Overview
Westcon expertise is recognized by CheckPoint as an CPCES certified Collaborative Support Partner. As Collaborative support provider, Westcon strictly follows the vendor guidelines for resolving incidents, such as response time policies and escalation procedures.
Westcon Support is designed to be an extension of your business and to remotely assist you or your end customer with specific break/fix incidents and related configuration and performance issues with your products. Our highly qualified support engineers are service specialists who assess your requests in depth and ensure that the most appropriate solution or workaround is provided. Our technical team is trained and certified to the highest requirements from our vendors and assist on case management from start to finish.
Highlights
- Competitively priced support options. We offer local language support options in four different languages; including English, German, Spanish, French. Access to our free Online ticketing and asset management tool (Sigma).
- Our Multi Vendor certified Engineers are able to bring a holistic approach to resolving issues. Westcon have 5 Support Centres located around the globe. Options for 24x7 and 8x5 dependent on your requirements. Both options run 365 days a year.
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