Sold by: Evergent Inc
A multifaceted toolkit of features and functionality to proactively prevent both voluntary and involuntary customer churn.
Overview
The Evergent Captivate Smart equips you with specialized tools to reduce voluntary and involuntary churn, analyze and enact proactive measures, reduce payment failure and optimize the customer experience to improve your customer lifetime value (CLV). For custom orders through private offers, proof of concepts, or custom pilots, please reach out to us at inquiries@evergent.com .
Highlights
- A tool kit of features aimed to help boost customer retention.
- AI-based payment recovery engine that optimizes customer experience and retention. Minimizes retry attempts
- Evergent Captivate Proact enables customer segmentation, configurable actions, personalized offers, performance analytics.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/24 months |
|---|---|---|
Monthly Base Platform Fee | Monthly Base Platform Fee of USD 5000 | $120,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
PercentageRecovery_Payment_Fee | Percentage Recovery Payment Fee : 30% of recovered payment for the month | $0.30 |
Dimensions summary
You pay across two combined dimensions. First, a fixed Monthly Base Platform Fee covers your access to the platform each month. Second, a Percentage Recovery Payment Fee charges a share of the payments recovered during that month. The base fee stays flat regardless of activity. The recovery fee scales with results, so it rises only as more failed payments are recovered. Together these tie part of your cost to the revenue the platform helps you recover.
Top-of-mind questions for buyers
A recovered payment is a failed subscriber charge that the platform successfully retries and collects. The system uses AI-driven retry timing and routing to convert declined transactions into completed ones. Each successfully recovered transaction contributes to the monthly total the fee is calculated against.
Both charges appear together each month. The Monthly Base Platform Fee is a fixed amount that does not change with activity. The Percentage Recovery Payment Fee adds a share of that month's recovered payments. They bill independently and add together. The recovery fee is the part that varies with results.
The recovery fee applies only to payments actually recovered that month. If nothing is recovered, that fee portion is zero. You still pay the fixed Monthly Base Platform Fee, which stays flat regardless of recovery activity. So the base fee always applies; the recovery fee scales with results.
evergent.com
Helpful?
Vendor refund policy
As per the contractual terms.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Evergent Captivate Smart Contact - inquiries@evergent.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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