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    Xebia Customer 360

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    Sold by: Xebia 
    The Xebia Customer 360 leverages AWS AI services and Mendix's low-code capabilities, enabling the creation of a scalable, multi-channel customer service application. This approach ensures the efficient handling of customer interactions, proactive service capabilities, and the agility to meet evolving market demands.
    Request private offer
    Listing Thumbnail

    Xebia Customer 360

     Info
    Sold by: Xebia 
    Request private offer

    Overview

    As customer expectations soar and digital interactions become the norm, traditional customer service solutions fall short of providing the seamless and intelligent experiences that modern customers demand. Pre-configured systems may offer a head start, but they lack the flexibility and innovation needed to stay ahead. Integrating AI and low-code technology is essential for crafting a responsive and future-proof customer service platform.

    Cross-Vertical Applicability Our solution is versatile and applicable across multiple industries and domains. It can be deployed in sectors such as banking, insurance, and retail to digitize and streamline processes like customer lifecycle management, lending, payments, claims processing, and more. Additionally, it is ideal for horizontal use cases such as incident management, service requests, and complaint handling.

    AI-Powered Pre-Processing

    Upon case intake, AWS Lex, Lambda, and Titan classify, create, and summarize each case

    Omni-Channel Case Intake

    Our solution supports case intake from various channels, including AI chatbots, self-service portals, WhatsApp, email, and call centers

    Feedback and Closure Mechanism

    Our solution incorporates a robust feedback system powered by AWS services, generating detailed case closure summaries and analyzing customer sentiment and intent.

    Comprehensive Case Management

    The case lifecycle is meticulously tracked in Case 360, providing transparency and visibility into workflow processing

    Configurable and Flexible Platform

    A user-friendly configuration panel allows business users to customize key aspects of the application.

    Highlights

    • Accelerated Go-to-Market Pre-built components and seamless integration with AWS services allow for rapid deployment, enabling organizations to quickly adapt to market changes and customer demands.
    • Foundation for Innovation The combination of AI and low-code technology provides a solid foundation for developing innovative customer service applications, such as real-time support systems and personalized customer experiences.
    • Cost Optimization By digitizing and automating key customer service processes, our solution helps organizations achieve operational efficiency, reducing costs while maintaining high service standards.

    Details

    Sold by
    Xebia 
    Categories
    Generative AI 
    Implementation 
    Contact Center 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    Xebia will fully support customers across the implementation life-cycle and potentially via managed services according to customer requirements. Contact us for a custom offer: awsmarketplace@xebia.com 

    Software associated with this service

    Mendix Platform
    By Mendix
    Mendix is a cloud-native, full-stack, enterprise-grade, low-code platform. It helps your professional developers and business technologists build tens or even hundreds of enterprise-grade web and mobile apps at speed and scale, all running on a single platform. It makes app development up to 10x faster, so you can build more apps and keep up with business demand for digital transformation. It also encourages more business-IT collaboration, which leads to better apps with higher user adoption and better business outcomes. More on the Mendix platform
    View product
    Mendix
    By Siemens Digital Industries Software
    Rapidly design and deliver multi-experience enterprise applications across the touchpoints and modalities. Mendix platform is ideal for organizations who are looking for faster time-to-market to deliver exceptional and consistent customer experience - across web, native mobile, PWA and AR/VR - with greater productivity and operational excellence.
    View product