it quite difficult.

    Which other solutions did I evaluate?

    Before choosing Exterro, I evaluated EnCase and Belkasoft.

    What other advice do I have?

    My advice for anyone looking to use Exterro is to keep calm and ensure you have the best hardware because this tool requires significant computing power to identify evidence properly, which is different from other tools. I rate this product nine out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Himangshu Shah

    Digital forensics has provided clear incident evidence and still needs stronger sandboxing and log analysis

    Reviewed on Jun 27, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Exterro  is to parse data whenever there is an incident in a company, so I often use Exterro  to process the data and parse the artifact to find the relevant data according to the incident that has occurred.

    A specific example of how I have used Exterro in a real incident involved an insider threat where an employee copied important data to a pen drive. With the help of Exterro, I parsed the image of that particular machine, and by correlating the USB artifact being used at that time and the activity of the logins that accessed that system, I correlated the USB timelines and other artifacts, such as MPAS and SIMCAS, as well as the use of the USB drive at that time, and accordingly set up the correlation of the timeline, proving that the employee copied the important file from the computer itself.

    What is most valuable?

    I often use Exterro to process data, regardless of whether there is an incident involving a threat actor, C2 connections, a compromised system by malware, insider threats, or HR compliance investigations where individuals extract data for personal use or might oversell it. In those cases, Exterro helps in finding malicious files, correlating data, and processing it so an investigator can use it in real scenarios to find artifacts and proofs of concepts that can be attached to reports, which are very useful for presenting to stakeholders, allowing both technical and non-technical individuals to easily understand the screenshots and artifacts collected during the data processing and analysis.

    The best features Exterro offers include FTK Central, which has capabilities such as a GUI version of the investigation process for filtering and searching data plus tagging data for usefulness. Another feature is Cerberus, which provides sandboxing for particular files that help identify malicious data, which are often used for further investigations, significantly assisting in quickly finding malicious files in a system.

    These features help make my investigations easier and more efficient as finding malicious files in a system is very hard without tools such as Exterro. Specifically, the Cerberus model gives a fast way to identify malicious files and flag them efficiently.

    Exterro has positively impacted my organization by providing many features that aid in fast investigations of images, machines, systems, or files. It helps in structuring presentations and artifact processing so that our analysts can easily overview artifacts and present them effectively in reports that are useful for non-technical stakeholders.

    What needs improvement?

    I would like to add that Exterro should incorporate data processing improvements, such as for OVA files exported with cloud features such as AWS , which provide OBF files. The OBF feature should be included, and timeline sections should present artifacts in a way that allows for a tree view of multiple pieces of evidence processed simultaneously, which would help analysts handle investigations more efficiently.

    Exterro can be improved by adding more sandboxing plugins or features since investigations increasingly require finding malicious files, processes, or any kind of DLLs or EXEs. If Exterro can integrate high-quality sandbox features such as Thread Gate or Fire Ice, it would greatly enhance the speed of investigations into malicious files.

    I want to focus more on threat investigations, and I believe adding a timeline explorer would be beneficial. If Exterro FTK could ingest firewall logs or web access logs, it would assist in investigating cases related to defacement or beaconing activities present in particular files.

    For how long have I used the solution?

    I have been using Exterro for around six years.

    What other advice do I have?

    My advice to others looking into using Exterro is to go ahead with the product, as it is very useful. I have been using it for over five to six years, and it is particularly helpful for investigating any kind of incident and obtaining useful data pieces required for accurate findings. I would rate this product a seven out of ten.

    Erico Manfred

    Digital investigations have delivered reliable evidence and supported fair internal decisions

    Reviewed on Jun 07, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My primary use case for Exterro  includes data collection, chain of custody, and investigation of traces and evidence.

    What is most valuable?

    In my opinion, the best features that Exterro  offers are that it is a very powerful tool for analysis and also for collecting information in digital investigations. I really use it a lot for performing the chain of custody and collecting and generating the image for conducting the investigation. My experience using FTK Imager shows that the product's speed and ease of use are particularly beneficial.

    Exterro has had a positive impact on my organization by bringing many conveniences and delivering quick answers so that the board can make the best decision between terminating someone or even finding out if the person under investigation is or is not guilty in that incident. It is very important to carry out internal investigations with tools that guarantee the integrity of the data collected. Through this, it is possible to reach the truth of the facts and the reality of the facts. With that, it is possible to distinguish who really carried out the incident, who was involved in the incident, or who is being the victim of some kind of plot or collusion to harm that person. This way the company does not commit injustices.

    What needs improvement?

    In my opinion, Exterro can be improved with more accessible prices. By making the software more humanized at the financial level, it could be sold and have a culture of use across a much larger range of users and companies that today have this need but do not use FTK Suite because it is a very expensive tool.

    What do I think about the stability of the solution?

    I have had some difficulty with Exterro's stability during use. There was a crash, but I was not able to identify whether the crash was caused by the hardware or the software.

    How are customer service and support?

    I rate customer support a nine. The company that provides us technical assistance is TechBiz here in Brazil. They are good at technical support for the products.

    Which solution did I use previously and why did I switch?

    At the beginning of my career, I used many open-source solutions before switching to Exterro. The company I worked for already had FTK Suite as a tool, and I started practicing with it more. In my post-graduate training in computer forensics, Exterro, in this case FTK Suite, was used in the classroom. My learning culture for data, disk, and digital data investigation comes from college, in this case from my post-graduate course, which was based on this FTK platform.

    What was our ROI?

    I have obtained a return on investment using Exterro through a reduction in legal costs. Costs were reduced by being able to identify the fraud that occurred and thus take the decision to dismiss the person and provide the legal department with the necessary evidence for a dispute or litigation between the company and the former employee. The savings were very good because instead of paying all the costs of a dismissal, the severance payments, and all the compensations involved in an employee dismissal, the company was able to fire them for just cause without having to be obliged to pay any kind of benefit.

    What's my experience with pricing, setup cost, and licensing?

    My experience with Exterro's pricing, setup costs, and licensing was not very good for personal use. For the company, since it is a renewal, they have a budget for it and then it took place routinely and easily. Every year the budget already included that amount to make a new update or a subscription renewal. There was no impact for the company at all. In my case, however, I was never able to have it because it is very expensive.

    Which other solutions did I evaluate?

    I researched other options on the market such as EnCase, Kali Linux , among other open-source solutions, including IPED, before deciding on Exterro.

    What other advice do I have?

    I would advise other people who are thinking about using Exterro to do it in a very well-thought-out manner with tests and all the necessary evaluations and approvals because the investment is high. I gave this review an overall rating of nine.

    Jordino Jordino

    Improved mobile device control has given our team better oversight of employee activities

    Reviewed on May 30, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Exterro  was MDM  control. I used Exterro  for MDM  control by controlling my company's mobile devices.

    What is most valuable?

    In my opinion, the best features Exterro offers are complete, cheap, and free solutions. I appreciate the range of features, which seems to be the full package, and we are currently taking the free version, so it seems to be enough for us.

    Exterro has positively impacted my organization with better control over devices. Since it has only been about 30 or 40 days, I cannot say much more about my experience because we are just starting.

    What needs improvement?

    Exterro could be improved because the documentation seems to be very short, and sometimes the kickoff setup is very tricky and confusing.

    For how long have I used the solution?

    I have been working in my current field for about 20 years.

    What do I think about the stability of the solution?

    Exterro seems to be stable.

    What do I think about the scalability of the solution?

    Exterro's scalability is as good as it gets.

    How are customer service and support?

    I have not had any need for contacting support regarding customer service.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution.

    How was the initial setup?

    I tested Exterro for about two months. It is too early to tell if I noticed any time savings or improvements in efficiency with better control over my devices, but I think we are going to have better control over where my employees are and what activities they are developing.

    What about the implementation team?

    I would not like to add more about the needed improvements.

    What was our ROI?

    It is still too early to see a return on investment. I have not saved any money yet.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing is zero cost and no licensing, which seems to be enough.

    Which other solutions did I evaluate?

    I did not evaluate other options before choosing Exterro.

    What other advice do I have?

    My advice to others looking into using Exterro is to take a shot; I am very sure it will be good enough. I rated this review 9 out of 10.

    Debarun Mazumder

    Digital investigations have become faster and reporting is supporting my forensic studies

    Reviewed on May 26, 2026
    Review provided by PeerSpot

    What is our primary use case?

    As a forensic science student, I can realistically use Exterro for all of my academic work. It is very easy to understand and manage digital evidence. I use it for storage, tagging, and organized investigations, primarily to study digital evidence management and workflow using Exterro.

    I try to incorporate what I have learned in my regular classes and apply it using Exterro, which helps me manage and understand the concepts better. I use Exterro for e-discovery, forensic and legal forensics, mobile evidence handling, and cyber crime investigation workflows. Comparing Exterro with Autopsy and FTK Imager, the UI, workflow, and reporting usability are much easier, which is why I use it.

    How has it helped my organization?

    Exterro has made me more efficient and productive. It is easier for me to manage evidence and get clearer results. It has been a much easier workplace for me compared to any other imaging or working environment.

    I saved considerable time on projects that required extensive work. Exterro made it easier for me to manage everything quickly and find information more easily. It was very effective for me to understand the processes and everything involved. It was productive and saved me a significant amount of time.

    What is most valuable?

    The reporting and usability of Exterro are valuable to me. The investigation support is very good, and I can work with my evidence handling much better. The UI is also very good and easy to understand.

    The reporting makes it easier for me to find information, and the filter system is much easier to incorporate what I have prepared. Compared to FTK Imager, it is much harder to find and manage information in other tools. Exterro makes it easier to know what I used last and allows me to restart from that particular point where I ended, then use it for my investigation and management.

    What needs improvement?

    I would like Exterro to be a complete forensics workflow. Currently it is effective for handling digital evidence, but it only compares with EnCase, FTK Imager, or Autopsy. I want this to expand beyond just digital evidence to include chain of custody and everything related to it across multiple categories of forensics, not just physical evidence, but every subdivision of forensics.

    I want the mentioned categories to be involved more in Exterro with the existing features it already has regarding digital evidence. This would make it much easier for any officer, magistrate, or forensic expert to get into Exterro and begin their work. That would be much easier.

    For how long have I used the solution?

    I have used Exterro  for about two years and applied it to my forensics work as a forensic science student. I have made several projects using Exterro  and found it very helpful.

    What do I think about the scalability of the solution?

    Exterro can handle larger projects. My project was not that big, but I believe it can handle more.

    How are customer service and support?

    I did not reach out for help, but the customer experience was good. I have seen positive feedback, and the customer service experience during this feedback process has been nice.

    Which solution did I use previously and why did I switch?

    I was comparing Exterro with FTK Imager and other tools. They did not have AI features to make my work easier. Exterro was much easier, which is why I switched.

    I did not formally evaluate other solutions, but I experimented with FTK Imager and Autopsy. Other than that, I have done all of my work on Exterro.

    How was the initial setup?

    The initial setup was good. As a student, it was nice.

    What's my experience with pricing, setup cost, and licensing?

    I do not remember the cost, but I did save time because I had a last-minute assignment. It was very easy and I could complete it on time. It was a good investment.

    Which other solutions did I evaluate?

    For anyone using FTK Imager or Autopsy, I would recommend that Exterro is much easier. The AI feature makes it much easier to handle and manage evidence collection. I have recommended Exterro to all my friends, colleagues, seniors, juniors, and teachers. Those who were working on projects have also felt very positive about Exterro's work.

    What other advice do I have?

    I am having an excellent experience using Exterro. It has been a very fun and positive experience. Exterro is performing well, and my suggestion to expand into other forensic categories would enhance it further. Otherwise, they are doing great.

    As a student working on Exterro, I sometimes need Exterro's help, so I mostly work on a private cloud only. I have completed a few projects on Exterro, and it has been very good and fine. My overall review rating for Exterro is nine out of ten.

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